UCStatus Podcast

Hello Readers, I hope you’re well.

Welcome to Episode 63 of the UCStatus Podcast. This episode features me (@randychapman), Mark Vale (@markvale83) and Shawn Harry (@shawnharry).

This week was again a random list of stuff I found interesting in the Message centre and roadmap for Teams.

Here’s the list

• New Microsoft Teams and Skype for Business Call Hold Synchronization
• Queues App is now GA
• SBA Enhancements
  • SBA survivability window now increased from 24 hours to 7 days
  • Microsoft user and phone auth tokens last up to 24 hours. Previously expired tokens are supported by the SBA for up to 7 days
  • The SBA supports Windows and Mac desktop client and Teams Phones. eams phone devices
• Speed dial customization using line keys for non-touch phones and sidecars
• New policy for voice and face enrollment. Set to on by default
  • Before this rollout, the current policy csTeamsMeetingPolicy has a single setting, EnrollUserOverride, that allows the administrator to enable or disable the enrollment of both face and voice profile of users.
  • After this rollout, the new csTeamsAIPolicy will replace the existing enrollment setting in csTeamsMeetingPolicy. The new csTeamsAIPolicy has two settings, EnrollFace and EnrollVoice, that will be set to Enabled by default.
• New Teams Combined Chat and Channel experience rolling out now
• Digital Signage on MTR on Windows now GA
  • Use a correctly formatted URL, Appspace or Xogo
  • Blogs and videos coming soon
• Pexip Connect for Teams Rooms is now GA
  • This enables you to forward an invite with a SIP join URL to your MTR email address to get a one touch join button. Rather than joining over Direct Guest Join it joins using the Pexip CVI. This means you get a more native join experience for any 3rd party meeting and more features including dual screen join and content ingest.
  • Blogs and videos coming soon
• Cloud Intelliframe new admin controls. Admins can turn off “require supported camera” to expand the camera support. E.g. cameras that can optically zoom to group frame before Microsoft applies the digital cropping for Cloud IntelliFrame
• BYOD enhancements
  • Enhanced shared display mode with room audio auto-detect in a BYOD room
  • Automatically set workplace presence in a BYOD room
  • Participant roster grouping in Teams BYOD rooms
• Start/stop recording on MTRoW
• Multi camera view on MTRoW – MTRoW will allow you to create a view from up to 4 single stream cameras and send that as the default video feed from the room. Users will also be able to switch between the cameras and choose the view they want
• Native PTZ controls on MTRoW
• TAC configured custom display name on Teams Panels (rather than in the Exchange mailbox)

Behind the scenes sneak peak

I thought you might find this interesting. This is the Copilot recap of the Teams meeting we used to record the episode. It shows a decent summary and a speech track of the three of us and who talked when.

Once we finish talking about Teams we start talking about tea. Coming from an American living in the UK for almost 30 years, America can’t make tea right.

Proper tea recipe

1. boil your kettle
2. get a good teabag and put it in a cup
3. pour over the boiled water
4. start a timer for 3 minutes and 30 seconds
5. stir to move the bag around a little
6. Once the timer ends stir the bag around
7. remove the teabag with a spoon and squeeze the bag against the spoon to release all the remaining water and flavour from the bag
8. add a splash of milk (if you like that) and suger or sweetener if you want
9. A final stir
10. enjoy

Thanks for listening! Catch you next time.

As always, we’d love to hear your thoughts. Leave a comment below.

You can listen in-line in this post, or if you prefer, Spotify, Apple Podcasts, Amazon Podcasts, TuneIn or iHeartRadio. The links are below.

If you’ve enjoyed this or any other episodes of the UCStatus Podcast, why not take a second to subscribe, like and share.

We’d love to hear your comments and suggestions for future episodes so why not leave a comment.

Hello Readers, I hope you’re well.

Welcome to Episode 62 of the UCStatus Podcast. This episode features me (@randychapman), Mark Vale (@markvale83) and Shawn Harry (@shawnharry).

This week was a random list of stuff I found interesting in the Message centre and roadmap for Teams.

