Navigating Conflict

We all face conflict at work. Maybe it’s a boss who took all the credit for your project or a colleague who keeps going over your head to get more resources. In these situations, some of us shy away from having a disagreement, and some of us dig right into the difficult conversation. Whatever your natural tendency is, dealing with conflict is a crucial skill to succeed at work. It can lead to higher job satisfaction, stronger relationships with colleagues, and innovation.

In this live show we explore how conflict shows up at work and what to do when it does: how to assess the situation, prepare for and have a productive conversation, and get to a resolution. Our guest, an expert on leadership and innovation, shares insights from her experiences; and we take audience questions about when it’s OK to agree to disagree, how to handle conflict when you or your colleague work remotely, and other scenarios.

Our HBR reading list:

• The HBR Guide to Dealing with Conflict, by Amy Gallo
• “Calming Your Brain During Conflict,” by Diane Musho Hamilton
• “Why We Should Be Disagreeing More at Work,” by Amy Gallo
• “Get Over Your Fear of Conflict,” by Amy Jen Su
• “Resolve a Fight with a Remote Colleague,” by Amy Gallo

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Our theme music is Matt Hill’s “City In Motion,” provided by Audio Network.