Digital Workplace Impact

Can technology empower and amplify the impact that humans can produce in the hybrid workplace? 

Since pre-pandemic times, global giant Unilever has made the best of technology solutions to create a culture centred in collaboration, creativity and connection. 

In this Digital Workplace Impact podcast, host Nancy Goebel is joined by Alessandro Ventura, Global Vice-President Technology Transformation at Unilever. They discuss his passions, priorities and focus on delivering business impact by bringing out humanity and happiness in the hybrid workplace. 

This engaging conversation takes place just as Alessandro’s appointment to his current role was announced. He shares his insights and reflections on his career to date, along with advice for others on how to be an empathetic and people-focused leader at work. 

For some fascinating insights and a glimpse into Alessandro’s forward-thinking approach to hybrid working, take a listen today. 

(Show notes, links and transcript for this episode.) 

Alessandro Ventura, Global Vice-President Technology Transformation at Unilever

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Spring 2023 saw DWG’s in-person member event take place at The Coca-Cola Company’s headquarters in Atlanta. Members often talk about DWG’s meetings as a barometer for the digital workplace industry: a chance to temperature-check change and share and capture new ideas. 

In this Digital Workplace Impact podcast, Edward Taylor, DWG’s Chief Growth Officer, and Angela Huffman Edwards, Co-Head of DWG’s Technology Provider Programme, chat with host Nancy Goebel about the most prominent themes of the meeting. 

At such member events, DWG facilitates assembled practitioners to uncover the latest challenges and best practices. Atlanta’s agenda also included a DWG Technology Lab, where technology providers share new solutions and ideas in comfortable conversations. 

Hot topics from the two days included channel fatigue post-COVID, personalization of complex services, the desire to connect disparate technologies, and more. It was also clear that today’s digital practitioners are in a period of active experimentation, while still balancing the needs of existing digital headquarters. 

To find out more about this energizing meeting and how you can get involved in the future, listen to Nancy, Ed and Angie covering takeaways, trends and the timeline for upcoming DWG events. 

Guest speakers:  

Edward Taylor, Chief Growth Officer at DWG 

Angela Huffman Edwards, Co-Head, DWG Technology Provider Programme 

Show notes, links and transcript for this episode:

• Apply for a guest place at an upcoming DWG Member Meeting
• DWG events calendar for DWG members
• Resources from DWG member meetings
• About the Digital Workplace Group Technology Provider Programme
• Angela Huffman Edwards
• Ed Taylor

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Christy Punch is a unique voice and recognized expert within the digital workplace industry. This year she reprises her role as a judge for DWG’s Digital Workplace of the Year Award.

Christy, Senior Product Mgr. Engineering Experience, at Liberty Mutual Insurance S, joins long-time friend and host, DWG’s CEO Nancy Goebel, for the latest episode from the Digital Workplace Impact studio. Together, they talk about why Christy is excited to take on the role of judge, her focus oninnovation and the employee experience, and the key ingredients of her successful career to date.

At global insurance specialist Liberty Mutual, Christy leads large-scale, complex digital transformation efforts. She is also recognized as one of Constellation Research’s Top 100 Leaders Transforming Employee and Customer Experience. During the discussion, Christy’s passion for ‘moving the needle’ for the businesses she works for shines through.

To hear more, and to enjoy a vibrant conversation that covers Christy’s career journey from early digital native to her role today, join us and listen to this podcast.

(Show notes, links and transcript for this episode.)

Guest speakers: 

Christy Punch, Senior Product Mgr. Engineering Experience, Liberty Mutual Insurance

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What happens when organizations don’t address digital ethics effectively? And how much is possible when they do?

DWG’s Director of Knowledge, Shimrit Janes, joins host Nancy Goebel in the Digital Workplace Impact studio for their final conversation on inclusivity in the digital workplace. Shimrit is the author of DWG’s recent thought-provoking three-part research series, which includes The inclusive digital workplace: 2. Forging digital ethics.

The conversation uncovers the nature of ethics and how a dedicated digital strain is now emerging –  one that’s being tested even further with the emergence of generative AI. With real-life examples from Oxfam and Comcast, the two bring to life how new ways of working can be nurtured in the digital workplace, with approaches and pace to benefit both employees and organizations.

In the ever-evolving digital workplace, there’s a point at which what’s possible with technology, what’s appropriate from a legal perspective and what’s preferable to a practitioner will intersect or conflict. It’s here that ethics and trust come into play.

Shimrit proposes that widening our conversations on choices, impacts and comfort levels can open up new opportunities, and assist those exploring emergent technologies in ways that are healthy.

So, for great insights along with practical and aspirational advice for moving at ‘the speed of trust’, take a listen today.

(Show notes, links and transcript for this episode.)

Shimrit Janes, Director of Knowledge for DWG

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Could the potential of ChatGPT and generative AI capabilities compare with what mechanization did to spark the Industrial Revolution? If so, how can we best approach using AI as a springboard for evolution in today’s digital workplaces? 

In this episode of Digital Workplace Impact, host Nancy Goebel welcomes back Florin Rotar, Chief Technology Officer at Avanade, a leading provider of innovative digital, cloud and advisory services. In previous years, the two have collaborated on a number of projects, presenting a shared focus and unique perspectives on how digital technology is changing work and people.  

In a matter of a few short months, ChatGPT has become a catalyst for change, curiosity and creativity in workplaces everywhere. In this conversation, Florin and Nancy really get to the heart of the hype, the risks and the opportunities, and ask whether ChatGPT and emerging AI capabilities will democratize the use of artificial intelligence at large? 

So, for a human-generated view on AI, join us and listen to the conversation. Hear more about how the future might unfold, along with some great advice on how best to seize the opportunities this pivotal moment brings. 

(Show notes, links and transcript for this episode.) 

Florin Rotar, Chief Technology Officer, Avanade 

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In the past 20 years, DWG has completed more than 700 benchmarks – both of intranet and digital workplaces – in each case providing insights for organizations to wanting to take the next step in achieving their ambitions. 

In this episode of Digital Workplace Impact, DWG’s benchmarking architect and lead benchmarking evaluator, Chris Tubb, helps to uncover the mysteries of all things benchmarking. What’s the DWG model? How does it work? How is it different from the Digital Workplace of the Year awards? And what are the biggest benefits to the organization of stepping into the benchmarking spotlight? 

At a time when digital workplace teams are looking to sharpen their business cases for investment, provide proof of value or conduct health checks to inform their aspirations, DWG’s benchmarking gives an independent evaluation of how a digital workplace is performing along with actionable recommendations for ‘what next?’. 

Chris is one of DWG’s lead strategy consultants and a published author. DWG’s Chief Executive Officer and host, Nancy Goebel, leaves him with no question unasked, revealing just how much more data and metrics can really add to a world full of opinion.  

So, for crisp insights and great conversation take a listen to evaluate for yourself if DWG’s benchmarking might be for you. 

(Show notes, links and transcript for this episode.) 

Guest speakers:  

Chris Tubb, Lead Strategy Consultant and Benchmarking Evaluator at DWG 

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That red carpet moment is nearly upon us as the Digital Workplace of the Year Awards team prepares for another season of sparkling entries.

In this episode of Digital Workplace Impact, host and DWG’s Chief Executive Officer, Nancy Goebel, meets with two of the behind-the-scenes heroes who team up to deliver the Awards, and hears more about all that goes into celebrating and learning from the industry’s best of the best.  

Chair of the Awards is Elizabeth Marsh, DWG’s Director of Research, while Sarah Escott, DWG Events and Collaboration Director, oversees DWG’s rolling programme of events, DWG’s own digital workplace, and is also the Awards programme manager. 

This in-depth conversation covers the origins story behind the success of these Awards, changes over the years, what's new this season, and spotlights what practitioners learn from start to finish. All this and more is packaged up with great advice on the application process – including not to worry about perfection! 

