The AI in Business Podcast

Today’s guest is Salamatu Mahamadu, Global Procurement and Sourcing Leader for Wells Completion & Interventions at Baker Hughes. Salamatu joins the podcast to discuss the evolving supply chain landscape in the oil and gas industry. With a focus on green energy transitions, Salamatu highlights the critical role of supply chains in meeting ambitious carbon reduction targets and addressing challenges like supplier innovation, regulatory compliance, and cybersecurity. The conversation also explores how AI-driven systems can transform supply chains by improving demand forecasting, optimizing inventory, and automating data collection processes. Salamatu emphasizes the need for supply chains to prioritize customer and market needs while aligning with global sustainability goals. This episode is sponsored by Arkestro. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Dan Elton, Staff Scientist at the National Human Genome Research Institute (NHGRI) at the National Institutes of Health (NIH). Dan returns to explore the transformative role of AI in healthcare. In his new role, Dan shares how his work at NIH focuses on integrating diverse datasets—including genetics, electronic health records (EHR), and imaging—to advance disease risk prediction and personalized medicine. He sheds light on NIH’s efforts to create integrated data platforms, leveraging initiatives like the All of Us Program to enhance research accessibility and innovation. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today’s guest is Pranav Joshi. Pranav joins us on today’s episode to explore the transformative intersection of technology, AI, and infrastructure in the life sciences industry. With insights drawn from years of experience, Pranav provides a unique perspective on how advancements in cloud technologies, endpoint storage, and AI are revolutionizing the pharmaceutical and healthcare sectors. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today’s guest is Steven Eliuk, VP & CTO for AI, Governance and Data, Product Software Development at IBM. Steven joins Emerj CEO and Head of Research Daniel Faggella on today’s episode to explore the critical barriers organizations face in operationalizing AI. Steven shares insights on due diligence, executive AI fluency, and the importance of aligning technical decisions with business strategy. The discussion dives into the complexities of enterprise-scale AI, including how to validate AI models, manage compute costs, and optimize infrastructure for long-term ROI. Steven highlights the need for rigorous processes, technical expertise, and tailored solutions that account for domain-specific demands. From actionable best practices to pitfalls to avoid, this episode offers valuable guidance for leaders navigating AI-driven transformation. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today’s guest is Virginia Dignum, Director of the AI Policy Lab, Professor of Computer Science at Umeå University, and an Associated Professor at Delft University of Technology. In this special episode of the “AI Futures” series on the AI in Business podcast, we offer an exclusive sample from the Trajectory podcast, hosted by Emerj CEO and Head of Research Daniel Faggella. Together, Virginia and Daniel hypothesize what human governance over artificial general intelligence (AGI) might look like, and the many challenges NGOs and international bodies face today in creating the foundations for these governing structures. Virginia challenges the prevalent AGI narrative, advocating instead for a focus on what she terms “Human General Intelligence” (HGI), emphasizing collaboration and human-machine augmentation over existential AI risks. The discussion explores why governing AI requires a socio-technical approach, ensuring accountability rests with humans rather than machines. Virginia also highlights the importance of global governance to address both the risks and equitable benefits of AI, touching on her hands-on experience with international policy groups. If you’re interested in getting more perspectives on AI’s longer term impact on business and society, be sure to tune into the Trajectory podcast. You can find the YouTube and podcast links here: emerj.com/tj2

Today’s guest is Sambit Dutta, Vice President of Digital Strategy for Nestlé’s US operations. Sambit joins us on the program to discuss how digital transformation is reshaping the procurement and supply chain functions, especially within the food and beverage industry. From navigating challenges in supply chain resilience to building AI-driven efficiencies, Sambit provides insights into the dynamic factors shaping the future of these critical functions. This episode is part of a special series on AI in procurement workflows sponsored by Arkestro. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Meghna Mittal, Director of AI and Innovation at Anthem. Meghna joins us on today’s program to tackle the complexities of digital transformation in healthcare. From privacy regulations to cultural resistance, she sheds light on the challenges unique to this highly regulated industry. With a deep dive into how AI and automation are shaping administrative efficiency, Meghna explains how non-patient-facing technology can create a more effective and streamlined patient experience. This episode is sponsored by Hyperscience. Sign up for the automation webinar with Hyperscience CTO Brian Weiss at https://bit.ly/webinar-embracing-hyperautomation. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Shrimanth Adla, Senior Director of Credit Risk at Comcast. Shrimanth’s views expressed on today’s show are his own and do not speak for Comcast as an organization. He joins us in a special Riskified-sponsored episode to talk about the challenges in credit risk across retail and telecom spaces. Throughout the episode, Shrimanth shares his insights into the evolving risks and strategies needed to address them effectively. He breaks down the nuanced differences between credit and fraud risk, explaining how intent shapes both challenges and responses. From assessing customer creditworthiness to anticipating fraud tactics, Shrimanth illustrates how businesses can strike a balance between prevention and maintaining strong customer relationships. This episode is sponsored by Riskified. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Scott Gutterman, Senior Vice President of Digital and Broadcast Technologies at the PGA Tour. Scott joins us on today’s show to discuss the challenges in live sports announcing that make golf a unique customer experience. As the discussion progresses, Scott outlines how the technologies PGA is driving in partnership with AWS and NLP Logix stand to revolutionize how fans of every sport will absorb information across entire leagues and simultaneous tournaments. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today’s guest is Nick Bostrom, a prominent philosopher and the Director of the Future of Humanity Institute (FHI) at Oxford University. He also leads the Governance of AI Program (GovAI) within the FHI. Renowned globally, his expertise spans existential risk, the anthropic principle, ethics surrounding human enhancement, whole brain emulation, superintelligence risks, and the reversal test. In this special episode of the “AI Futures” series on the AI in Business podcast, we offer an exclusive sample from the Trajectory podcast, hosted by Emerj CEO and Head of Research Daniel Faggella. This excerpt features a fascinating conversation with Nick centering on the concept of a “worthy successor”—post-human intelligences that could expand beyond human capabilities while preserving essential human values. Drawing from his latest book, Deep Utopia, Bostrom explores the potential for AI to “go right,” offering a rare glimpse of optimism for the future of artificial intelligence and its alignment with moral progress. If you’re interested in getting more perspectives on AI’s longer term impact on business and society, be sure to tune into the Trajectory podcast. You can find the YouTube and podcast links here: emerj.com/tj2

Today’s guest is Chloë Domergue, Principal in the Human Capital Practice at Deloitte. Chloë joins us on today’s program to explore the evolving impact of AI and agentic systems within the life sciences sector. She shares her unique perspective on how technological advancements, particularly generative and agentic AI, are reshaping not just operations but the fundamental nature of the workforce. Together with Emerj Senior Editor Matthew DeMello, Chloë dives into the pressing challenges life sciences organizations face, such as hiring and upskilling talent for a future where AI-driven agents work alongside humans. This episode is sponsored by Deloitte. Find out more about sponsored content and how to engage with the Emerj audience at emerj.com/ad1.

Today’s guest is Mark McLaughlin, Director of Insurance for the Global Industries Unit at IBM. Mark joins us on today’s podcast to explore how AI is transforming the insurance industry. With over three decades of experience, Mark dives into the biggest hurdles in today’s insurance workflows and highlights why AI solutions are more crucial than ever. Later in the episode, he and Emerj Senior Editor Matthew DeMello unpack the role of AI in addressing evolving consumer demands, such as personalized and proactive risk management, and how insurance companies can better support customers when disasters loom. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today’s guest is Yigal Edery, Special Vice President of Product and Strategy at Sisense. Sisense is an API-first analytics platform that modernizes businesses by seamlessly integrating in-context analytics within applications, leading to action-oriented insights that enhance decision intelligence. Yigal joins us today to explore the challenges and solutions in building efficient analytics for software applications. He highlights the obstacles faced by startups and software developers, particularly in extracting meaningful insights from data and embedding those insights seamlessly into their products. This episode is sponsored by Pieces. To learn more about Emerj Media and how to reach the Emerj audience, visit emerj.com/ad1.

Today’s guest is Ahmed Azam, Head of Infrastructure and Cloud Services at Northwestern Mutual. Ahmed joins Emerj Senior Editor Matthew DeMello to explore the organization’s transformative journey in adopting cloud technology. With roots tracing back to 1857, Northwestern Mutual has continuously evolved, leveraging technological advancements to maintain a competitive edge. Ahmed shares insightful stories about the company’s pioneering history, including its early adoption of mainframe computing and the more recent integration of cloud-based solutions. This episode is sponsored by MinIO. Find out more about sponsored content and how to engage with the Emerj audience at emerj.com/ad1.

Today’s guest is Vickram Srivastava, Head of North American Supply Chain at SUN Pharma. SUN Pharma is a global pharmaceutical corporation based in Mumbai, India. The company produces and distributes pharmaceutical formulations and active pharmaceutical ingredients (APIs) to over 100 countries worldwide. Vickram joins us on today’s program to share his expertise on the critical challenges facing the sector, particularly in the wake of global disruptions and increasing regulatory demands. This episode is sponsored by Arkestro. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Venkatesh Palani, Senior Director and Head of Engineering for Risk and Trust at eBay. Venkatesh joins us on today’s show to discuss the evolving challenges and solutions within the fraud and risk space in eCommerce. As AI and digital tools have democratized, fraudsters have leveraged these technologies, making prevention and mitigation efforts more complex. Venkatesh offers insight into how retail leaders can tackle these issues, from identity verification complications arising from deepfake technologies to the rising sophistication of phishing attacks. This episode is sponsored by Riskified. To learn more about Emerj Media and how to reach the Emerj audience, visit emerj.com/ad1.

Today’s guest is Kimberly Powell, Vice President of Healthcare and Life Sciences at NVIDIA. Kimberly joins us to discuss how AI is reshaping the healthcare landscape. As generative AI adoption accelerates, Kimberly shares her insights on the major challenges the healthcare industry faces, particularly in terms of technology infrastructure. Together, we explore the critical need for hybrid strategies that blend on-premise and cloud computing, enabling real-time data processing for medical imaging, clinical operations, and more. Kimberly emphasizes the importance of developing infrastructure capable of supporting these advanced AI applications to improve patient care and operational efficiency. To discover more AI use cases, best practice guides, white papers, frameworks, and more, join Emerj Plus at emerj.com/p1.

Today’s guest is Dean Carignan, Partner Program Manager in the Office of the Chief Scientist at Microsoft. Dean shares insights from his upcoming book with Microsoft, The Insider’s Guide to Innovation at Microsoft, highlighting the company’s Responsible AI (RAI) journey and principles that guide its deployments. Throughout the episode, Dean discusses the importance of RAI principles—Fairness, Reliability & Safety, Privacy & Security, Inclusiveness, Transparency, and Accountability—and the rationale behind adopting these pillars alongside a sort of enterprise AI Constitution. This episode is sponsored by OneTrust. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Eric Wilson, Director of Internal Audit and Chief Audit Executive of Gulfport Energy. Gulfport Energy is a natural gas-focused exploration and production company operating independently. It specializes in exploring, acquiring, and producing natural gas, crude oil, and natural gas liquids (NGL) within the United States, with key activities centered in the Appalachia and Anadarko basins. With his extensive experience in the energy and retail sectors, Eric shares his insights on the critical challenges auditors face today, especially as they navigate the complexities of emerging AI capabilities. We explore how the oil and gas industry, among others, is integrating AI and advanced technologies. This episode is sponsored by MindBridge. Find out more about sponsored content and how to engage with the Emerj audience at emerj.com/ad1.

Today’s guest is Jennifer Sieber, Global Head of Procurement for Systems and Insights at Gilead Sciences. Jennifer joins today’s podcast to share her perspectives on overcoming the operational complexities global procurement faces, especially when aiming to optimize data and maintain agility in a competitive 2024 landscape. Jennifer begins highlighting the ongoing transformation at Gilead, emphasizing that efficient procurement begins with data integrity and a unified process architecture. Later, she shares how her team is addressing these through data cleansing, integration into a data lake, and using AI to support data mapping and visualization, which are essential steps toward creating a more proactive, data-driven procurement strategy. This episode is sponsored by Arkestro.  To learn more about Emerj Media and how to reach the Emerj audience, visit emerj.com/ad1.

Today’s guest is Saurin Patel, Digital Transformation & Analytics Lead at Symrise AG. Symrise  AG is a German chemicals company specializing in flavors and fragrances, with sales reaching 4.6 billion euros in 2022. Saurin joins us in the program to give listeners a deep dive into the complex journey of digital transformation within procurement and supply chain functions, particularly in the food and beverage (F&B) sector. The conversation addresses critical challenges that arise from operating in multiple countries and managing a vast network of suppliers and acquisitions. To access Emerj’s frameworks for AI readiness, ROI, and strategy, visit Emerj Plus at emerj.com/p1.

Today’s guest is Mark Surman, President of the Mozilla Foundation. In conversation with Emerj CEO and Head of Research Daniel Faggella from 2023, Mark speaks at length about the shifting paradigms of privacy, security, and data governance in the age of generative AI. Throughout the episode, Mark explains how privacy concerns have evolved from simple data protections in the early days of the internet to complex issues involving data provenance, consumer trust, and ethical AI governance. As businesses increasingly rely on AI-powered services, leaders must address not only compliance but also new expectations around customer respect and transparency. Their conversation highlights the importance of building privacy and governance expertise into leadership teams, encouraging proactive engagement with evolving regulations and emerging technologies. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today’s guest is Patrick Simonnet, Chief Audit Executive for Bank of China’s US operations. Patrick joins us on today’s show to explore the evolving landscape of financial risk management. As technology reshapes the financial sector, Patrick shares practical use cases of generative AI in audit workflows and cybersecurity, touching on how these technologies assist financial institutions in staying ahead of increasingly sophisticated cyberattacks. His conversation with Emerj Senior Editor Matthew DeMello also covers the long-term future of audit, emphasizing the importance of merging data science skills with traditional audit practices. This episode is sponsored by MindBridge. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Joe Gelman, Platform Marketing Manager at Riskified. Riskified is a publicly traded SaaS company that specializes in fraud and chargeback prevention. Joe joins us to talk about the evolving landscape of fraud prevention for retail and eCommerce. As the holiday season approaches, with forecasts projecting $240 billion in U.S. online shopping, merchants face increasing challenges balancing customer-friendly policies with the risk of policy abuse and sophisticated fraud schemes. Joe explains how the pandemic reshaped consumer behavior, normalizing liberal return policies but also creating opportunities for fraud. He highlights how policy abuse—such as repeat returns or fake claims—differs from more organized fraud operations manipulating shipping systems or repackaging defective products. This episode is sponsored by Riskified. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Juan Ferres, Corporate Vice President and Chief Data Scientist at Microsoft. Juan returns to the program to explore how to win buy-in for sustainable AI projects. As a leader in the AI4G Lab and author of the new book AI for Good, Juan shares insights on navigating complex digital transformations, particularly when it comes to initiatives where the return on investment is philosophical rather than immediately measurable. Throughout the episode, Juan and Emerj Senior Editor Matthew DeMello discuss the challenges of managing up and driving forward AI innovations that aim to benefit society as a whole. If you’re interested in unlocking our AI best practice guides, frameworks for AI ROI, and specific resources for AI leaders, visit emerj.com/p1.

Today’s guest is Luke van der Waals, Demand-to-Deliver Value Stream Owner at SLB. SLB is a global technology company driving energy innovation for a balanced planet. They are the largest offshore drilling company by revenue as of 2022 and were ranked 349th largest company globally by the Forbes Global 2000 list that same year. Luke joins us on today’s show to explore the evolving complexities of global supply chains and procurement. He shares insights on the challenges of maintaining resilience amid geopolitical tensions, inflation, and post-pandemic disruptions—especially in the energy sector. Luke also offers a candid look at how global conflicts amplify supply chain risks and emphasizes the importance of balancing local sourcing with global constraints to control costs and ensure seamless operations. This episode is sponsored by Arkestro. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Chloe Rice, Director of Global Customer Experience at Shutterstock. Shutterstock is a New York-based provider of stock photography, stock footage, stock music, and editing tools with a library of nearly 200 million royalty-free stock photos. Chloe joins us to explore the rapidly changing landscape of media and the role AI plays in shaping customer interactions. Throughout the episode, Chloe shares her insights on the emerging trends in customer experience, from the ethical use of AI to building transparent policies that ensure authenticity across all content channels. To access Emerj’s frameworks for AI readiness, ROI, and strategy, visit Emerj Plus at emerj.com/p1.

Today’s guest is Ermir Qeli, Head of Data Science in AI at Swiss Re. Ermir returns to the program to discuss strategies for gaining executive buy-in and scaling AI within the insurance industry. Throughout the discussion, Ermir highlights the role of data infrastructure, particularly for legacy institutions, in ensuring that data is clean, structured, and distributed effectively across the enterprise. He also delves into how change management is crucial for driving AI adoption, emphasizing the need for collaboration from day one, upskilling teams, and building trust in the technology from the beginning. Download our PDF brief “AI in Insurance: Executive Cheat Sheet” at emerj.com/ins1.

Today’s guest is Paulo Ruy, Head of Terminal Procurement for Latin America at A.P. Moeller-Maersk. A.P. Møller–Maersk, a Danish shipping and logistics company with over 100 years of history, is a publicly traded family business. In 2023, the company generated $51.1 billion USD in revenue and was ranked by Forbes as the 174th largest public company globally. Paulo joins host Matthew DeMello to explore the complexities of global shipping and procurement. Their conversation provides critical insights into how geopolitical conflicts, such as the Ukraine war and Red Sea challenges, are impacting global supply chains and contributing to inflation. Throughout the episode, Paulo discusses the need for flexibility in contract negotiations and the ongoing shift in shipping routes. To discover more AI use cases, best practice guides, white papers, frameworks, and more, join Emerj Plus at emerj.com/p1.

Today’s guest is Frédéric Rivain, CTO of Dashlane. Dashlane is a password manager and digital wallet app, available through subscription, designed for macOS, Windows, iOS, and Android platforms. Frédéric joins Emerj Senior Editor Matthew DeMello on the program today to examine trends in how AI is reshaping the cybersecurity landscape, presenting both significant risks and opportunities for enterprises. As AI tools become more sophisticated, they are changing the dynamics of cybersecurity — from automating complex attacks to enhancing defense strategies. This episode is sponsored by Pieces. To learn more about Emerj Media and how to reach the Emerj audience, visit emerj.com/ad1.

Today’s guest is Matthias Steinberg, Chief Financial Officer of MindBridge Analytics. MindBridge is a software company that has developed an AI-powered risk and anomaly detection platform at the cutting edge of accounting and financial service workflows, driving deep business insights in the process. Matthias joins us in today’s program to talk about the trouble that financial professionals face across industries when adopting AI. Later, we touch on the difference between short- and long-term ROI as we see more support for automation across finance teams in every kind of enterprise. This episode is sponsored by MindBridge Analytics. Find out more about sponsored content and how to engage with the Emerj audience at emerj.com/ad1.

Today’s guest is Ylan Kazi, Chief Data and AI Officer at Blue Cross Blue Shield North Dakota. Ylan returns to the program today to surmise the progress in new generative AI tools and LLMs over the past two years. We examine the new challenges they pose in the healthcare industry. With ChatGPT and similar tools gaining traction, what strategic shifts are needed for data management and utilization? We explore how healthcare leaders can navigate these emerging challenges, leverage data strategies, and adapt to the evolving landscape. Visit emerj.com/beg1 to learn more about the practical steps for AI deployment for non-technical professionals. 

Today’s guest is Nate Bell, Corporate Functions Business Data Leader at Wells Fargo. Nate joins us on today’s show to discuss the growing role of AI in the financial services sector, focusing on reconciling infrastructure investment with innovative use cases. With a unique vantage point from the data side, Nathaniel explores three main challenges in data management: the cost of good data management, navigating new AI-related risks, and the complexities of anthropomorphizing AI. These issues, he explains, can lead to misconceptions both within management and in customer-facing environments, where AI’s “people-pleasing” capabilities are often misunderstood. To discover more AI use cases, best practice guides, white papers, frameworks, and more, join Emerj Plus at emerj.com/p1.

