Welcome to The Human Centered Design Network Podcast. In today's episode, I'm diving into conversation with Graham Nolan, the Head of Design for Accenture Song in Ireland. We're going to be discussing an Accenture Trends Report, which as many of you know, is an annual report that's been created for the last 16 or 17 years, I believe. And we're particularly going to be focusing on the role of generative AI. And we're exploring both the benefits and the challenges. From responsible data usage to governance. So we'll discuss how organisations and individuals can benefit from having their own localised AI.

Now, we highlight the critical importance of understanding AI's impact on trust, ethics, and brand creation. It's fascinating to see how AI is transforming tasks like search, turning traditional search bars into something that's a little bit more efficient, and also that gives us the power of having some conversational tools.

We're going to try to understand revolutionising customer service and the interactions that surround both customer service and interaction touch points. Now, despite the fears of AI replacing jobs, we discuss what it's more likely to do in terms of automating tasks, freeing the employees for better use of their time and more strategic and creative efforts, which most businesses out there are really interested in doing.

Another interesting point in this conversation, is the apparent lack of customer obsession in many organisations. That was identified in the trends report. And this is reflected in practices like shrink inflation, reduced staffing and surge pricing, pushing the boundaries of customer forgiveness.

Now, Accenture Ireland is always on the lookout for talented designers and hosts. It's a vibrant design chapter connecting designers across the company. The trends report is now available to download digitally and encourage you to connect with Graham on LinkedIn for more insights.

Stay tuned to The Human Centered Design Network Podcast as we unpack the evolving trends and discuss what organisations like yourselves need to design and create a better future for all.

• linkedin.com/in/grahamnolan
• https://www.accenture.com/content/dam/accenture/final/accenture-com/document-2/Accenture-Life-Trends-2024-Full-Report.pdf

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Today on the show, we're joined by Jenni Parker, a passionate designer from Humaly in the UK, specialising in social impact. Jenni comes highly recommended by my very good friend Rachel Dekas.

In this episode, we delve into the realm of impactful work, exploring Jenni's perspective on what it entails and what it doesn't. We discuss the criteria Jenni uses to select projects, offering valuable insights for anyone eager to make a difference.

Jenni's insights are truly inspiring, and I'm incredibly grateful for her time and wisdom. I'm certain you'll find our conversation enlightening, so let's jump straight in!

• linkedin.com/in/jenniparker
• designhumanly.com

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Today on the show we have Michael Rios from the UN and more specifically the UNDP. Now Mike is Head of DigitalX and based in Cambodia and in this episode we explore Mike's own journey that has led him from all over the world pretty much but we drill down into the projects that he's most proud of, which includes projects within the social impact space.

From working in creative advertising for companies like Nike and Coca-Cola to ultimately finding fulfilment in social entrepreneurship in Cambodia. Mike shares pivotal moments, including a radical intervention from a mentor that led him to Thailand, teaching at a rural school, and experiencing the stark realities of poverty and the power of social enterprises. His journey prompts reflection on the true meaning of success and fulfillment beyond consumerism and materialism.

I know you're going to love this episode so let's jump straight in.

• linkedin.com/in/mikerios

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Hey Everyone and welcome to another episode of This is HCD. Today in the show, we have two of the board members from the Next Gen SDN Conference, Lea Sevšek and Jihee Hwang.

We discuss the Young Talent Board’s role in bridging education and professional practice in service design, promoting diversity, and organising inclusive conferences. We speak about the upcoming event in April 2024.

We explore why this event coming up in April is so powerful for supporting the next wave of emerging service design talent globally. We highlight volunteer opportunities, global reach and efforts to engage young talent. It’s a great one. Let’s jump straight in.

• https://sdn-youngtalentboard.org/conference
• https://www.linkedin.com/in/jiheehwang/
• https://www.linkedin.com/in/lea-s-b3157011a/

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We have an absolutely incredible treat for you on the show. Let me tell you a bit of a background. So when I’m travelling, or when I lived in Australia, and I get asked where I’m from, I say I’m from Ireland. But when I’m in Ireland, I say I live in Dublin, I’m from a place called Drogheda. And when I’m in Drogheda, I tell them where I grew up.