The Awards honour those who have excelled in creating well-executed, high-performing digital workplace environments – and

there is still time to take part. You can enter up to May 12, 2023, whether it’s as a prospective Digital Workplace of the Year, Modern Intranet of the Year or Digital Workplace Team of the Year.  

Join Nancy and the team for the inside scoop on all things Awards and polish up that entry today.  

(Show notes, links and transcript for this episode.) 

Guest speakers:  

Elizabeth Marsh,

DWG Director of Research 

Sarah Escott,

DWG Events and Collaboration Director 

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Creating digital accessibility is a responsibility and an opportunity all at once. 

In this episode of Digital Workplace Impact, host Nancy Goebel is once again joined by the insightful and astute Shimrit Janes, DWG’s Director of Knowledge. Together, they examine the importance of prioritizing digital accessibility, the subject of Shimrit’s final chapter in the new DWG three-part research series, The inclusive digital workplace. 

The discussion journeys through understanding disabilities and the role of accessibility in removing environmental, systemic and attitudinal barriers to participation.

The pair stop to explore the backdrop of four disability models and the fit these have with the digital workplace. Also under scrutiny is a case study from MassMutual and a range of insights, including the crucial part that digital accessibility can play in helping to create a healthy living system within an organization. Shimrit’s advice throughout? Adopt a learning mindset to uncover what you don’t know, how you can start to learn more, and just why it’s so important to do so.

For a thought-provoking discussion that can help propel your thinking on digital accessibility, listen now. 

(Show notes, links and transcript for this episode.)  

Guest speakers:  

Shimrit Janes, DWG’s Director of Knowledge

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Digital inclusivity is a way of working, a culture through which the digital workplace is intentionally made welcoming to everyone – but how can you successfully create this?  

In this episode of Digital Workplace Impact, Shimrit Janes, DWG’s Director of Knowledge, shares her latest insights from The inclusive digital workplace: Part 1 – Nurturing digital inclusivity. This recent report, the first in a three-part DWG research series, is available online. 

Host Nancy Goebel explores what inspired this series of reports, why Shimrit is releasing Nurturing digital inclusivity first, the difference between inclusivity and accessibility, and why ethics has also been investigated.  

A key learning? You can focus on accessibility, but this doesn't mean you're creating an inclusive experience for everyone. Together, the two pinpoint great examples from the field as well as opportunities and challenges, covering the principles of good design and the value of becoming a ‘conscious communicator’.  

Relevant today more than ever, this podcast has advice and insights to help those designing and operating in digital workplaces everywhere. Listen now and learn more. 

(Show notes, links and transcript for this episode.) 

Guest speakers:  

Shimrit Janes, DWG’s Director of Knowledge 

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In this latest episode of Digital Workplace Impact, you can meet Stacie Barrett, Director of Internal Communications at Domino's, the world’s largest pizza company.

An exceptional digital workplace practitioner, Stacie is responsible for digital and in-person communication to Domino’s franchisees and corporate team members globally. Within minutes, you will see just why OFC named Stacie a ‘Rockstar of Culture and Communication’.

Stacie specializes in integrating messages from all areas of the company into simple, coherent and digestible communications. This ballerina turned corporate performer is a passionate storyteller, and in this captivating conversation she describes her philosophy and practical thinking around internal communications.

Together, Nancy and Stacie discuss what it takes to harness the best of storytelling and technology while filtering out the non-essentials for time-poor and often disparate audiences. A lifelong learner, Stacie’s approach is grounded in purpose, empathy, active listening, humour and impact.

So, for a slice of Stacie’s recipe for success – including pizza sharing – and advice for internal communicators in the hot seat, take a listen today.

(Show notes, links and transcript for this episode.)

Guest speaker:

Stacie Barrett, Director of Internal Communications at Domino’s

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As DWG’s latest member research report is published, Research Author and Lead Strategy Consultant, Kevin Olp, drops into the Digital Workplace Impact studio to unbox his findings on the evolution of enterprise social networks (ESNs). 

In Intranet 2.0 and enterprise social networks: How they've changed the way we work, Kevin examines how ESNs have been adopted (or not) by organizations, considers the extent to which they’ve changed how we work, and explores how they’ve evolved over the last decade and a half. 

Together, Kevin and host, DWG’s Nancy Goebel, use this latest podcast to dig into whether early expectations have been realized, uncover the barriers that have stood in the way, and ponder what can be taken into the future. And, indeed, they ask whether taking a step back to view progress reveals important learnings that will help practitioners to create and sustain thriving ESNs for the future? 

So, if where you’re going won’t need roads, take a listen today for more that could help you on your journey back to the future of ESNs! 

(Show notes, links and transcript for this episode.) 

Guest speakers:  

Kevin Olp,

DWG Research Author and Lead Strategy Consultant 

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What happens when two DWG CEOs – past and present – sit down together in the DWI studio? A conversation that sparkles with insights to tempt digital workplace pioneers and practitioners everywhere. 

Known as an inspirational and unconventional leader, as well as an industry visionary, Paul Miller founded DWG more than 20 years ago, never wanting to head up a ‘normal’ company but going on to steer the team from strength to strength. Paul passed on the CEO leadership baton at the end of 2022 to become DWG’s first Chief Creative Officer. 

In this episode of Digital Workplace Impact, Paul joins new DWG CEO and podcast host, Nancy Goebel, to share some of his learnings as CEO as well as uncovering a few of the surprises he’s encountered along the way. The pair discuss his leadership blueprint for unlocking a freedom ethic, while making the creative process fun, rewarding and valuable, and Paul looks forward to future plans to grow DWG’s ‘creative DNA’. 

Add into the mix Nancy’s inciteful reflections, a good dose of humour, and discoveries from across the years, and this is a glorious podcast treat for the start of the new year. So, be in the company of CEOs and join us for a great listen from two of DWG’s leading mavericks. 

(Show notes, links and transcript for this episode.) 

Guest speaker:  

Paul Miller,

DWG’s former CEO and Founder, turned Chief Creative Officer 

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2022 brought more twists and turns. It was a year of economic change, of hybrid tugs of war, quiet quitting and the continuing great resignation. So, what’s next and what could this mean for those leading and shaping the digital workplace?

Since 2014, DWG leaders have reflected each year on what’s come to pass and then looked ahead at key trends. With an average 70% success rate of predictions turning into reality, DWG’s annual forward look has become a north star to help guide and inform the thinking of digital workplace leaders everywhere.  

In this podcast, host Nancy Goebel reviews the successes and surprises of 2022, and unveils DWG’s 10 predictions plus a super prediction for 2023. What’s next for digital inclusion? Will more organizations unlock opportunities in the metaverse? Will HR claim stewardship of the employee experience? And could the digital workplace get a home, a heart, a brain and courage?   

In an unpredictable world, Nancy shares insights to sharpen your thinking, so do join us to unwrap the limitless potential of the year ahead. 

(Show notes, links and transcript for this episode.) 

DWG’s 2023 predictions for the digital workplace

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With 2022 nearly at a close, it is the perfect time to unwrap DWG's top ten podcasts of the year.

In this episode, host Nancy Goebel takes us through her top choice of 2022 Digital Workplace Impact podcasts, revisiting fascinating and advice-laden discussions. These rich conversations with industry thought leaders and practitioners provide a window into the challenges they face, the ideas they are exploring and the strides they are making to push the digital workplace to new heights.

Studio guests throughout the year included organizations such as Uber, Charles Schwab, Meta, Microsoft and Prudential Financial, along with various DWG experts.

On-point topics included digital workplace disciplines such as modern learning, enterprise social, the metaverse, the hybrid working employee experience and digital inclusion, through to the always anticipated DWG predictions for the digital workplace and DWG’s awards programme.