Today’s guest is Stephanie McReynolds, Vice President of Product and Portfolio Marketing at OneTrust. OneTrust is a security and privacy platform provider with over 12,000 employees and a $5 billion valuation established to address the growing need for compliance with emerging internet privacy regulations and laws. Stephanie joins us on the program today to delve into the barriers businesses face in AI adoption and the critical data challenges that need to be addressed to successfully implement AI systems. She shares insights on the recent EU AI Act that came into effect on August 2, 2024, and what businesses must consider to comply with these new regulations. This episode is sponsored by OneTrust. To learn more about Emerj Media and how to reach the Emerj audience, visit emerj.com/ad1.

Today’s guest is Aman Thind, Chief Architect at State Street. He joins us in the program today to talk about practical applications of AI across asset management workflows and what advanced generative technologies will mean for the sector in the long term. Throughout the program, Aman makes a finer point about the possibilities for content generation, administration, and data governance as these technologies advance in the coming years. This episode is sponsored by Deloitte. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Urvashi Tyagi, Advisor and Former CTO at ResMed. Urvashi joins us on today’s podcast with Emerj Senior Matthew DeMello to discuss the unique challenges healthcare leaders face in driving software development efficiencies for medical devices and customer-facing mobile applications. As the med tech industry strives to balance innovation with regulatory compliance, many companies find themselves navigating complex approval processes that can delay product launches and stifle progress. This episode is sponsored by Pieces. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Ylan Kazi, Chief Data and AI Officer at Blue Cross Blue Shield North Dakota. Ylan joins us on today’s program to discuss the complexities faced by leaders in legacy industries, such as healthcare, as they navigate the balance between infrastructure investments in cloud technologies and end-point storage to meet business goals. Throughout the episode, Ylan shares insights on developing a robust business strategy for cloud migration, highlighting common pitfalls like cost overruns and outdated mindsets. This episode is sponsored by MinIO. Find out more about sponsored content and how to engage with the Emerj audience at emerj.com/ad1.

Today’s guest is Steve Jones, Executive Vice President of Data Driven Business & GenAI at Capgemini. Together with Emerj Senior Editor Matthew DeMello, Steve joins us on today’s program to examine the evolving landscape of AI development and the critical need for trust and ethical guardrails in deploying AI systems across enterprises. Drawing on insights from a recent VentureBeat event focused on AI transformation, Steve shares his perspective on the state of AI and the challenges that lie ahead. This episode is sponsored by Capgemini. To learn more about Emerj Media and how to reach the Emerj audience, visit emerj.com/ad1.

Today’s guest is Brian Weiss, Chief Technology Officer at Hyperscience. Hyperscience is a software company that provides back-office services and helps automate document processes to turn unstructured content into structured, actionable data. Brian joins us on today’s program to dive into the pressing challenges facing business leaders across financial services and insurance sectors as they grapple with digital transformation. His conversation with Emerj Senior Editor Matthew DeMello centers around the persistent struggle to digitize and automate processes traditionally handled through paper-based workflows. Despite the long-standing goal of moving towards a more digital future, early technologies like intelligent document processing, optical character recognition, and robotic process automation have often failed to deliver due to their limitations, creating a trade-off between high automation and low accuracy. This episode is sponsored by Hyperscience. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Bill Armstrong, Chief Innovation Officer at Moss Adams. Moss Adams is one of the 15 largest public accounting firms in the US, providing accounting, tax, and consulting services to public and private middle-market enterprises across industries. Bill joins Emerj Senior Editor Matthew DeMello on today’s show to dive into the rapid mainstream adoption of AI tools in the accounting industry, as highlighted by a recent Moss Adams survey from December 2023. The survey reveals an unexpected trend: 69% of accountants are bullish or optimistic about the role of AI in their profession. What’s fueling this optimism, and how will it shape the future of the industry? We break down these findings to explore the key drivers of AI growth in accounting and their broader implications.

Today’s guest is Raul Martynek, CEO of DataBank. DataBank is a technology company helping organizations drive AI edge capabilities through IT infrastructure and effective data storage solutions. Raul joins Emerj CEO and Head of Research Daniel Faggella on today’s show to explore the evolving landscape of data centers, compute, hardware, and storage. As data centers become increasingly integral to our digital experience, the conversation begins by examining the fundamental role these centers play in today’s internet-based world. Raul discusses how data centers are not just massive buildings but the foundational infrastructure enabling the rapid growth and consumption of digital technology. To access Emerj’s frameworks for AI readiness, ROI, and strategy, visit Emerj Plus at emerj.com/p1.

Today’s guest is Robert Wenier, Global Head of Cloud and Infrastructure at AstraZeneca. Robert joins us on the program to explore the complex decisions faced by leaders in legacy industries as they balance infrastructure investments between cloud technologies and end-point storage. How can they align these investments with their business goals while managing the competing forces of performance, risk, and cost? We break down the strategic considerations: ensuring technology delivers the required performance, carefully monitoring risks like security and capacity, and managing costs to create value and maintain margins. This episode is sponsored by MinIO. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Abhijeet Kumar, Lead Customer Acquisition and Engagement for Digital Business at Amazon. He joins Emerj Senior Editor Matthew DeMello on today’s episode to offer advice to retail leaders striving to enhance the customer experience at their organizations. With AI driving significant changes in how customers interact with brands, what are the biggest challenges product managers face today? We discuss the importance of crafting a compelling value proposition using AI to connect more personally with customers right now and explore what products, communication strategies, and customer engagement methods are most effective. To access Emerj’s frameworks for AI readiness, ROI, and strategy, visit Emerj Plus at emerj.com/p1.

Today’s guest is Andrew Rabinovich, Vice President of Machine Learning and AI at Upwork. Andrew joins us on today’s podcast to discuss the evolving role of AI in transforming work marketplaces and expediting hiring workflows. With Upwork’s recent launch of a suite of AI products, including Uma, an AI-powered assistant, the conversation focuses on how these innovations aim to streamline the platform’s core functions and enhance collaboration between clients and freelancers. This episode is sponsored by Pieces. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guests are George Williams, Head of Small Business at Nationwide Insurance, and Heather Wilson, CEO at CLARA Analytics. Nationwide is an investor in CLARA Analytics, an AI-as-a-service (AIaaS) provider that improves casualty claims outcomes. The pair join Emerj Senior Editor Matthew DeMello on today’s episode to explain the impact of generative AI workflows on Insurance spaces. Later in the episode, both George and Heather share a broader vision for what the insurance landscape will look like once “proactive” approaches are commonplace. This episode is sponsored by CLARA Analytics. To learn more about Emerj Media and how to reach the Emerj audience, visit emerj.com/ad1.

Today’s guest is Fabio Raffone, Vice President of Customer Service Operations for Americas at Tetra Pak. Tetra Pak is a Swedish multinational company specializing in food packaging and processing solutions. The company provides a range of offerings, including packaging materials, filling machines, and processing equipment for various products such as dairy, beverages, cheese, ice cream, and prepared foods. Fabio joins Emerj Senior Editor Matthew DeMello on the program today to discuss the pressing challenges faced by field service leaders and the growing relevance of AI in overcoming these hurdles. With a team of 700 field service professionals across the Americas, Tetra Pak is navigating complex market-specific challenges, from attracting and retaining talent in a growing U.S. economy to advancing competence development in other regions.

Today’s guest is Supriya Gupta, General Manager and Vice President of Product at Credit Karma. Credit Karma is a multinational personal finance brand under Intuit that makes products free to consumers and helps them find lenders. Supriya returns to the platform today to dive deep into the evolving landscape of financial services, highlighting the challenges and opportunities facing the industry today. We explore Credit Karma’s journey from its inception as a “born digital” company to its innovative use of generative AI, such as the development of Intuit Assist - an AI-driven tool that acts as a financial co-pilot, offering real-time, personalized financial advice and insights. Supriya offers an insider’s look at how these systems go beyond traditional customer service roles to create proactive and context-specific interactions. To access Emerj’s frameworks for AI readiness, ROI, and strategy, visit Emerj Plus at emerj.com/p1.

Today’s guest is Shardul Vikram, CTO and Head of Data & AI for SAP Industries and Customer Experience. Shardul joins Emerj Senior Editor Matthew DeMello on today’s program to explore the evolving landscape of cloud adoption and storage solutions within the life sciences and financial services industries. A decade has passed since cloud technology burst onto the scene with great promises, yet today, not everything resides “on the cloud.” As the hype around new technologies like AI starts to cool, Shardul offers legacy and regulated industry leaders actionable insights on driving a balanced approach—leveraging both cloud and endpoint storage to achieve their unique goals. Today’s episode is part of a special series sponsored by MinIO for a deep dive into the challenges and opportunities at the intersection of infrastructure investment, technology strategy, and competitive advantage in today’s evolving landscape. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Akash Gupta, CEO and Co-founder of GreyOrange. GreyOrange is a warehouse robotics and software company that works in apparel, retail, consumer electronics, and home improvement, among other industries. He joins Emerj Senior Editor Matthew DeMello on today’s episode to explore the critical challenges currently facing manufacturing and logistics leaders and why AI is becoming an increasingly vital tool in addressing these obstacles. As global supply chains become more complex and demand greater efficiency, AI offers new ways to optimize operations, reduce costs, and enhance decision-making. To access Emerj’s frameworks for AI readiness, ROI, and strategy, visit Emerj Plus at emerj.com/p1.

Today’s guests include two senior executives from Sanofi’s manufacturing division, Head of Data & AI for Manufacturing & Supply Chain Kartik Pant and Head of AI & Data Products, Manufacturing & Supply Shreyas Becker, respectively. The pair join us on today’s podcast to identify disconnects between marketing and supply chain workflows that commonly lead to issues such as stockouts and fulfillment delays. Later, they share insights on building what they describe as an ‘end-to-end control tower capability’ for data tools to solve these and similar logistics challenges in life sciences spaces. If you’re interested in unlocking our AI best practice guides, frameworks for AI ROI, and specific resources for AI consultants, visit emerj.com/p1.

Today’s guest is Dr. Raghav Vadhera, Lead Technical Architect for AI/ML Platform & Services at Raytheon Technologies. Dr. Vadhera returns to the program today to talk about a new initiative from the Biden administration in partnership with Raytheon to improve flood prediction capabilities using AI and cutting-edge technologies. Throughout our conversation, Dr. Vadhera explores the capabilities of AI in weather prediction and emergency response systems, including analyzing long-term data, identifying trends, and predicting weather events associated with specific cloud formations. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today's guest is Andrei Tadique, Director and Head of Manufacturing Science at Takeda Pharmaceuticals. Andrei joins us on today's podcast to discuss the biggest challenges for Life Sciences leaders in driving logistics and supply chain workflows. In the course of his conversation with Emerj Senior Editor Matthew DeMello, Tadique identifies and explores three key challenges: data integration, process standardization, and talent acquisition and retention. Throughout, he offers leaders actionable advice for working around remaining paper-based workflows, creating a global digital ecosystem, and digitalizing chemistry and manufacturing controls to unlock AI's value. If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today’s guest is Akash Gupta, Co-founder and CEO of GreyOrange. GreyOrange is a warehouse robotics and software company that works in apparel, retail, consumer electronics, and home improvement, among other industries. In a special series focusing on software development challenges sponsored by Pieces, Akash joins us on today’s program to talk about the challenges faced by AI startups in balancing short-term priorities with their long-term vision. Later, he and Emerj Senior Editor Matthew DeMello explore the importance of prioritization, understanding the value of features, and striking a balance between progressing towards long-term company goals and meeting immediate operational needs. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today’s guest is Brenda Kahl, Senior Director of Service and Support at Illumina. Illumina is a San Diego-based biotechnology company founded in 1998 that develops and markets systems for genetic analysis, serving sequencing, genotyping, gene expression, and proteomics markets in over 155 countries. Brenda joins us on today’s program to pull apart training challenges for field service operations in biotech spaces and the technology infrastructure necessary to build solutions. Throughout the episode, Brenda gives actionable insights for driving efficiency and cost savings with call center metrics and digital tools, such as tribal knowledge systems that can accommodate new working styles like remote work. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today’s guest is David Thompson, Chief Technology Officer at American Express Global Business Travel. American Express Global Business Travel – better known as Amex GBT and officially known as Global Business Travel Group, Inc. – is a multinational travel management company based in New York City. Employing 18,000 people across over 140 countries, Amex GBT operates independently from American Express, which maintains a minority interest in the company. David joins us on the program today to quantify the challenges business leaders face in driving business travel workflows with AI. From predicting travel disruptions to personalizing customer experiences for enterprise clients, David explains the enormous efficiencies AI can create in business travel over the coming decade and what they mean for leaders across industries. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today’s guest is Jane Chen, Director of Commercial Analytics for Women’s Cancer at Novartis. Jane joins us on the program today to highlight challenges in identifying and segmenting specific patient groups, particularly those with rare or niched diseases. Throughout the episode, she sheds a spotlight on privacy concerns in healthcare data, including blind spots due to HIPAA regulations. Later, she explains the ways healthcare leaders are testing the waters for generative AI applications in healthcare. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today’s guest is Juan Lavista Ferres, Microsoft Chief Data Scientist and Corporate Vice President. Juan joins us on today’s program to talk about his new book AI for Good, which showcases his philosophy in driving AI capabilities toward altruistic and responsible outcomes and the work of his team at the AI for Good labs at Microsoft. Throughout the episode, Juan explains how his team works with multiple organizations to develop AI solutions that align with human values, emphasizing the need for AI interventions to address growing health issues across the globe that didn’t exist decades ago. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today’s guest is Poonam Goyal, Sector Head and Senior eCommerce and Athleisure Analyst at Bloomberg Intelligence. Given post-pandemic retail and logistics trends, athleisure is frequently a ‘canary in the coalmine’ for many cross-sector business challenges. Poonam returns to the program to talk about her reporting on the athleisure space and how her findings reflect more significant retail and eCommerce trends, from supply chains to Nike’s shrinking moat in critical markets. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today’s guest is Dr. Raghav Vadhera, Lead Technical Architect for AI/ML Platform & Services at Raytheon Technologies. Dr. Vadhera joins us on today’s episode to offer business leaders advice on the challenges private-public partnerships face in aligning objectives, regulatory compliance, financial constraints, and cultural differences. Throughout his appearance, Dr. Vadhera offers essential criteria for driving AI adoption in the public sector, such as following evidence-based approaches that enhance decision-making, improve transparency, and streamline operations. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today’s guest is Joe Meloche, Business Line Manager for Service in North America at Atlas Copco. Joe joins the program to talk about the various challenges facing field service leaders, especially around new equipment obstacles and the multi-decade “brain drain” much of the industry has faced in an ever-changing workforce. Later, he and Emerj Senior Editor Matthew DeMello dive into how service organizations can deploy AI in the form of ‘tribal knowledge’ to best capture expertise and deep insights, especially for large enterprises, where problems are solved locally but not documented systematically. This episode is sponsored by Aquant. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Chris Helsel, Senior Vice President of Global Operations and Chief Technology Officer at The Goodyear Tire & Rubber Company. Chris returns to the program to explore use cases in tire intelligence and what they can tell us about the future of driving transportation efficiencies with AI, from maintenance to autonomous vehicles. Later, Chris delves into the strategy behind Goodyear’s investments in seed-to-growth age startups like the rideshare platform Revel and the autonomous middle-mile delivery company Gatik. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today’s guest is Prashant Natarajan, Vice President of Strategy and Products at H2O.ai. H2O.ai is a tech company whose platform, the H2O AI Cloud, enables businesses, government entities, nonprofits, and academic institutions to make, operate, and innovate with different AI capabilities like machine learning and AI-enhanced middleware. Prashant joins Emerj CEO and Head of Research Daniel Faggella on today’s episode to discuss the impact generative AI is having on the healthcare industry and what leaders can do to drive adoption safely across the enterprise. To access Emerj’s frameworks for AI readiness, ROI, and strategy, visit Emerj Plus at emerj.com/p1.

Today’s guest is Nishtha Jain, Head of Innovation and Digital Technology at Takeda Pharmaceuticals. Her role expands across Global R&D Quality in driving digital and data initiatives from concept to execution, leveraging emerging technologies and design principles. She joins us on the podcast today to talk about the efficiencies that AI can drive in the drug development space and how that benefits the entire value chain in life sciences. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today’s guest is Prasanna Dhore, Chief Data Officer at Fiserv and President of Data Commerce Solutions. Prasanna joins us on the program today to discuss credit challenges for those in the “invisible” category, including lack of awareness and information asymmetry, and what AI can do to bring these folks in from the cold. Later in the episode, Prasanna touches on the essentials for predicting creditworthiness using new data sources like cell phone records and rental payments. To discover more AI use cases, best practice guides, white papers, frameworks, and more, join Emerj Plus at emerj.com/p1.

Today’s guest is Barclay Blair, Senior Managing Director of AI Product Innovation at DLA Piper. DLA Piper. DLA Piper is among the world’s leading law firms, and as you’ll be able to tell from Bennet and Danny’s input today, they have some fascinating use cases at the cutting edge of AI applications in the legal realm. Barclay joins us on the program to help us imagine what the Gen-AI-driven law firm of the future will look like and what law firms and their leadership will need to know to navigate the challenges therein. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today’s guest is Matt Madrigal, Vice President and General Manager of Merchant Shopping at Google. Matt returns to the program today to talk about data-based solutions for SMB retail challenges surrounding product imagery and translating brick-and-mortar customer experiences to the digital world. Throughout the episode, Matt pulls apart what small businesses will need to take advantage of the growing microservices market as generative AI tools become more commodifiable. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today’s guest is Scot Burdette, Global Division CIO for Measurement and Analytics at ABB. ABB is an electrical equipment manufacturer based in Sweden that specializes in industrial automation, robotics, as well as power generation, transmission, and distribution. Scot joins us on the program to talk about the unique challenges to field service teams that are making AI increasingly relevant in B2B workflows, with many parallels to the developments we’ve seen in their B2C counterparts. Throughout the episode, Scot lays out a vision for the future of AI in field services, particularly for addressing workforce challenges and retaining subject matter expertise in the organization through retirement waves and talent shortages. This episode is sponsored by Aquant. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Sheri Crawford, Director of Data Governance at Scotiabank. Sheri joins us on the program today to discuss the biggest challenges for data management teams to drive the systems and the infrastructure necessary to capitalize on new data-heavy emerging use cases in generative AI. Throughout the episode, Sheri gives business leaders in financial services and beyond actionable insights into balancing consumer needs with infrastructure changes in the digital transformation process. Today’s episode is sponsored by MinIO. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Ermir Qeli, Head of Data Science in AI at Swiss Re. Ermir joins us on the program to talk about the array of challenges facing insurance leaders at this stage of AI adoption across the sector and how the pace for which is marked by the fundamentally unstructured data at the heart of insurance tech stacks. Throughout the episode, Ermir offers his perspective on scaling systems dealing with these and similar issues, offering numerous use cases in generative AI and beyond to assist in these processes along the way. To discover more AI use cases, best practice guides, white papers, frameworks, and more, join Emerj Plus at emerj.com/p1.