Well the location is not only the place of my birth, but it’s really, really historic. It’s on the banks of the River Boyne, a hugely historic location in Irish history for various reasons but this river is known internationally as the Brú na Bóinne, which refers to the mansion or the palace of the Boyne. And from the age of about 8 or 9, I remember going on a school tour and I became somewhat obsessed with this area of the river because on the bend of that river is a Neolithic tomb that predates the pyramids and is approximately 3,200 years old, Before Christ.

It’s a World Heritage Site and it’s quite simply a remarkable and a spiritual location, for me particularly, that I believe offers us a really rich connection to the past.

In this episode, I speak with Anthony Murphy of Mythical Ireland. Now Anthony is also from where I’m from in Drogheda and over the last 30 or so years, he has really explored the surrounding areas of Newgrange and has become a well of knowledge about that area.

Together with local artist Richard Moore, who coincidentally was instrumental in encouraging me as a teenager to pursue my love of design, well they’ve explored and uncovered knowledge that offers us new perspectives into what it might have been like at the time of Newgrange. Now of course, a lot of this is speculation, but we discuss nevertheless, what we believe we do know.

There’s an unbelievable revelation for me in this conversation, about things like, how they transported these huge boulders that are engraved from over 120km away to the site at Newgrange, how do they do that? Back and forth from the UK and further afield using boats?

I’m keen to learn more about the potential of the social structures at that time to try and get a peek of what it was like. Anthony was happy for me to get a clearer picture on what that might have looked like at the time.

So from a Human Centered Design perspective, I’m really curious what we can learn and derive from the Neolithic period and where we are today.

• linkedin.com/in/anthony-murphy-42018622
• https://mythicalireland.com/

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We have the pleasure of hosting Elisabeth Graf, affectionally known as Lilli. We connected a number of months ago on LinkedIn and I was so impressed by Lilli’s awesome background and devotion to applying design to enable a greater sense of resilience for both businesses and the planet.

Hailing from the beautiful area of Verona in Italy, somewhere I’ve never been but want to go, Lilli is truly on a mission to scale her knowledge, to maximize her impact, not only in her locale of Verona, but also globally through her dedicated community IMMA Collective, which we talk about in greater detail.

Lilli, as you will probably get to see, is a wonderful human being and a really truly genuine example of what I refer to as a change maker. She’s taken personal and professional risks to really help enable change and I believe it is 100% worth connecting with her through her website or LinkedIn.

Without further ado, let's dive into Lilli's incredible journey and learn more about her inspiring work.

• linkedin.com/in/elisabeth-lilli-graf
• https://www.immacollective.com/

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In this episode, I speak with Kasper Bjørkskov. A former architect and activist based in Copenhagen. We speak openly about his role within the existing systems in society, and why he switched from architecture to activist. What triggered this? And also, what is he striving to achieve?

He’s extremely passionate about raising awareness of what we do as a collective and what we need to do more of within the complex systems of impact around climate change, sustainability, and initiating more and more communities to change for the better.

He’s a truly wonderful guest, you’re going to love this one.

• linkedin.com/in/kasper-benjamin-reimer-bjørkskov-660a4899

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Welcome to another episode of This Is HCD. In this episode, I speak with Erica Heinz, author of Think in 4D, a brand new book aimed at user experience designers.

It's absolutely beautifully designed, designed by themselves. And we discussed the industry of user experience or UX in detail, where she feels this book helps cover some of the voids due to the perceived shift in the user experience industry over the last decade. Now, Erica has been working with many amazing organizations and brings an awesome and much needed fresh perspective to user experience.

She's truly wonderful. I loved speaking with her. Let's jump straight in.