With gifts of practical advice and challenging insights, DWG’s top ten podcasts offer something for everyone. So join us, and happy listening this holiday season

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Start today, make progress every day and ask questions! As a leader in the evolving territory of digital inclusion, our latest guest in the Digital Workplace Impact studio invites listeners to challenge mindsets and lead by example in their own organizations. 

Alyson Hudson, CIO of Enterprise Workforce Solutions at Prudential Financial, joins Nancy Goebel for a focused and open conversation – one that encourages you to look at digital inclusion through a different lens. 

Believing that you can't claim to be inclusive if anyone is left out, Alyson shares her experiences of leading from the front. In her work, she educates and influences others – including technology vendors – so that digital inclusion is truly part of Prudential’s DNA.  

An estimated 1 in 4 adults in the US lives life with a disability. Digital inclusion can help unlock opportunities for businesses to benefit from the widest talent pool, while improving the employee experience for all. 

The pair delve into the next natural progression of digital inclusion to support employees everywhere, with Alyson sharing advice to help others start or accelerate their efforts in this area. DWG’s latest research also focuses on this subject.

(Show notes, links and transcript for this episode.) 

Guest speakers:  

Alyson Hudson, CIO of Enterprise Workforce Solutions at Prudential Financial

DWG's Report https://digitalworkplacegroup.com/reports/the-inclusive-digital-workplace/

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How can all that’s on offer in the enterprise social arena be best used to help connect and scale conversations in today’s hybrid workplace?  

Demystifying Yammer, Microsoft Viva Engage and more is at the core of this latest episode of Digital Workplace Impact. Host Nancy Goebel is joined by expert advisor, James Tyer, a customer engagement leader at Microsoft and co-author of Social By Design: How to create and scale a collaborative company. 

In this absorbing conversation, James takes listeners through a changing landscape of enterprise social, his career highlights and some top learnings on how to think about people before technology. Together, the

duo bring honest insights into creating authentic connections and opportunities to build inclusive cultures – and also gaze into the future at what could be the biggest trends yet to come. 

To hear more, and for an enlightening look at sparking collaboration, connection and conversation through enterprise social, join us and listen to this podcast today.  

Show notes, links and resources for this episode:

• James Tyer on LinkedIn
• James's book (co-authored with Mark Britz): Social by Design: How to create and scale a collaborative company:
• Amazon CA
• Amazon US
• Amazon UK
• Are you ready for Viva Engage? 10 ways Yammer customers can get ready now – Microsoft Tech Community
• For a workshop, please reach out over LinkedIn
• Links mentioned on the podcast:
• Viva Engage
• Microsoft Viva
• Storyline and Stories in Viva Engage
• Soundbite
• Harold Jarche
• Wirearchy
• Lean UX
• Sense & Respond Press

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Awards are about telling a story – and you're never done when it comes to digital workplace transformation! 

This episode of Digital Workplace Impact not only celebrates and reflects on the DWG Digital Workplace of the Year Awards class of 2022, but also explores rich learnings and fascinating trends discovered during the last six years of the awards programme.  

Host, Nancy Goebel, is joined by Elizabeth Marsh, DWG Director of Research, who manages DWG’s awards programme, and by one of this year’s judges, Christy Punch, Senior Manager responsible for the engineering experience at Liberty Mutual Insurance.  

Together, they celebrate the achievements of those organizations that are pushing forward the frontiers of the digital workplace and discuss themes such as wellbeing that really came through from this year’s winners.  

There is always a new and exciting chapter to discover through the stories behind the awards, so do sit back and take a listen today. 

(Show notes, links and transcript for this episode.) 

Guest speakers:  

Christy Punch, Senior Manager, Product Manager Engineering Experience at Liberty Mutual Insurance 

Elizabeth Marsh, DWG Director of Research

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The metaverse offers enticing opportunities and the prospect of shiny, new immersive and virtual experiences, but how do you get beyond the hype and uncover the art of what’s both possible and useful in the digital workplace? 

In this episode of Digital Workplace Impact, Nancy Goebel is in conversation with Florin Rotar, Chief Technology Officer, and Patrik Löwendahl, Global Head of Metaverse Service Hub, from Avanade, a leading provider of innovative digital, cloud and advisory services. Avanade has adopted a client zero approach, so that in-house learnings can inform the work it delivers to clients as well as the industry perspectives it shares more widely. 

In this candid conversation, Florin, Patrik and Nancy explore the power, purpose, uses and early learnings around the metaverse inside Avanade’s own digital workplace. They examine real-life experiences of immersive training and inclusive recruitment via the metaverse, revealing interactions and ways of working that have not previously been possible.  

In so doing, they also uncover some useful truths about collaboration and ‘watch-outs’ to avoid, such as creating digital divides. With opportunity comes a definite responsibility and they encourage those venturing into the metaverse to take a deliberate and thoughtful approach to digital ethics – using metaverse technology to encourage trust and make the experience humane.   

So, for a conversation full of insight, advice and honest reflections grounded in real-life metaverse adventures, take a listen today. 

Guest speakers:  

Florin Rotar, Chief Technology Officer, Avanade 

Patrik Löwendahl, Global Head of Metaverse Service Hub, Avanade 

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Are you stepping into a new role or looking for a fresh approach to your current job? In the latest Digital Workplace Impact podcast, Uber’s Andrea Baltazar shares her blueprint for an effective first 100 days with any organization.  

Now a Product Design Leader, Andrea has moved industries and direction throughout her career. She joins Nancy Goebel and talks through her consistent focus on people, processes and products, an approach she has taken most recently at Uber, the tech company that connects the physical and digital worlds to help make movement happen. 

Over the years, Andrea has used her employee experience expertise to step across into the user experience design space, and the discussion uncovers rich insights. Delving into the value of bringing empathy to the workplace, being a lifelong learner, dynamic hybrid working and paying forward your learnings as a mentor, the two also look at how actively listening to user needs can provide an edge in product design. 

Brave experimentation and the importance of building partnerships underpin how Andrea lives leadership. So, whether you are a digital workplace leader or employee experience practitioner, if you’re looking for thought-provoking and practical advice – take a listen today.   

(Show notes, links and transcript for this episode.) 

Guest speakers:  

Andrea Baltazar, Product Design Leader at Uber

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Can immersive learning help to upgrade human performance? In this latest episode of Digital Workplace Impact, Nancy Goebel talks with Dr Alex Young, founder and CEO of Virti, and uncovers crisp advice on engaging a digital workforce. 

A former trauma and orthopaedic surgeon, Alex built and sold his first company whilst at medical school. He scaled an award-winning medical education company while still training in the UK National Health Service. Virti, an employee training platform for the modern workforce, is Alex’s most ambitious venture to date.   

In this discussion, Alex shares his energy, drive and insights as someone whose entrepreneurial mindset is grounded in a mix of science and innovation. As many digital workplace teams shift from the war-room mentality of the pandemic to the future of work, Alex and Nancy predict the next mega trends and opportunities. 

Can gamification and artificial intelligence help employees to fast-track their soft skills for today’s digital workplace? What can actively encourage innovation within an organizational culture? And how can we really seize precious moments to engage increasingly busy people?  

The openings for intrapreneurship and innovation abound, so listen now and hear more on creating habits for optimal focus, performance and wellbeing. 

(Show notes, links and transcript for this episode.) 

Guest speakers:  

Dr Alex Young,

former trauma and orthopaedic surgeon, founder and CEO of Virti  

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What are the possibilities opened up to organizations by tackling digital exclusion? In the UK alone, it is currently estimated that there are 20.5 million people with low digital skills or engagement. 

In this latest episode of Digital Workplace Impact, Nancy Goebel catches up with Emma Weston OBE, CEO and Founder of Digital Unite,

one of the UK’s most innovative digital inclusion organizations. Digital Unite sets out to inspire positive change through digital skills support.  