Today’s guest is Carm Taglienti, Chief Data Officer at Insight. Insight is a leading IT solutions provider that specializes in streamlining enterprise data infrastructure. Carm returns to the program to advise business leaders on the importance of keeping humans in the loop for AI development and what human-centered company cultures look like when they’re effectively leveraging the latest data tools. Throughout the episode, Carm lays out specific criteria and projected outcomes for driving AI adoptions in the workplace that drive productivity gains by building trust across the enterprise. This episode is sponsored by Insight. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Tomas Ohlson, Founding Engineer at Einride. Einride is a Swedish-based logistics and technology company best known for pioneering automated transportation solutions and leveraging data to drive cost efficiencies across supply chains. Together with Emerj Senior Editor Matthew DeMello, Tomas explains how electric and autonomous vehicles are streamlining inefficiencies in logistics workflows and providing cost reductions in everything from energy use to inventory prediction. Later, they explore how an automation-first approach is giving us a new perspective on the best places for human judgment in supervising supply chains. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today’s guest is Rupam Baijal, Director of Procurement at Algoma Steel. Algoma is a fully integrated steel producer based in Ontario that sells hot and cold rolled steel products, including sheet and plate. Rupam joins us on the program to talk about legacy data challenges in extractive industries and the need for digital transformation across the sector. Throughout the episode, Rupam measures the expertise gap between data science vendors and heavy industry subject matter experts and explains why it hinders collaboration. This episode is sponsored by Arkestro. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Jeff Otto, CMO of Riskified. Riskified is a publicly traded SaaS company that specializes in fraud and chargeback prevention. In conversation with Emerj CEO and Head of Research Daniel Faggella, Jeff explains the ethical and business dilemmas surrounding chargebacks in online retail – particularly those for first-party fraud. Throughout their conversation, Jeff pulls from Riskified research and surveys with merchants across the globe to illustrate the enormity of the problem and why both chargebacks and first-party fraud are on the increase. This episode is sponsored by Riskified. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Dr. Milind Sawant, Founder and Lead of the AI/ML & DFSS Centre of Excellence at Siemens Healthineers. Dr. Sawant joins us in today’s program to talk about the top impediments to developing and deploying AI in any organization and avoiding the typical mistakes that life sciences and healthcare firms tend to make in the process. Later in the program, Dr. Sawant talks about the enormous changes that AI capabilities are bringing to diagnostics workflows and what the future of these industries will look like as these changes become more commonplace. This episode is sponsored by iMerit. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Ranjan Sinha, IBM Fellow, Vice President and Chief Technology Officer of WatsonX and IBM Research AI. Ranjan joins us on today’s program to discuss driving responsible AI and data governance practices through corporate operations. Throughout the episode, Ranjan highlights challenges and novel approaches for operationalizing AI with confidence and trust, emphasizing the importance of end-to-end lifecycle tracking, automated processes, and scalability. This episode is sponsored by Pieces. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Edwin Pahk, Senior Vice President of Customer Success and Customer Pre-sales at Aquant. Aquant. Aquant is an AI-powered tech company that builds a co-pilot platform for service workflows. Edwin joins us on today’s show to talk about how AI can help service industries retain their organizational knowledge – or tribal knowledge, as it gets called – in the face of turnover and other expertise challenges. Throughout the episode, Edwin emphasizes the importance of personalization on both sides of B2B workflows and how these same tools can often enhance the work-life experiences of subject matter experts across workflows. This episode is sponsored by Aquant. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Hossein Zahed, Senior Director of Data Science and Machine Learning at Capital One. Hossein joins us on today’s program to talk about the value that financial leaders tend to misplace in emerging generative AI systems. Where many managers place too much stock in customer-facing applications, Hossein insists it’s ‘behind the curtain’ that the true ROI of generative AI can be found. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today’s guests are Tom Hayes and Gareth Dabbs, Senior Director of Product Strategy & Commercialization and Global Technology Product Strategy Lead at IQVIA, respectively. In today’s episode, they come to share two use cases helping to drive quality patient experiences between healthcare and insurance workflows. The first focuses on optimizing omnichannel marketing for compliance. The second use case centers on building trust and value in caretaker support systems through personalized insights. If you’ve enjoyed or benefited from some of the insights in this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today’s guest is Carm Taglienti, Chief Data Officer at Insight, a leading IT solutions provider that specializes in streamlining enterprise data infrastructure. Carm joins us on today’s program to advise business leaders across industries on best strategies for AI adoption teams in picking the right tools and technological approaches for driving digital transformation across the enterprise. Throughout the episode, Carm details at length the features and ingredients of robust systems focused on serving organizational goals efficiently. This episode is sponsored by Insight. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Tsavo Knott, Co-founder and CEO of Pieces. Pieces is an AI-driven software company that builds a platform to enable software developers to work more efficiently. Tsavo returns to the program with Emerj CEO and Head of Research Daniel Faggella for the second in a special two-part conversation on the challenge for software developers as generative AI drives greater heights in computing power and enterprise infrastructure. This episode is sponsored by Pieces. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Jason Aubee, Senior Vice President of Sales at TechSee. TechSee is a software company that develops visually-driven solutions for customer experience workflows. Jason joins us on the program to talk about the value that can be unlocked in call centers and other service environments when we move away from audio-exclusive communication channels. Later in the program, he explains at length the wealth of data and customer insights that these approaches can unlock. This episode is sponsored by TechSee. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Ryann Foelker, Strategy Director at American Family Insurance Group. American Family Insurance Group is a private mutual company that provides property, casualty, auto, commercial, life, and health insurance. They also offer homeowners coverage and retirement planning products. Ryann joins Emerj CEO and Head of Research Daniel Faggella for a wide-ranging conversation covering AI adoption throughout the insurance industry. Together, the pair peruse potential use cases and the importance of a cross-functional team with deep industry expertise to drive successful AI solutions. This episode is sponsored by Deloitte. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Anand Babu Periasamy, Co-founder & Co-CEO of MinIO, Inc. MinIO is a software company that develops High-Performance Object Storage systems that are API compatible with the Amazon S3 cloud storage service. Anand joins us on today’s podcast to discuss opportunities for IT and infrastructure leaders to scale AI across the enterprise. Throughout the episode, Anand explains at length what he sees as the critical ingredients for ensuring sustainable growth in infrastructure systems and the advantages of object storage regardless of industrial sector. This episode is sponsored by MinIO. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Steve Astorino, General Manager of Product Development, Data, AI & Sustainability and Canada Lab Director at IBM. Steve returns to the program to discuss the biggest challenges in establishing ethical AI practices from an infrastructure standpoint. Throughout the episode, He offers advice to leaders across industries for winning executive buy-in for responsible AI practices. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today’s guest is Alan Boehme, Former Chief Technology Officer at H&M. Alan has also served at a number of Fortune 500 companies, assisting them through their digital transformations, including Coca-Cola and Procter & Gamble. Alan returns to the program today to discuss his pet peeves regarding the ‘Enterprise Deep State’ – or what he sees as those forces inside the modern-day American corporation that enforces a status quo that will always keep an organization from its true innovative potential. Later, he explains why AI capabilities will help reveal the ‘deep state’ inside every organization, hopefully rendering them a permanent place in the history books. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today’s guest is Tsavo Knott, Co-founder and CEO of Pieces. Pieces is an AI-driven software company that builds a platform to enable software developers to work more efficiently. Tsavo joins Emerj CEO and Head of Research Daniel Faggella for the first in a special two-part conversation on the challenge for software developers as GenAI drives greater heights in computing power and enterprise infrastructure. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today’s guest is Julie Winkler, Chief Commercial Officer of the CME Group. CME Group is a Chicago-based financial services firm that operates derivative exchanges including the Chicago Mercantile Exchange and Chicago Board of Trade. Julie joins Emerj CEO and Head of Research Daniel Faggella on today’s program to pull apart new trends in AI adoption for financial services with a focus on data and security challenges. Later in the program, she offers strategic advice on prioritizing different AI initiatives in the enterprise and subsequent lessons for leadership. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today’s guest is Matt Berseth, Co-founder and Chief Information Officer of NLP Logix. NLP Logix is a fast-growing AI services firm based in Florida that serves both the public and private sectors. Matt joins us on today’s program to talk about the last decade in AI development and how natural language processing became such a central driver of adoption for so many industries over that period. This episode is sponsored by NLP Logix. Find out more about sponsored content and how to engage with the Emerj audience at emerj.com/ad1.

Today’s guest is Bill Armstrong, Chief Innovation Officer at Moss Adams. Moss Adams is one of the 15 largest public accounting firms in the US, providing accounting, tax, and consulting services to public and private middle-market enterprises across industries. Bill joins Emerj Senior Editor Matthew DeMello on today’s program to discuss the impact of AI on hiring practices and what the future of human resources departments will look like as these technologies become more commonplace in every kind of enterprise. To discover more AI use cases, best practice guides, white papers, frameworks, and more, join Emerj Plus at emerj.com/p1.

Today’s guests are Arkestro Founder & Chief Strategy Officer Edmund Zagorin and Johnson & Johnson Chief Procurement Officer Len DeCandia. Arkestro is an AI-driven startup in the procurement space with broad partnerships across the automotive, construction, and manufacturing sectors. Together, the two discuss procurement from a distinct leadership perspective and the broad range of challenges, from keeping talent ahead of scaling to the post-pandemic realities of recovering supply chains. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today’s guest is Chris Helsel, Senior Vice President of Global Operations and Chief Technology Officer at The Goodyear Tire & Rubber Company. Despite the disparity in the predictions about self-driving cars that were made a decade ago, the era of automated transportation is close at hand. Chris joins the podcast today to discuss the enormous implications of the transition for numerous industries, from consumer goods to manufacturing and retail, and every industry that touches on transportation. To access Emerj’s frameworks for AI readiness, ROI, and strategy, visit Emerj Plus at emerj.com/p1.

Today’s guest is Dr. John Almasan, Head of AI & Emerging Technologies at TIAA. TIAA, or the Teachers Insurance and Annuity Association of America-College Retirement Equities Fund, is a US-based insurance provider specializing in retirement services in areas like academia, research, healthcare, and government. Dr. Almasan joins Emerj CEO and Head of Research Daniel Faggella on today’s podcast to discuss AI in insurance with a focus on governance, talent, and innovation. Together, they cover practical use cases in customer experience, fraud detection, and marketing throughout the episode. If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today’s guest is Shreyas Becker, Head of AI & Data Products, Manufacturing & Supply at Sanofi. Shreyas joins Emerj Senior Editor Matthew DeMello on today’s podcast to talk about alleviating pain points for supply chain leaders in life sciences spaces. From building systems that deliver “real world evidence” to the subject matter experts and managers who need it to the pros and cons of sharing sensorial data with big tech data storage platforms like Amazon Web Services – Shreyas helps the executive podcast audience understand how problems are both viewed and solved through the lens of data, from no matter where they arise. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today’s guest is Daniel Ferrante, AI Leader in R&D and Data Strategy at Deloitte. Together with Emerj CEO and Head of Research Daniel Faggella, they delve into the complex challenges in AI adoption that major pharmaceutical firms encounter with cultural shifts, technological complexities, and the difficulties in monetizing data and aligning teams efficiently. Additionally, the pair explores the future landscape of phenotypical drug discovery, drawing insights from the context of COVID-19. Their focus underscores the critical importance of collecting and analyzing data to yield actionable insights, especially in the healthcare sector and amidst global health crises. If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today’s guest is Bikalpa Neupane, Head of AI/GenAI and Natural Language Processing at Takeda. Bikalpa returns to the program to talk about the difference between a legacy enterprise culture and a data-based enterprise culture, showing how legacy leaders in sectors as diverse as healthcare, financial services, manufacturing, and beyond can make the transition in today’s AI-driven global economy along the way. Later, he and Emerj Senior Editor Matthew DeMello pull apart challenges for large enterprises as more open-source AI tools become available to individuals, eroding the traditional and structural advantages legacy firms have long held in the marketplace. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today’s guest is Craig Mackereth, Executive Vice President of Global Service Delivery at Rimini Street. Rimini Street is a publicly traded company specializing in third-party support for mission-critical systems for financial services organizations and beyond. Craig joins Emerj Senior Matthew DeMello on today’s program to discuss the most significant challenges currently facing financial services leaders when it comes to driving the IT systems and infrastructure necessary to take advantage of data-heavy generative AI use cases. To discover more AI use cases, best practice guides, white papers, frameworks, and more, join Emerj Plus at emerj.com/p1.

Today’s guests are Anton Kornienko and Ben Webster of NLP Logix, where Anton serves as Data Science Platform Architect and Ben serves as Modeling and Analytics Team Lead. NLP Logix is a fast-growing AI services firm based in Florida that serves both the public and private sectors. Ben and Anton join us on today’s program to offer Emerj’s executive podcast audience advice on the essentials of turning large language models into business value. Throughout the episode, the pair underscore what they see as the biggest misconceptions about LLMs in the media hype cycle and how leaders can find a balance between foundational and bespoke models for different workflows. This episode is sponsored by NLP Logix. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Nadeem Saeed, Corporate Vice President of Digital Transformation and Operational Excellence at Verizon. He joins Emerj Senior Editor Matthew DeMello on this week’s podcast to discuss the biggest challenges that telecom leaders face when it comes to driving infrastructure advances from a consumer and carbon standpoint. Later, they take a closer look at the lessons that startups can learn from more prominent telecom players and vice versa when it comes to strategizing AI deployments in the enterprise. A quick note that the views Nadeem expresses on today’s show are entirely his own and not a reflection of the opinions or views of Verizon as an organization. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today's guest is Steven Zhang, Managing Director at Deloitte Consulting. Steven joins Emerj Senior Editor Matthew DeMello on today's podcast to discuss AI's impact on life sciences IT workflows. Steven introduces this episode by offering a four-pillar framework for rapidly adopting generative AI for life sciences enterprises. He then explains the sector-specific talent needs of adoption teams, underscoring the responsible AI practices and executive buy-in tactics that lead effective digital transformations in almost any industry. This episode is sponsored by Deloitte. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Anuj Maniar, a principal at Deloitte specializing in financial services. He joins Emerj CEO and Head of Research Daniel Faggella on today’s podcast to discuss the dynamics of balancing customer expectations in channel strategy for financial institutions. Later, they discuss emerging AI use cases throughout the multichannel space, including after-call work in customer service. This episode is sponsored by Deloitte. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Poonam Goyal, Sector Head and Senior eCommerce and Athleisure Analyst at Bloomberg Intelligence. Given post-pandemic retail and logistics trends, athleisure is frequently a ‘canary in the coal mine’ for many business challenges across supply chains and online marketing. She joins Emerj Senior Editor Matthew DeMello to talk about the eCommerce space more broadly through the lens of athleisure and how AI capabilities are helping to solve many of these challenges. To access Emerj’s frameworks for AI readiness, ROI, and strategy, visit Emerj Plus at emerj.com/p1.

Today’s is an exceptional episode of the AI in Business podcast. This week, we are delighted to announce the launch of ‘The Trajectory,’ a new video channel, podcast, and newsletter from Emerj Technology Research. As a special sneak preview of the first episode of the podcast, we’re featuring a portion of our conversation with revered computer scientist and University of Montreal professor Yoshua Bengio on today’s episode of the ‘AI in Business’ podcast. In conversation with Emerj CEO and Head of Research Daniel Faggella, the ‘Trajectory’ sneak preview marks Yoshua’s return to the ‘AI in Business’ podcast for the first time in nearly a decade to explain his recent and very openly declared change of heart on the implications of artificial general intelligence (AGI) on the global realpolitik, and how large language models like ChatGPT became the catalyst for that change.

Today’s guest is Laks Pernenkil, a principal in life sciences consulting at Deloitte. Laks joins Emerj CEO and Head of Research Daniel Faggella on today’s show to discuss AI in pharmaceutical supply chain manufacturing, showcasing a host of AI use cases and applications across manufacturing and operational lines of business. Later, the two surmise the near future of AI adoption in pharmaceutical supply chain management and where business leaders should focus their investments and attention. This episode is sponsored by Deloitte. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guests are Karl Hersch, Vice Chairman and leader of Deloitte’s US Insurance practice, and Sandee Suhrada, Partner at Monitor Deloitte leading AI for Insurance. They join Emerj CEO and Head of Research Daniel Faggella on today’s podcast to discuss the opportunity space in insurance, highlighting the integration of automation and potential value for business creation. Throughout the episode, the pair underscore incoming changes to underwriting and customer engagement workflows, focusing on performance, productivity, and efficiency plays over the next three years. This episode is sponsored by Deloitte. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Shane Bray, Chief Customer Experience Officer (CXO) at Blue Cross and Blue Shield of Louisiana. He joins Emerj Senior Editor Matthew DeMello on today’s program to examine how the convergence of healthcare and financial services presents a compelling opportunity for the integration of AI to elevate patient experiences and customer interactions in insurance workflows. Later, they take a closer look at the advantages of generative AI in addressing problems like the interoperability of different healthcare IT systems and giving caretakers a deeper understanding of patient behaviors and sentiment analysis. This episode is sponsored by Uniphore. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Adam Burns, Vice President of Network and Edge and director of EdgeAI Development Tools at Intel. Adam returns to the podcast this week to talk about out-of-the-box solutions for computer vision in manufacturing, retail, healthcare, and beyond. Throughout the episode, Adam discusses relevant use cases related to Intel’s Geti Platform, what industry leaders should know before deploying out-of-the-box AI products, and the essential lessons in model development he’s gained from developing these tools. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today’s guest is Gianni Giacomelli, Former Senior Advisor for Innovation at Genpact. Gianni currently serves as Head of Design Innovation at the Collective Intelligence Design Lab at MIT. He served as Chief Innovation Officer at Genpact from 2016 to 2022, when he stepped down to found Supermind. Design, an innovation advisory firm that helps organizations engaged in environmental and social transformation harness the power of AI tools. Gianni joins us on today’s program for a sober yet optimistic conversation with Emerj CEO and Head of Research Daniel Faggella on the real-world implications for generative AI, the massive changes it will bring about for multiple industries in the near future, and what business leaders need to know to thrive in the new landscape. For more relevant insights on these topics, business leaders should also explore Genpact’s recent white paper titled ‘Break Boundaries with Generative AI.’ This episode is sponsored by Genpact. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guests include Kelly Cusick, Managing Director in Deloitte Consulting’s Actuarial & Insurance Solutions practice, and Michael Cline, Managing Director and Insurance Sector Claims Leader for Deloitte Consulting. Joining Emerj Senior Editor Matthew DeMello, they explain key trends in underwriting for our executive audience, emphasizing the evolution of personalization and the expanding reach of personal connections within the industry. Later in the discussion, the trio explores the transformative impact of new AI capabilities, shedding light on how these technologies enable insurance companies to streamline workflows and provide invaluable prescriptive insights for both underwriters and customers alike. This episode is sponsored by Deloitte. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Andrew Bolt, Partner at Deloitte. He joins Emerj CEO and Head of Research Daniel Faggella on today’s podcast to talk about challenges in R&D  for life sciences. While productivity has remained stagnant for the last 10-15 years, advances in AI-enhanced protein structure prediction are revolutionizing drug targeting and the very infrastructure of recruiting patients for clinical trials. Later, the two postulate on the ways AI can expedite regulatory compliance in pharmaceutical R&D in similar ways. Find out more about sponsored content and how to engage with the Emerj audience at emerj.com/ad1.

Today’s guests on the ‘AI in Business’ podcast are Jennifer Bradshaw and Arash Kamiar, Director of Product and Senior Product Owner at NLP Logix, respectively. NLP Logix is a fast-growing AI services firm based in Florida that serves both the public and private sectors. They join Emerj Senior Matthew DeMello on today’s podcast to talk about developing AI solutions with what they call a ‘product mindset.’ Throughout the program, the pair emphasize shifting focus away from the unique technological capabilities of AI tools to the problems that customers suffer through every day and how those tools can be applied to solve them. This episode is sponsored by NLP Logix. Find out more about sponsored content and how to engage with the Emerj audience at emerj.com/ad1.

Today’s guest is Dr. Dan Elton, a Data Scientist at the Mass General Brigham Data Science Office. He’s also a fellow at the Foresight Institute and previously served as a staff scientist at the National Institutes of Health. He joins Emerj Senior Editor Matthew DeMello on today’s show to talk about promising AI use cases in healthcare, including use cases in radiology, compliance, and medical record generation, search, and summarization. Later, the two discuss how foundational models will transform how AI is used in radiology. To discover more AI use cases, best practice guides, white papers, frameworks, and more, join Emerj Plus at emerj.com/p1.

Today's guest is Bhuvanesh Abrol, US Private Equity Consulting Leader and US M&A Services Private Equity Consulting Leader at Deloitte. He joins Emerj CEO and Head of Research Daniel Faggella on today's program to talk about the AI opportunities in private equity investment decisions and deal-making. Later, the pair pull apart the fundamentals of using AI to inform opaque pricing in procurement and to drive increased collection rates. This episode is sponsored by Deloitte. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guests are Melissa Easy, Vice President and General Manager of Clinical Technologies and Vinita Navadgi, Sr. Director, Digital Patient Suite at IQVIA. They join us on today’s show to discuss the advantages of optimizing consent workflows through automation, or ‘eConsent’ processes. The conversation delves into the metrics defining the effectiveness of ‘eConsent’ for both patients and healthcare providers, elucidating the role of AI in shaping the broader landscape of clinical trials. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today’s guest is Mark Miller, Managing Director of Life Science Advertising, Marketing & Commerce at Deloitte. He joins Emerj CEO and Head of Research Daniel Faggella on today’s podcast to discuss leveraging data in proven AI use cases in pharmaceutical sales and marketing, particularly when it comes to the ‘next best’ engagement. Throughout the episode, Mark emphasizes the importance of connected data and decision algorithms to engage with healthcare professionals more effectively. This episode is sponsored by Deloitte. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is John D’Angelo, Real Estate Solutions Leader at Deloitte. John joins Emerj CEO and Head of Research Daniel Faggella on today’s program to discuss the challenges and trends in the real estate industry, highlighting the local knowledge-heavy nature of the business. Throughout the episode, John emphasizes the true sources of friction to new technology adoption and the importance of storytelling in the sector. Later, the discussion delves into the leasing process, where AI can streamline the creation and understanding of complex leases, reducing labor and mitigating risks. This episode is sponsored by Deloitte. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Ciprian Porutiu, Vice President of Operations and Strategy at Marsh McLennan. Prior to Marsh McLennan, Ciprian spent much of his career in IT leadership for various fintech firms. In conversation with Emerj CEO and Head of Research Daniel Faggella, Ciprian explains the fundamentals of a VUCA – short for volatile, uncertain, complex, and ambiguous – business landscape to a financial services executive audience. Throughout the episode, Ciprian offers insights into delivering the necessary business agility and addressing the acute challenges of scaling systems based on advanced technologies. Today’s episode is sponsored by Uniphore. Find out more about sponsored content and how to engage with the Emerj audience at emerj.com/ad1.

