The Think Tank

Automate to elevate. In this supercharged discussion, Sara Vaezy (Chief Digital Strategy Officer | Providence) and Oliver Meinzer (Vice President, Global Operations, Digital Guest Experience | Marriott International) discuss how both healthcare and hospitality are evolving the customer experience through digital technologies.

In this episode of The Think Tank, our host Kelly Stonelake was joined by Aaron Martin, Providence Digital Innovation Chief Digital Officer, and Woody Driggs, Leader of EY's wavespace initiative. The trio identified analogous experiences across the health care and professional services verticals relating to the challenges associated with driving innovation in "staid" industries. Our guests went on to discuss the overlaps in their businesses, and how similar barriers can actually unlock new ways to drive innovation.

What happens when you bring together two bright digital experts to tackle health care's biggest challenges? In our sixth episode, we were joined by the Digital Innovation Group's Chief Digital Officer, Aaron Martin, and Madhur Aggarwal, who is the former SVP of Digital Channels & Customer Experience for Pearson to discuss how they've approached improving access to professionalized services using digital technologies. To see how progress outside of healthcare in the education vertical can inspire new ways to innovate, Aaron spoke with Madhur to learn about how his team at Pearson is approaching similar challenges that stand in their way. As it turns out, the healthcare and education are both notoriously staid industries facing a lot of similar challenges in terms of digitally expanding access to its respective services, especially in the midst of these unprecedented times.

In this episode of The Think Tank, our host Kelly Stonelake was joined by Shweta Ponnappa, Providence Digital Innovation Group's Group Vice President of Digital Experience, and Doug Milliken, VP of Marketing Transformation at The Clorox Company. The trio identified analogous experiences across the health care and CPG verticals relating to the challenges associated with crafting personalized experiences for consumers. Our guests went on to discuss the overlaps in their businesses, and how similar barriers can actually unlock new ways to drive innovation.