Together, Nancy and Emma explore various ways of bridging the digital divide through practices such as digital champion networks. They share advice on creating a digital daisy chain that links inclusion from the digital workplace to customer experiences to wider community experiences.  

Using case studies and insights, they uncover the power and potential for digital workplace teams to join with their diversity, equity and corporate social responsibility colleagues, to create a more digitally inclusive world. 

Join us to hear more about digital inclusivity and the potential to make a difference to customers and communities everywhere. 

(Show notes, links and transcript for this episode.) 

Guest speakers:  

Emma Weston OBE, Chief Executive Officer and Founder of Digital Unite 

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What makes a truly inspiring and beautiful digital workplace? In this latest podcast episode, Estée Lauder Companies’ Kerry O’Donnell talks about the organization’s recent digital makeover – one that has just resulted in the MyELCintranet being named a Nielsen Norman Intranet Design winner. 

MyELC acts as a front door to the organization, representing the world-famous brand visually. It also demonstrates a real investment of time, care and resources to help employees to do their jobs well, wherever in the world they are located.  

In conversation with host Nancy Goebel, Kerry shares more about her role as Executive Director of Technology for Global Communications, Citizenship, Sustainability, I&D, Public Affairs and HR, including her career learnings and approach to risk and pushing the digital boundaries. 

Together, they discuss how Estée Lauder fosters strong partnerships on complex global initiatives, Kerry’s next digital workplace ambitions, and offer advice for digital workplace leaders and practitioners everywhere. 

Listen today, for a refreshing conversation set against the backdrop of this innovative company; one that is known for tying together technology with elegance, luxury and quality. 

(Show notes, links and transcript for this episode.) 

Guest speakers:  

Kerry O’Donnell, Executive Director and Technology Lead at The Estée Lauder Companies Inc. for Global Communications & Public Affairs, Global Corporate Citizenship & Sustainability, Human Resources, ID&E, Lauder Family 

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Ever wondered what it’s like to join an in-person DWG member meeting? June saw DWG’s first such opportunity in North America in three years. This was a special chance not only for members to celebrate being together, but also to mark DWG’s 20th anniversary and to reflect on all that’s been accomplished as an industry during that time.   

In this episode of Digital Workplace Impact, DWG’s Deputy CEO, Nancy Goebel, and Chief Growth Officer, Edward Taylor, shine a light on some 14 takeaways from the New York City event. Hosted by The Estée Lauder Companies Inc., the event provided unique insights, rich dialogues and helpful connections for those attending.   

In addition, DWG debuted an in-person technology lab. This window into the digital workplace of 2025 enabled practitioners to hear more about emerging technology trends, as well as core capabilities that are readily available today. The session was a valuable opportunity for members to gain insights from vendors with a strong track record in organizations of a similar size and reach.   

In this whistle-stop review, Nancy and Ed also discuss the latest on DWG’s research, events and future opportunities. To hear more about whether such member experiences might be right for you, listen today, or even consider joining DWG’s London event on September 14–15, 2022. 

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While many are re-evaluating jobs and workplaces, former Citi executive Mirsad Capric has taken the step others only dream of – a sabbatical away from a successful career. 

In this latest episode of Digital Workplace Impact, Nancy Goebel hosts an energizing conversation with the former Director of Digital Strategy and Platforms at global investment bank, Citi.  

Having seized the moment to pause, Mirsad is now re-energizing, refocusing and rethinking what comes next; a journey he’s sharing on social media and which is resulting in some great discussions.   

During this two-part tour, Nancy and Mirsad uncover the realities and adventures a career break can bring. They also share insights and expertise on search within a corporate digital context, and – drawing on his long career in digital communications – Mirsad offers some practical and actionable dos and don’ts to help digital workplace practitioners today. 

So, listen now for more search tales from the digital workplace, and for ideas and experiences that will resonate with digital workplace practitioners and potential career-breakers everywhere.  

(Show notes, links and transcript for this episode.) 

Guest speakers:  

Mirsad Capric, former Director of Digital Strategy and Platforms, Citi 

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As organizations and individuals are in the grip of the Great Migration, what is really going on and how could this shift in the months and years ahead? 

In this episode of Digital Workplace Impact, Nancy Goebel is in conversation with CEO and Chairman of Recruiter.com, Evan Sohn. Recruiter.com delivers on-tap talent solutions that flex with an organization’s hiring needs. During their chat, Evan draws on his more than 30-year career, which has spanned e-commerce at Fortune 500 to start-up environments, to create a thought-provoking discussion. 

Are we moving to a time when employers should stockpile people instead of hand sanitizer? If so, what will this mean for hiring organizations as they acquire, onboard and retain people? And, whether organizations style themselves as purely remote, hybrid or requiring a full-on return to office, how can they compete for talent? Will there be extra challenges facing digital workplace professionals? 

Join Nancy and Evan for a high-energy conversation, as they talk of predictions for a shift from the employee-led job market of the pandemic to a more employer-centric market of tomorrow. 

Show notes and links this episode 

Guest speaker:  

Evan Sohn, Chairman and Chief Executive Officer at

Recruiter.com. 

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If you’d said the word ‘hybrid’ a few years ago, it most likely would have been in connection with a car. Say the word ‘hybrid’ today and it instantly brings to mind the workplace. Following the ‘great working from home experiment’ of 2020/2021, and as the return to the office continues, one big question keeps igniting passionate debates: ‘Where will people work from?’.  

In this episode of Digital Workplace Impact, host Nancy Goebel is joined by DWG’s Director of Knowledge, Shimrit Janes; together they discuss the complex and multidimensional issues that can arise from this question.   

In theory, it might seem like a simple question, with a simple answer. People who are desk-based will work either from an office or from home, often flexing between the two. The ‘hybrid’ at hand is therefore simply a workforce that exists across both locations – or is it? 

Earlier this year, Shimrit produced one of DWG’s latest research reports, entitled Hybrid work reimagined: Advanced practices for connected workplaces. Picking up on this, Nancy and Shimrit discuss some of the ideas the research uncovered and consider what may come next. 

Join them to hear more about structures and equity, challenges and practices, along with some great advice to help you make the most of the hybrid workplace. 

(Show notes, links and transcript for this episode.) 

Guest speaker:  

Shimrit Janes, Director of Knowledge at DWG 

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In just over five years since DWG’s Digital Workplace Impact podcast first launched, the world has grappled with a pandemic, seen fantastic technological advancements and experienced a new era of hybrid working. Through all of this, there has been an acceleration in the humanization of work. 

For this milestone 100th episode, host Nancy Goebel chats with one of our very first podcast guests, employee experience leader, Ephraim Freed. Together, they revisit the theme of that first episode, Bring yourself to work: how and why individuality is set to thrive in the workplace, moving on to explore employee experience today, what’s changed and how individuality can still thrive in an ever-changing world of work. 

Today, flexibility in work is top of mind and hybrid working has created the opportunity for greater diversity, equity and inclusion. Leading-edge thinking from five years ago is now the ‘everyday’ for many, with increasing opportunities to bring your true self to work. And, if we look to tomorrow, what can we learn from the fundamentals and past experiences to help us further develop employee-centric digital workplaces for the future? 

Sit back for a highly entertaining conversation that takes a look at what’s new, what’s through and what could be needed next in the essential digital workplace.  

Guest speakers:  

Ephraim Freed, employee experience leader; Customer Success Manager at Workplace by Facebook 

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In a world where companies are still striving to build the muscle for being fully virtual, what will provide the elements of culture when the emphasis is no longer on being together in a physical space? Why is hybrid good for business and how should meeting experiences evolve to suit the long-term needs of hybrid working? 

In this episode of Digital Workplace Impact, Nancy Goebel is in conversation with Founder and CEO of OfficeTogether, Amy Yin. OfficeTogether provides an operating system for the future office, and Amy

offers a unique perspective and fresh thinking on the digital workplace. 