Today’s guest is Sreekanth Menon, Vice President and Global Leader of AI/ML Services at Genpact. Sreekanth joins Emerj CEO and Head of Research Daniel Faggella on today’s show for a candid and productive conversation on what responsible AI practices in transparency and accountability truly mean in terms of practical data governance policies. With new generative AI applications and challenges surrounding hallucinations and misinformation, responsible AI disciplines and workflows are no longer the terrain of PR buzzwords. Sreekanth’s appearance on today’s show builds off of Genpact’s existing thought leadership in these areas, offering business leaders actionable insights in leveraging these new capabilities for procurement process improvement. Along the way, he explains in-depth what these changes will mean for banking and other industries as they become more widespread between enterprises. For more relevant insights on these topics and more, business leaders should also explore Genpact’s recent white paper titled ‘Creativity and Constraints: A Framework for Responsible Generative AI.’ This episode is sponsored by Genpact. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Steve Astorino, General Manager, Product Development, Data, AI & Sustainability and Canada Lab Director at IBM. Steve joins us on today’s program to talk about the biggest challenges for enterprise leaders when it comes to driving the infrastructure innovations necessary to leverage new emerging AI use cases — especially in new, data-hungry generative AI tools. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today’s guest is Michael Tambe, Head of Data Science for Amazon Advertising Field Sales. Mike has led data science efforts in sales and marketing and leading edge companies like Amazon Ads and LinkedIn. Through these experiences he’s become an advocate of enterprises building a “data driven go to market engine.” He joins Emerj Senior Editor Matthew DeMello on today’s podcast to talk about what that means, along with the challenges and possibilities of new emerging AI capabilities. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today’s guest on the ‘AI in Business’ podcast is Haden Kirkpatrick, Vice President of Innovation and Venture Capital at State Farm. Haden began his position at State Farm in February 2021 and has spent much of the last decade in the insurance industry after starting his career at T-Mobile. Haden returns to the podcast to talk about ‘know your asset’ workflows and what they’re coming to mean for an AI-enhanced insurance space. Throughout the episode, he clarifies what these changes mean for the three-to-five-year short term of the industry and offers thoughts on what things may look like after. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today’s guest is Harsh Kar, an enterprise leader in data and AI at Genpact. Harsh joins Emerj CEO and Head of Research Daniel Faggella on today’s show to deliver a sober yet very optimistic assessment of the challenges and opportunities surrounding new generative AI capabilities for organizations across industries. Throughout the episode, Harsh pulls apart how previously siloed enterprise functions – from data management, to hiring and marketing strategy – will soon work in concert, and with greater facility than ever before. Later, Harsh offers executives specific and actionable criteria for developing the data governance practices necessary for any enterprise to leverage generative AI use cases that will soon transform entire industrial sectors. For more relevant insights, business leaders should also explore Genpact’s recent white paper titled ‘Scaling Generative AI in the Enterprise. This episode is sponsored by Genpact. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Caitlin Hodges, Risk Manager at Amazon. Caitlin joins us on today’s program to talk about the biggest challenges for eCommerce leaders when it comes to reducing policy fraud, and the unique forms their solutions can take from a data perspective. Throughout the episode, Caitlin pulls from her experience from the frontlines of developing new tools to fight competitor fraud, such as detecting AI-manufactured negative reviews for competing products. This episode is sponsored by Riskified. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Tomas Ohlson, Founding Engineer at Einride. Einride is a Swedish-based logistics and technology company best known for pioneering automated transportation solutions and leveraging data to drive cost efficiencies across supply chains. Together with Emerj Senior Editor Matthew DeMello, Tomas explains how electric and autonomous vehicles are streamlining inefficiencies in logistics workflows, and providing cost reductions in everything from energy use to inventory prediction. Later, they explore how an automation-first approach is giving us a new perspective on the best places for human judgment in supervising supply chains. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today’s guest is Easwaran Krishnamurthy, VP & CIO of Building Solutions for North American and Global Field Operations at Johnson Controls. Johnson Controls is a major producer of fire, HVAC and security infrastructure for buildings. Easwaran, or “EK” for short, joins us on today’s podcast to discuss the practicality of putting AI in the hands of field technicians across heavy industry and B2B customer-facing workflows. Together with Emerj Senior Editor Matthew DeMello, EK brings a practical perspective to these challenges - outlining precisely where leaders will need to level up their data infrastructure at their organizations to leverage a future of copilot-empowered technicians helping customers and machines in the field. Today’s episode is sponsored by Aquant. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Aaron Chamberlain, Senior Medical Director of the Musculoskeletal Clinical Program at Intermountain Health. Intermountain is a US-based not-for-profit healthcare system with over 350 clinics and 30 hospitals in the Intermountain West, located in Salt Lake City, Utah. Aaron joins us on the program today to talk about the biggest challenges facing healthcare leaders when it comes to driving patient access and improved outcomes. In conversation with Emerj Senior Editor Matthew DeMello, Aaron addresses the problem of tech debt and the role that emerging generative AI capabilities can play in ensuring that doctors are spending more time interfacing with patients than in tedious administrative tasks. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today’s guest is Bikalpa Neupane, Head of Artificial Intelligence and Natural Language Processing at Takeda. He joins us on today’s program to discuss how siloed data and trust in data science processes are among the biggest challenges facing life sciences leaders and the promise of new use cases and generative AI tools in confronting those challenges. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today’s guest is Pablo Vargas, Risk and Compliance Manager at FanDuel. FanDuel is a fast-growing company in the gaming industry, with over 1,500 employees working with state regulators and other industry partners to bring high-quality entertainment, gambling and sports news experiences to their users. Pablo joins us on today’s podcast to talk about managing fraud risk in the gaming space and the unique challenges gaming leaders face for both online and in-person sales domains. Throughout the episode, Pablo pulls from his larger experiences in financial services to frame how to think of customer journeys in the gaming industry as the sector begins to sense its longevity. This episode is sponsored by Riskified. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Fabrizio Burlando, Global Head of Advisors Consulting and Digital Labs at Mastercard. Previous to Mastercard, Fabrizio also served as a project leader at Boston Consulting Group and as a Senior Consultant for the United Nations. He joins us on today’s program to talk about the current new wave of generative AI tools, their impact on the financial services sector and how SMBs stand to benefit from a blossoming market for microservices emerging in their wake. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today’s guest is John LeBaron, Chief Revenue Officer at Pattern. Pattern is a tech company that builds an AI-driven platform for helping businesses grow faster and sell more on eCommerce marketplaces. John joins us on today’s program to discuss the biggest challenges for brand and consumer product executives, given the current state of AI adoption in the eCommerce sector. Later, he and Emerj Senior Editor Matthew DeMello dissect how new generative AI tools will impact advertising and content optimization. This episode is sponsored by Pattern. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Sean Moriarty, the new CEO of Primer. He joins Emerj CEO and Head of Research Daniel Faggella to discuss how to build trust in the true capabilities of AI-enhanced systems that will be making all the difference in life and death situations going forward for the defense sector and beyond. Throughout his appearance, Sean emphasizes the primacy of getting end users to properly execute procedures by understanding problems in human terms, not the esoteric language of subject matter experts. This episode is sponsored by Primer. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Tom Pettit, Chief Operations and Supply Chain Officer at Xylem. Xylem is a leading global water technology company committed to solving the world’s critical water, wastewater and water-related challenges through technology, innovation and expertise. Tom joins us on today’s program to talk about challenges for B2B leaders when it comes to providing their customers with high-quality experiences and what specific metrics can help industry leaders prepare their organizations for use cases in VR training and other generative AI tools. Today’s episode is sponsored by Aquant. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is legal expert Anna Gressel. She returns to the program today to discuss the impact that AI will have on legal workflows, from document processing to the skills law professionals should focus on as they conduct their work in tandem with emerging technologies. If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today’s guest is Ted Kwartler, Field CTO of Generative AI at DataRobot. DataRobot is an AI-powered software company that helps enterprises automate processes from end-to-end. Ted returns to the platform in conversation with Emerj CEO and Head of Research Daniel Faggella to examine what challenges for software development teams look like from the perspective of leadership. Later, Ted offers actionable insight on handling pushback on goals, assigning team members based on data-verified skills rather than work politics and planning future initiatives. This episode is sponsored by Pieces. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Matt Madrigal, Vice President and General Manager of Merchant Shopping at Google. Matt joins us on today’s program to talk about some general challenges retail SMBs face and how generative AI tools can help them tackle them. From virtual experiences to content creation, Matt explains how we’ll see many of the use cases previously only accessible to large companies impact all areas of retail and eCommerce. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today’s guest is Edosa Odaro, Chief of Data Analytics and Privacy Officer at Tawuniya and former Chief Data Officer at AIG. He is also the author of two books on overcoming data challenges, ‘Making Data Work’ and his latest, ‘Value Driven Data’ from the Taylor & Francis Group. Edosa returns to the podcast to talk about his written work and how organizations can overcome the inevitable growing pains of digital transformations. To discover more AI use cases, best practice guides, white papers, frameworks, and more, join Emerj Plus at emerj.com/p1.

Today’s guest is Shahar Chen, CEO and Co-founder of Aquant. Aquant is an AI-powered tech company that builds a co-pilot platform for service workflows. Shahar joins us on today’s show to talk about the role generative AI-enhanced co-pilot platforms can play, particularly in improving B2B customer experiences in field service across multiple industrial sectors from heavy industry to healthcare. This episode is sponsored by Aquant. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Dr. Yossi Sheffi, Professor of Engineering Systems and Director of the Center for Transportation and Logistics at the Massachusetts Institute of Technology. He is also the author of ‘The Magic Conveyor Belt: Supply Chains, AI and the Future of Work’. Dr. Sheffi returns to the show to expand on his thoughts about where human skills and labor markets are headed in the immediate impact of automated and autonomized workflows thanks to AI capabilities in logistics and manufacturing. To discover more AI use cases, best practice guides, white papers, frameworks, and more, join Emerj Plus at emerj.com/p1.

Today’s guests are Andrea Haskell, Principal of Strategy and Analytics at Deloitte Consulting, and Val Srinivas, Research Leader in Banking and Capital Markets for Deloitte. They join Emerj CEO and Head of Research Daniel Faggella to discuss the trends and challenges detailed in a new report from Deloitte on generative AI’s impact on investment banking. From using new #genAI tools for news analysis and summarization in financial workflows to looking beyond trading, such as M&A, advisory, and debt issuance – the trio explores AI adoption and its impact on workflows, talent, and risk management. This episode is sponsored by Deloitte. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Jason Wells, Chief Technology Officer at Pattern. Pattern is a tech company that builds an AI-driven platform to help businesses grow faster and sell more on eCommerce marketplaces. Jason joins Emerj CEO and Head of Research Daniel Faggella on today’s program to talk about the challenges developer teams and their managers face in integrating workflows, assessing engagement, hiring the right people and beyond. Throughout his appearance, he emphasizes the importance of individualizing over-generalizing systems for teams and elevating team members who are most passionate about solving problems. This episode is sponsored by Pieces (https://pieces.app/). Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Srihari Govindarajan, Senior Director of Finance Transformation at PayPal. Srihari joins Emerj CEO and Head of Research Daniel Faggella on today’s show to talk about how PayPal approaches fraud and policy abuse – including how they leverage a bespoke version of ChatGPT they refer to as “fraudGTP.” Throughout the episode, the pair scrutinize the concrete value of LLMs and other forms of generative AI in finserv workflows, specifically in mitigating fraud. This episode is sponsored by Riskified. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Dan Buckland, Medical Director of Duke University Health System. Dan is also an assistant professor at Duke University as well as a deputy human system risk manager at NASA. Obviously, he’s no stranger to the latest and greatest technology. However, Dan joins us on the program today to talk about Duke University’s unique approach to AI technologies - often using models that are at least two years old and have requisite training - and using virtual care as a last resort whenever data is showing in-person experiences are holding back patients and caregivers. To access Emerj’s frameworks for AI readiness, ROI, and strategy, visit Emerj Plus at emerj.com/p1.

Today’s guest is Ramesh Durvasula, Senior Vice President of R&D IT at Lilly. Ramesh joins us on the program today to discuss AI’s impact on the drug targeting process, particularly in helping pharmaceutical leaders like Lilly better predict what potential drugs to invest in for bringing to market and when. With increased certainty in drug targeting, Ramesh explains how AI capabilities are driving clinical trials to be used as an alternative form of healthcare. Visit emerj.com/beg1 to learn more about the practical steps for AI deployment for non-technical professionals. 

Today’s guest is Marco Argenti, Chief Information Officer at Goldman Sachs. Before working with Goldman Sachs, Marco served as SVP of Developer Services at Nokia, then Vice President of Technology of Amazon Web Services (AWS) in 2013, where he started and ran several AWS businesses, including mobile, serverless computing, Internet of Things, and augmented and virtual reality. He joins us on today’s program to talk about where banking leaders should be showing the most caution when it comes to emerging AI capabilities and how financial services professionals should think of cultivating their skills for the future. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today’s guest is Tsavo Knott, Co-founder and CEO of Pieces. Pieces is an AI-driven software company that builds a platform to enable software developers to work more efficiently. Tsavo joins us on today’s program to talk about the ways that new and emerging AI tools can help streamline workflows for developers, from making their work histories more accessible to bridging gaps between their work and their fellow stakeholders in design workflows. This episode is sponsored by Pieces. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Leonardo Lambert, Director of Commercial at Corti. Corti is an AI-driven software company that develops a digital assistant for augmenting caretakers in improving patient outcomes and internal performance. Leonardo joins us on today’s program to talk about the challenges facing caretakers in decreasing friction in the patient experience — from administrative costs to ensuring best practices. Throughout the episode, he emphasizes the importance of the patient’s first contact with a healthcare service funnel in delivering the highest quality care. This episode is sponsored by Corti. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guests are DLA Piper's Partner, Chief Data Scientist, Bennett Borden, and Partner, Chair AI and Data Analytics Practice, Danny Tobey. DLA Piper is among the world’s leading law firms and as Bennett and Danny explore with Emerj Senior Editor Matthew DeMello on today’s podcast, they have some compelling use cases at the cutting edge of AI applications in the legal realm. In a follow-up to their first episode on document management use cases, Bennett and Danny closely examine how large language models are changing workflows throughout the legal sector. Later, they look back at their conversation across both episodes to offer hypotheses on what future legal work will look like in an augmented AI future. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today’s guest is Michael Tambe, Head of Scaled Insight Science, Amazon Ads. Mike has led data science efforts in sales and marketing and leading edge companies like Amazon Ads and LinkedIn. Through these experiences he’s become an advocate of enterprises building a “data-driven go-to-market engine.” He joins Emerj Senior Editor Matthew DeMello on today’s podcast to talk about what that means, along with the challenges and possibilities of new emerging AI capabilities. To access Emerj’s frameworks for AI readiness, ROI, and strategy, visit Emerj Plus at emerj.com/p1.

Today's episode marks the return of our 'AI Futures' series, where we explore what AI means for the future of our society and species with a more academic caliber of guests. Today's guest is Florian Douetteau, Co-founder and CEO of Dataiku, a Europe-based artificial intelligence and machine learning unicorn that builds custom business solutions for what they call "Everyday AI" in industrial sectors like retail, healthcare, banking and beyond. Florian joins Emerj CEO and Head of Research Daniel Faggella on today's show to imagine what life will look like where experiences – from work to play and everything in between – will take place entirely in AI-generated virtual reality and what this will mean for societies and economies around the world. If you've enjoyed or benefited from the insights in this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today’s guest is Jeff Otto, Chief Marketing Officer at Riskified, a publicly traded SaaS company that specializes in fraud and chargeback prevention. In conversation with Emerj CEO and Head of Research Daniel Faggella, Jeff shares findings from Riskified’s new survey of 300 merchants from around the world on their customer policies, including refunds and loyalty programs. The survey sheds light on what refund policies and CX strategies mean for bottom lines across the retail and eCommerce sectors. Later, the pair discusses these problems from a data perspective and the growing importance of retail leaders being able to verify as much customer information as they can. This episode is sponsored by Riskified. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Carm Taglienti, Chief Data Officer and Data/AI Portfolio Director for Insight. Insight is a leading IT solutions provider specializing in streamlining enterprise data infrastructure. Carm returns to the program to talk about the future of generative AI capabilities, offering predictions that the technology will be characterized by more complex and efficient models, faster training and inference. Later, he and Emerj Senior Editor Matthew DeMello pull apart what these improvements mean both in their range of capabilities and applicability in various industries. This episode is sponsored by Insight. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest on the ‘AI in Business’ podcast is Haden Kirkpatrick, Vice President of Innovation and Venture Capital at State Farm. Haden began his position at State Farm in February 2021 and has spent much of the last decade in the insurance industry after starting his career at T-Mobile. He joins us on today’s show to talk about challenges facing the insurance industry – from the deluge of data coming from the Internet of Things and emerging generative AI tools. Throughout the episode, Haden pulls apart how these challenges look to an executive coming from a telecom background and how insurance leaders can leverage data tools to help solve them. For access to Emerj’s Executive Cheat Sheet on AI in insurance, check out emerj.com/ins1.

Today’s guest is Don McGuire, Chief Marketing Officer at Qualcomm. A wireless technology pioneer, Qualcomm invented the foundational technologies for 3G, 4G, and 5G, and today, Qualcomm technology can be found in just about every handset and many devices that we use every day. Qualcomm has diversified its business over the years into different industries, such as automotive, in addition to compute, XR, and more. Don joins us on today’s program to talk about the digital transformation of the automotive industry. He explains the notion of a ‘digital chassis’ essential for enhancing wireless capabilities in modern automobiles and both the hardware and software infrastructure involved. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today’s episode is the fourth in a special series we’re calling ‘Beyond GPU,’ taking a look at edge AI computing challenges and solutions with help from guests at leading vendors and superscale global tech brands. Our fourth guest in the series is Gordon Wilson, CEO of Rain. Rain is a tech company that builds integrated hardware-software platforms for radically cheaper AI solutions, which they refer to as ‘artificial brains.’ Gordon joins us on the program to talk about business problems facing companies across industries when it comes to driving edge computing power. Later, he pulls apart compelling use cases across industrial robotics and smart retail. This episode is sponsored by Rain. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s episode marks the return of our ‘AI Futures’ series, where we explore what AI means for the future of our society and species with a more academic caliber of guests. Today’s guest is Mark Surman, President and Executive Director of the Mozilla Foundation. Mark joins Emerj CEO and Head of Research Dan Faggella on the program to talk about lessons learned from the birth of the internet and how these lessons might translate to deeper insights about our current transition into the age of AI. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today’s guest is Heather Lane, Senior Architect at athenahealth. athenahealth is one of the leading U.S. providers of network-enabled services for healthcare and point-of-care mobile apps. Heather joins us on today’s program to discuss the implications of new, emerging generative AI capabilities on the healthcare space and the systems healthcare providers must implement to leverage their benefits. To access Emerj’s frameworks for AI readiness, ROI, and strategy, visit Emerj Plus at emerj.com/p1.

