The Future of Commerce Podcast

In this episode, we delve into the exciting ways artificial intelligence is reshaping B2B sales in 2025, inspired by insights from the article B2B Sales 2025: Top 3 AI Trends That Sales Teams Can’t Afford to Ignore. Learn how AI agents are streamlining operations, generative AI is enhancing personalized outreach, and companies like Miele Professional are setting the standard for AI-driven sales strategies. From ethical considerations to data quality challenges, we break down everything sales teams need to know to thrive in this new era.

What You'll Learn in This Episode:

AI Agents:

• How AI-powered assistants analyze data to prioritize leads and craft tailored communications.
• The growing adoption of AI agents across industries and their potential to supercharge sales productivity.

Generative AI and Data Quality:

• How generative AI creates personalized content for emails, proposals, and more.
• The critical importance of clean, high-quality data to maximize AI’s potential.

Measurable ROI and AI Integration:

• Why tracking AI’s impact on win rates, sales cycles, and customer engagement is crucial.
• Real-world insights from Miele Professional on implementing AI to enhance sales team efficiency and performance.

Ethical Considerations in AI for Sales:

• Balancing personalization with transparency and fairness in customer interactions.
• Ensuring data privacy, minimizing biases, and fostering trust in AI systems.

Future Trends:

• The rise of hyper-personalization and AI’s ability to analyze emotional context.
• How AI is empowering, not replacing, sales teams by automating routine tasks.

Don’t miss this deep dive into the AI trends that are reshaping B2B sales. Subscribe for more insights on leveraging AI in business, and visit The Future of Commerce for additional resources and expert analysis.

In this episode, we analyze the retail trends from the 2024 holiday season, breaking down what worked, what didn’t, and where the industry is headed in 2025. Inspired by Jason Goldberg's insightful article, Holiday 2024 Recap: Where Did the Growth Go?, we discuss the mixed results in holiday sales growth, the dominance of value-driven retailers, and the emergence of new players like Chinese platforms Temu and TikTok Shops. We also delve into the role of AI, trade-down behavior, and retail media networks in shaping the future of commerce. Tune in for a comprehensive look at the trends driving transformation in retail.

What You'll Learn in This Episode:

The Holiday Sales Landscape:

• Key takeaways from the National Retail Federation (NRF) forecasts vs. actual results.
• Why 2024 fell short of being a blockbuster season for retail growth.
• Understanding the disparity in reported holiday sales figures (e.g., MasterCard SpendingPoll vs. NRF Monitor).

Winners and Losers:

• How value-focused retailers like Aldi, Walmart, and Amazon thrived in uncertain economic times.
• The rise of Chinese platforms like Temu and TikTok Shops, and their impact on shopping behavior.
• Why department stores and consumer electronics chains struggled during the season.

The Trade-Down Effect:

• Exploring how consumers sought affordable alternatives and its impact on mid-tier retailers.
• The strategic shifts required to compete in this new value-driven retail environment.

NRF Big Show 2025 Themes:

• New Revenue Streams: Retailers tapping into services, retail media networks, and data monetization.
• AI Integration: How AI is transforming product design, supply chains, and customer experiences.
• Profitability Strategies: Leveraging technology to fine-tune pricing, optimize inventory, and cut costs.

The Future of Retail:

• How retail is evolving to blend hyper-personalized AI-driven services with human touchpoints.
• The importance of staying innovative to remain competitive in an era of rapid change.

Resources Mentioned:

• Article: Holiday 2024 Recap: Where Did the Growth Go?
• NRF Big Show (January 11-14, 2025)
• Examples of retail media networks from Walmart, Amazon, and Instacart.
• Case studies on AI in retail, including Shein’s AI-powered product design.

Call to Action:

Join us in shaping the future of retail! Share your predictions for 2025 trends and let us know how these insights resonate with your shopping or business experiences. Subscribe to our podcast for more deep dives into the evolving world of commerce, and visit The Future of Commerce for additional resources.

In this episode, we explore the transformative forces shaping the insurance industry by 2025, inspired by insights from the article Insurance Trends 2025: Aging Population, Skills Gap, Climate Change Underscore Need for Industry Innovation. Join us as we discuss how insurers are innovating to meet the needs of an aging population, leveraging AI and ecosystems, adapting to climate change, and addressing the demand for transparency and sustainability.

Discover how these trends will redefine the industry and impact consumers like you.

What You'll Learn in This Episode:

The Silver Tsunami:

• The challenges and opportunities of serving an aging global population.
• Innovative products like AI-driven annuities and tailored long-term care insurance to address evolving needs.

Bridging the Skills Gap:

• How AI and automation are reshaping the insurance workforce.
• Strategies for reskilling and upskilling employees to meet future demands.

Ecosystem Economy:

• The rise of interconnected networks offering seamless customer solutions.
• Examples like travel insurance activating in real time, showcasing the potential of $100 trillion ecosystem revenues by 2030.

Transparency and Trust:

• Why consumers are demanding clear pricing, simplified contracts, and better data privacy.
• The role of regulation in ensuring accountability and fostering trust.