The two discuss top-line trends surrounding hybrid working and return-to-office programmes – both the positives and the darker side; all at a time when the essential nature of employee choice is really shining through.  

Amy’s advice? Build solutions in public, use social media to propel creativity and armour up with the latest technologies. For more practical thinking and a refreshing take on hybrid working, join us and

listen to this podcast today. 

(Show notes, links and transcript for this episode.) 

Guest speakers:   

Amy Yin, Founder and CEO of OfficeTogether

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2021 brought a period of accelerated friction and unexpected plot twists. Throughout, many organizations grappled with returning to the physical office, new approaches to hybrid work and changing cultural expectations. So far, 2022 is bringing a whole new set of challenges that nobody could have expected at the time of putting together the predictions. 

Since 2014, DWG CEO Paul Miller has been sharing emerging and maturing trends in the evolving digital workplace, helping to inform decision-makers as they navigate the year(s) ahead. This year, for the first time, Paul has teamed up with Deputy CEO and Digital Workplace Impact host, Nancy Goebel, in predicting what’s to come.   

Will 2022 be the year when hybrid leadership comes of age? Is digital working moving into a new phase of growth and creation? Must advanced digital workplaces further connect large workforces to ensure resilience against the unexpected? As iterations of change continue, Paul and Nancy share insights to help digital workplace practitioners in their now everyday role as change agents. 

In this episode of Digital Workplace Impact, Paul Miller chats with Nancy Goebel at the end of last year. Together they take stock of the rollercoaster ride that was 2021, and look ahead with predictions for the digital workplace this year. 

(Show notes and links for this episode.) 

Blog article: Paul and Nancy’s 2022 predictions for the digital workplace

Download the full report: Decade of Courage Manifesto. Season 2: The year of change that matters

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For the first time, the digital workplace has become the essential workplace and community in many organizations. It is now a strategic asset, just like human capital. So how can leaders think about their own attitudes to hybrid working and make choices around how they show up in this arena? 

In this episode, Nancy Goebel is joined by leadership solutionist and author, Debra King, along with Dr Jesse Tyson, retired President and CEO of the NBMBAA. Debra’s recent book, Dare to climb: Your journey can move mountains, is an autobiographically inspired workbook that challenges readers to develop a game plan for their lives, and this provides a backdrop for a warm and open discussion.   

As trailblazers and go-givers, the two leaders’ careers intertwined at ExxonMobil, where they both rose to senior executive posts. Together they share enlightening insights as role models and digital advocates in the evolving hybrid workplace and in communities beyond. 

Recorded during Black History month in the US, they also explain their commitment to outreach and mentoring; leveraging their depth of personal experience to give back and pull others along. 

Join us to hear more on their thoughtful ideas and experiences on tackling many of today’s challenges – ideas which can help us to move mountains in our own workplaces and communities. 

Guest speakers:  

Debra King, Leadership Solutionist 

Dr Jesse Tyson, Retired President and CEO of the NBMBAA

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To mark the fast-approaching first anniversary of her time as host, Nancy spotlights the 10 most popular podcast conversations from Digital Workplace Impact in 2021. 

These conversations bring us the inspiring, the exotic, the practical, the visionary, the challenging and the exciting, including guests from Fidelity Investments, HSBC, energy company Uniper and The World Bank. And, as well as the many well-known international brands, there have also been some great conversations with members of the DWG team, who shared insights from DWG research on AI, robots and automation and organizational readiness, enlightened us with future digital workplace visions, and introduced the exciting new book, Nature of Work. 

A huge thank you to all our guests – and we look forward to many more inspiring conversations throughout 2022! 

Links to episodes: 

Diving into DWG’s latest organizational readiness thinking 

The phantasmagorical future of work – dreamt up by DWG’s Ed Taylor 

Nature of Work interview – The new story of work for a living age 

Connecting the HSBC frontline in the days of COVID 

The World Bank’s guide to mind-blowing onboarding and inboarding 

The luckiest CIO in the world! 

Paul Miller’s digital workplace predictions for 2021 

The power of ‘data pictures’ in the post pandemic world of work 

What it takes to be a game changer in the digital workplace

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In this episode of Digital Workplace Impact, Nancy is joined by Ash Arora, Director of User Experience at Charles Schwab, and DWG’s Research Director, Elizabeth Marsh, who come together to discuss the winners

of the Digital Workplace of the Year Awards 2021. 

Elizabeth, who leads on the awards programme, and Ash, one of the judges, share the key themes that stood out for them, namely hybrid working, employee experience and wellbeing – plus, of course, they expand

upon the impressive winning entries.  

2021 marked the fifth year of the awards programme, and so as well as looking forward and offering advice to entrants of the 2022 awards, Elizabeth and Ash also look back over the past four years, reflecting

on the insights and reoccurring themes that have arisen. 

This episode gives you an exciting glimpse of what can be achieved and will inspire you to share your story, wherever you may be on your digital workplace journey.  

Show notes and links for this episode: 

Enter the Digital Workplace of the Year Awards 2022 

Winner of Digital Workplace of the Year 2021 – Adobe 

Winner of Modern Intranet of the Year 2021 – DBS Bank 

Winner of Digital Workplace Leader of the Year 2021: Linda Lee, DBS Bank 

All Awards articles

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At a time when leaders are dealing with more challenges in the workplace than ever before, it can be particularly difficult to know how best to make an impact. 

James Rousseau is a keen ‘go-giver’, he empowers people to pursue their potential, helps leaders achieve sustainable business growth and has written the book, Success on Your Own Terms: 6 Promises to Fire Up Your Passion, Ignite Your Career, and Create an Amazing Life.  

Follow the conversation as James joins Nancy and shares his perspective on what it takes to be a purpose-driven leader, and explains his S.C.O.R.E acronym and how it helps leaders of the hybrid workplace, as well as leaders within the hybrid workplace. 

Show notes for this episode: 

Success on Your Own Terms: 6 Promises to Fire Up Your Passion, Ignite Your Career, and Create an Amazing Life, by James Rousseau 

Decade of Courage: Season 2 – The year of change that matters 

Leading Without Authority: Why You Don’t Need To Be In Charge to Inspire Others and Make Change Happen, by Keith Ferrazzi 

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As we shift from pandemic to endemic, organizations are using hybrid working to accelerate inclusion; pulling on a wider set of employee views to innovate, collaborate and move to the next level. 

In this episode of Digital Workplace Impact, Nancy Goebel talks with Kimberly Williams, Vice President, Diversity, Equity & Inclusion, and Kristin Tetreault, Vice President of Enterprise and Leader Communication at Stanley Black & Decker. Together, they shine a spotlight on how this global business strives to build and nurture a culture where inclusiveness is a reflex in pursuit of its purpose, not just an initiative. 

For Stanley Black & Decker, as change continues, hybrid working offers its global workforce the chance to collaborate more meaningfully, creating their best ideas and doing their best work. In this exciting exploration of the human-centred digital workplace, communication, balance and authenticity are all shown to be essential ingredients in creating a culture where diversity and inclusion can thrive. Senior executives themselves play a pivotal part and the discussion looks at how they approach humanizing the workplace through visible and accessible leadership.   

With warmth and candour, Kimberly and Kristin share some of the challenges and business opportunities they are experiencing. This fascinating discussion includes practical advice for leading in and via the digital workplace in an evolving and dynamic culture – tips which you could apply to your workplace today.  

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The digital workplace is now a strategic asset of almost every large organization and, unsurprisingly, hybrid working is still a key theme and one with which many continue to grapple.  

In this episode, Nancy Goebel is joined by Veit Siegenheim, Global Modern Workplace Lead at Accenture and Avanade, who shares with us his best advice to help guide our hybrid working strategies.  

Through working with clients from around the world, Veit and his team have a wealth of insights into the current challenges, namely: employee experience and workplace technology; the opportunities these can present to digital workplace leaders; and the traps we can all fall into. 