Today’s episode is the third in a special series we’re calling ‘Beyond GPU,’ taking a look at edge AI computing challenges and solutions with help from guests at leading vendors and superscale global tech brands leading the most advanced hardware platform teams on the planet. Today’s guest is Peter Tu, Chief Scientist of Computer Vision at GE Research. Peter returns to the ‘AI in Business’ podcast to talk about the advances in real-time cloud computing that are making computer vision more accessible across manufacturing, and how executives can take advantage of these advances with the proper preparations in infrastructure and systems. This episode is sponsored by Rain. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Ramesh Durvasula, Senior Vice President of R&D IT at Eli Lilly. Ramesh joins Emerj Senior Editor Matthew DeMello on the program today to survey the biggest challenges in biotech research and how emerging capabilities, particularly in generative AI, are paving the way for a new future for the industry. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today’s guest is Carmen Taglienti, Chief Data Officer and Data/AI Portfolio Director at Insight. Insight is a leading IT solutions provider specializing in streamlining enterprise data infrastructure. Carmen returns to the program today to discuss high-ROI use cases in generative AI models and how organizations can identify ones that match the core business value in their operations. Later, he and Emerj Senior Editor Matthew DeMello pull apart examples across the retail and manufacturing sectors. This episode is sponsored by Insight. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s episode is the second in a special series we’re calling ‘Beyond GPU,’ taking a look at edge AI computing challenges and solutions with help from guests at leading vendors and superscale global tech brands leading the most advanced hardware platform teams on the planet. Today’s guest is Adam Burns, Vice President of Network and Edge and Director of EdgeAI Development Tools at Intel. Adam joins us on today’s program to discuss the challenges across sectors in leveraging computer vision and the infrastructure necessary to take advantage of emerging use cases in edge computing. Visit emerj.com/beg1 to learn more about the practical steps for AI deployment for non-technical professionals.

In another installment of our ‘AI Futures’ series on the ‘AI in Business’ podcast, we host a debate on what Artificial General Intelligence (AGI) will mean for society and the human race writ large. While opinions on the subject diverge wildly from utopian to apocalyptic, the episode features grounded insight from established voices on both sides of the optimism-pessimism spectrum. Representing optimists is philosopher and thinker Roko Mijic, famous for the ‘Roko’s Basilisk’ controversy on the website Lesswrong. On the side of skepticism, we feature Dr. Roman Yampolskiy, Professor of Computer Science at the University of Louisville and a returning guest to the program. The two spar over whether or not AI with evident superior abilities to human beings will mean our certain destruction or whether such creations can remain subservient to our well-being. To access Emerj’s frameworks for AI readiness, ROI, and strategy, visit Emerj Plus at emerj.com/p1.

Today’s guest is Christian Mitchell, Executive Vice President and Chief Customer Officer at Northwestern Mutual. Christian joins us on the program to talk about the impact that large language models and generative AI tools will have on creating more enhanced customer experiences in financial planning and life insurance funnels by finding more ways to connect customers emotionally to their financial goals. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today’s episode is the first in a special series we’re calling ‘Beyond GPU,’ taking a look at edge AI computing challenges and solutions with help from guests at leading vendors and superscale global tech brands leading the most advanced hardware platform teams on the planet. Today’s guest in the series is Mark Heaps, Vice President of Brand and Creative at Groq. Groq is a tech company specializing in simplifying computing challenges to accelerate workloads in artificial intelligence, machine learning, and high-performance computing. Mark joins Emerj Senior Editor Matthew DeMello on today’s show to talk about challenges facing business leaders in building the infrastructure necessary to scale enterprise AI capabilities. Throughout the episode, Mark examines the process across infrastructure, model development, and model deployment, offering compelling use cases and explanations for the technology behind them along the way. This episode is sponsored by Groq. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Alberto Rizzoli, Co-founder and CEO of V7. V7 is an AI-first software company that builds a high-quality image and video training platform for model and database management. Alberto returns to the program to examine larger use cases in foundational large language models, and where these capabilities are achieving ROI across healthcare, retail, and manufacturing sectors. This episode is sponsored by V7. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Alan Boehme, Chief Technology Officer at H&M. Alan has also served at a number of Fortune 500 companies, assisting them through their digital transformations, including Coca-Cola and Procter & Gamble. Alan joins us on the program today to discuss emerging challenges in retail, from micro-generational trends to the incentive for brands to share more significant amounts of consumer intelligence. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today’s episode marks the return of our ‘AI Futures’ series, where we explore what AI means for the future of our society and species with a more academic caliber of guests. Today’s guest is Dr. Pani Farvid, Associate Professor at The New School and founder of the SexTech Lab. She joins Emerj CEO and Head of Research Daniel Faggella in asking serious questions about the future potential of AI-generated content on human reward systems, namely our reproductive drives. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today’s guest is Erik Duhaime, Co-founder and CEO of Centaur Labs. Centaur Labs helps AI developers and data scientists label medical and scientific datasets at scale so that they can build and improve their models more quickly and easily. He joins us on the program today to talk about generative AI in the healthcare space today and the increasingly important role human experts will play in the development of the AI of tomorrow. This episode is sponsored by Centaur Labs. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Carm Taglienti, Chief Data Officer and Data/AI Portfolio Director for Insight. Insight is a leading IT solutions provider specializing in streamlining enterprise data infrastructure. On today’s show, Carm joins Emerj Senior Editor Matthew DeMello to discuss where business leaders can find true value-creation opportunities from emerging generative AI technologies. As the hype cycle shows no signs of slowing down, Carm offers actionable, non-technical advice to business leaders for identifying needs with broad genAI crossover and preparing data-ready strategies essential for integrating these capabilities into the organization. This episode is sponsored by Insight. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Leo Barella, Senior Vice President and Chief Technology Officer at Takeda. He joins Senior Editor Matthew DeMello on this week’s program to talk about the biggest challenges facing the healthcare and life science spaces and where we’re starting to see AI capabilities and use cases emerge, particularly in drug targeting development. Later, he explains what he sees as an emerging market for healthcare microservices evolving from expanding data capabilities.

Today’s guest is Zohar Bronfman, CEO and Co-founder of Pecan. Pecan is a predictive analytics software company that works with companies across retail, eCommerce and manufacturing spaces. Zohar joins Emerj CEO and Head of Research Daniel Faggella in another installment of our series on winning executive buy-in to talk about the lessons he has learned from a vendor perspective. Later, he pulls apart the best strategies for addressing the technology hype cycle in the sales process and what ‘executive AI fluency’ will come to mean as these technologies become more ubiquitous in everyday life. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today’s guest is Alberto Rizzoli, Co-founder and CEO of V7. V7 is an AI-first software company that builds a high-quality image and video training platform for model and database management. Alberto joins us on the program to discuss what generative AI capabilities will mean across industries and the biggest challenges facing enterprise leaders trying to integrate bespoke genAI models into their organizations. Today’s episode is sponsored by V7. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Anna Gressel, Counsel at Paul, Weiss. Paul, Weiss (short for Paul, Weiss, Rifkind, Wharton & Garrison LLP) is a law firm based in New York City with over 1,000 lawyers on staff. Previously, Anna served as Senior Associate at Debevoise & Plimpton. She joins us on the program today to discuss the legal exposure and risk posed by AI legislation across the world. Given how many sectors are on the cusp of AI proliferation in the advent of generative AI and large language models, Anna offers advice on the best way for business leaders to start thinking about these problems and the difference in legal exposure between kinds of organizations. If you’re interested in unlocking our AI best practice guides, frameworks for AI ROI, and specific resources for AI consultants, visit emerj.com/p1.

Today’s guest is Dr. Robin Hanson, Associate Professor of Economics at George Mason University. Dr. Hanson is a prominent contributor to discussions on the implications of AI applications on realpolitik going into the future. In conversation with Emerj CEO and Head of Research Daniel Faggella, Robin contributes to our special ‘AI Futures’ series by pulling apart ethical concerns for the species as AGI develops and how the forces behind that growth must balance these concerns moving forward. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today’s guest is Alignment Health Chief Medical Informatics Officer, Dr. Arta Bakshandeh, D.O., M.A. Alignment Health is a tech-enabled Medicare Advantage healthcare firm that celebrated its first year as a public company in March. He joins us on the program to talk about the latest AI developments in the healthcare space, particularly regarding the limitations of machine learning and the seemingly endless potential for large language models. If you’re interested in unlocking our AI best practice guides, frameworks for AI ROI, and specific resources for AI consultants, visit emerj.com/p1.

Today’s guest is Carlos Quezada, Vice President of Customer Experience Strategy at Hewlett Packard Enterprises. He joins Emerj Senior Editor Matthew DeMello on the program to talk about building customer journeys simultaneously from the B2B and infrastructure perspectives. Later, they talk about how friction in customer journeys predicates a balance between automation and humans in the loop of critical workflows. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today’s guest is Edosa Odaro, Chief of Data Analytics and Privacy Officer at Tawuniya, former Chief Data Officer at AIG, and author of two books on overcoming data challenges. For the first of a two-episode appearance on the podcast, Edosa joins us to talk about data challenges in the insurance spaces on both sides of the table. Together with Emerj Senior Editor Matthew DeMello, Edosa offers advice ranging from how leaders can close the service gaps between insurance and the rest of financial services to the considerations business leaders need to keep in mind when pursuing insurance for business solutions utilizing AI. 

Today’s guest is Dorothy Li, Chief Technology Officer of Convoy, a logistics and software company based in Seattle that has raised nearly a billion dollars in funding. Dorothy spent over a decade at Amazon, where she served as vice president of user experience, then of BI and analytic services at AWS. In conversation with Emerj Head of Research Daniel Faggella, she explains the best strategies for communicating the benefits of AI projects to non-technical leadership. Later, they discuss how Google, AWS, and Microsoft are lowering the barriers to entry for SMEs looking to start in AI and democratizing data science roles that were highly specialized just a few years ago. To discover more AI use cases, best practice guides, white papers, frameworks, and more, join Emerj Plus at emerj.com/p1.

Today’s guest is Frantz Saintellemy, President and Chief Operating Officer of LeddarTech. LeddarTech is a global software company headquartered in Québec City, Canada, that develops and provides comprehensive perception software solutions that enable the deployment of advanced driver assistance systems (ADAS). Frantz joins us on the program to talk about the problems facing automotive OEMs and Tier 1-2 suppliers when it comes to safety and how regulations are beginning to catch up to the technology at play in these solutions. This episode is sponsored by LeddarTech. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Adam Oberdick, Lead Director of Asset Protection at CVS Health. Adam has over 15 years of experience in asset protection across the retail sector for such name brands as Kmart, Target and Nike. In conversation with Emerj Senior Editor Matthew DeMello on today’s program to talk about how asset protection workflows have changed over that time thanks to AI capabilities and how these technologies are changing conversations between asset protection teams and retail leaders. Throughout, Adam gives direct insight into the signals and narratives that compel C-suites to act on loss prevention insights from new data tools. If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful or liked most about this show!

Today’s guest is Dr. Yossi Sheffi, Professor of Engineering Systems and Director of the Center for Transportation and Logistics at the Massachusetts Institute of Technology. He is also the author of ‘The Magic Conveyor Belt: Supply Chains, AI and the Future of Work.’ In conversation with Emerj Senior Editor Matthew DeMello, Dr. Sheffi analyzes the different challenges facing logistics and manufacturing leaders when it comes to ascendent AI technologies like autonomous freight. Later their discussion offers insight on where human judgment is still very necessary to build trust into workflows. 

Today’s guests are Melissa Easy, Vice President and General Manager of Clinical Technologies at IQVIA, and Tim Riely, Vice President of Clinical Data Analytics at IQVIA. They return to the program to talk with Emerj Senior Editor Matthew DeMello about the current state of AI in life sciences and clinical trials. Throughout the episode, Melissa and Tim underscore both the ongoing and impending impact of large language models on report writing and other clinical trials-oriented use cases. 

Today’s guests are DLA Piper Chief Data Scientist Bennett Borden and Chair of DLA Piper’s AI Practice Danny Tobey. DLA Piper is among the world’s leading law firms, and as Bennet and Danny explore with Emerj Senior Editor Matthew DeMello on today’s podcast, they have some fascinating use cases at the cutting edge of AI applications in the legal realm. In their first of two appearances, Bennet and Danny examine how AI impacts document management in the legal sector. Throughout the conversation, the trio constantly tries to look at legal workflows and roles through the lens of data processing – especially in areas of cross-over with adjacent sectors in financial services and healthcare. If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today’s guest is Dr. Nele Jessel, Chief Medical Officer at Athenahealth. Athenahealth is one of the leading U.S. providers of network-enabled services for healthcare and point-of-care mobile apps. She joins us on the program to talk about the biggest challenges facing healthcare – including the burden that a lot of new technology is placing on doctors. Throughout her appearance, Dr. Jesel underscores the many ways data can be used for improved patient experiences that bear a strong resemblance to customer experience workflows in other industries. To discover more AI use cases, best practice guides, white papers, frameworks, and more, join Emerj Plus at emerj.com/p1.

Today’s guests are Melissa Easy, Vice President and General Manager of Clinical Technologies at IQVIA, and Tim Riely, Vice President of Clinical Data Analytics at IQVIA. They join Emerj Senior Editor Matthew DeMello on the program to talk about the current state of AI in life sciences and clinical trials. Throughout the episode, Melissa and Tim underscore the extent that clinical trials are changing thanks to data, and how life sciences will change as more people seek clinical trials as a form of alternative care. To discover more AI use cases, best practice guides, white papers, frameworks, and more, join Emerj Plus at emerj.com/p1.

Today’s guest is Director of Enterprise Accounts at AI21 Labs, Michael Elias. AI21 Labs is a Tel Aviv-based software company specializing in natural language processing-based systems. Michael joins Emerj Senior Editor Matthew DeMello on the program to pour through the growing number of use cases for large language models in the financial services space. This episode is sponsored by AI21 Labs. Learn more about sponsored content and how to engage with the Emerj audience at emerj.com/ad1.

Today’s guest is PwC partner in Data, Analytics, and AI, Bret Greenstein. Bret returns to the program to share best practices for selling the C-suite on AI initiatives with Emerj CEO and Head of Research Daniel Faggella as part of a special episode series on winning executive buy-in. In the process, Bret emphasizes how to communicate in ways tailored to executives transitioning from what he describes as ‘spreadsheets and gut feelings’ to genuinely data-driven insights. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today’s guest is Muddu Sudhakar, CEO of Aisera. Aisera is a tech company specializing in conversational AI that helps customer support teams answer tickets faster. Muddu returns to the platform after appearing on our sister ‘AI in Financial Services’ podcast to talk about how large language models are at the heart of transformative conversational AI for legacy and text-based financial firms – not just for customer experiences but also for employees. If you’re interested in unlocking our AI best practice guides, frameworks for AI ROI, and specific resources for AI consultants, visit emerj.com/p1.

Today’s guest is VP of Analytics and Strategic Finance at Etsy, Gerald van den Berg. He joins Emerj Senior Editor Matthew DeMello on the program to discuss the convergence of a post-COVID retail environment for fraud and the AI-driven technological advances behind fraud detection and customer personalization at the heart of current privacy concerns. Later, Gerald explains the best strategies for classifying customers based on risk and how to balance loss prevention and serving honest customers. This episode is sponsored by Riskified. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Asif Hasan, Co-founder of Quantiphi. Quantiphi is an AI-First digital engineering company that designs AI-driven services and platforms for broad applications across industries. In conversation with Emerj CEO and Head of Research Daniel Faggella, Asif explores the potential of large language models with pragmatic explanations of how the technology works. Throughout, he underscores that the costs of cognitive work is about to plummet thanks to the impact of this technology. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Dr. Raghav Vadhera, Lead Technical Architect for AI/ML Platform & Services at Raytheon. In conversation with Emerj CEO and Head of Research Daniel Faggella recorded live at The AI Accelerator Summit in Boston in October 2022, they cover leveling up AI public-private projects through changing leadership mindsets with more and young talent that helps older enterprises unlearning old lessons from the IT-dominant world. In the process, Raghav offers lessons learned in earning executive buy-in amid challenging stakeholder relationships throughout his entire career.

Today’s guest is Mark Brunner, President of Primer Federal. Together with Emerj Senior Editor Matthew DeMello, Mark examines the three major gaps between the Department of Defense’s current AI capabilities and the race for dominance with China – especially in areas where what he calls the defense industrial network can fill with emerging AI superiorities emerging from the Ukrainian battlefront. Later, they talk about what sets the race apart in the history of armed conflict and the importance of end-user data from subject matter experts in updating legacy systems. This episode is sponsored by Primer. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is NLPLogix CFO and COO Fallon Gorman. NLP Logix is a fast-growing AI services firm based in Florida that serves both the public and private sectors. Fallon joins us on today’s program to discuss the best strategies for organizations to attain ROI from AI projects. In conversation with Emerj Senior Editor Matthew DeMello, Fallon talks about how “pain points” are symptomatic of larger problems and how easily business leadership can misjudge the complexity of a project based on a lack of concrete understanding of AI’s true capabilities. This episode is sponsored by NLP Logix. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Gero Gunkel, Chief Operating Officer and Data Science Leader for Zurich Insurance. Gero returns to the program to explain to Emerj Senior Editor Matthew DeMello how much successful AI adoptions rely on planning that has nothing to do with coding, data, or algorithms. In listing considerations from design to keeping subject matter experts engaged, Gero cites specific insurance-related examples where non-technical decisions can make or break an early in-house AI initiative. Download our PDF brief “AI in Insurance: Executive Cheat Sheet” at emerj.com/ins1.

Today’s guest is VP Platform for AI21 Labs, Dan Padnos. AI21 Labs is a Tel Aviv-based software company specializing in natural language processing-based systems. Together with Emerj Senior Editor Matthew DeMello, Dan looks at retail and eCommerce challenges in ensuring accurate product descriptions and personalization at scale, and how advanced large language models like GPT4 are providing solutions. This episode is sponsored by AI21Labs. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Carlo Giovine, a partner with McKinsey and lead for QuantumBlack Labs. He joins us to share findings from McKinsey’s “State of AI” in 2022 report – and why the nuances of the study run counter to a lot of cliches we find in the current hype cycles of AI-associated technologies like large language models and conversational AI. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today’s guest is Chris Nelson, Senior Vice President of Asset Protection at Gap Inc. Chris joins us to share his experience in loss prevention going from the military to on-site security and on to the world of data. He describes the challenges in each realm, where they are interrelated, and what the difference looks like in data signals. This episode is sponsored by Riskified. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Amaresh Tripathy, Senior Vice President and Global Business Leader at Genpact. Genpact is an American professional services firm that employs over 100,000 people in over 30 countries. He leads a team of 15,000 analytics experts covering data engineering, data insights, AI, and machine learning. Today’s program is the first in a multi-episode series focusing on winning executive buy-in for AI projects. Amaresh joins Emerj CEO and Head of Research Daniel Fagella to talk about the importance of fluency in business and data among enterprise leadership. Later, he offers a framework for cooperatively assessing an organization’s capacity for innovation and scale. To access Emerj’s frameworks for AI readiness, ROI, and strategy, visit Emerj Plus at emerj.com/p1.

Today’s guest is Connie Chan, General Partner at a16z. In conversation with Emerj Senior Editor Matthew DeMello, Connie discusses the challenges consumer companies are facing from distribution to mobile technology. Later, she addresses how AI use cases in personalization and the consolidation of social media as marketing distribution channels will shape the future of consumer technology. 

A note from a16z on today’s episode:

The content here is for informational purposes only and should not be taken as legal, business, tax, or investment advice, or be used to evaluate any investment or security and is not directed at any investors or potential investors in any a16z fund. For more details, please see a16z.com/disclosures.

Today’s guest is Ryan Rascop, Senior Business Development Manager at Insight, a leading IT solutions provider specializing in streamlining enterprise data infrastructure. In conversation with Emerj Senior Editor Matthew DeMello, Ryan discusses what sets Centers of Excellence (CoE) apart as an organization-wide approach to adopting AI. Throughout their conversation, he spells out what organizations should pursue CoEs, what signals can tell business leaders that a CoE is the ultimate remedy for reconciling data with their business goals, and how to approach scaling infrastructure for those ends. This episode is sponsored by Insight. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is NLPLogix Modeling and Analytics Lead and Data Scientist Ben Webster. NLP Logix is a fast-growing AI services firm based in Florida that serves both the public and private sectors. Ben joins us on the program to discuss topic search as a business capability and the value of detecting meaningful signals originating both inside and outside the organization. Together with Emerj Senior Matthew DeMello, Ben addresses the challenges in this emerging discipline and how to connect results to hard ROI. This episode is sponsored by NLP Logix. To learn more about Emerj Media and how to reach the Emerj audience, visit emerj.com/ad1.