Here’s the list

• Operator Connect hits 100 operators and 100 countries covered. The scale of coverage goes from a single country by one or more operators to a tie at 66 countries covered by two operators. We discuss Operator Connect at length
• update your Teams devices to avoid disruption. Microsoft has multiple posts begging you to install updates on your Teams devices so nothing bad happens one day. This includes Teams phones, Teams panel and Teams Rooms. Now you’re going to say that Microsoft auto updates devices now and you can only delay it by 90 days. It seems many customers out there are on such old versions of the Teams app that they don’t have the ability to be auto updated by Microsoft TAC. Here’s one MC post. So get updating your devices please

• Teams Display support ending 2025
• Microsoft extended support for a bunch of old Teams phones that should have end of lifed

At this point the Teams client decided it didn’t like the audio setup I was using. For reference, Focusrite Scarlett and Logi Yeti Studio mic and Logi Zone wired earbuds. Since it was mic and speakers that failed I am blaming Teams and the Focusrite USB interface. But what a fail. Fortunately I have backup devices and could just change it on the fly. I cut out about 2 minutes of Mark and Shawn laughing at me to spare you. But thought I would leave in the rest as an example of how any component could just fail.

The rest of the list

• voice isolation is now available on Mac
• Participant grouping on MTR and BYOD rooms when joining the same meeting in the room or for proximity join
• Users will have exclusive control over their voice and video enrollment data – for Intelligent audio/video
• IntelliFrame video feeds now available on Teams mobile
• Unified view of teams and channels
• Ability to Start and stop recording on MTR on Windows
• Multi-camera view on MTR on Windows
• PTZ control on MTR on Windows
• Ability to change between framing modes on MTR on Windows
• Ability to rename the general channel becomes no general channel for newly created teams

Thanks for listening! Catch you next time.

As always, we’d love to hear your thoughts. Leave a comment below.

You can listen in-line in this post, or if you prefer, Spotify, Apple Podcasts, Amazon Podcasts, TuneIn or iHeartRadio. The links are below.

If you’ve enjoyed this or any other episodes of the UCStatus Podcast, why not take a second to subscribe, like and share.

We’d love to hear your comments and suggestions for future episodes so why not leave a comment.

Hello Readers, I hope you’re well.

Welcome to Episode 61 of the UCStatus Podcast. This episode features me (@randychapman), Mark Vale (@markvale83) and Shawn Harry (@shawnharry).

This week we started where we left off last time with Microsoft Places. Plus I put together a list of stuff from the Message Centre. Very good discussion I think. And a lot of voice stuff for Mark.

Here’s the list

• Microsoft Places
• Dynamics 365 contact centre
• The new Queues app for Microsoft Teams is now generally available
• Custom backgrounds on MTRoA and Teams Panel
• Ultrasonic proximity join
• New policy to disable in product messages such as what’s new
• Automatic location detection for bookable desks
• New Progressive Web App available for Windows and Mac
• People app on Teams phones
• Private lines on Teams phones
• Explicit consent for recording on Teams phones
• Call my phone for Teams Phone Mobile (TPM)
• New administrative units (AUs) for Teams administration
• Multiple camera view for Teams Rooms on Windows
• Roster grouping for in-room participants through Proximity Join for Teams Rooms on Windows
• Video tile re-sizing based on people count for Teams Rooms on Windows
• Microsoft Teams Rooms on Windows can be a Breakout Room participant
• Ability to rename General channel

Thanks for listening! Catch you next time.

As always, we’d love to hear your thoughts. Leave a comment below.

You can listen in-line in this post, or if you prefer, Spotify, Apple Podcasts, Amazon Podcasts, TuneIn or iHeartRadio. The links are below.

If you’ve enjoyed this or any other episodes of the UCStatus Podcast, why not take a second to subscribe, like and share.

We’d love to hear your comments and suggestions for future episodes so why not leave a comment.

Hello Readers, I hope you’re well.

Welcome to Episode 60 of the UCStatus Podcast. This episode features me (@randychapman), Mark Vale (@markvale83) and Shawn Harry (@shawnharry).

This week we had a short list items I plucked from the what’s new from InfoComm and Build blog posts, and we managed to talk for 25 minutes about the first item in the list. So it turned into an episode largely about Copilot. Not a bad thing though as it was a good discussion.