Join Nancy and Veit as they discuss all three elements in more detail, as well as: the importance of adopting a flexible, holistic approach; how Microsoft Viva can help organizations to empower hybrid working; and why so many of us are falling into the ‘destination trap’. 

Show notes, links and resources for this episode:  

The Ponemon Institute 

Avanade’s hybrid work guide: Accelerate your hybrid work transformation

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“Hybrid working is a way of making our employees and customers happier, and allows us to make our organization a healthy and productive one.” 

• Isabel de Clercq, author of Hybrid Working: A Manifesto 

One of the hottest topics in our industry circle right now is the notion of hybrid working. Isabel de Clercq is a lover of hybrid work because it brings together her favourite topics: lifelong learning through asynchronous knowledge sharing; productivity through focus and technology; digital language; and enhanced self-consciousness. 

In this episode, Isabel, founder of Connect | Share | Lead, trend catcher, fire starter, sparkle architect and respected author, joins Nancy Goebel to share more about her third book, Hybrid Working: A Manifesto. The book is a reflection on how knowledge workers can bring their effectiveness, creativity and wellbeing at work to the next level, lighting the way through seven suggestions.  

In this fascinating discussion with Nancy, Isabel shares the inspirations for her work to date and her dreams for the future. She outlines five of the seven key ideas from the book, highlighting those that are most pertinent to digital workplace practitioners. 

As the discussion develops, they talk about the importance of using our time wisely through ‘high value activities’ and ‘slow thinking’, and explore why and when colleagues should come together in person. 

Show notes, links and resources for this episode:  

Hybrid Work: A Manifesto, by Isabel de Clercq 

Social Technologies in Business, by Isabel de Clercq  

Dear Ijeawele, or A Feminist Manifesto in Fifteen Suggestions, by Chimamanda Ngozi Adichie 

Utopia, by Thomas More

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In this episode of Digital Workplace Impact, Nancy Goebel is joined by Paul Miller, CEO and Founder of DWG, thought leader and co-author of the ground-breaking book Nature of Work. We hear from Paul about the recently released second installment of his Decade of Courage Manifesto.

The first Decade of Courage Manifesto, published in 2020, was a brave and bold actions-based document, which acknowledged the major issues that were concerning us pre-pandemic, including climate crisis, injustice, income inequality, and particularly the effects of these on workplaces.

Now, in more reflective mode, the second installment of the Manifesto, subtitled The year of change that matters, explores what’s happening in 2021, post-pandemic, including the huge and unexpectedly rapid shifts occurring in work right now.

There are deep insights into the changes in people’s feelings towards work, the relative efficiencies of in-office and remote working, and how hybrid working can transform lives. The new Manifesto edition poses the questions organizations should be asking related to our human experience of the crisis and the evolving state of work – and offers some solutions to consider.

As well as these reflections, the episode contains many practical recommendations that will enable digital workplace teams to prepare their organizations for change – both today and in the future.

Show notes, links and resources for this episode: 

Download Decade of Courage Manifesto – The Year of Change that Matters

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The global pandemic initiated a great swing in the workplace pendulum from traditional office-based, 9–5 work structures to largely remote and hybrid working environments that have changed the workplace forever.   

As we emerge now into a world shaped by the pandemic, with return-to-office strategies front of mind, the pendulum is starting to swing back towards traditional, physical workplaces. Finding the right balance of how to support both remote and in-office work spaces and cultures will enable organizations to rest somewhere in the middle of the pendulum and provide more options and flexibility for when, where and how we will work. 

In this episode of Digital Workplace Impact, Nancy Goebel is joined by executives from Herman Miller, DoorDash and Braze, all living examples of how such workplace pendulum swings have impacted their own organizations, with lessons learned along the way that they are now drawing on as they prepare for future change. 

Discussing key challenges and top priorities for hybrid working, this fascinating conversation explores ideas around agile thinking, the need to tolerate ambiguity and how to turn ‘TBD’s’ into tangible action, helping digital workplace practitioners to pave the way for a balanced and thriving employee experience, no matter which way the pendulum swings next.   

Guest speakers: Ryan Anderson, VP Global Research and Insights, Herman Miller; Eric Kerr, Program Manager of Workplace Planning, DoorDash; and Susie Youd, Senior Manager of Workplace Experience, Braze. 

Show notes, links and resources for this episode: 

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After the upheaval of the last 18 months, wouldn’t it be wonderful to be able to look forward to a phantasmagorical [fantastic, dream-like] innovative future of work? Well, it turns out that what might have seemed just whimsical and imaginary, part of a very distant future, might not be as far away as we thought!

DWG’s Executive Director, Edward Taylor, sits down with Nancy Goebel to share the ideas around the future of work he’s been dreaming up. The conversation explores how organizations are crafting ‘work from anywhere’ policies, countries successfully implementing 4-day work weeks, and the concept of the ‘digital nomad’ is becoming more mainstream.

But before you get too carried away with booking that villa for the entire summer next year, listen to this episode of Digital Workplace Impact as Ed also shares some practical advice for digital workplace practitioners preparing for this exciting and out-of-this-world future of work.

Guest speaker: Edward Taylor, Executive Director, Digital Workplace Group

Show notes, links and resources for this episode:

Workgrid resource: Evolution of the digital workplace: Are digital experience layers the next frontier? 

Learn more about the DWG Institute 

Hear Ed Taylor speak at Unite21 on 21-22 September 

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The career progression of a digital workplace professional rarely follows a linear path.  

Trusting yourself, taking risks and being a curious learner are just some of the tips that Neeru Arora, SVP, CIO for Volkswagen Financial Services North America, shares, going on to explain how these have guided her career progression through her ‘head, heart and hands’ model. 

This episode of Digital Workplace Impact explores Neeru’s career progression from intranet manager to CIO as well as delving into her experience of leading through the pandemic and focus for the digital workplace of the future. 

As we emerge from the pandemic and what have been a transformational few years, this powerful conversation provides a window into the digital landscape for Volkswagen Financial Services North America over the next three years, looking into the complexities of hybrid working and what it means to have a ‘maniacal’ focus on the connected customer and colleague experience. 

Guest speaker: Neeru Arora, SVP, CIO for Volkswagen Financial Services North America

Show Notes:

Modernize your existing intranet with Workgrid: 

• Read the guide: https://go2.workgrid.com/rs/764-HCQ-849/images/Enhance-Your-Intranet-Datasheet.pdf  
• Watch the demo: http://go2.workgrid.com/enhance-your-intranet-lp  

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The saying ‘Change is the only constant’ took on a new resonance during the global pandemic as disruptive change happened with velocity, transforming organizations and their working structures overnight.

COVID-19 has frequently been described as the greatest accelerator for digital transformation, forging alternative ways of working and giving new meaning to how, when and where ‘work’ is done – whether or not organizations and their people were ready for such levels of change. ‘Organizational readiness’ not only explains and provides a framework for how quickly we are able to respond to disruptive change, but also how we move forward to reorganize and regenerate in order to ultimately build back stronger. 

In this episode of Digital Workplace Impact, Nancy Goebel is joined by Shimrit Janes, Director of Knowledge for DWG, who shares insights into how organizational readiness frameworks have evolved over time, as she takes a fresh look at DWG research on this topic from 2016. She considers what has changed in this space during the global pandemic as well as what we have learned over the course of the year.

Diving into three key areas of ‘readiness’ for digital working – organizational systems, team cultivation and individual capability – this enlightening conversation shares new thinking and practical recommendations for digital workplace teams to enable their organizations to be ready for change today and in the future.

Guest speaker: Shimrit Janes, Director of Knowledge, Digital Workplace Group

Show notes, links and resources for this episode: 

Free report excerpt: Organizational readiness: What digital workplace teams need to know

Workgrid resource: Evolution of the digital workplace: Are digital experience layers the next frontier?