Climate Change and Sustainability:

• How extreme weather events are reshaping property and casualty insurance models.
• Policies rewarding sustainability and the integration of climate data into underwriting practices.

AI-Driven Transformation:

• The role of AI in automating claims, personalizing policies, and detecting fraud.
• Why AI is crucial for creating faster and more efficient insurance processes.

Resources Mentioned:

• Insurance Trends 2025: Aging Population, Skills Gap, Climate Change Underscore Need for Industry Innovation – Full article with in-depth insights.
• Case studies of AI-driven claims processing and ecosystem integration.
• Examples of innovative insurance products like sustainable policies and tailored annuities.

Call to Action:

Stay informed and proactive in navigating the future of insurance! Subscribe to our podcast for more industry insights and tips to make smarter coverage decisions. Visit The Future of Commerce for additional resources, and join the conversation about how technology, sustainability, and transparency are shaping the insurance landscape.

Let’s embrace the innovations that will transform how we protect what matters most.

The automotive industry is undergoing a radical transformation, with innovations that will redefine transportation, sustainability, and mobility. In this episode, we discuss the eight key trends shaping the industry by 2025, including:

AI-Powered Vehicles:
Discover how artificial intelligence is optimizing everything from driving systems to supply chains, and why the automotive AI market is set to soar to $200 billion by 2032.

Self-Driving Cars:
Explore the progress in autonomous vehicles, which could save thousands of lives annually and transform urban mobility.

The EV Revolution:
Learn how electric vehicles are becoming mainstream, with projections showing significant adoption by 2025 and beyond.

Connected Vehicles:
Cars are becoming an extension of our digital lives, with software-defined features and over-the-air updates enhancing the driving experience.

Servitization:
From ownership to subscription, discover how automakers are rethinking car ownership models to offer flexible, all-inclusive solutions.

Sustainability:
The industry is embracing eco-friendly practices, from sustainable sourcing to battery recycling, to minimize its environmental footprint.

Resilient Supply Chains:
AI and innovation are helping automakers build robust, sustainable, and ethical supply chains for the future.

Collaboration & Innovation:
Explore how partnerships between automakers, tech companies, and governments are driving the transformation of the transportation ecosystem.

Why You Should Listen:
Get insights into how these trends will impact car ownership, the environment, and the future of transportation. Whether you’re an industry insider or simply curious about what’s next for the cars we drive, this episode offers a comprehensive look at the exciting changes ahead.

What trend are you most excited about in the future of cars? Share your thoughts and join the conversation about how technology and sustainability are reshaping the automotive world. Subscribe to our podcast for more insights into how technology is reshaping the auto industry. Visit The Future of Commerce for more resources on a wide range of topics and trends impacting your business.

As the world shifts towards clean energy, how is the oil and gas industry keeping up? In this episode, we explore Deloitte's latest report on 2025 oil and gas trends and uncover four key developments transforming the energy sector:

Repurposing Traditional Assets:
How companies are leveraging existing infrastructure to support renewable energy projects like biofuels and carbon capture.

Digital Transformation:
The role of AI and data integration in optimizing operations, improving decision-making, and navigating disruptions.

Power of Partnerships:
How collaboration between legacy energy giants and innovative startups is accelerating the clean energy transition.

The Race to Net Zero:
The challenges of balancing energy security with sustainability and the push for renewable alternatives like hydrogen and biofuels.

What You’ll Learn:

• The role of AI and digital platforms in modernizing energy operations.
• Why partnerships are critical for accelerating clean energy innovation.
• How oil and gas companies are shifting their strategies to achieve net-zero goals.

Whether you’re a clean energy advocate, an industry professional, or just curious about the future of energy, this episode will give you insights into the seismic shifts redefining one of the world’s most essential industries.

How do you see the future of oil and gas shaping up? Share your thoughts and join the conversation on sustainable energy. Don’t forget to subscribe for more episodes unpacking the forces shaping our world!

Taylor Swift’s The Tortured Poets Department isn’t just an album—it’s a masterclass in navigating the complexities of work life. In this episode, we unpack how Swift’s raw and emotional lyrics capture universal workplace experiences like gaslighting, unrecognized contributions, and resilience in the face of setbacks.

Join us as we:

1. Analyze key tracks like So Long London and Who's Afraid of Little Me for their insights into standing up for yourself and finding your voice.
2. Discuss how lyrics like “My spine split from carrying us up the hill” reflect the burden of being overworked and underappreciated.
3. Explore the role of humor in coping with workplace frustrations, inspired by The Smallest Man Who Ever Lived.
4. Dive into ethical dilemmas, teamwork, and creating a meaningful legacy through tracks like Clara Bow and The Manuscript.

What You’ll Learn:

• Strategies for managing toxic colleagues and navigating office politics.
• How to use music and storytelling as tools for professional growth.
• The power of resilience, authenticity, and empowerment in the workplace.

Whether you’re a diehard Swift fan or just curious about new ways to approach career challenges, this episode offers practical advice, humor, and plenty of inspiration. 