Here’s the list

From InfoComm

• Team Copilot – not to be confused with Copilot in Teams. This is the ability to invite a Copilot to a meeting to start taking notes during meetings. Even in Rooms
  • Then we continued talking about Copilot in general. Enjoy!
• More info about AI for remote attendees
  • Intelligent Speaker attribution from any mic
  • Multi-camera and multi-stream coming soon
• BYOD and Bookable desks is now GA
• Digital Signage in MTR – MTR on Windows first, use a URL, Appspace or XOGO
• Autopilot for MTR now GA
• Using PMP for Remote management of your MTR on Windows (remote control of the device)
• Enhanced SIP join using Pexip – one touch join of SIP meetings from any provider who supports it instead of Direct Guest Join

From Build

• Custom Emojis – we need Heidi the sheep
• Intelligent Recap from transcription only meetings – no recording needed
• You’ll soon be able to manage who can record
• Places is now in public preview. That’s all we had time for. We’ll discuss Places in another episode soon

Here’s a list of the Microsoft blog posts that we pulled from

• What’s new from Teams Rooms and Devices at InfoComm 2024
• What’s New in Microsoft Teams | Microsoft Build 2024 Edition

Thanks for listening! Catch you next time.

As always, we’d love to hear your thoughts. Leave a comment below.

You can listen in-line in this post, or if you prefer, Spotify, Apple Podcasts, Amazon Podcasts, TuneIn or iHeartRadio. The links are below.

If you’ve enjoyed this or any other episodes of the UCStatus Podcast, why not take a second to subscribe, like and share.

We’d love to hear your comments and suggestions for future episodes so why not leave a comment.

Hello Readers, I hope you’re well.

Welcome to Episode 59 of the UCStatus Podcast. This episode features me (@randychapman), Mark Vale (@markvale83) and Shawn Harry (@shawnharry).

Following on from the recent Enterprise Connect show in Orlando there was a ton of Teams news announced. Live on Stage during the keynote and on tthe Microsoft stand. The result was something like 8 or 9 Microsoft blog posts. Including one on everything, another just on Teams rooms and devices. And several expanding on specific features. The list I drew up from all of that was so big (and because part 1 took an hour to record) that I decided to split it in half. This is part 2.

Here’s the list

• New operator partners for Teams Phone Mobile – UK has BT now and adding Vodaphone and Virgin mobile/O2 Business – picking this one up from part 1

Then we switched to Teams rooms and devices

Teams Rooms

• Join Meetings on MTR on Windows and Android using a QR code – use for meet now, join an existing meeting and casting
• User reported events go to PMP
• Ultrasound proximity join for MTR on Windows
• Auto camera switching for IntelliFrame – using any MTR camera, and any camera of a person joined on a laptop
• Multiple Camera view selection – in a room with multiple cameras, this lets attendees switch between them. They can choose between different cameras or a view from all cameras in a single composite video tile.
• Teams Panel will get multi-panel check-in capability

Teams Rooms on Windows updates

• New Teams on MTRoW – i.e. Teams 2.1
• Change the language User Interface
• Meeting Chat is shown by default
• UI improvements for Join with ID – Teams and Zoom
• Auto update check on initial setup – both Windows and app updates
• Autopilot for MTR on Windows – Nicole Herskowitz demonstrated this live on stage on a Surface Hub and it took around 10 minutes
• 4K display and UI scaling on MTR on Windows
• Any device can be an intelligent speaker in a Microsoft Teams Room – these devices can be used for transcription and attribution for individuals who have enrolled their voice in Teams. This enhances the intelligent recap and Copilot by identifying who said what, and who had all the actions, even in a meeting room.

Teams Rooms on Android updates

• Home screen refresh – will look exactly like MTRoW
• Ability to give feedback – ie report a problem
• Require meeting ID and passcode to join meetings
• Join Meetings on MTR on Windows and Android using a QR code – use for meet now, join an existing meeting and casting
• MDEP – Microsoft’s version of Android for Teams devices – several device makers are making new Android 13 devices built on MDEP including Jabra and Yealink. Microsoft will support specific SoCs from Qualcomm, MediaTek and Rockchip
  • Device Administrator to AOSP migration

Devices

• BYOD
  • Shared display mode for BYOD – lets you start a meeting and put the share stage on the connected display
  • BYOD admin experience – space management from discovered devices and reporting
• Shared bookable desks plug in and let it discover and reserve the desk for the day. Asset management and reporting. Sort of like BYOD, but for desks instead of rooms

Here’s a list of the Microsoft blog posts that came out after Enterprise Connect

• What’s New in Microsoft Teams | Enterprise Connect 2024 Edition
• Enhancing Screen Sharing with AV1 in Microsoft Teams
• Enhance collaboration with Microsoft Teams Premium
• Voice isolation in Microsoft Teams enables personalized noise suppression for calls and meetings
• Teams Rooms and Devices: Enterprise Connect 2024
• Introducing the Queues app: Enabling customer engagement in Microsoft Teams
• Microsoft Teams: Building a Foundation for the Future

Thanks for listening! Catch you next time.