• linkedin.com/in/ericaheinz
• Discount code for 10% off 'Think in 4D' book (eBook or hardcover): THISISHCD
• Go to http://thinkin4D.com to redeem

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Welcome back to the show to our old friend Christof Zürn. I actually had the pleasure of meeting this wonderful human being in person in Amsterdam earlier this month. Christof appeared on the podcast a number of years ago but since then has produced his book "The Power of Music Thinking”, published by BIS Publishers.

In this episode, we speak more about the Jam Cards, which I'll link below. It’s an interactive and meaningful way to collaborate more effectively with yourself or with teams. We demo these Jam Cards in the episode, so you can listen to it or follow along on YouTube.

Christof is absolutely awesome and I’m excited to share this one with you.

• https://musicthinking.com/jam-cards/ 
• https://www.linkedin.com/in/creativecompanion/
• https://www.linkedin.com/company/music-thinking/
• youtube.com/@Musicthinking

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Today on the podcast, I'm delighted to welcome Elliott Nelson, Chief HX Officer, which is Human Experience Officer at HXWize in the US. Now we connected through my good friend and our good friend, Marc Stickdorn in 2023, and had great conversations about the complicated processes within the world of HR and employee experience. So this episode is really for anyone who has been wondering about using service design methods. For employee experience.

Elliott is truly awesome. He was a fantastic guest. I know you're going to find it really interesting to listen to him. I know you're going to love this episode. So let's jump straight in.

• linkedin.com/in/elliott-nelson-392343
• https://www.hxwize.com/

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Welcome to another episode of This is HCD. Several months ago, I started speaking with today's guest, Mike Parker, owner and founder of Liminal Coaching in Wales in the UK. I'd heard Mike's name mentioned several times over the years online, especially after reading the brilliant book by Dave Gray called Liminal Thinking several years ago.

Now that book for me was transformative. Both personally and professionally, and over the years, as I explored ways and means to extend my level of knowledge in this space, I started to read more and more about the benefits of liminality to changemakers. So what exactly is liminality? And more to the point, what is liminal thinking?

If you haven't read that book, I really encourage you to pick it up. It's a brilliant book and a brilliant read. Now, liminal thinking is a concept, an approach to problem solving and understanding. The world that deals with the power of the thresholds of perception and belief. Now, the term liminal comes from the Latin word limen, meaning threshold.

And in a broader sense, liminality refers to a state of transition, the in between phase of a process of change, where you are on the threshold between one state and another. Some of Mike's work is really fascinating and involves holding space for yourself just to drift. So for anyone who knows me personally, they'd be familiar with the constant drive or chaos that surrounds my own life and is in constant conflict with this idea of just holding space.

But I truly love it and I love practicing it. I might not be good at it. But I know I want to get better at it, but that's probably a really nice way of framing it. So this episode is going to be of interest to me, or of interest to you if you're like me in that sense, always running close to empty and always striving for perfection and really ultimately being critically hard on yourself from time to time.

So in this episode we tackle some of those pieces and go deeper into Mike's practices. Let's get stuck in.

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In this episode, stand in host Richard McMurray, service designer from the UK, meets Maren Hotvedt, service designer at Atlassian in the U.S., and Marc Stickdorn, service design expert from Austria. They delve into the world of customer journey management operations and discuss the practical application of journey maps as decision-making tools within organizations. Our host and guests share insights from their experiences, emphasizing the need for flexibility, scalability, and effective communication across teams.

• linkedin.com/in/marenhotvedt
• linkedin.com/in/stickdorn
• linkedin.com/in/richardmcmurray

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Our guest on this episode is Jon Wallhouse, founder of Sutsu, a clothing label with a unique approach to fashion. Jon shares his journey, starting with his passion for design since childhood and his dream of owning a surf clothing label, setting the foundation for his future endeavors at the age of 15.