What Taylor Swift lyric best describes your work life? Share your thoughts and stories with us after listening. And don’t forget to subscribe for more deep dives into music, work, and everything in between!

The wholesale distribution industry is at a crossroads, facing disruption on multiple fronts. From the game-changing potential of AI to the increasing demand for personalized B2B e-commerce experiences, distributors must innovate to stay competitive. In this episode, we break down five major trends shaping the future of the industry:

AI in Distribution:
How AI is evolving from a buzzword to a transformative tool for optimizing inventory, personalizing customer experiences, and driving operational efficiency.

Change Management:
Why employee buy-in is critical to successful digital transformation, and how distributors can overcome resistance to change.

B2C-inspired B2B E-commerce:
Meeting customer demands for seamless, personalized experiences in a competitive digital landscape.

Innovative Services:
The rise of everything-as-a-service models and how they are helping distributors differentiate themselves.

Talent Retention:
Addressing the challenges of high employee turnover with training, career development, and positive workplace cultures.

Key Insights for Listeners:

• How technology is reshaping distributor roles and relationships with manufacturers.
• The importance of data analytics in building customer relationships and driving growth.
• Strategies for creating a workplace culture that attracts and retains top talent.

What’s your take on the future of wholesale distribution? Share your thoughts on how these trends could impact product variety, pricing, and innovation. Don’t forget to subscribe for more insights into the evolving world of commerce.

Does your work life feel like a Taylor Swift song? From gender bias and workplace burnout to power dynamics and resilience, Taylor Swift’s lyrics capture the essence of modern work life. In this episode, we dive into the connections between her music and the professional world, unpacking themes from The Man to Long Live. Whether it’s reclaiming your power, setting boundaries, or celebrating victories, Taylor’s words offer inspiration for tackling the challenges we all face at work.

What You’ll Learn in This Episode:

Gender Bias in the Workplace:

• Insights from The Man and Mad Woman on navigating double standards and reclaiming agency.
• How to advocate for yourself in environments that undervalue women’s contributions.

The Struggle for Work-Life Balance:

• Themes from Midnight Rain and how they reflect societal pressures versus personal ambitions.
• The rise of flexible work models and how they’re reshaping corporate culture.

Dealing with Burnout and Quiet Quitting:

• Lyrics from This Is Me Trying and their connection to setting boundaries and redefining success.
• Strategies for maintaining well-being in a culture that glorifies overwork.

Power Dynamics and Recognition:

• Lessons from Karma on corporate hierarchies and valuing contributions from all levels.
• Building resilience when your hard work feels overlooked.

Using Humor and Resilience to Thrive:  Taylor Swift lyrics for work: “I gave my blood, sweat, and tears for this”– Full article with in-depth insights.

Which Taylor Swift lyric captures your work life? Share your thoughts with us! Join the conversation in our LinkedIn Group, and don’t forget to subscribe for more insightful episodes, and visit The Future of Commerce for articles and resources on work-life dynamics. 

Is your workplace chaos deliberate? Inspired by the declassified CIA Simple Sabotage Field Manual, this episode explores how subtle tactics used for wartime disruption are surprisingly relevant in today’s corporate environments. From derailing meetings to spreading misinformation, we uncover the hidden strategies that fuel inefficiency, erode morale, and stall productivity. Plus, discover actionable steps to recognize and combat these disruptions in your own workplace.

What You'll Learn in This Episode:

The Origins of the Sabotage Manual:

• The Simple Sabotage Field Manual was created in 1944 to teach nonviolent methods for disrupting organizations.
• Why its principles still resonate in modern office culture.

Meetings: A Saboteur’s Playground:

• Tactics like insisting on outdated procedures, sending issues to indecisive committees, and rambling off-topic.
• How these actions derail progress and waste valuable time.

Management Sabotage:

• Assigning important tasks to inefficient workers or demanding written orders for everything.
• The impact of perfectionism on trivial tasks and micromanagement.

Everyday Office Disruptions:

• Examples include withholding information, making mistakes in orders, and prolonging correspondence.
• How these subtle actions create bottlenecks and inefficiency.

Morale-Busting Tactics:

• Gossip, favoritism, and setting unrealistic expectations to create distrust and division.
• The toxic ripple effects of blame-shifting and taking credit for others’ work.

Lessons for Today’s Workplace:

• How to identify sabotage behaviors, whether intentional or accidental.
• Strategies for fostering open communication, transparency, and teamwork to build resilience against disruption.

Resources Mentioned: Corporate Life: The CIA Manual on How to Sabotage an Organization – Full article with historical and modern insights.

Have you experienced sabotage in your workplace? Share your stories and strategies for overcoming dysfunction in our LinkedIn Group. Subscribe to our podcast for more deep dives into fascinating workplace dynamics, and visit The Future of Commerce for further insights.

Dive into the untold story of Generation X in this deep exploration inspired by Generation X: Years, Stats, Work, Spending Trends. Often overshadowed by Boomers and Millennials, Gen X has quietly shaped industries, culture, and leadership while adapting to seismic technological and economic changes. From their latchkey upbringing to their pragmatic leadership style, we uncover the values, challenges, and contributions of this resilient generation.