As always, we’d love to hear your thoughts. Leave a comment below.

You can listen in-line in this post, or if you prefer, Spotify, Apple Podcasts, Amazon Podcasts, TuneIn or iHeartRadio. The links are below.

If you’ve enjoyed this or any other episodes of the UCStatus Podcast, why not take a second to subscribe, like and share.

We’d love to hear your comments and suggestions for future episodes so why not leave a comment.

Hello Readers, I hope you’re well.

Welcome to Episode 58 of the UCStatus Podcast. This episode features me (@randychapman), Mark Vale (@markvale83) and Shawn Harry (@shawnharry).

Following on from the recent Enterprise Connect show in Orlando there was a ton of Teams news announced. Live on Stage during the keynote and on tthe Microsoft stand. The result was something like 8 or 9 Microsoft blog posts. Including one on everything, another just on Teams rooms and devices. And several expanding on specific features. The list I drew up from all of that was so big (and because part 1 took an hour to record) that I decided to split it in half. This is part 1.

Here’s the list

• Voice Isolation – this requries a user to enrol their voice in Teams, then the app focuses on that users voice only. Eleminating background noise
• Copilot stuff
  • Compose
  • Intelligent Recap for VoIP and PSTN calls
  • Intelligent Recap on mobile
  • Copilot in Meeting Chat
• Teams Phone 99.999% uptime – financially backed SLA
• Queues App – massive upgrade vs Voice Enabled Channels – requires Teams Premium
  • https://techcommunity.microsoft.com/t5/microsoft-teams-blog/introducing-the-queues-app-enabling-customer-engagement-in/ba-p/4095971
• Unified Teams app – one app for Teams work, school and consumer
• Create collaborative notes before and after meetings – including the agenda, notes and follow up tasks. Uses Loop
• Shared call history for call delegation
• Call rounting settings for external calls
• UI Improvements for Teams Phone devices – new call handling capabilities, better multi-call handling, contact handling including reordering and external contacts
• Teams Phone Device admin improvements
  • Remotely manage phone device contacts: admins will be able to remotely prepopulate internal contacts (via search) or external PSTN contacts (via csv file upload) on multiple phone devices at once.
  • Enforce phone device lock: admins can require users to set or reset the phone lock PIN on the device.
  • Cancel scheduled operations: admins will be able to cancel scheduled updates.
  • Remove or unassign a configuration profile: admins can unassign configuration profiles assigned to a phone device.
  • Device level settings for Android devices: admins can remotely manage the settings of a device or group of devices. With two-way sync between the Teams admin center and devices, admins will be able to monitor the settings on any device at any point of time.
    • We’re hoping this means what we think it means and that it will come to all Teams devices, including rooms.
• NEW SBA capabilities – Next quarter, we’ll add support for call transfer, forwarding, and the ability to manage call routing settings for calls to a call queue or auto attendant.
  • Also partnering with AudioCodes on survivability support for devices compatible with SIP Gateway.
• New operator partners for Teams Phone Mobile – UK has BT now and adding Vodaphone and Virgin mobile/O2 Business (we’ll probably pick up on this one again next time)

Thanks for listening! Stay tuned (and subscribe) for part 2. Catch you next time.

As always, we’d love to hear your thoughts. Leave a comment below.

You can listen in-line in this post, or if you prefer, Spotify, Apple Podcasts, Amazon Podcasts, TuneIn or iHeartRadio. The links are below.

If you’ve enjoyed this or any other episodes of the UCStatus Podcast, why not take a second to subscribe, like and share.

We’d love to hear your comments and suggestions for future episodes so why not leave a comment.

Hello Readers, I hope you’re well.

Welcome to Episode 57 of the UCStatus Podcast. This episode features me (@randychapman), Mark Vale (@markvale83) and Shawn Harry (@shawnharry).

This week we chat about the list of revelations from a live fireside chat with Ilya Bukshteyn and Caroline Stanford, Jimmy Vaughan and Michel Bouman filmed at ISE. Then segway into about a bunch of Microsoft Teams Rooms news and roadmap entries that appeared following ISE 2024.