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We’ve all been asked at some point what our dream job is, and it comes as no surprise that ‘digital workplace leader’ doesn’t typically hit the number one spot. With no set background or neatly crafted career route, digital workplace leaders tend to forge their own paths into this essential role within organizations today.

In this episode of Digital Workplace Impact, Graham Kennedy, Head of Digital Workplace at Fidelity Investments, shares insights into his own career path from starting out as a customer service associate to becoming a digital workplace leader. Graham is recognized as a ‘game changer’ in the industry and, in his first year as Head of Digital Workplace, he was named in two category wins in DWG’s 2020 Awards: Digital Workplace Leader of the Year (Game Changer), Digital Workplace of the Year (Fidelity Investments for Strategic Vision).

Graham dives into what it takes to be a game-changing digital workplace leader, explores how to structure a successful team by fostering a culture of continual learning, and talks about his current focus for the digital workplace around re-entry back into the office to empower dynamic work inside the organization.

The lines around the digital workplace are being redrawn and, with that, the role of digital workplace teams has shifted from plugging in new collaboration technology to a more empathic and holistic approach to the whole employee experience and creating a more connected story.

This episode will leave you with practical guidance for navigating challenges within the digital workplace, tips on how to apply the best of what we’ve learned through the pandemic, and unique ways to prioritize the highest value work to deliver integrated, connected and engaging employee experiences through your digital workplace. 

Guest speaker: Graham Kennedy, Head of Digital Workplace, Fidelity Investments

Show notes, links and resources for this episode: 

Workgrid’s onboarding resources: https://www.workgrid.com/streamline-onboarding

Workgrid "enhance your intranet": http://go2.workgrid.com/enhance-your-intranet-lp 

Digital Workplace of the Year Awards: https://digitalworkplacegroup.com/digitalworkplaceawards/

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Over the last 18 months, the digital workplace has become the essential workplace. Initially, there was urgency to accelerate technical implementations and roll-outs to support homeworking, but now digital workplace teams can focus on recalibrating strategy, uncovering gaps in governance and supporting colleagues to optimally use the tools at their disposal.

In this episode, Nancy Goebel talks with Elizabeth Marsh, DWG’s Director of Research, and Pete Fields, Digital Employee Experience influencer and advocate, to discuss what’s trending in the post-pandemic workplace.

The mega-trends include digital workplace anthropology, which covers digital fatigue, technostress and how the increasing pace of technological change is impacting people; putting AI into perspective, including the challenge around ethics; and no code & low code solutions, which enable teams to develop what they need themselves.

The trio also share ‘living examples’ of good practice from DWG’s Digital Workplace of the Year Awards winners.

This enlightening conversation will help you to think about post-pandemic resilience and kick start your digital workplace research reading list!

Show notes

DWG’s 2021 Research Programme

AI and automation today and tomorrow

The World Bank’s guide to mind-blowing onboarding and inboarding

Digital Workplace of the Year Awards

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Onboarding is an essential part of the employee experience and, when implemented well, it can be an accelerator for business value and impact on the individual. World Bank Group is one of the largest sources of funding and knowledge for developing countries and, with more than 1,000 new hires a year to the organization, it has a relentless focus on the new hire experience through onboarding and inboarding.  

Nancy Goebel sits down with Ghislaine Baghdadi from The World Bank to learn about its nine-step onboarding programme and hear how the activities, events and elements of the programme are critical to giving new hires a sense of commitment to their organization within the first six months of joining the organization, as well as enhancing their engagement at work.  

Ghislaine introduces the concept of ‘inboarding’, an extension of the onboarding programme that is implemented at the unit-level for employees, and explains its impact on employee retention. 

Listen to hear practical guidance on how you can provide a mind-blowing onboarding and inboarding experience to your employees and about the role digital platforms play in facilitating the success of such programmes. 

Guest speaker: Ghislaine Baghdadi, HR Analyst, World Bank Group 

Show notes, links and resources for this episode:  

Workgrid’s onboarding resources: https://www.workgrid.com/streamline-onboarding 

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Following the publication of DWG’s groundbreaking book, Nature of Work: The new story of work for a living age, we are excited to announce the launch of the Nature of Work podcast, designed to bring the elements of the book to life through inspirational stories from COOK, Herman Miller, the IMF and many more of their journeys from organization to organism and what work as a living system really looks like.  

In this episode of Digital Workplace Impact, Nancy Goebel chats to the book’s authors, Paul Miller, CEO, DWG and Shimrit Janes, Director of Knowledge, about the exciting line-up of guests and topics (plus snippets of birdsong from Paul's garden) planned for the monthly episodes of the Nature of Work podcast. 

Digital Workplace Impact will continue to release bi-weekly episodes alongside the Nature of Work podcast, exploring the trends, ideas and innovative practices of the digital workplace through conversations with industry leaders and practitioners and bringing the worlds of work and nature closer together. 

Guest speaker: Paul Miller, CEO, Digital Workplace Group, and Shimrit Janes, Director of Knowledge, Digital Workplace Group. 

Show notes, links, and resources for this episode:  

Workgrid resource: https://www.workgrid.com/workflows

Book: Nature of Work: A new story of work for a living age 

Festival: Nature of Work Festival 

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Do you know what it takes to build a truly thriving company culture? And what roles do leaders play in building this culture?

Just as COVID forced us to look at our own humanity, we are now viewing our physical and digital workplaces differently – and it is important that we look through this multifaceted lens in order to understand what roles leaders can play in enhancing the employee experience and enabling organizations to thrive in this new environment.

Company culture expert and author of Thriving at Work, Gina DeLapa, chats with Nancy Goebel about the impacts of COVID on leaders and company culture, and provides some practical guidance on navigating our new world of work.

With examples from Ford motor group and Microsoft, the conversation dives deep into some of the cultural hurdles of this transition into the post-pandemic world, outlining tools we need and lessons learned for creating a positive company culture as organizations return to work and adjust to becoming hybrid organizations and teams, as well as in the work lives of individuals.

Hear more about the importance of checkpoints, empathy and being purposeful in our planning, as we build and nurture thriving cultures that will not only engage people but inspire them and enable them to come together to collaborate in new and more productive hybrid workplaces.

Guest speaker: Gina DeLapa, author of Thriving at Work

Show notes, links, and resources for this episode:

Thriving at Work: Make Your Mark. Lead With Confidence. Stomp Out Drama. Gina DeLapa

https://www.amazon.co.uk/Thriving-Work-Mark-Confidence-Drama-ebook/dp/B07D85S9XS

Workgrid resource: Evolution of the digital workplace: Are digital experience layers the next frontier?

https://www.workgrid.com/blog/2020/09/23/a-digital-experience-layer-the-solution-for-a-modern-digital-workplace?utm_campaign=2021-DWG-Pod&utm_medium=referral&utm_source=podcast&utm_content=dwg&utm_term=exp-layers 

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When you think of artificial intelligence (AI), do you immediately think about robotics, automation and impending job loss? This concept of AI and automation has been around for a long time and, even though the conversation is revisited time and time again, it’s never been as relevant as it is today – but it’s not all doom and gloom.  

For this episode of Digital Workplace Impact, Paul Miller and Nancy Goebel are joined by Steve Bynghall, from DWG, and Jeff Wald, Co-founder of WorkMarket and author of bestseller The End of Jobs: The rise of on-demand workers and agile corporations, to discuss the impacts of AI today and tomorrow on the workforce and the digital workplace.  

Guest speakers: Steve Bynghall, DWG research author, and Jeff Wald, Co-founder of WorkMarket and author of bestseller The End of Jobs: The rise of on-demand workers and agile corporations. 