What You'll Learn in This Episode:

Who is Generation X?

• Defining Gen X: Born between 1965–1980 during the “baby bust” era.
• The cultural influences of their youth: rising divorce rates, latchkey kids, grunge music, MTV, and early video games.

Resilience in a Changing World:

• How economic uncertainty—from the dot-com bubble to the 2008 financial crisis—shaped their financial outlook and pragmatism.
• Why Gen X holds 28.6% of the nation’s wealth but faces challenges in retirement savings.

The Leadership Generation:

• Gen X leaders driving change: Satya Nadella (Microsoft), Emmanuel Macron (France), and a 51% leadership presence globally.
• How their leadership style balances pragmatism, collaboration, and results.

Tech-Savvy Bridge Between Generations:

• The first generation to adopt personal computers and the internet.
• How Gen X navigates digital tools with a healthy skepticism, prioritizing face-to-face connection alongside tech efficiency.

Cultural Impact:

• Creators of alternative rock, grunge, hip-hop, and independent cinema.
• How their “slacker” label evolved into a story of ambition, independence, and creativity.

Economic and Personal Challenges:

• Managing debt (student loans, mortgages) while balancing caregiving for parents and families.
• Insights from Why We Can’t Sleep by Ada Calhoun on Gen X women’s unique pressures.

The Gen X Legacy:

• Adaptability, resilience, and the ability to navigate uncertainty.
• Bridging the gap between tradition and innovation, mentoring Millennials and Gen Z while redefining success on their terms.

Resources Mentioned: Generation X: Years, Stats, Work, Spending Trends – Article with data and insights.

What’s your take on Generation X? Share your stories, perspectives, and insights with us in our LinkedIn Group.   Subscribe for more deep dives into generations, culture, and trends, and visit The Future of Commerce for further resources.

In this episode, we dive into the game-changing potential of quantum computing for e-commerce, inspired by insights from Ready for Quantum Commerce? How Quantum Computing Could Impact E-commerce. Learn how quantum technology is reshaping online shopping through hyper-personalization, logistics optimization, and real-time pricing adjustments. We also tackle the critical challenges, including quantum-powered cyber risks and the need for post-quantum encryption. Whether you're a business leader, tech enthusiast, or online shopper, this episode offers actionable insights for navigating the quantum future.

What You'll Learn in This Episode:

Hyper-Personalization and Quantum Algorithms:

• How quantum computers will analyze vast amounts of data to create uniquely tailored shopping experiences.
• Real-time pricing that adapts to individual preferences, purchase history, and even environmental factors.

Logistics and Supply Chain Optimization:

• Quantum-powered tools for finding optimal delivery routes considering weather, road conditions, and unloading times.
• Examples from Volkswagen and DHL using quantum-inspired algorithms to improve efficiency.

The Quantum Security Challenge:

• Why quantum computers could break existing encryption, threatening online security.
• The rise of post-quantum cryptography to protect sensitive data and transactions.

Quantum-Ready Businesses:

• How companies like IBM and Google are already offering quantum computing platforms to test the waters.
• The importance of building a quantum-literate workforce and collaborating with research labs.

The Ethical Implications of Quantum Computing:

• Balancing innovation with privacy, data protection, and equitable use of technology.
• The need for global cooperation to set ethical standards for quantum applications.

Practical Steps for Businesses and Shoppers:

• Why businesses should invest in post-quantum encryption and quantum-inspired algorithms today.
• Tips for consumers to stay informed, secure their online accounts, and make smart choices about sharing data.

Resources Mentioned: Ready for Quantum Commerce? How Quantum Computing Could Impact E-commerce – Full article with detailed insights.

Are you ready for the quantum future? Share your thoughts and questions in our LinkedIn Group, and subscribe to our podcast for more insights into how technology is reshaping commerce. Visit The Future of Commerce for more resources on quantum computing and e-commerce trends.

This episode dives into the transformative trends shaping the banking industry in 2025, inspired by insights from 2025 Banking Trends. Learn how banks are embracing AI, sustainability, decentralized finance, and digital-first strategies to meet rising customer demands and competitive pressures. Explore the opportunities and challenges ahead for financial institutions navigating an increasingly digital and customer-centric landscape.

What You'll Learn in This Episode:

AI-Driven Personalization:

• How banks are leveraging AI to deliver hyper-personalized customer experiences.
• Examples of AI predicting customer needs and streamlining financial management.

Decentralized Finance (DeFi) and Blockchain:

• The growing role of DeFi in democratizing access to financial services.
• How blockchain technology is enabling secure, transparent, and efficient transactions.

Sustainability in Banking:

• Initiatives to align with ESG (Environmental, Social, and Governance) standards.
• The impact of sustainable investments and green financing on customer loyalty.

Cybersecurity and Trust:

• Strengthening defenses against rising cyber threats in an increasingly digital banking environment.
• Balancing convenience with data protection and customer trust.

Digital-First Strategies:

• The shift from physical branches to fully digital banking experiences.
• How mobile-first platforms are transforming customer interactions and expectations.