Here’s the list

Fireside chat

Live from ISE 2024 | Fireside Chat with Ilya Bukshteyn and Caroline Stanford (youtube.com)

• Windows autopilot support for MTRoW
• MTRoW remote control built into the Pro Management portal
• BYOD admin and User experience
• Microsoft Teams Rooms is growing by “thousands of rooms a day”
• Microsoft want to make it easier to set up MTR. The goal is unbox to deployment in under 4 hours
• intelligent speakers on any device not just intelligent speakers
• Digital signage on pro portal now being worked on
• custom background on Android is being coded now

Roadmap stuff

• Custom background coming to MTR on Android – rolling out June
• Breakout room support on MTR on Windows
• Zero touch provisioning on MTR on Windows. And Windows autopilot
• Ability to change language on MTR. Previously had to do it in Windows
• require meeting ID and passcode to join meetings on MTR
• Ultrasound proximity join admin controls for Teams Rooms on Windows
• User reported events in Microsoft Teams Rooms Pro Management. For user reported issues
• Join meetings with a QR code on Teams Rooms on Windows and Android using Teams mobile
• Configure maintenance window for Teams devices in TAC. For MTR and phones
• Meeting Chat shown by default in Gallery View for Teams Rooms on Windows
• 4K local HDMI content sharing quality for Teams Rooms on Android
• Give feedback for Teams Rooms on Android
• Home screen refresh for Teams Rooms on Android. Changed to be more like Windows which got chnaged to look like Android
• Microsoft Teams Rooms on Windows UI refresh. A bit more work to make Android and Windows look the same
• 4K display UI scaling for Teams Rooms on Windows. Currently limited to 1920×1080
• new Teams is now part of Teams Rooms on Windows
• Shared display mode for BYOD meeting rooms
• BYOD admin experience

Thanks for listening! Catch you next time.

As always, we’d love to hear your thoughts. Leave a comment below.

You can listen in-line in this post, or if you prefer, Spotify, Apple Podcasts, Amazon Podcasts, TuneIn or iHeartRadio. The links are below.

If you’ve enjoyed this or any other episodes of the UCStatus Podcast, why not take a second to subscribe, like and share.

We’d love to hear your comments and suggestions for future episodes so why not leave a comment.

Hello Readers, I hope you’re well.

Welcome to Episode 56 of the UCStatus Podcast. This episode features me (@randychapman), Mark Vale (@markvale83) and Shawn Harry (@shawnharry).

This week we finally do our Ignite special. A bit late but we had to move the recording 4 times to get here. Better late than never. And we think some of the news after Ignite added colour to what was announced. You’ll see (hear) when you listen.

Here’s the list

Ignite news

• Copilot.
  • That’s 99% of what was announced at Ignite related to Teams
  • We talk about Copilot for 20 minutes
• The rest…
  • AI in Teams
    • Voice isolation
    • decorate your background
  • Rooms
    • expansion of speaker recognition. Now supports non intelligent speakers
  • BYOD
    • QR code reservations for bookable desks – Logi Dock Flex
    • Shared display mode
    • easier meeting join for BYOD including QR codes and ultrasound proximity
    • bookable desk discovery
  • Mesh
    • immersive spaces. Join using yoru avatar and participate using mouse and keyboard or wearing AI goggles
    • build customized immersive spaces using teh Mesh editor
  • more Copilots
    • There are Copilots for virtually everything in M365
  • The new Teams app is GA and will be the defult from March. Also available in Edge and Chrome

Other news since Ignite

• Copilot now available to all
  • no longer 300 seat or M365 Esub requirement
  • Copilot Pro £20 pupm and Copilot M365 £30 pupm and includes Teams Copilot

• New or enhanced meeting experience
  • https://techcommunity.microsoft.com/t5/microsoft-teams-blog/new-year-new-meeting-enhancements-in-microsoft-teams/ba-p/4034799
  • New Gallery
  • Simplified meeting invite including a shorter URL
  • Audio and video controls in the main UI

• How to Deploy Teams Phone Devices – 3 easy steps
  • https://techcommunity.microsoft.com/t5/microsoft-teams-blog/how-to-deploy-teams-phone-devices/ba-p/3994979

• New Teams app is now GA on VDI

Thanks for listening! Catch you next time.

As always, we’d love to hear your thoughts. Leave a comment below.

You can listen in-line in this post, or if you prefer, Spotify, Apple Podcasts, Amazon Podcasts, TuneIn or iHeartRadio. The links are below.

If you’ve enjoyed this or any other episodes of the UCStatus Podcast, why not take a second to subscribe, like and share.

We’d love to hear your comments and suggestions for future episodes so why not leave a comment.

Hello Readers, I hope you’re well.

Welcome to Episode 55 of the UCStatus Podcast. This episode features me (@randychapman), Mark Vale (@markvale83) and Shawn Harry (@shawnharry).