We cover the evolution of Sutsu, initially launched as an "anti-brand brand" with a focus on positive environmental impact, the challenges faced during the financial crisis, leading Jon to pivot and start a design agency. The resurgence of interest in Sutsu during the lockdown prompted Jon to relaunch the brand online, resulting in unexpected success.

The conversation delves into the tension between affordability and longevity surrounding Sutsu’s ethos and high-quality products.

Overall, the episode provides insights into Jon Wallhouse's entrepreneurial journey, the philosophy behind Sutsu, and a broader discussion on the value of longevity in both products and personal endeavors.

• https://www.linkedin.com/in/jon-wallhouse/?originalSubdomain=uk

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The wonderful Morgan Miller shares his journey at Stanford, where he transitioned from an arts program coordinator to leading a service design team. Working in a complex higher ed environment, Morgan highlights the challenges and rewards of introducing service design to a technology-centric institution. Over the years, he navigated the intricacies of the organization, cultivated support for service design, and eventually formed an interdisciplinary consulting group. Morgan also discusses his initiative, Practical Service Design, aimed at demystifying service design and fostering a community interested in real-world applications of the discipline. The episode delves into the unique culture at Stanford, the role of brand identity, and the importance of leadership in advocating for service design in an institutional setting.

• https://www.linkedin.com/in/morganbrandonmiller/

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In this episode we dive deep into the realm of cochlear implants and the profound impact they've made on the lives of one of the coolest young men that I have ever met, Patrick Hoffner. In this episode we speak with Jen, his Mum, and Patrick and hear about the journey that Patrick has been on since having cochlear implants at aged-1. We speak about how this incredible technology has impacted his life.

• Watch Patrick aged 4: https://www.youtube.com/watch?v=QpiRynRWRsQ

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I'm delighted to have you with me for another cracking episode this time with Leon Barnard, co-author of the brand spanking new book on A Book Apart, called Wireframing for Everyone.

Leon, Michael and Bill all work for one of my absolute favourite UX businesses, Balsamiq. A wire framing tool that when it came out in 2008, was revolutionary. It reduced the exclusivity around the capability of wire framing, and made it accessible overnight to teams and non-designers. It increased the quality of communication, it reduced meetings, it sped things up and enabled better outcomes for teams working in the product space. It wasn’t perfect, it wasn’t sexy, but it was powerful. 

In this conversation, we chat about the self-imposed restrictions on the product, still owned by the original founder, Giacomo (Peldi) Guilizzoni who I can vividly remember answering my support tickets in the early days of the business, and it’s awesome to see and hear what the culture is like within the business.

But onto the book, all three of the co-founders worked on parts of this book, and we speak at length with Leon about the approach, the mindset of wire framing and how it unlocks blockers within teams. This book I believe would make for great gifts for teams to pass around the organisation to try and improve the wire framing capability as you’ve probably heard many many times on this podcast, prototyping is one of the most incredible skills to have for any change-makers, and this book helps provide the keys to people.

Book: https://abookapart.com/products/wireframing-for-everyone

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In this exclusive interview, dive deep into the realm of service design with Patrick, co-author of "Orchestrating Experiences" and a key figure at Harmonic. From the early days of Adaptive Path to the rise of service design as a strategic force, Patrick reveals the nuances of running a successful design studio, Harmonic Design. Discover the significance of staying true to one's purpose amidst rapid change, the importance of self-care in the entrepreneurial journey, and the diverse applications of service design in today's organizations. Whether you're a seasoned design enthusiast or just starting out, this chat offers rich insights into creating impact in the world of design.

• https://thisisharmonic.com/

12-week Coaching Programme

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Service Design: https://www.thisishcd.com/courses/video-on-demand-introduction-to-human-centered-service-design-using-journey-mapping

Visualisation Methods for Change Makers: https://www.thisishcd.com/courses/visualisation-methods-for-change-makers

Service Blueprint Essentials: https://www.thisishcd.com/courses/service-blueprint-essentials

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Play. Something we all did as children, but as we grow older, it's less and less common to see, and even more so within the workplace. Play is often seen as the opposite of work.