Financial Inclusion and Equity:

• Efforts to bridge the financial gap for underbanked and unbanked populations.
• Innovative partnerships to make financial services more accessible and affordable.

Future-Ready Workforce:

• Upskilling bank employees for AI, blockchain, and data-driven operations.
• The importance of fostering innovation within traditional financial institutions.

Resources Mentioned: 2025 Banking Trends – Full article with comprehensive insights.

What does the future of banking look like to you? Share your thoughts and join the conversation in our LinkedIn Group. Subscribe to our podcast for more insights, and visit The Future of Commerce for additional articles and resources about banking trends and innovations.

Dive into the dynamic world of telecom with insights from Telecom Trends 2025: Top 7 Challenges and Opportunities. This episode covers key trends that are transforming the industry, including the rise of 5G and 6G, sustainability efforts, AI-driven solutions, and new players like hyperscalers and satellite companies. We’ll also tackle cybersecurity risks, digital equity, and the exciting new applications these advancements make possible. Whether you’re a tech enthusiast or just curious about the future, this episode offers a comprehensive look at what’s next for telecom.

What You'll Learn in This Episode:

The Rise of 5G and the Promise of 6G:

• 5G’s rapid adoption, projected to reach 8 billion connections by 2028.
• How 6G could bring smart grids, immersive realities, and high-fidelity holograms to life.
• Balancing lightning-fast speeds with sustainable energy consumption.

Sustainability in Telecom:

• Efforts to transition to renewable energy and phase out power-intensive networks.
• How enabling remote work reduces emissions and promotes green initiatives.

Cybersecurity Challenges:

• Growing threats as more devices and critical infrastructure connect.
• How the "zero trust" model and AI-powered tools are bolstering defenses.

The Role of New Players:

• Hyperscalers like Google and Amazon entering the telecom space.
• Satellite companies like Starlink driving growth in connectivity and accessibility.

Digital Equity and Bridging the Divide:

• Addressing infrastructure gaps and affordability barriers to ensure universal connectivity.
• Partnerships between telecom companies, governments, and non-profits to expand broadband access.

AI, SDN, NFV, and Edge Computing:

• How these technologies are creating more flexible, efficient, and responsive networks.
• Applications in self-driving cars, remote healthcare, and immersive gaming.

Transformative Consumer Experiences:

• AI-powered chatbots, personalized plans, and immersive entertainment like AR and VR.
• The importance of transparency and trust in protecting consumer data.

Resources Mentioned: Telecom Trends 2025 – Full article with detailed insights.

Ready to explore the future of telecom? Subscribe to our podcast for more episodes, and visit The Future of Commerce for the latest articles and resources. Let’s build a more connected, sustainable, and innovative future together.

In this episode, we explore the pressing trends shaping higher education in 2025, inspired by Higher Education Trends 2025: As Public Trust Drops, Leaders Must Act Now. With public trust in institutions on the decline, universities face critical challenges—and opportunities—to redefine their purpose. From AI's role in learning to cybersecurity, declining international enrollments, and skills-focused education, this deep dive examines how higher education can innovate and thrive in an era of rapid change.

What You'll Learn in This Episode:

The Public Trust Crisis:

• Why confidence in higher education has dropped from 57% in 2015 to 36% today.
• How declining trust connects to enrollment cliffs, mental health crises, and debates on the value of degrees.

AI’s Role in Higher Education:

• How artificial intelligence is transforming teaching, learning, and administration.
• The challenges posed by AI adoption, with only 20% of faculty feeling prepared.

Cybersecurity Challenges:

• The growing risks to sensitive university data and the $3.7M average cost of breaches.
• Why proactive investment in security systems and training is essential.

The Rise of Public-Private Partnerships:

• Why 75% of university leaders expect an increase in partnerships, despite 81% fearing loss of control.
• Balancing academic freedom with financial pressures and private sector collaboration.

Declining International Student Enrollment:

• The impact of visa policies, safety concerns, and rising tuition on global enrollment.
• How universities are using data analytics to develop strategic recruitment initiatives.

The Evolving Definition of Learning:

• The shift from traditional four-year degrees to skills-based education and lifelong learning.
• The demand for shorter, focused programs tailored to workforce needs.

Reshaping Universities as Catalysts for Change:

• How institutions can adapt, innovate, and collaborate to address societal challenges.
• The role of universities in workforce development and community revitalization.

Resources Mentioned:  Higher Education Trends 2025 – Full article with in-depth insights.

What do you think the future holds for higher education? Share your thoughts and join the conversation in our LinkedIn Group. Subscribe to our podcast for more insights, and visit The Future of Commerce for detailed articles on the trends shaping tomorrow.

In this episode, we take a deep dive into the game-changing trends transforming industrial manufacturing in 2025. Drawing insights from Industrial Manufacturing Trends 2025, we explore how digital transformation, sustainability, and advanced technologies are redefining the industry. Discover how manufacturers are adapting to global challenges, optimizing operations, and meeting evolving customer expectations.

What You'll Learn in This Episode:

The Rise of Smart Factories:

• How IoT, AI, and robotics are creating fully integrated and automated production facilities.
• Benefits of real-time data analytics for optimizing manufacturing processes.