This week we chat about the latest Teams news from the Message Centre and Roadmap.

Here’s the list

• Copilot is GA – we couldn’t not talk about it
• Teams Live Event Retirement 30 Sept 2024
• Introducing Town Halls (replacing TLE)
• Cloud IntelliFrame on MTR on Windows
• Cloud IntelliFrame now available on the new Teams desktop client
• New Teams Desktop is now GA
• Teams Panels are now displayed in the Pro Portal
• One Time Passcode (OTP) for simplified setup of Teams Rooms on Windows – 4.19
• Microsoft Teams Rooms on Windows All-in-one experience
  • For devices such as Surface Hub.
  • Surface Hub 3 will be launched with MTR on Windows
  • starting in version 4.19
• Automatic Updates for the Teams app on Android-based Teams Devices
  • Including update phases (like rings) in TAC only
  • https://admin.microsoft.com/Adminportal/Home?ref=MessageCenter/:/messages/MC679738
• Bring-Your-Own-Device IT Admin Experience in Teams Pro Management Portal
  • Rolling out Late November
• Teams Panel QR code support
  • rolling out mid-November
• Support Joining a Teams Live Event as Attendee for Teams Rooms on Windows
  • mid November to late December
• Front Row Enhancement: Active video speaker promotion for Teams Rooms on Windows
  • mid November to late December
• Nightly Reboot Window for Microsoft Teams Rooms on Android
• New Gallery in Teams Meetings
  • https://admin.microsoft.com/Adminportal/Home?ref=MessageCenter/:/messages/MC686281
• Private Lines coming in December
• Use the shared device license on a mobile device
• Improved view switcher for MTR on Android
  • pop up menu with all the available views. With tick boxe to show or hide chat. Similar to that on Windows.
  • Coming in MTRoA update 3, early January
• Then we started talking about Copilot again

Be sure to catch Microsoft Ignite starting next week. There will be loads of announcements coming as usual. And stay tuned for our Ignite special shortly after.

Thanks for listening! Catch you next time.

As always, we’d love to hear your thoughts. Leave a comment below.

You can listen in-line in this post, or if you prefer, Spotify, Apple Podcasts, Amazon Podcasts, TuneIn or iHeartRadio. The links are below.

If you’ve enjoyed this or any other episodes of the UCStatus Podcast, why not take a second to subscribe, like and share.

We’d love to hear your comments and suggestions for future episodes so why not leave a comment.

Hello Readers, I hope you’re well.

Welcome to Episode 54 of the UCStatus Podcast. This episode features me (@randychapman), Mark Vale (@markvale83) and Shawn Harry (@shawnharry).

This week we chat with Mark about his day job at Callroute.

Callroute is a small company in the south of England who started with a platform to deliver telephony to Teams through Direct Routing as a service, but with a unique widard based sign up and provisioning process. The simple process starts with giving an app some permissions to read and write to your tenant. Which means you can be making and receiving calls in under 10 minutes from start to finish.

Mark went on to talk about Callroutes latest service which launched on the day of recording. The ner service is all about user lifecycle management.

Callroute User Personas gives admins the ability to create custom policy sets which contain all of the user assignable Teams policies for a given persona. A persona could be a location or job role or a function or a project. You decide what you need, then create a bunch of user policies in Teams Admin Centre. All policies are in scope, including the voice policies. When ready you can sync the policies to Callroute and create your personas. Think of personas like Teams policy packages, but without the need for an additional Teams license. Once you have created your personas you create conditions for auto assignment and let Callroute do the rest. As new users are added to Callroute via the sync function, when they match a persona they are assigned a package.

I don’t want to give away too much and let you listen to Mark explain it.

Stay tuned for some additional content from me as I get started with Callroute telephony service and put User Personas through its paces.

If you want to know more about Callroute, visit their website at Callroute.com. They have a chat tool on the site. They also have a great knowledgebase on everything Callroute does, including User Persona Management.

You can also see Callroute at UC Expo Callroute To Exhibit Auto-Provisioning At UC Expo at Stand S76. Hope you enjoy.

As always, we’d love to hear your thoughts. Leave a comment below.

You can listen in-line in this post, or if you prefer, Spotify, Apple Podcasts, Amazon Podcasts, TuneIn or iHeartRadio. The links are below.

If you’ve enjoyed this or any other episodes of the UCStatus Podcast, why not take a second to subscribe, like and share.

We’d love to hear your comments and suggestions for future episodes so why not leave a comment.