But what about if your job was to help unlock the potential, and you encourage play to do that in the workplace? Well, earlier this year, Adam Lawrence and Marcos Edgar Hormess, who I've worked with for many years, mentioned to me about a new play kit that they were involved in creating with Playmobil Pro.

And I bought the full pro kit myself out of my own money. So this isn't an advert. I paid for this kit myself. But once I got it, I hit a few stumbling blocks. And I wasn't entirely sure how to weave it into my sessions or my workshops with my clients. Now, Frank, the MD of PlayMobile Pro, who I spoke to earlier in this year on the podcast, was awesome and connected me with today's guest, Juan Prego.

Now, on the topic of play, I've been a big fan of Miro for many, many years. It's the tool of choice for my online workshops. And they've kindly sponsored today's episode. And the sessions and learning experience that I provide for my clients are always fun. And I put this down to the utilizing of Miro's fun features inside their tool.

And I can really curate whatever experience I want to have within my canvases. Now Miro are helping us out. By sponsoring this episode, as I said, so if you want to show some love, why not check out what they've been doing by visiting Miro. com forward slash podcast, or by clicking the link in the description or show notes, depending on where you're listening or watching this episode.

Now, if you are listening, did you know that you can watch this episode on our YouTube channel? People are absolutely loving the fact that they can see the guests chat about things. So be sure to subscribe if you can get a chance and check out our YouTube channel. Back to Juan. He's produced an awesome book, Play Like a Pro, that is due out later this year in 2023 in English.

And I have a copy of it and it's awesome. It's great to hear Juan though in this episode talk about how he recommends weaving methods like Playmobil Pro into his sessions. Is it as simple as just cutting and pasting? And also cover off his thoughts regarding Playmobil Pro versus LEGO Serious Play etc.

There's a debate in the community on which is best. Not much of a debate anyway.

Let's jump straight in.

• https://juanprego.com/en/

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Today on the show we have up until recently, the world's first chief design officer within a bank setting. Opher Yom-Tov. And as mentioned over recently, exited ANZ bank in Australia. Where after seven years, he was a crucial piece of their journey towards becoming more design centric. At the time of editing, there are over 200 designers within the organization. Pretty remarkable for any design led business out there. But even more. So when you think about the heavy regulation that persists within the areas of banking, This episode is quite simply a most listened for anyone within the banking space globally, who was banging their head against a wall dreaming of helping move the dial forward within the organization. Now we hear over's perspective on advice to designers who are in this situation right now. So even if you aren't part of a banking industry, This is a great opportunity to hear from behind the executive curtain, so to speak. 

📺 watch this episode on our YouTube Channel

Connect with Opher

• https://www.linkedin.com/in/opheryomtov/?originalSubdomain=au

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Today on the show we have a very special guest, Mollie, of Irish with Mollie Instagram fame. Now Mollie is from Dublin and has been on a mission to spread the love of my native language, Irish, or as we say in Ireland, Gaeilge. To give you a very brief background on our history in Ireland, we spoke Irish up until the British rule, and it wasn't until the early 1900s and 1916 that we regained our independence, but we never regained our native tongue fully.

It's now spoken only in parts in Ireland, and even though it is mandatory in schools. Many in my generation really had little or no appreciation of its beauty. Now Molly's gifted me access to her courses and I'm about to start taking her courses. So who knows, you might start to hear me weave a few words here and there into the podcast.

• https://www.irishwithmollie.com/
• https://www.instagram.com/irishwithmollie/?hl=en

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Many of you will have heard of Ikigai, the Japanese concept of aligning our lives to our purpose, something I am deeply involved with at the moment on my coaching programmes. Hector has written two of the best selling books on this topic, and is based in Japan himself. In this conversation, I get into areas of the methods that Hector suggests, but also does himself. By the end of this conversation, you will understand not only what Ikigai is, but also how to start weaving it's principles into your day to day life.