Sustainability in Manufacturing:

• The shift towards eco-friendly practices, such as energy-efficient production and circular economy models.
• Examples of companies leading the way with sustainable innovations.

Advanced Technologies in Production:

• The growing role of AI, machine learning, and digital twins in predictive maintenance and process improvements.
• How 3D printing is revolutionizing prototyping and small-scale production.

Supply Chain Innovations:

• The use of blockchain and AI to improve supply chain transparency and resilience.
• Strategies for mitigating disruptions and meeting global demand efficiently.

Meeting Evolving Customer Expectations:

• The push for personalized products and faster delivery times.
• How technology is enabling manufacturers to adapt to changing market dynamics.

Future-Ready Workforce:

• Upskilling and reskilling workers to thrive in a tech-driven manufacturing environment.
• The importance of fostering innovation and collaboration in industrial teams.

Resources Mentioned: Industrial Manufacturing Trends 2025 – Full article with detailed insights.

Stay ahead in the manufacturing revolution by subscribing to our podcast. For more insights, visit The Future of Commerce and explore the latest trends shaping the future of industrial production.

n this episode, we explore the latest trends shaping customer experience (CX) in 2025, inspired by insights from Customer Experience Trends 2025. As digital transformation accelerates, we uncover the technologies, strategies, and challenges that brands must navigate to deliver exceptional customer experiences. From hyper-personalized engagement to building trust through ethical AI, this episode is your guide to staying ahead in the CX game.

What You'll Learn in This Episode:

Hyper-Personalization:

• How brands are leveraging AI and data analytics to deliver tailor-made experiences.
• Why customers expect personalized interactions across all touchpoints.

Immersive Technologies in CX:

• The rise of AR, VR, and metaverse experiences to engage customers.
• How immersive shopping and interactive digital environments are redefining engagement.

Ethical AI and Data Transparency:

• Addressing customer concerns about data usage and AI-driven personalization.
• The role of trust and transparency in building long-term loyalty.

Customer Expectations in 2025:

• Why speed, convenience, and empathy are non-negotiable in CX.
• The growing importance of seamless omni-channel experiences.

Sustainability as a CX Differentiator:

• How eco-conscious initiatives are influencing customer loyalty.
• Examples of brands integrating sustainability into their customer journeys.

The Future of CX Strategy:

• Building experiences that blend digital innovation with human connection.
• Preparing for the next wave of customer needs and challenges.

Resources Mentioned: Customer Experience Trends 2025 – Full article with in-depth insights.

Ready to elevate your CX strategy? Subscribe to our podcast for more insights, and visit The Future of Commerce for articles and resources to stay ahead in customer experience innovation.

Dive into the evolving world of customer service as we explore the insights from Customer Service Trends 2025: AI Hype Versus Customer Trust. From AI-driven efficiencies to the indispensable value of human connection, this episode examines how companies can strike the perfect balance between technology and empathy to deliver exceptional customer experiences.

What You'll Learn in This Episode:

The Rise of Generative AI in Customer Service:

• How AI helps automate repetitive tasks like case summaries and personalized email responses.
• Real-world examples of AI saving up to 80% of agent time.

Proactive Customer Service:

• How companies can use AI to predict and address customer issues before they escalate.
• Examples of smart home devices leveraging AI to provide preemptive solutions.

Data Integration and Customer Insights:

• Why unified data platforms are key to delivering seamless and accurate customer experiences.
• The importance of balancing personalization with customer privacy.

The Trust Gap Between AI and Customers:

• Addressing the 64% of customers who prefer human interaction over AI.
• Strategies to increase transparency and give customers control over their data.

The Role of Human Agents in an AI-Powered World:

• How AI enhances human roles by automating basic tasks and enabling agents to focus on problem-solving and emotional connection.
• The growing importance of emotional intelligence and creativity in customer service.

Preparing for the Future:

• Upskilling customer service teams to work alongside AI tools.
• Why human-centric skills like empathy and communication are more valuable than ever.

Resources Mentioned: Customer Service Trends 2025: AI Hype Versus Customer Trust – Full article with key insights.

Have thoughts about AI in customer service? Share your experiences by joining our Linkedin Group.   Subscribe to our podcast for more insights, and visit The Future of Commerce to explore the latest trends shaping the future of business.

Join us as we discuss the evolving role of government and public agencies, inspired by insights from the article Government Trends 2025. Discover how digital transformation, sustainability, and collaboration are driving innovative solutions in public services, making them more accessible and impactful for citizens.

What You'll Learn in This Episode:

Digital Transformation in Public Agencies:

• How AI and automation are improving service delivery and resource management.
• Examples of streamlined processes, from online licensing to automated disaster response.

Citizen-Focused Public Services:

• Using technology to simplify interactions with public agencies.
• How digital platforms enhance accessibility and reduce bureaucratic delays.

Sustainability Initiatives:

• Public agency efforts to support renewable energy and eco-friendly urban planning.
• The role of data in designing smarter and greener cities.