Today’s guest is Ylan Kazi, Chief Data Officer at Blue Cross Blue Shield of North Dakota. Ylan returns to the program in conversation with Emerj Senior Editor Matthew DeMello to discuss how AI is changing the intimacy and accuracy of diagnostics in ways that revolutionize how healthcare leaders look at the patient experience. In comparing relevant use cases from large language models and the potential of new platforms like ChatGPT, Ylan focuses on where emerging healthcare AI capabilities are finding serious ROI. If you’re interested in unlocking our AI best practice guides, frameworks for AI ROI, and specific resources for AI professionals, visit emerj.com/p1.

Today’s guest is Co-Founder and Co-CEO of AI21 Labs, Ori Goshen. AI21 Labs is a Tel Aviv-based software company specializing in natural language processing-based systems. In conversation with Emerj CEO and Head of Research Daniel Faggella, Ori expounds on generative AI use cases that carry true ROI potential for every business and where the technology is expected to take us over the next decade. Together, they offer analyses of genAI’s capacity as an “autocomplete”-style technology and where comparisons between the two begin and end. This episode is sponsored by AI21 Labs. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Instacart Chief Operations Officer Asha Sharma. She joins us on the program to discuss the biggest challenges facing retail leaders in the post-COVID world and how data is playing a major role in their solutions. Throughout, she pulls from her experience in the grocery space to underscore how AI use cases in fraud, personalization, and customer “inspiration” represent converging vectors in a new, transformative, and digitally-driven approach to eCommerce. This episode is sponsored by Riskified. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1. 

Today’s guest is Nell Watson, Executive Consultant Philosopher at Apple and AI Ethics Maestro at the IEEE Standards Association. Nell also leads a host of initiatives in teaching machines prosocial behavior and resolving cultural conflicts. She joins the AI in Business podcast to talk about the potential of AI to promote propaganda efforts through the lens of ‘zersetzung’ – a psychological espionage strategy developed during the Cold War where operatives wage warfare with a target’s sanity. To discover more AI use cases, best practice guides, white papers, frameworks, and more, join Emerj Plus at emerj.com/p1.

Today’s guest is NLP Logix Modeling and Analytics Lead and Data Scientist Katie Bakewell. NLP Logix is a fast-growing AI services firm based in Florida that serves both the public and private sectors. Katie joins us on the program to discuss the data science lifecycle and what business leaders can do to avoid challenges in model development. Together with Emerj Senior Matthew DeMello, Katie offers best practices for detecting where models are misreading the reality of the results on the ground and how to adjust for changing circumstances and business strategies. This episode is sponsored by NLP Logix. Learn more about sponsored content and how to engage with the Emerj audience at emerj.com/ad1.

Today's guest is the Co-Founder of GreyOrange, Samay Kohli. GreyOrange is a warehouse robotics and software company that works in apparel, retail, consumer electronics, and home improvement, among other industries. In conversation with Emerj Senior Editor Matthew DeMello, Samay discusses the labor shortages facing warehouses and where 'real, tangible' AI is making a difference in helping fulfillment agents optimize their workflows. If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show! 

Today's guest on the 'AI in Business' podcast is Geoffrey Smalling, VP of Engineering at Flexport, a global logistics company with a multi-billion dollar valuation. In conversation with Emerj Senior Editor Matthew DeMello, Geoffrey explains how different global supply chain problems look end-to-end than any specific "link" in the chain, even as the world economy puts COVID in the rearview mirror. Later, they pull apart use cases in global brands and wholesale distribution and pull apart the balance between data collection and visualizing the most critical information in their user dashboards. If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today’s guest is Eyal Raab, Vice President of Business Development and Sales for Riskified, a publicly traded Saas company that specializes in fraud and chargeback prevention. In conversation with Emerj Senior Editor Matt DeMello, Eyal talks about the impact of AI in preventing forms of eCommerce fraud, including using merchant goodwill policies against them, such as empty box fraud. Because of the multiple layers and players in eCommerce, many of these applications bear a striking resemblance to others in KYC compliance in financial services and predictive maintenance for manufacturing. This episode is sponsored by Riskified. Learn more about sponsored content and how to engage with the Emerj audience at emerj.com/ad1.

Today’s guest is Conversica Chief Marketing Officer David Greenberg. Together with Emerj Senior Editor Matthew DeMello, David explores the biggest challenges for sales and marketing teams trying to turn leads into opportunities. Later, they examine where data is making a difference in solving those challenges in helping enterprises grow their outbound in a manageable way that insulates themselves from the friction of high SDR turnover. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today’s guest is John Bohannon, Senior Director of Data Science and Director of Science at Primer.ai. Primer is a security AI platform serving Fortune 500 companies and multiple defense agencies in the US federal government. Together with Emerj CEO and Head of Research, Daniel Faggella, John pulls apart what makes the Ukraine war truly unique in the scope of both history and technology – and how AI is playing an integral role in the conflict for both sides. This episode is sponsored by Primer. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Gero Gunkel, Chief Operating Officer and Data Science Leader for Zurich Insurance. In conversation with Emerj Senior Editor Matthew DeMello, Gero expounds on the increasing impact of large language models on the insurance space driven by the growing size of these models, allowing them to tackle more complex problems for more complex sectors. Later, they touch on the impact of ChatGPT and best practices for insurance firms just starting to use large language models. To access Emerj’s frameworks for AI readiness, ROI, and strategy, visit Emerj Plus at emerj.com/p1.

Today’s guest is Eigen Technologies CEO Lewis Liu. Eigen is an intelligent document processing platform specializing in helping organizations transform documents into any form of data. In conversation with Emerj Senior Editor Matthew DeMello, Lewis talks about the challenges of legacy systems in financial services and intelligent document processing as a means of unlocking the information inside. Throughout the conversation, they differentiate the technologies involved from existing hype around LLMs and give a sober analysis of their exact capabilities and incapabilities. This episode is sponsored by Eigen Technologies. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today's guest is Scott Zoldi, Chief Analytics Officer of FICO. In conversation with Emerj Senior Editor Matthew DeMello, Scott helps dissect somewhat troublesome findings from FICO's recent survey on responsible AI in financial services. Later, they discuss ways that business leaders can close the gap in AI understanding and education often felt between organizations and their boards. To discover more AI use cases, best practice guides, white papers, frameworks, and more, join Emerj Plus at emerj.com/p1.

Today’s guest is Carm Taglienti, Distinguished Engineer and Product Portfolio Director for Insight, a leading IT solutions provider specializing in streamlining enterprise data infrastructure. He joins us on the podcast today to talk about some of the challenges organizations face both in laying the groundwork for AI transformation from scratch and developing existing systems in a way that avoids technical debt. This episode is sponsored by Insight. Learn more about sponsored content and how to engage with the Emerj audience at emerj.com/ad1.

Today’s guest is Aamar Hussain, Director of Data & AI Customer Solution Architecture for Azure at Microsoft. Aamar also has experience at Google and helping transform businesses through customer experience. He joins Emerj Senior Editor Matthew DeMello today in fielding questions about what do – particularly financial services organizations – wish they had known at the initial, or “foundational” phase of a customer experience transformation through data. Later, they discuss potential criteria for determining whether an organization should seek a vendor or develop data capabilities in-house. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today’s guest is Ylan Kazi, Chief Data Officer at Blue Cross Blue Shield. He joins us in the first of two episodes to discuss AI’s strides in diagnostics over the years, primarily driven by visual data in radiology and elsewhere. But this is not to discount where we find compelling use cases in text and language data – especially with how the healthcare space has reacted to the emergence of Chat-GPT and large language models. To discover critical AI applications and trends, download our whitepaper “3 Ways to Discover AI Trends” at emerj.com/t3.

Today's guests are WorkFusion VP, Head of AI Paul Tepper, and VP of Product Management Tina Chace. WorkFusion is a software company with over $340 million in funding that blends RPA and AI – a process often called intelligent automation – to help businesses digitize their operations. In conversation with Emerj Senior Editor Matthew DeMello, Paul, and Tina differentiates intelligent automation from RPA and explain why compliance and financial crime are particularly well suited for intelligent automation as a solution. If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today’s guest is Senior Vice President, Federal, R+D at Palantir, Shannon Clark. Shannon has spent nearly twenty years immersed in the defense sector, both for private contractors and the federal government. In conversation with Emerj CEO Daniel Faggella, Shannon explains the core cultural and technical barriers that make AI readiness challenging in defense – and the best places in the Department of Defense to begin preparing legacy defense systems for AI enhancement. Later, they discuss the high demand for engineers in the federal government and offer advice to AI-driven defense startups. To access Emerj’s frameworks for AI readiness, ROI, and strategy, visit Emerj Plus at emerj.com/p1.

Today's guest is Dr. Lori Cenci, US Head of Unauthorized Trade Surveillance at HSBC. She has over two decades of experience in risk, compliance, conduct, capital markets, quantitative research, product development, client advisory, consulting, writing, and teaching with such austere financial services brands as HSBC. In conversation with Emerj CEO Daniel Faggella, they dissect the impact of AI on insider risk detection and compliance in the financial services space and what a day in the life is like for a market abuse investigator. Later, Lori offers strategies for sorting organizational problems and developing the right questions that automatically cultivate the best data to detect insider risk. If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today’s guest for the final episode in our five-part ‘AI Futures’ series on the ‘AI in Business’ podcast is Tom Davenport, an American academic, business leader, and world-renowned voice in matters of artificial intelligence. He joins Emerj CEO and Head of Research Daniel Faggella to discuss the forces that are making new developments in generative AI mandatory across the global economy. Later they examine how business leaders can make the most of these technologies without incurring undue legal risk. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today’s guest is Piotr Niedzwiedz, Founder & CEO at neptune.ai. In conversation with Emerj CEO Daniel Faggella, they discuss how business leaders can best help their organizations navigate the transition from an AI services model to an AI product model. From challenges in venture capital to judging whether or not your AI product can even be a viable service, to begin with, Piotr pulls directly from his experience at neptune.ai and beyond to offer the audience direct insight. To discover more AI use cases, best practice guides, white papers, frameworks, and more, join Emerj Plus at emerj.com/p1.

Today's guest for part four in our five-part 'AI Futures' series on the 'AI in Business' podcast is Dr. Francesca Rossi, Fellow and AI Ethics Global Leader at IBM and President of the American Association for Artificial Intelligence. She joins Emerj CEO and Head of Research Daniel Faggella to discuss challenges and solutions for humanity posed by the evolution of generative AI, virtual reality, and computer-brain interface. If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today’s guest is Dan Diasio, Global Artificial Intelligence Leader at EY Consulting. Dan has spent the last two decades leading data and AI initiatives at the legacy financial services firm. He joins Emerj CEO and Head of Research Daniel Faggella to talk about the challenges unique to legacy institutions in starting AI projects and laying the groundwork for organization-wide transformations from effectively cultivating data. To access Emerj’s frameworks for AI readiness, ROI, and strategy, visit Emerj Plus at emerj.com/p1.

Today’s guest on the ‘AI in Business’ podcast is Chief Medical Officer, Chief Learning Officer, and Co-Founder at Reulay Inc., Dr. Srini Pillay. He joins Emerj CEO Daniel Faggella on our special ‘AI Futures’ series to discuss the capacity for virtual and augmented reality technologies to alter emotional states in users. While they look far into upcoming possibilities, the truth is this technology is here in a plethora of use cases Dr. Pillay and Daniel discuss in depth. Later, Srini explains the challenges in customizing virtual experiences for individual users. To access Emerj’s frameworks for AI readiness, ROI, and strategy, visit Emerj Plus at emerj.com/p1.

Today's guest is Supreet Kaur, Assistant Vice President at Morgan Stanley. She's spent the last five years working in data spaces across financial services and life sciences, along with essential advocacy work in mentoring a diverse next generation of data science leaders. In conversation with Emerj CEO Daniel Faggella, Supreet tells business leaders three metrics they need to measure their enterprise AI success. Later, they dissect common approaches to ROI from leadership and IT teams that are at odds with AI adoption's experimental nature. To discover more AI use cases, best practice guides, white papers, frameworks, and more, join Emerj Plus at emerj.com/p1.

Today’s guest is Nir Eyal, Stanford professor and the author of Hooked: How to Build Habit-Forming Products. In conversation with Emerj CEO and Head of Research, Nir digs deeper into the potential of VR and generative AI to reinforce good and bad habits from the products we use. Once we reach the point of immersion with these technologies, Nir points out on the podcast, their ability to influence our behavior will be enormous. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today's guest is Ilke Demir, designer of FakeCatcher and Senior Staff Research Scientist at Intel. FakeCatcher is a new AI-powered deepfake video detection tool developed by Intel. In conversation with Emerj Senior Editor Matthew DeMello on the podcast, Ilke explains the science behind Intel's new deepfake detection technology and its many applications for both individual journalists and media enterprises. Later, she talks about how her research has illuminated even deeper mysteries behind the question, "What makes us human?". Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today's guest is Lambert Hogenhout, Chief of Data, Analytics, and Emerging Technologies at the United Nations. Lambert is also a project lead with A Future in AI – a nonprofit focused on fostering a dialog between youth, tech leadership, and global policymakers on the nature and implications of AI. In conversation with Emerj CEO and Head of Research Daniel Faggella, Lambert explains the dangers of personalized virtual worlds and how best to think of the relationship between humanity and technology going forward. If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today's guest is the Head of Research at Bloc Ventures, David Pollington. Bloc Ventures is an investment firm known for its early-stage entrances and lucrative exits in deep tech. In conversation with Emerj CEO Daniel Faggella, David talks about how the barriers to entry for serious data analytics use cases are lowering to startups. He cites a growing interest from industrial sectors in overcoming challenges in limited data as a driving force behind the trend. Later, they discuss the economic viability of one learning method surrounding the commercialization of limited data problems. Discover more AI use cases, best practice guides, white papers, frameworks, and more by joining Emerj Plus at emerj.com/p1.

Today’s guest is Mark London, Chief Risk Officer for Abound, formerly known as Fintern – a startup specializing in data-driven approaches to small consumer loans. In conversation with Emerj CEO and Head of Research Daniel Faggella, Mark talks about the differences in small and large consumer loans from a data perspective and how lenders can decrease their risk without treating credit scores as the end-all-be-all. And later, they discuss new business opportunities coming from the democratization of data and how long it will take before legacy financial institutions can truly reap the benefits. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today’s guest is Remi Duquette, Vice President of Innovation and Industrial AI at Maya HTT. Short for Maya Heat Transfer Technologies, Maya HTT is a leading software developer and engineering services provider with nearly 200 employees based in Chicago and specializing in heavy industry solutions. In conversation with Emerj Head of Research Daniel Faggella, Remi explains the growing importance of real-time telemetry data for preventing unplanned downtime in heavy manufacturing spaces. The real challenge, Remi emphasizes, is in honing the data to give business leaders a singular real-time picture of their activities relative to their business challenges. This episode is sponsored by Maya HTT. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Dorothy Li, Chief Technology Officer of Convoy, a logistics and software company based in Seattle that has raised nearly a billion dollars in funding. Dorothy spent over a decade at Amazon, where she served as vice president of user experience, then of BI and analytic services at AWS. Together with Emerj Head of Research, Daniel Faggella, Dorothy explores a logistics use case for AI capabilities in predictive inventory and the impact it is having on manufacturing writ large. Still, there are many challenges, among them that truckers and freight carriers don’t have the equipment (mobile apps, GPS) that other last mile and delivery workers have. Later, they examine where AI can be applied to help schedule deliveries to avoid unplanned downtime. To access Emerj’s frameworks for AI readiness, ROI and strategy, visit Emerj Plus: emerj.com/p1.

Today’s guest is Emily Bremner, Fractional Product Leader and Advisor. Emily was the SVP of Product at Signal AI, a software company specializing in external intelligence with over $100 million in funding at the time of this episode’s recording. In conversation with Emerj’s Head of Research, Daniel Faggella, Emily talks about how AI can not only help companies manage their internal data but also process data from their external environment to find insights into risks and opportunities. Later, she dives into use cases for strategic reputation management, citing how interactions between larger institutions and the media can impact investment risk to tax and regulatory compliance. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today's guest is Dr. Peter Day, Chief Technology Officer at Quantcast. Quantcast is a technology firm founded in 2006, working in AI-driven audience metrics and advertising from the industry's earliest days. In conversation with Emerj CEO Daniel Faggella on the AI in Business podcast, Peter offers a tour of his experience building successful AI teams. From recruitment and hiring to finding the proper dynamics with early adoption stakeholders – what does it take to get the right people in the right "seats on the bus"? Peter answers that question and more, offering guidance and best practices, especially for business leaders outside the AI world from non-tech organizations and industries. If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today’s guest is Scott Nowson, Artificial Intelligence Leader at PwC Middle East. Scott has a Ph.D. in natural language processing and has worked for many years before PwC as a consultant for legacy enterprises looking to get started in AI. Not long ago, the AI in Business podcast featured episodes discussing how to hire and build AI teams, focusing on crucial insights most helpful for non-technical business leaders. In today’s episode, we explore the topic from the other side of the table, mining Scott’s technical expertise for what makes successful AI adoption teams best work together. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Caroline Gorski, CEO of R² Factory – a data and tech-focused subsidiary of Rolls Royce. In conversation with Emerj CEO Daniel Faggella, they discuss being a new kind of company underneath a century-old legacy luxury name brand in heavy industry and the benefits of creating a separate experimentation-first culture within a big enterprise. Is it possible to develop subcultures that can do that kind of nimble innovation? Where do people feel brave enough to innovate and experiment in ways that foster legacy business? All are easier said than done – but Caroline shares hands-on experience testing strategies that work in person throughout the podcast today. To access Emerj’s non-technical guide for getting started with AI deployment, check out emerj.com/beg1.

Today's guest is the Director of Engineering, Telecommunications Orchestration, Analytics, and Automation at Google, Mazin Gilbert. Mazin's career is one that has seen its fair share of enterprise teams facing the challenges of legacy data stacks as they enter the age of AI, including AT&T. In discussing his work at Google with Emerj CEO Daniel Faggella, he talks about what he sees on the 'other side of the fence' in a tech company environment. He also shares critical insight on the difference both cultures need from leadership to achieve successful ROI. If you've enjoyed or benefited from the strategies shared in this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today's guest is VP and Chief Supply Chain Executive at Westfall, David Schultz. Westfall is a contract manufacturing firm based in Las Vegas, Nevada, working primarily in plastics and resins. First, David and Emerj CEO Daniel Faggella break down challenges specific to procurement and what makes the process so consequential to manufacturing processes. Later, they examine what the 'guessing games' of future manufacturing variables will look like when better informed by AI-derived insights. This episode is sponsored by Arkestro. To learn more about how brands work with Emerj and other Emerj Media options, visit emerj.com/ad1.

Today's guest is Aktana Chairman and CEO David Ehrlich. Aktana is an AI vendor that helps life science commercial teams go to market with their products. On the AI in Business podcast, David talks about the challenges that marketing and product teams face in getting pharmaceuticals in the marketplace and where these challenges overlap with broader industry applications in banking and retail. Later, he and Emerj CEO Daniel Faggella discuss where AI adds value to the process in unique use cases and what gives life science commercial teams the highest chances of success in adopting AI. If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today's guest is Executive Director, Global Deloitte AI Institute & AI Ethics/Tech Ethics Leader, Beena Ammanath. Beena is the author of the book Trustworthy AI and previously served in tech leadership roles at Hewlett Packard, Bank of America, and General Electric before arriving at Deloitte in 2019. In her conversation with Emerj CEO Daniel Faggella, Beena pulls apart putting AI ethics in action at medium and large enterprises in ways that genuinely serve to solve business goals and customer problems. Beena also offers a measurable process for screening out downsides and advice on who needs to be in the room to have realistic conversations about AI ethics. If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today's guest is the Head of Artificial Intelligence at Maya HTT, Remi Duquette. In today's episode, Remi talks about computer vision or what people imagine when they think about computer vision through a distinctly human lens. With Emerj CEO Daniel Faggella, Remi especially pulls apart how machines can look at things in ways that humans can't, as it turns out. They also discuss tools in job vision, listening, and how to go beyond the human senses to be able to drive manufacturing results in predictive maintenance and improving output quality. This episode is sponsored by Maya HTT. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today's guest is Symphony AI CEO Sanjay Dhawan. Sanjay took the helm of Symphony last year after leading the automotive AI firm Cerence since 2019. On the AI in Business podcast, Sanjay discusses insights on using highly defined business outcomes to frame up how fast to scale enterprise data strategies, citing examples in banking and CPG. Together with Emerj CEO Daniel Faggella, Sanjay also dissects the different ways the workflows therein can change for startups and legacy enterprises so that each can judge whether a deployment is right for them. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today's guest is the Head of Research at Bloc Ventures, David Pollington. Previously, David spent nine years leading web services and developing collaborative platforms for GSMA before joining Bloc Ventures, a VC firm based in London that invests in many early technologies based on AI. On the AI in Business podcast, David discusses the possibility of 'complete autonomy' in machinery across several heavy industries — construction, mining, and manufacturing among them. That means machinery in need of no human intervention to complete tasks in these fields. Looking years into the future, David also answers vital questions on what the processes and data infrastructure will look like for such a transition. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today's guest is VP of Strategy and Offerings at IBM, Marisa Viveros. 5G is a widely misunderstood technology that most might associate with mobile connectivity and telecoms spaces. Still, it stands to make a tremendous impact on a broad spectrum of industrial sectors underneath the surface of its reputation. Marisa joins us to separate fact from fiction and tell business leaders precisely what they need to understand about 5G, what it means in simple terms, and what it allows for new capabilities on the telecommunications grid. Later in the episode, she and Emerj CEO Daniel Faggella look to the future with new use cases showing the new customer insights to be unlocked in combining emerging AI capabilities with 5G's potential. 