Show notes, links, and resources for this episode:  

AI and automation today and tomorrow: What digital workplace teams need to know

The End of Jobs: The rise of on-demand workers and agile corporations, by Jeff Wald

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We are in a world where we are working in complex, ambiguous environments – and the last year in particular has seen an explosion of this. Workplace exhaustion, digital fatigue, mental stress, lack of wellbeing are a few key trends emerging as a result.  

When we observe nature, we find that it also experiences its own stresses and threats, as well as health. But nature reacts differently to fatigue, exhaustion and stress – and in looking to it for lessons, we can begin to understand a different way to approach these threats within the workplace. 

In this episode of Digital Workplace Impact, Nancy Goebel hosts co-authors Paul Miller and Shimrit Janes to introduce their latest book, Nature of Work – The new story of work for a living age, in conversation with Sue Pitkin-Frost. Together, they explore how living systems and ecosystems operate and explain how this new story of work can provide a lens through which to view the world of work and understand it in a multifaceted way. 

Guest speakers: Paul Miller, CEO, Digital Workplace Group; Shimrit Janes, Director of Knowledge, Digital Workplace Group; Sue Pitkin-Frost, Collaboration Expert. 

Show notes, links, and resources for this episode:  

Find out more about the Nature of Work here https://natureofwork.com/

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2020 was a year like no other. It was an unpredictable year filled with tremendous change and acceleration of digital transformation within organizations, with new ways of working, culture shifts and innovations emerging and strengthening as a result. As the world begins to prepare for our return to work in physical offices in 2021, Paul takes stock of the patterns and trends seen in 2020 and predicts how these trends will impact the digital workplace in 2021.  

Guest speaker: Paul Miller, CEO, Digital Workplace Group 

Show notes, links and resources for this episode: 

https://digitalworkplacegroup.com/2020/11/18/paul-millers-digital-workplace-predictions-for-2021/

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While it is standard practice to have continuity plans in place, COVID-19 rendered many of those plans unworkable in the wake of the global lockdown. In this episode, we hear how HSBC was able to react to the implications of COVID on its global workforce and customer base.

Guest speaker: Kate Mayfield, HSBC

Show notes, links and resources for this episode:

Learn more about our sponsor, Workgrid Software: https://www.workgrid.com/meet-workgrid?utm_source=DWG&utm_medium=podcast&utm_campaign=2021-AD-DWG-Podcast&utm_content=workgrid-video

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In 2019, Uniper was the first organization in the world to move its energy related applications into the cloud. The digital workplace element of the project enabled the vast majority of the Uniper team to seamlessly work from home when lockdown began in early 2020. The project has been a huge success, with 80% of the team’s KPIs at all-time highs.  

Guest speaker: Damian Bunyan, CIO, Uniper  

Show notes, links and resources for this episode: 

Learn more about our sponsor, Workgrid Software: https://www.workgrid.com/meet-workgrid?utm_source=DWG&utm_medium=podcast&utm_campaign=2021-AD-DWG-Podcast&utm_content=workgrid-video 

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Deciphering what information to trust on the internet nowadays is no easy task. And the ways in which we communicate via technology have altered our ability to connect socially.

Our guest in this episode is returning technology to its former, better use by embracing Collective Social Intelligence.

Guest speaker: Professor Jeff Jones, CEO, Collective Social Intelligence

Show notes, links and resources for this episode:

“Collective Social Intelligence”, by Jeffrey I Jones: https://www.amazon.com/Collective-Social-Intelligence-Jeffrey-Jones/dp/1786297949

Paul Miller’s seven favourite business books: https://digitalworkplacegroup.com/2020/12/10/paul-millers-seven-favourite-business-books/

What Microsoft is thinking about now – and in the future – and what it tells us: https://digitalworkplacegroup.com/2019/04/24/what-microsoft-is-thinking-about-now-and-in-the-future-and-what-it-tells-us/

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As 2020 draws to a close, Paul looks back and reflects on some of the Digital Workplace Impact episodes launched this year.

2020 has seen the digital workplace emerge as the essential workplace, and our podcasts have captured the impact of COVID on how and where we work. We’ve also tackled other important topics, including ethical robots, climate change and digital well-being, and how to build a brighter future.

Show notes, links and resources for this episode:

All of our episodes can be found here: https://digitalworkplacegroup.com/dwg_podcast/ 

Missed DWG24 Live? Catch up via the DWG24 2020 Video Library: https://digitalworkplacegroup.com/dwg24-2020-videos/

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In this episode, we revisit hour six of DWG24 and an interview with the author, Charles Eisenstein.

Charles talks ecology with DWG’s Paul Miller and Shimrit Janes, and together they imagine a more natural setting for corporates and humans alike, encourage us to affect change from within, and question whether we really want to go back to where we were.

Show notes, links and resources for this episode: 

“Climate – A new story”, by Charles Eisenstein: https://charleseisenstein.org/books/climate-a-new-story/

“The Coronation”, by Charles Eisenstein: https://charleseisenstein.org/essays/the-coronation/

Interview with Oprah Winfrey: https://charleseisenstein.org/video/oprah-winfrey-full-episode-interview-7-2017/

Missed DWG24 Live? Catch up via the DWG24 2020 Video Library: https://digitalworkplacegroup.com/dwg24-2020-videos/

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Digital wellbeing has become a hot topic for 2020. With so many of us now working from home, juggling time and technology, and always being “on”, escaping from work can be very difficult.

Follow the conversation as our guests discuss the highs and the lows of remote working, share insights from their respective research projects, and offer practical advice on how we can all start to build a more balanced working day.

Guest speakers: Dr Christine Grant, Deputy Head of School & Associate Professor, Occupational Psychology at Coventry University, and Elizabeth Marsh, Director of Research, DWG

Show notes, links and resources for this episode: 

‘Digital workplace overload: How to reduce employee technostress’, DWG research report: https://digitalworkplacegroup.com/resources/download-reports/digital-workplace-overload-how-to-reduce-employee-technostress

‘Agile working and well-being in the digital age’, co-edited by Christine Grant and Emma Russell: https://www.palgrave.com/gb/book/9783030602826

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In this episode of Digital Workplace Impact, we hear from 2020’s winners of the Digital Workplace of the Year and Digital Workplace Leader of the Year as they were announced on DWG24 Live.  

Guest speakers: Linda Lee, Executive Director & Regional Head, Future of Work at DBS Bank, and Priya Thummalapalli, Vice President, HR Digital Strategy at Prudential Financial 

Show notes, links and resources for this episode:   

Winner of Digital Workplace Leader of the Year 2020: Priya Thummalapalli

Winner of Digital Workplace of the Year 2020 – DBS Bank

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This year has seen a level of emotion in work like no other, and it has opened our eyes to the importance of emotional connection within the workplace.

Paul’s guest, Dr Lauren L Vargas, developed the framework “Take ‘CARE’ to be ‘CALM’”. Together, they delve into this framework and explain how it applies to work, discuss the emotional impact of the virus on work, and share how we can move forwards to bring our best selves to work. 

Guest speakers: Dr Lauren L Vargas, independent researcher and consultant

Show notes, links and resources for this episode:  

Take ‘CARE’ to be ‘CALM’: Emotional intelligence is key to achieving digital maturity: https://medium.com/@vargasl/take-care-to-be-calm-emotional-intelligence-is-key-to-achieving-digital-maturity-c693a03b506 

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LEGO wants the values that the brand is built upon to be channeled through workplace experiences to its employees, and uses its globally recognized creativity and playfulness to achieve that. 

Jesper Ambrosius, Head of LEGO Workplace Experience, offers us an exciting glimpse into what it’s like to work at LEGO and how they’ve got to where they are, from the “brave zone” and learning through play, to anthropology and data analytics.

Guest speakers: Jesper Ambrosius, Head of LEGO Workplace Experience, LEGO

Show notes, links and resources for this episode:

Hear more from Jesper and see a live tour of LEGO’s digital workplace on DWG24 – 24 hours of the world’s best digital workplaces: https://dwg24.com  

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