Collaborations and Partnerships:

• Successful public-private partnerships driving advancements in transportation, healthcare, and education.
• The growing role of tech companies in supporting government innovations.

Challenges in Cybersecurity and Data Privacy:

• Ensuring secure infrastructures to protect sensitive citizen data.
• Balancing operational efficiency with privacy and transparency.

Preparing for Future Challenges:

• How public agencies are using predictive analytics to prepare for crises like pandemics or natural disasters.
• Building adaptable frameworks for evolving societal needs.

Resources Mentioned: Government Trends 2025 – Full article with detailed insights.

Stay ahead of the trends shaping public agencies by subscribing to our podcast. For more insights, visit The Future of Commerce and explore how innovation is transforming public services.

This episode of The Deep Dive unpacks the fascinating insights from the article CPG Trends 2025: Catering to Consumers to Drive Loyalty Plus Growth. Discover how the consumer packaged goods industry is evolving to meet rising demands for personalization, ethical practices, and engaging shopping experiences in an increasingly competitive marketplace.

What You’ll Learn in This Episode:

High-Quality Subscriptions

• Why curated subscription boxes like Blue Apron and Stitch Fix are transforming convenience into a tailored, high-value experience.
• How the subscription box market is expected to grow by 17.9% annually through 2030.

Experience-Driven Commerce

• Immersive pop-up shops, virtual try-ons, and interactive retail displays as the new standard in consumer engagement.
• How 55% of US brands are investing in creating unique and memorable shopping experiences.

Dynamic Pricing & Real-Time Personalization

• How brands use AI to tailor offers and pricing based on individual preferences and behaviors.
• The balance between personalization and data privacy, with strategies to ensure ethical use of AI-driven pricing.

AI-Powered Product Customization

• The rise of bespoke products like custom-fit running shoes and personalized skincare solutions.
• Challenges and opportunities of hyper-personalization in CPG.

Conscious Consumerism & Ethical Supply Chains

• Why 46% of consumers prioritize sustainability in their purchasing decisions.
• Examples of leading brands like Levi’s and Patagonia setting new standards in transparency and ethical practices.

Resources Mentioned:  CPG Trends 2025: Catering to Consumers to Drive Loyalty Plus Growth – Full article for further insights.

Join the conversation by subscribing to our podcast and stay ahead of the trends shaping the future of CPG.  For additional resources, visit The Future of Commerce. Let’s navigate the path toward a smarter, more sustainable consumer experience together.

This episode dives into the exciting future of retail, inspired by insights from the article Retail trends 2025: All eyes on AI as tough competition and price sensitive customers test industry. Join us as we explore how artificial intelligence is transforming the shopping experience, making it more personalized, sustainable, and efficient. From AI-powered recommendations to the rise of social commerce, we break down what the future holds for consumers and retailers alike.

What You'll Learn in This Episode:

AI-Driven Personalization:

• How hyper-personalized recommendations are moving beyond demographics to predict what shoppers need before they know it.
• The role of data and trust in ensuring these experiences are both impactful and ethical.

Balancing Privacy and Personalization:

• Addressing customer concerns about data use in AI systems.
• Strategies like anonymizing data, secure storage platforms, and transparent privacy controls.

Sustainability in Retail:

• How AI helps optimize inventory, reduce waste, and create transparent supply chains.
• Why 46% of consumers prioritize a retailer’s sustainability record.

Omni-Channel Experiences:

• Blending online and in-store shopping for seamless customer interactions.
• The impact of AR, AI-powered chatbots, and virtual try-ons on the omni-channel journey.

Social Commerce Boom:

• The influence of platforms like TikTok as shopping destinations.
• How entertaining product demos are driving impulse purchases directly within apps.

The Role of Data:

• Why clean, accurate, and high-quality data is critical for AI success.
• Common pitfalls like poor data integration and their impact on retail operations.

Ethics and Bias in AI:

• The risks of biased AI algorithms and the importance of ethical AI development.
• How retailers can proactively ensure fairness and accountability in their systems.

Future of Retail Jobs:

• AI’s potential to enhance retail jobs by automating repetitive tasks and enabling creative, customer-facing roles.
• The need for retailers to invest in training and upskilling their workforce for an AI-powered future.

Resources Mentioned:  Retail trends 2025: All eyes on AI as tough competition and price sensitive customers test industry – Full article with more insights.

Stay ahead of the retail revolution by subscribing to our podcast for more insights into the future of commerce. For additional resources, visit The Future of Commerce. Let’s shape a smarter, more ethical, and customer-centric shopping experience together.

In this episode, we explore the transformative technologies that will dominate 2025, based on insights from the article High-Tech Trends 2025. From artificial intelligence and automation to immersive customer experiences and sustainability-focused innovations, this podcast uncovers the trends that will redefine the way we live, work, and do business.

What You'll Learn in This Episode:

Artificial Intelligence at Scale:

• How generative AI is enabling hyper-personalized customer experiences.
• The role of AI in predictive analytics and business decision-making.

Automation and Efficiency:

• The rise of robotics and machine learning in streamlining operations.
• Real-world examples of automation transforming industries like retail and logistics.