Today’s guest is Divyabh Mishra, Founder & CEO at CrowdANALYTIX. In conversation with Emerj’s CEO Daniel Faggella, Divyabh talks about the business challenges in the eCommerce space when it comes to collecting and ensuring the accuracy of product data in high-volume product databases. Among these problems is that retail itself remains plagued with arcane technology, and Divyabh discusses the many potential applications of AI in making these legacy systems more intelligent — in particular: more efficiently loading product data and ensuring the accuracy of searches for the highest quality eCommerce customer experience from the user’s perspective. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today’s guest is Christian van Leeuwen, CSO and Co-Founder of FRISS. His company accrued over $88 million to fund a workforce of 200 employees focused on claims underwriting, investigation, and working with the biggest names in the insurance space. In today’s episode, Christian talks about insurance leaders’ trends in underwriting and claims over the last few years since COVID: what is changing, what they see more of, and what new challenges they are facing. Then later, he and Emerj CEO Dan Faggella pick apart a big-picture concept that FRISS insiders refer to as trust automation. This episode is sponsored by FRISS. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Aditya Ramesh, Creator of DALL·E, Co-creator of DALL·E 2 at OpenAI. You might already be familiar with how the DALL·E platforms have taken the internet by storm in the past year with their ability to turn text into images in any style the user can imagine. Ramesh discusses how the technology works in layman’s terms and sets the stage for where individuals and organizations can take the platform into the future as a ‘creative co-pilot’ to their work. If you’re interested in unlocking our AI best practice guides, frameworks for AI ROI, and specific resources for AI consultants, visit emerj.com/p1.

Today’s guest is Edmund Zagorin, Founder of Arkestro. Edmund founded Arkestro in 2017, and the company now operates in several industries in addition to the automotive space. In this episode, Edmund discusses two main topics: First, what makes the automotive purchasing process so complex, from buying electronics to seat fabric, the chassis, the tires, and onward. Secondly, Edmund pulls apart the many AI applications in this process and the data needed to help business leaders make more intelligent decisions about who we buy from, the pricing we’re paying for, and the past purchasing activities of our organizations. This episode is sponsored by Arkestro. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today’s guest is Chris Joynt, who served as AIoT Co-Innovation Leader in the Solutions Group at PTC at the time of our recording. In today’s episode, Chris walks the audience through some actual applications of artificial intelligence and IoT in the enterprise. In addition to explaining some of the most important lessons learned for leaders, including a frank discussion on how to think about getting started on these projects when so much can go wrong when it comes to sensors and data streams out in the real world. This episode is sponsored by PTC – more here. To learn more about Emerj Media and how to reach the Emerj audience, visit emerj.com/ad1.

Today’s guest is Sean Gourley, CEO of Primer, a company that has raised $170 million for pioneering large-scale data analysis. In today’s episode, Sean discusses how China’s autocratic regime has certain advantages in developing AI capabilities in the theaters of cyberwarfare and virtual reality. Throughout the conversation, Sean offers his expertise advising how the West can maintain its strategic advantage in these technologies and for how long. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today’s guest is Christian Floerkemeier, VP of Product, CTO, and Co-Founder of Scandit. Scandit is an AI firm focused on smart data capture and barcode scanning. Christian received his Ph.D. in Computer Science in Zurich and was the Associate Director for the AI ID Lab at the Massachusetts Institute of Technology. In this episode, Christian focuses on this retail workflow of checking inventory and prices. He speaks about where AI might not only help speed up that process but also potentially improve the experience of the individual employees working there. Christian provides interesting computer vision use-cases and efficiencies and provides practical adoption advice for business leaders. This episode is brought to you by Scandit. To learn more about reaching Emerj’s global audience via audio, email, or otherwise, visit emerj.com/ad1.

Today’s guest is Kelly Harlin, Director of Solutions Marketing and Commercialization at Sharp NEC. Sharp and NEC collectively have approximately 160 thousand employees as two of Japan’s largest electronics manufacturers. Kelly speaks specifically about their computer vision applications in retail in this episode. She opens up with some information retailers wish they knew about people who shop with them physically and in person. Secondly, Kelly discusses what AI can collect about a user, from the cost of their shoes to how they walk, and how this data can inform people responsible for marketing to their audience in different geographic regions where diverse customers will require different responses and approaches. Access a vast collection of use-cases for AI applications and trends in retail and more at emerj.com/ret1.

Our guest today is Christian Floerkemeier, VP of Product, CTO, and Co-Founder of Scandit. Scandit has raised nearly $300 million to address smart data capture, they have hundreds of employees, and logistics and supply chain is one of the spaces in which they operate. In today’s episode, we’re focusing on two different use-cases that share the use of computer vision. First, we discuss ID verification applications in alcohol delivery services, followed by increasing efficiency in loading and unloading trucks in supply chain juncture points with computer vision. Christian details how these two use-cases work in terms of where the computer vision is being leveraged, how the data is stored, and the realities of adoption. This episode is brought to you by Scandit. To learn more about Emerj Media and how to reach the Emerj audience, visit emerj.com/ad1.

Today’s guest is Mazin Gilbert, Director of Engineering, Telecommunications Orchestration, Analytics, and Automation at Google. Some five or six years ago, Mazin joined us to discuss artificial intelligence in telecommunications when he was with AT&T. Since this last episode, AI has become inevitable in the telco space with substantial AI deployments across the industry. In this episode, Mazin first speaks about what he’s observed in the telecommunications world that he considers some of the early signs of change in data infrastructure and the fruitful use of AI. He then dives into where artificial intelligence is currently adding value to the telco industry. To discover critical AI applications and trends, download our whitepaper “3 Ways to Discover AI Trends” at emerj.com/t3.

Our guest on today’s episode of the AI in Business podcast is VP of Artificial Intelligence at Samsung SDS America Patrick Bangert. Patrick discusses the efficacy of making minimal workflow changes a goal from the start and how the AI capabilities pioneered at Samsung have made their way to widespread success for other enterprises. In particular, Patrick gives actionable insight into how minimizing change management friction benefits end users — and why the way people and systems work together remains much more complicated even than machine learning. To access Emerj’s frameworks for AI readiness, ROI and strategy, visit Emerj Plus: emerj.com/p1.

This week we’re continuing our series on artificial intelligence in compliance. Our guest is Thomas Mangine, Director of AML and Risk Reliance for the Bank of Montreal. In this episode, Thomas shares his unique perspective on staying ahead of adversaries from financial services and defense points of view. He also discusses how data is becoming more valuable and what particular kinds of data are creating new opportunities for emerging forms of AI capabilities. Thomas also details several unique compliance-related use cases and circumstances regarding concerns about sanctions. This episode is part of our broader series on compliance brought to you by Smarsh. If you haven’t already, be sure to tune into the previous episodes in this series at podcast.emerj.com to discover more key insights from leaders in the industry.

Our guest on today’s AI in Business Podcast episode is VP of Product & Partnerships at OpenAI Peter Welinder. He and Emerj CEO Daniel Faggella discuss the potential impact of the model on numerous sectors, along with the possibility that these tools could have unforeseen consequences when placed at everyone’s fingertips. In other words, GPT-3 could unleash many examples that show what we think we want from AI capabilities is not what we actually want. To access Emerj’s frameworks for AI readiness, ROI and strategy, visit Emerj Plus: emerj.com/p1.

Today's guest is General Manager of Artificial Intelligence & Innovation at Microsoft David Carmona. David shares his experience at the frontlines of AI enterprise adoption at a legacy tech brand, and all the setbacks they faced along the way. David also discusses how his team found management buy-in on AI capabilities through effective education and developed the kind of long-term strategy necessary to lay the groundwork for organization-wide digital transformation. If you are interested in more interviews about the future of artificial intelligence across industries, check out the AI Futures Series on AI in Business podcast on all major platforms at emerj.com/podcast.

Today's guest is Jackson Hull, former COO of OakNorth, a unicorn company recently listed in Forbes as Europe's most valuable fintech. In a financial services-focused discussion that echoes the theme of our recent Monday series on AI success factors, Jackson highlights a use case in helping banks analyze the risk of their loan portfolio. Jackson also advises business leaders on what they should keep in mind when deploying early AI projects, particularly for those enterprises with uniquely high levels of external demand. If you find yourself benefiting from the insights in today's episode, consider supporting us by leaving us a five-star review on Apple Podcasts and telling us what you’d like to hear more about in future episodes.

Today’s guest is Arcangelo Grisi, Head of Market Surveillance for the U.S. at HSBC. As one of the largest financial services organizations in the world, HSBC generates approximately $50B in revenue per year. In this episode, Arcangelo explores the monitoring of trades regarding manipulating the markets and monitoring communications. He goes into detail about how challenging and essential this role really is within the enterprise. This episode is part of our broader series on AI and compliance sponsored by Smarsh. Smarsh has given us a broad mandate to reach AI experts in the domain of compliance and learn their best practices for adopting the technology. To learn more about sponsored content and how to engage with the Emerj audience, visit emerj.com/ad1.

Today’s guest is Dr. Krishna Bulusu. Holding a Ph.D. from the Institute of Cancer Research and completing his post-doctoral research at the University of Edinburgh, Krishna was, until recently,  an Honorary Lecturer for the Department of Neuroscience at the University of Sheffield. Krishna has worked at Astra Zeneca for the last six years and is currently the Director of Early Computational Oncology. In this episode, Krishna discusses how we can more effectively leverage endless streams of data in the life sciences industry to develop drugs and treatments with knowledge graphs. He also shares his perspective on the current impact of AI and where and how knowledge graphs are impacting workflows today. This episode is part of our AI is Here series sponsored by SambaNova Systems. Find out more about sponsored content and how to engage with the Emerj audience at emerj.com/ad1.

Today’s guest is Chris MacDonald, Head of AI and Analytics at PTC. PTC is a multibillion-dollar software firm focused on the service operations industry, and Chris speaks with us this week about the AI adoption journey for folks in service operations. In this episode, we discuss what it looks like for companies to ensure their customers get as much value out of their products as possible while simultaneously collecting data and learning how to improve future products. Chris highlights the importance of ensuring data quality and working as a team in this process. He also shares some of the unique elements of this particular life cycle of a product that is created and then shipped off and put under someone else’s control but continues to be monitored and improved by the manufacturer. This episode is brought to you by PTC. To discover more service-related insights from Chris, tune in to PTC's Speaking of Service podcast. For more information about Emerj Media and sponsored content opportunities, visit emerj.com/ad1.

Today’s guest is Kai Schrimpf, Global Head of Transaction Monitoring at UBS. UBS is a financial services organization doing more than $35 billion in annual revenue based in Zurich and Basel, Switzerland. In this episode, we dive into compliance in the banking and financial services space. There are three distinct topic areas in today’s episode. First, Kai provides a big-picture perspective on the state of compliance in banking and financial services today and current workflows that could be leveled up. Secondly, he discusses specific use-cases and describes areas where he sees data ‘wake up’ in terms of its value for keeping firms in line with regulatory standards. Lastly, Kai shares some business advice for enterprise leaders and speaks about what business leaders should know before adopting artificial intelligence in a financial services organization. This episode is part of a series sponsored by Smarsh. In this series, we’re focusing on bringing on global experts in compliance to get varied perspectives on where AI and data are adding value today.

Today’s guest is Neil Sahota, CEO of ACSI Labs and Chief Innovation Officer at the UC Irvine School of Law. Neil previously worked with IBM for 12 years as a Master Inventor focused on developing new patents with a particular emphasis on big data and analytics. In this episode, we are focused on the legal space. In the first part of this episode, Neil dives into specific use-cases that highlight where AI is impacting law today. He discusses several applications that lawyers, law firms, and legal departments at large enterprises use today with high traction. In the second part of this episode, Neil shares his perspective of the areas in the legal world that he believes are most likely to be disrupted by AI in the next five years. Regardless of industry, Neil provides critical insights about what the future might hold for certain kinds of processes and workflows that are most likely to be automated.

In this episode, we’re focusing on compliance considerations in the insurance world. Our guest this week is Pardeep Bassi. He is currently Global Proposition Leader of Data Science for WTW, or Willis Towers Watson, a publicly traded financial services firm based in the United Kingdom. This week Pardeep covers two different topics with us. First, he discusses some areas where regulation intersects with AI applications in insurance and what the potential data risks for elements such as transparency, personal data use, etc., are. Secondly, Pardeep dives into how leaders might consider these regulatory rules in their adoption strategy. Not only to meet regulatory compliance rules but also to potentially use AI to address them. This episode is brought to you by Smarsh and is part of a broader series on AI applications for compliance and communications intelligence. To learn more about how to reach Emerj’s global executive audience with Emerj Media, visit emerj.com/ad1.

Today’s guest is Marshall Choy, Senior Vice President of Product at SambaNova Systems. This episode is part of our AI is Here series, where we’ve talked about the current impact of AI across industries with practitioners and leaders across the United States and Europe. In this episode, we’re focusing on AI adoption trends and what successful AI adopters are doing that others aren’t. Marshall discusses the trends he’s noticed in enterprises adopting AI well from a team perspective, a technology perspective, and a decision-making perspective. He also speaks about some of the differences between the American and European AI ecosystems and what European business leaders may potentially want to consider. This episode is brought to you by SambaNova Systems. To learn more about the AI is Here initiative and to learn more about how you might reach Emerj’s global audience, visit emerj.com/ad1.

Today’s guest is Aakash Indurkhya, Co-Head of AI at Virtualitics. Virtualitics is a venture-backed firm based in Pasadena, California. In this episode, we discuss what it means to explore our data and identify where the gaps in our data quality or potentially the gaps in essential data fields are. Aakash speaks to us this week about not only what exploration, that is to say, why it’s valuable conceptually – when dealing with tremendous volumes of data, what does exploration accomplish, and where specifically, better exploration can lead to better results? He dives into two specific use-cases, one in drug development and one in retail. While these are vastly different worlds, these use-cases focus on exploring data well to train an AI model and deliver the desired results in the enterprise. Aakash provides an excellent conceptual overview from a C-suite vantage point of the role. Virtualitics sponsor this episode. To learn more about reaching Emerj’s global executive audience and sponsored opportunities, visit emerj.com/ad1.

Today’s guest is Mark Russinovich, CTO of Microsoft Azure. In this episode, we focus on large language models, and Mark speaks with us about two distinct topics. First, he discusses actual, in-the-field applications of large language models today. Mark goes over several of them, but one use-case with Carmax is particularly useful for natural language generation in an enterprise use-case. Secondly, Mark talks about what he would recommend for enterprise leaders who would like to look at their own business and identify where they can apply the value of large language models within their enterprise and the particular workflows that might be optimal for LLMs. This episode is sponsored by Kisaco Research. This year, the Kisaco Research AI Hardware Summit takes place from September 13th through September 15th at the Santa Clara Marriott in California. Mark is among many distinguished speakers, including infrastructure and AI leaders at Meta, Wells Fargo, Salesforce, and more.

Today’s guest is Brandon Carl, EVP of Product Strategy at Smarsh. Smarsh is a substantial player in the compliance domain in financial services, and in this episode, we’re focusing on AI applications in compliance for the industry. Brandon discusses three critical points in this interview. First, he discusses what kind of communications data may serve as financial crime signals or, in other words, what varieties of communications data we should pay attention to. The second point Brandon focuses on is how we can use that data to unlock value and detect financial crime with AI. Lastly, he speaks about how leaders can find the low-hanging fruit in their own communications data. This episode is the first of a sponsored series here on The AI in Business Podcast by Smarsh. Be sure to tune in on Thursdays to gain more insights about compliance and communications intelligence with new episodes of this series.

Our guest today is Richard Schak, Senior Technical Account Manager, and Fraud Product Strategy Consultant at Datavisor. In this week’s episode, Richard discusses two key topics: how payment processing fraud is detected with AI and what these workflows look like before and after AI is applied. Richard also shares a specific perspective about where data and algorithms fit into the mix and emphasizes the importance of “lighthouse projects,” or the early projects that can be used to prove potential ROI to get leadership to approve larger projects and enable enterprises to level up fraud detection as a capability. This episode is brought to you by Datavisor. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today we are focusing on the domain of data collection and quality. Our guest is Christian Rozsenich, Managing Director of Clickworker. In this episode, we talk about a few topics broadly applicable to any industry. The first is the general challenges and importance of data quality and data harmony for AI projects. Christian details the kinds of issues enterprises are running up against and how they can diagnose their own data needs. The next topic we highlight is real-world use-cases of computer vision and computer voice. Christian explains how data is collected and processed for crowdsourcing applications and more. This episode is sponsored by Clickworker. To learn more about Emerj Media and how to reach our global executive audience, be sure to visit emerj.com/ad1. 

Today’s guest is Caroline Gorski, Chief Executive Officer for R2 Factory at Rolls-Royce. As the world’s second-largest aircraft engine maker, Rolls-Royce makes all kinds of large and heavy machinery that require numerous parts. In today’s episode, we explore the questions of how to source those necessary parts and leverage AI to achieve greater transparency in our supply chain. Caroline discusses where AI is making a dent in the industry today. She also provides a glimpse into the future with her perspectives on how companies will deal with supplies and how outside data sources might affect the supply chain and, consequently, estimated arrival dates for various parts from vendors around the world. This episode is part of our AI is Here series sponsored by SambaNova Systems. Find out more about sponsored content and how to engage with the Emerj audience at emerj.com/ad1.

Today, we’re diving into AI and its applications in the energy sector. Our guest is Andrey Konchenko, Senior Product Manager at DroneDeploy. Andrey previously spent fifteen years at Schlumberger, a gigantic firm with 100k+ employees in the energy sector, and he now works on drones, robotics, and computer vision at DroneDeploy. We discuss three main topics in today’s episode. First, what has made artificial intelligence relevant for business leaders in the energy sector now? Second, we explore individual use-cases for ground robotics, flying robotics, and some novel computer vision applications. Lastly, Andrey provides adoption advice for leaders who are considering this technology in the energy space. This episode is brought to you by DroneDeploy. To learn more about reaching Emerj’s global audience, visit emerj.com/ad1.

In this week’s episode, we’re discussing a topic that applies across industries for AI projects: where is the data coming from? Our guest is Dora Boussias, Senior Director for Data Strategy and Architecture at Stryker. Stryker is a $17B per year company in the medical device space. She discusses the process of building out a data strategy with a key emphasis on the right questions to ask, such as: how can we organize and focus our vision and efforts to be able to unlock the data that’s likely to be the most valuable for today’s projects and for the future of AI projects as well? The opinions in this episode are the guest's personal opinions and do not represent Stryker's opinions in any way. If you’re interested in accessing Emerj’s best practices and frameworks for AI ROI, AI strategy for building AI roadmaps, and our full library of AI use-cases, you can learn more at emerj.com/p1.