We became fast friends on this episode, and have invited Hector back onto the podcast in a few months to catch up. So if you're a member of Premium This is HCD, you will be able to ask him a question? Not a member yet? The link is in the shownotes and it costs €3.99 per month for an ad-free feed with some additional perks along the way.

▶️ WATCH this episode https://youtu.be/WzHa0ZocjmE

• https://hectorgarcia.org/
• The Journey to Ikigai on Amazon

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Hey folks and welcome to another cracking episode on This is HCD.

Way back in 2017, I caught up with Greg Bernarda, Co-author of the best selling innovation book, Value Proposition Design by Strategyzer. I've known Greg for a long time, and in this episode we reflect on where the time between books, where he sees Value Proposition Design and also the Business Model Canvas in the current world.

I truly respect Greg's mind and brain as one of the best thinkers around, and so too do Thinkers50 - a regular speaker at the their events. We tap into the work he's being doing around Leading Ecosystems, vs products or services. We speak about what business model's look like within organisations at the macular and also at scale.

If you are working in spaces where you are trying to nudge the system towards becoming more customer or human-led, I think you will get a lot from this episode

Now, before we jump in, today's episode is brought to you by our good friends at MIRO. I use MIRO on nearly all of my online training sessions with clients. I want to tell you why. In today's digital age, remote work is becoming increasingly common. MIRO is built with remote collaboration in mind, enabling teams to collaborate effectively, no matter where they are. One of the features that I haven't actually used until recently was the video conferencing feature from inside the application. This takes is to the next level!and think you will like it too

Now, let's get into Greg's episode..

Watch this episode on our YouTube channel

https://youtu.be/rnEWSCPzvHY

Gregs links

• https://upruption.com/home/
• https://www.linkedin.com/in/gregbernarda/
• https://www.strategyzer.com/library/value-proposition-design-2

This is HCD Links

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Visualisation Methods for Change Makers: https://www.thisishcd.com/courses/visualisation-methods-for-change-makers

Service Blueprint Essentials: https://www.thisishcd.com/courses/service-blueprint-essentials

Journey Mapping Fundamentals: https://www.thisishcd.com/courses/journey-mapping-fundamentals

Stakeholder Mapping Essentials: https://www.thisishcd.com/courses/stakeholder-mapping-essentials

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Hello and welcome to another episode of This is HCD. I'm delighted to have you with me for another cracking episode this time with Heather Hansen.. author of the book Unmuted a fantastic book for anyone practicing their craft in organisations who strive to improve comprehension, understanding and better and more effective use of language.

As many of you will probably know, my name is Gerry Scullion and I'm a service designer based in Ireland. I offer service design training, user experience design training and also my Visualisation Methods for Change Makers course on my website and offer this in house for businesses. So if you're in an organisation and looking for training, please get in touch with me.

So let me tell you about Heather.

Heather is based in Singapore where they run Global Speech Academy, an organisation focussed on improving the quality of communication across the departments and teams. We chat in great detail about language bias. Heather comes from the US and we speak about all of that jargon that permeates the tech business such as “ping me” or “circle back” - where this comes from what and not only what under pins it but also the affect this has on a day to day basis. It’s exclusionary and exclusive.

Link: https://globalspeechacademy.com/about/heather-hansen/

LinkedIn: https://www.linkedin.com/in/hansenheather

This is HCD Links

Coaching and Mentoring

https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers

Video Courses

Service Design : https://www.thisishcd.com/courses/video-on-demand-introduction-to-human-centered-service-design-using-journey-mapping

Visualisation Methods for Change Makers: https://www.thisishcd.com/courses/visualisation-methods-for-change-makers

Service Blueprint Essentials: https://www.thisishcd.com/courses/service-blueprint-essentials

Journey Mapping Fundamentals: https://www.thisishcd.com/courses/journey-mapping-fundamentals

Stakeholder Mapping Essentials: https://www.thisishcd.com/courses/stakeholder-mapping-essentials

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Descript powers out production

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http://app.usecastup.com/podcaster-school

I prepare notes with Speechify

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All music on this podcast is from our pro level Artist account - and we love them for it!

https://artlist.io/Gerry-292475

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It’s great to have you here with us on the human centered design podcast. My name is Gerry Scullion, and I am the founder of the Network and Community that is run out of www.thisishcd.com

This podcast has been producing content since 2017, and as we rapidly approach our 1-millionth download, I am so proud of the back catalogue that we have available that includes conversations that cover topics like service design, ethical design, trauma informed design, facilitation, embedding design, working within complexity and so much more. Human Centered Design is often spoken about in terms of a method and/or process.

This podcast challenges that, and ensure that as a listener we broaden knowledge and of course, the most important factor in anything that we do as change-makers - the mindset.

Check out our website, where we offer Coaching Programmes, On-Demand Learning opportunities and access to over 300 hours of free podcast episodes.

Coaching and Mentoring

https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers

Video Courses

Service Design : https://www.thisishcd.com/courses/video-on-demand-introduction-to-human-centered-service-design-using-journey-mapping

Visualisation Methods for Change Makers: https://www.thisishcd.com/courses/visualisation-methods-for-change-makers

Service Blueprint Essentials: https://www.thisishcd.com/courses/service-blueprint-essentials

Journey Mapping Fundamentals: https://www.thisishcd.com/courses/journey-mapping-fundamentals

Stakeholder Mapping Essentials: https://www.thisishcd.com/courses/stakeholder-mapping-essentials

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Earlier this year, I read an article by one of my heroes, The Edge of U2 in The Guardian. The first item in his list of culture highlights, was the book of today's podcast guest, Neil Theise. Like me, The Edge managed to get an early copy of the book from Neil’s awesome publicist in New York, Nicole Dewey and he too joined the fan club for Notes on Complexity.

I have become captivated about many of the leading authors on complexity, and was thrilled when Neil agreed to record with me, his first from within the Design world. I’ve been researching complexity for several months, and unpacking what we can take away from decades of research by leaders in the field. How can we apply this level of thinking into our day to day work as change-makers.

This conversation is one that I will look back on an cherish, but also cringe at times, as I ask some pretty naive questions. My goal here with many of the podcasts, is sometimes to ask the questions that hopefully can open up channels for many, so as you can probably tell by this stage, I’m not afraid of asking for the sake of clarity.

If you can, get your hands on this book. It’s stunning. It’s carefully created and really has opened my mind to new worlds that I am excited to continue to explore.

• https://www.neiltheiseofficial.com/
• https://www.spiegelandgrau.com/notes-on-complexity
• https://www.linkedin.com/in/neil-theise-63087330/

This is HCD Links

Coaching and Mentoring

https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers

Video Courses

Service Design : https://www.thisishcd.com/courses/video-on-demand-introduction-to-human-centered-service-design-using-journey-mapping

Visualisation Methods for Change Makers: https://www.thisishcd.com/courses/visualisation-methods-for-change-makers

Service Blueprint Essentials: https://www.thisishcd.com/courses/service-blueprint-essentials

Journey Mapping Fundamentals: https://www.thisishcd.com/courses/journey-mapping-fundamentals

Stakeholder Mapping Essentials: https://www.thisishcd.com/courses/stakeholder-mapping-essentials

Become a Patron (Ad-Free Stream)

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Join our newsletter

https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd

Free email guides

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Our partner links

Webflow is our web partner

https://webflow.grsm.io/o6ox60tdryl2

Descript powers out production

https://www.descript.com/?lmref=eXj7zA

CastUp edits our shows

http://app.usecastup.com/podcaster-school

I prepare notes with Speechify

https://share.speechify.com/mzuLDOo

All music on this podcast is from our pro level Artist account - and we love them for it!

https://artlist.io/Gerry-292475

Learn more about your ad choices. Visit megaphone.fm/adchoices

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