This is another episode in our AI is Here series. We’ve covered all sorts of industries in this recent series, from financial services to oil and gas, but we’ve yet to touch on defense. Our guest today is Jared Dunnmon. Jared is a Ph.D. from Stanford in Artificial Intelligence and is now the Technical Director of AI and Machine Learning for the Defense Innovation Unit (DIU). In this episode, we explore two key themes: individual use-cases and capabilities that are becoming important and the adoption of AI in the defense industry today. Jared highlights how we can find patterns in data in the world and the must-knows in the enterprise to get AI off the ground. This AI is Here episode is brought to you by SambaNova Systems. To learn more about Emerj Media and how to engage with the Emerj audience, visit emerj.com/ad1.

Today we’re discussing the topic of leveling up software tools with AI capabilities. Our guest is Matt Berseth. Matt is the CIO and one of the co-founders of NLP Logix, an AI services firm. A few weeks ago, Matt joined us to discuss the analogy of pizza vs. lasagna or what it means for AI to go from playing at the surface to become part of a software solution. In this episode, Matt gives examples of this transformation happening in the real world. Matt discusses where existing software solutions have been leveled up in terms of what they can deliver for value to both the end-user and the organization leveraging it in the public and private sectors. This episode is brought to you by NLP Logix. If you’re interested in learning more about reaching Emerj’s global audience, visit emerj.com/ad1.

Today’s episode is the fifth and final part of our series on building an enterprise AI strategy. Our guest is Richard Benjamins, Chief AI & Data Strategist at Telefónica and author of “Data-Driven Company.” Telefónica is a $40B firm and one of the largest in the telco space in the EU. In this episode, Richard emphasizes the importance of how we collect and handle data at an enterprise level in a way that enables us to support strategy-building. He also shares his opinion on including ethics and governance as part of the strategy-building process and discusses using smaller projects to construct bigger-picture momentum to finalize a strategy. If your company is getting started with AI, download our free guide, “Beginning with AI: 3 Critical Insights for Non-Technical Executives,” at emerj.com/beg1 to learn more about the practical steps for initial AI adoption.

Today is episode four of five in our series, where we’re focusing on enterprise AI strategy. Our guest today is Adam Bonnifield. Adam is the CEO of Konux, an AI firm based in Germany. One of the key takeaways Adam emphasizes in this episode is that strategy is as much about what you’re not going to do as what you are going to do. He frames the processing of brainstorming about strategy and identifying opportunities in a way that focuses on the things that truly matter. Another critical point Adam makes is the benefit of addressing your enterprise’s existing problems rather than a novel application when it comes to strategy. Adam describes what this looked like within Airbus with lessons that are transferable to any other enterprise. Finally, we discuss the Trinity Model for AI ROI, a tool within Emerj Plus. To learn more about Emerj’s frameworks for AI readiness, ROI and strategy, visit emerj.com/p1.

Today we dive back into our series on AI strategy and have two more days of episodes coming this week. Today’s guest is Sankar Narayanan, Chief Practice Officer at Fractal. Fractal is a unicorn company working on AI-related projects across industries and is well-known for its work in CPG and several other sectors. In this episode, Sankar explores three critical topics in great depth: finding the correct problems, having a long-term mindset, and building with the user in mind. In particular, being able to consider a less successful project and work backward to create a new process with a much larger likelihood of a user taking it, running with it, and converting it into ROI is one of the most salient points for this interview. He also emphasizes that it’s not about whether the algorithm works or we have the data but whether someone will use it. To access Emerj’s frameworks for ROI, strategy, and more, visit Emerj Plus: emerj.com/p1.

Today’s guest is Anand Mahurkar, CEO and Founder of Findability Sciences. Based in Boston, Findability Sciences has done a lot of work in the ERP space across different sectors. In this episode, Anand discusses some of the challenges of data access and multiple use-cases for how current ERP data can provide predictive value for estimating demand and customizing prices for different products. Anand also unpacks the importance of ERP and where it’s going in the future. This episode is brought to you by Findability Sciences. If you’re interested in learning more about reaching Emerj’s global audience through our podcast, email, and more, visit emerj.com/ad1.

This is episode two of five in our series on AI strategy, and today, our guest is Bret Greenstein, Partner at PwC. Bret has worked at many of the largest consulting companies in the world, and he now leads AI efforts at PwC. This special series focuses on building an enterprise AI strategy to align departments and efforts with striving for a long-term and near-term ROI. One of the main themes Bret discusses in this episode is the importance of executive fluency for assessing and building skills. Brett also gives his perspective on balancing a variety of small, disjointed AI projects distinct from business operations and connecting them so that strategy can come to life. Visit emerj.com/beg1 to learn more about the practical steps for AI deployment for non-technical professionals. 

This week we are diving into the topic of AI strategy with a new series devoted to exploring how to build an enterprise-wide AI strategy and align company efforts to optimize long-term ROI while still seeing an immediate return with leaders at top companies. To start the series, we welcome back David Carmona. David is the General Manager for Artificial Intelligence and Innovation at Microsoft. In this episode, David speaks about how Microsoft didn’t get its AI strategy quite right initially and what they learned from their approach. The critical takeaway he shares is educating leadership to bring everyone to a level of solid conceptual understanding of AI. He explains how this educational element became a crucial underpinning for how they turned things around and built a strategy that can help inform where they are going as a company. If you’re interested in unlocking our AI best practice guides, frameworks for AI ROI, and more resources, visit emerj.com/p1.

This is another episode in our AI is Here series, and today, we’re focusing on AI in the hospital setting. In this episode, we discuss patient data and being able to guide a patient’s treatment journey with artificial intelligence. Our guest is Dr. Kostas Papagiannopoulos. Kostas is an Honorary Senior Lecturer at Leeds University and serves as Thoracic Surgeon for Leeds Teaching Hospitals. He is also a Medical Advisor to several substantial medical device companies and, until recently, was President of the European Society for Thoracic Surgeons. In today’s episode, Kostas discusses where he’s seeing AI make its way into the hospital setting and some of the critical barriers to adoption, and how leaders should overcome them. This series is brought you to by SambaNova Systems. SambaNova believes that AI is here, and we’ve partnered with them to bring you leading experts across industries to discuss where AI is making an impact today.

In this episode, we’re focusing on the theme of artificial intelligence in the manufacturing industry. Today’s guest is Scott Everett, CEO and Co-Founder at Eigen Innovations Inc. Scott discusses a variety of use-cases and ends this episode with some critical insights for our listeners working in the manufacturing space and some key adoption lessons that are transferable across industries for our listeners working in other sectors. This episode is sponsored by AI Partnerships Corp (AIP). AIP represents a network of 125 companies in AI and emerging technologies and serves as a matchmaker between buyers and sellers in the space. To learn more about AIP, stay tuned until the end of this episode. If you’d like to learn more about Emerj Media and how to reach our global executive audience, visit emerj.com/ad1.

Today’s guest is Nick Pilkington, CTO of DroneDeploy. We’re focusing on clean energy in this episode, and Nick walks us through how artificial intelligence is becoming more relevant in the renewable energy sector. He goes in-depth about where drones and AI serve to improve processes and safety for residential solar and EV charging companies. In the past five years, there’s been a lot of change in the energy sector, and Nick provides his perspective on where the future is taking us, including what kinds of new capabilities drones and machine learning can bring to bear. This episode is brought to you by DroneDeploy. To learn more about Emerj Media and how to reach our global executive audience, visit emerj.com/ad1.

Today’s guest is Peter Tu, Chief Scientist for Artificial Intelligence at GE Global Research. In this episode, Peter provides a full-circle perspective on how data can inform maintenance processes and optimize specific outcomes. He also discusses some of the challenges in bringing these applications to life and some of the obstacles that GE has had to overcome. Peter speaks about these challenges as transferable lessons across different elements of heavy industry that have really made AI start to come to life. This episode is part of our special AI is Here brought to you by SambaNova Systems. SambaNova believes that AI is here, and we’ve partnered with them to bring you leading experts in varied industries and discuss where AI is hitting the ground running today.

Today’s guest is Emmanuel Walckenaer, CEO of YSEOP. In this episode, we discuss two core questions: first, how are enterprise leaders measuring the success of AI programs that are being used to augment human productivity? The second question is about where humans fit in the loop. In other words, why are humans still critical for certain kinds of workflows and decision-making processes? Emmanuel discusses the concepts of accountability and transparency and how those themes fit into humans’ role as orchestrators of AI in the enterprise. He also gives his perspective on where he sees augmentation happen in the life sciences space while discussing several of YSEOP’s use-cases applicable in other industries. Our sponsor of today’s episode is YSEOP. If you’re interested in reaching Emerj’s global audience, be sure to visit emerj.com/ad1.

Today, our guest is Brett Beranek, VP and General Manager for Security and Biometrics at Nuance Communications. For an AI company, Nuance is relatively large. Microsoft recently bought the company for $19.7B, and they serve a variety of industries. Our topic today is the importance of subject-matter experts. Brett provides essential insights regardless of your industry because subject-matter experts play an important role in AI adoption. Within Emerj Plus, we have a long executive guide on the importance of subject-matter experts, and this interview will provide a lot of richness and depth on top of that from first-hand experience. If you’re interested in learning more about Emerj Plus and how to unlock our AI best practice guides, frameworks for AI ROI, and specific resources for enterprise leaders, visit emerj.com/p1.

Today’s guest is Matt Berseth, Co-Founder and CIO of NLP Logix. NLP Logix is a fast-growing AI services firm based in Florida that serves both the public and private sectors. In this episode, we’re exploring the transition from light involvement in data and data science to much more deep participation, where there are a lot of transferable lessons in adoption ideas. We also discuss the lasagna vs. pizza analogy from an excellent past interview. Matt describes how we can take the data leveraged by that product and use it to help the users save time, give them more convenience, or open up more capabilities. He also articulates the gradual process of working at the surface level, learning lessons, and rebuilding some of the core components of a product. This episode is brought to you by NLP Logix. To learn more about Emerj Media and how we help AI services firms reach a global audience, be sure to visit emerj.com/ad1.

Today’s episode is part of our ongoing AI Success Factors series, where we cover one enterprise AI use-case with a measurable ROI and discuss what made it successful every Monday. Today, we’re going to explore the topic of maintaining railways. Our guest this week is Adam Bonnifield, CEO of Konux. Konux applies its AI technology to the rail space, and in this episode, Adam shares his perspective on a unique use-case between Konux and Network Rail, a large railway firm in the United Kingdom. Adam walks us through why achieving ground truth data was so critical for this project and what it looked like to work together with Network Rail to make those key distinctions in terms of computer vision and imagery that would define the success of the project. Discover more AI use-cases, best practice guides, white papers, frameworks, and more at emerj.com/p1.

Today’s guest is Ed d’Archimbaud, Co-Founder and CTO of Kili Technology, based in Paris, France. He has previously worked with large financial institutions such as BNP Paribas, which he speaks about in this episode. We focus on two main topics in this episode: first, we discuss some paperwork-heavy workflows tied to compliance and how AI can provide a solution. The second main topic is data-centric AI and what it looks like to put it into action. Towards the end of this episode, Ed shares how he believes subject-matter experts will be critical to the future of democratizing the technology and winning long-term adoption in the financial services industry and elsewhere. This episode is brought to you by Kili Technology. If you’d like to learn more about reaching Emerj’s global executive audience, visit emerj.com/ad1.

Today’s guest is Michael Berger, Head of Insure AI at Munich Re. In this episode, Michael brings to bear his perspective as someone with technical experience in the industry and as the leader of Insure AI at one of the world’s largest insurance firms. Michael provides a sense of the risks inherent to large AI deployments, from legal risks to physical threats and more. He also discusses how monitoring and pricing risk from an insurance policy standpoint can be updated and act almost as a living document based on the adopting and changing application itself. If you’d like to discover more financial services use-cases, be sure to subscribe to our other show, The AI in Financial Services Podcast, on your preferred podcast platform and find more use-cases on topics such as banking, insurance, wealth management, and much more.

Today in our latest AI Success Factors series episode, we are focusing on the world of heavy industry while highlighting lessons that can be applied any and everywhere. Our guest this week and Chris Joynt, AIoT Co-innovation Leader for the Solutions Group at PTC. PTC is a software firm based in the Boston area. In this episode, Chris discusses what it takes to measure ROI across several different dimensions. He also emphasizes the importance of feature engineering, what it is from a conceptual point of view, and how to use subject-matter experts to handle feature engineering and bring out elements of the data that can support enterprise leaders in their decisions. This episode is sponsored by PTC. If you’d like to learn more about reaching Emerj’s global executive audience through our podcasts, newsletters, and more, visit emerj.com/ad1.

Today’s guest is Stefan Boronea, Co-Founder and CTO of Proportunity. Based in London, Proportunity is a company that has raised over $170M. In this episode, we dive into the topic of where machine learning can add value in terms of accurately predicting the price of homes both now and in the future. Stefan highlights the kind of data and features that are important to understand the price of a home in the present and the future. Another critical idea he shares is about the future of the market when both buyers and sellers have access to vastly more accurate data on estimating and forecasting prices. He discusses these ideas from the standpoint of buying and selling houses and gives a perspective on how they may impact larger assets. If you’re interested in unlocking our AI best practice guides, frameworks for AI ROI, and specific resources for enterprise leaders, visit emerj.com/p1.

Today’s guest is Pamela Negosanti, the Head of Sector Strategies for Financial Services at Expert.AI. In today’s episode, Pamela speaks to us about the policy review process for cyber insurance. There are two main stand-out points: first, how a new technology shift and further regulation make AI almost a requirement for a particular business workflow, and second, some concrete workflow advice for applying artificial intelligence to contracts and text documents. There’s an evident business value here and a very clear before and after picture of where AI helps to augment the expertise of human experts who are doing policy reviews. This episode is brought to you by Expert.AI. If you’re interested in reaching Emerj’s global executive audience through sponsored podcasts, content, co-branded research, and more, visit emerj.com/ad1 to learn more about Emerj’s Media Services for enterprise AI vendors. 

Today’s guest is Roey Mechrez, CEO and Co-Founder of BeyondMinds. BeyondMinds is an AI company based in London. Recorded live in London, this episode highlights the topic of data-centric AI. Roey provides a clear definition of this concept and discusses what it implies for the future of enterprise AI projects. He also speaks about the specific ideas that non-technical business leaders need to understand to identify suitable projects and manage them to achieve a return on investment. Roey is also a valued Emerj Plus member. If you’re interested in unlocking our AI best practice guides, frameworks for AI ROI, and specific resources for AI consultants, visit emerj.com/p1.

Today’s guest is Amaresh Tripathy, Senior Vice President and Global Business Lead for Analytics at Genpact. Genpact has some 80,000 employees, and Amaresh leads a global team of nearly 8,000 analytics experts covering everything from data engineering, machine learning, data insights, and more. This episode focuses on data fabrics and what separates the idea of a data fabric from a data lake, and how enterprise leaders can make sure that this fabric translates immediately to use-cases that add value with near-term ROI and building long-term capability. Amaresh also clarifies the concept of data fabric and ties it to use-cases applicable in business with real examples from some of Genpact’s clients. Join Emerj Plus at emerj.com/p1 to discover more AI use-cases, best practice guides, whitepapers, frameworks, and more.

Today’s guest is Ash Fontana, Special Advisor at Zetta Venture Partners based in the Bay Area. After recently publishing his book, “The AI-First Company,” Ash joins us again on the show to discuss some of the core transferable lessons he’s learned. Our topic for this episode is advantage. Ash discusses a way of thinking about building momentum around data and gaining long-term advantage as a result. This episode is one of two episodes Ash recently recorded with us. If you enjoyed today’s episode, be sure to tune in to his second episode on The AI Consulting Podcast to gain insight on how services companies can turn into AI product companies. 

Today is episode five out of five of this week’s special series on Achieving ROI with Early AI Projects. We’ve heard from leaders from Intel, Oracle, and other big names, and today, we’re wrapping this series up with someone from the startup world. Our guest is Nikunj Mehta, Founder and CEO of Falkonry. Falkonry is an AI services business focused on heavy industry and manufacturing based in the Bay Area. In this episode, Nikunj describes a portfolio approach to find several related AI projects and capabilities that are likely to turn into a win. He also discusses why an enterprise’s most important objectives are not always the best fit for early AI projects. Stay tuned until the end of this episode to learn about the AI ROI reports that we’re making available for a limited period.

Today’s episode is part four out of five in our Achieving ROI with Early AI Projects series. This week, we have published one episode per day, starting with the Head of the AI Centre of Excellence for Intel. Today, we’re bringing it down to more of a consultancy and vendor perspective from someone who has worked with some of the largest enterprises in the world. Our guest is Dr. Charles Martin, a Silicon Valley AI Consultant with hands-on machine learning experience with organizations like Ebay, BlackRock, and more. In this episode, Charles discusses the concept of data quality mismatch, which can serve as a useful diagnostic tool for estimating what kinds of tasks it will be best suited for. He also speaks about picking projects where you have the data assets to achieve ROI. Be sure to visit emerj.com/p1 to access Emerj’s frameworks for AI readiness, ROI, and strategy.

Today is the third episode of this five-part series being published every day this week on achieving ROI with early AI projects. We’ve heard from the Head of the AI Center of Excellence at Intel and the Head of Insure AI at Munich Re, and today, we speak with the VP of Engineering for Oracle’s Digital Assistant, Raefer Gabriel. Raefer was a previous guest on the show, and he’s also worked on Amazon, including their Alexa platform, and had a startup before then. In this episode, we speak from his perspective on how we can achieve that early AI ROI. He also details how you can diagnose the data assets required to meet a specific goal to determine if your data would be a good fit and start with more modest projects on the crawl, walk, run scale. Be sure to tune in to the rest of the series to gain valuable insights and advice from enterprise leaders on achieving ROI with early AI projects.

This is the second episode of our five-part series on achieving ROI, with early AI projects taking place this week. This series brings together great perspectives from various leaders around advice that can help us bypass typical mishaps to achieve AI ROI. Today’s guest is Michael Berger, Head of Insure AI at Munich Re. Munich Re is a $60B insurance giant heavily invested in cyber insurance and AI insurance. This episode focuses on risk and, more specifically, what kinds of questions we can ask upfront to screen for risk. Michael also provides advice for enterprise leaders in various industries to make smarter decisions regarding risk. During this special series week, we are giving away some of our AI ROI reports here at Emerj. Be sure to tune in until the end of this episode to learn more about these offers for our listeners and subscribers.

Today’s guest is Emmanuel Walckenaer, CEO of YSEOP. YSEOP is a natural language generation AI vendor serving life sciences and drug development. In today’s episode, Emmanuel speaks about speeding up the drug development process through the lens of the life sciences industry being in extreme flux and what happens when a new normal is achieved and how companies have to scramble to keep up with it. Emmanuel also talks about the expansion of AI projects and capabilities in the enterprise. Today’s episode is brought to you by YSEOP. If you’re an AI vendor looking to reach a global enterprise audience, you can learn more about how we work with vendors from sponsored podcasts, articles, co-branded research, lead generation, and more at emerj.com/ad1.

Today’s guest is Daniele Cordioli, Head of Solutions Consulting for EMEA at Expert.ai. In this episode, Daniele discusses what contract analytics means and the concrete use-cases we can get from it. There are two big transferable lessons that Daniele highlights in this interview. The first lesson is determining the low-hanging fruit cases where AI can save money and reduce risk when dealing with your volume of contracts. Second, the proper method to establish where the business value lies in your own business. This episode is sponsored by expert.ai. If you’re interested in reaching Emerj’s global AI-focused executive audience through podcasts, emails, sponsored content, and more, you can contact us at emerj.com/ad1.

Today’s guest is Carlos Escapa, AI Global Business Development Manager at Meta (formerly Facebook), and in this episode, we explore what business leaders need to know about open source. Carlos clarifies what open source is and what is relevant for enterprise leaders, and the kinds of situations in which open source tools might be more suitable. He also discusses where leveling up and retaining talent crosses over with open source. Be sure to join Emerj Plus at emerj.com/p1 to unlock our entire library of AI use-cases, best practice guides, white papers, frameworks, and more.

This week’s guest is Peter Tu, Chief Scientist for Artificial Intelligence at GE Global Research. Peter joins us to discuss the transition from the previous era of AI into the current “third wave” of AI in a way that will make sense for business people. He also shares insight on what it’ll take for AI to make the leap to contextual adaptation and what this might mean for business leaders in terms of how it could affect their current processes. If you’re interested in discovering AI trends and being able to identify AI use-cases and trends in your industry, be sure to stay tuned until the end of this episode to learn more about Emerj’s tools designed for business leaders and how to access them to discover more AI opportunities and maximize AI ROI.