Immersive Technologies:

• The growing impact of augmented reality (AR) and virtual reality (VR) on customer engagement.
• How immersive experiences are reshaping e-commerce and entertainment.

Sustainability and Green Tech:

• Innovations in energy-efficient technologies and circular economy models.
• The importance of sustainability as a core component of technological advancement.

The Future of Work:

• Remote and hybrid work trends supported by advanced collaboration tools.
• Skills and adaptations required for the workforce of the future.

Customer-Centric Innovations:

• How businesses are leveraging data and technology to anticipate customer needs.
• The increasing importance of ethical AI and responsible data use.

Resources Mentioned:  High-Tech Trends 2025 – Full article on The Future of Commerce.

If you're passionate about staying ahead of the curve, this episode is a must-listen. Subscribe for more insights into the technologies shaping our world, and visit The Future of Commerce for detailed articles and resources.

In this episode, we take a deep dive into the transformative role of Gen Z in the construction industry. Learn how technology, purpose-driven work, and innovative approaches to training are attracting the next generation of talent to reshape the field. Drawing insights from the article "Gen Z in Construction," we discuss:

Key Topics Covered:

The Labor Shortage Challenge:

• Why 1 in 5 construction workers being over 55 presents both a challenge and an opportunity.
• How Gen Z can fill the gap while redefining the industry.

Technology as a Game-Changer:

• The role of AI, drones, and generative design in attracting tech-savvy Gen Z professionals.
• Real-world applications of building information modeling (BIM) and robotics.

Purpose-Driven Work:

• How the construction industry contributes to solving the housing crisis and climate change.
• Examples of sustainable practices, such as energy-efficient designs and renewable materials.

Flexible Learning Pathways:

• The rise of trade schools, apprenticeships, and micro-credentials.
• How stackable certifications empower personalized and fast-tracked career growth.

Changing Industry Perceptions:

• Breaking stereotypes of construction as "old-school."
• Showcasing diverse career paths, from sustainability consulting to data analytics.

Retaining Gen Z Talent:

• The importance of mentorship, project-based work, and entrepreneurial opportunities.
• Creating a work environment that values innovation, growth, and sustainability.

If you're inspired to explore a career in construction or lead your company into the future, this episode is packed with actionable insights. 

Resources Mentioned:  Gen Z in construction: Strategies to attract, develop, and retain the next generation of talent

Subscribe to our podcast for more episodes on emerging trends in business and technology. For more in-depth insights, visit The Future of Commerce.com

In this episode, we delve into the groundbreaking role of AI co-pilots in sales and how they are transforming the way businesses approach customer relationships, deal management, and overall sales performance. Drawing from the article "AI copilots for your sales team", this podcast breaks down the key trends, benefits, and actionable insights for integrating AI into your sales process.

What You’ll Learn in This Episode:

The Rise of AI Co-Pilots in Sales:

• How AI-powered tools are helping sales teams optimize workflows and focus on high-priority tasks.
• The types of AI solutions making waves, including chatbots, automated forecasting, and CRM integrations.

Key Benefits of AI Co-Pilots:

• Real-time insights into customer behavior and preferences.
• Enhanced lead scoring and predictive analytics for closing deals faster.
• Automating routine tasks like data entry, scheduling, and follow-ups.

Transformative Use Cases:

• Examples of AI co-pilots aiding sales professionals in customer segmentation and tailored outreach.
• How businesses are leveraging AI to create hyper-personalized customer experiences.

Challenges and Considerations:

• Overcoming adoption hurdles and aligning AI with existing workflows.
• Addressing concerns around data security and ethical AI use in sales.

Practical Tips for Businesses:

• Steps to integrate AI co-pilots into your sales team.
• How to measure the ROI of AI-driven sales tools effectively.

Resources Mentioned: AI Co-Pilots in Sales

Subscribe to our podcast for more episodes on emerging trends in business and technology. For more in-depth insights, visit The Future of Commerce.com

In this episode, we explore key insights from the Customer Loyalty Index 2024 article, diving deep into what makes customers stick with their favorite brands and what businesses can learn from the leaders in loyalty.

Highlights from the Episode:

What is the Customer Loyalty Index?

• An overview of how the index measures loyalty, retention, and brand advocacy.
• Insights into why loyalty metrics matter more than ever.

Top Industries and Performers:

• A breakdown of the sectors leading in customer loyalty.
• Examples of brands setting new benchmarks for customer satisfaction.

Drivers of Customer Loyalty in 2024:

• The impact of personalized experiences and digital transformation.
• Why trust, transparency, and sustainability are critical loyalty drivers.

Challenges to Loyalty:

• Rising customer expectations and how brands are adapting.
• Overcoming challenges like economic pressures and digital fatigue.

Actionable Takeaways for Businesses:

• Strategies for improving customer retention and engagement.
• Tips for building brand loyalty in a hyper-competitive market.

Resources Mentioned:  Read the full article

• Reports and tools for measuring customer loyalty in your business.

Subscribe to our podcast for more insights, and visit our website for articles on the latest trends shaping the future of commerce.

In this episode, we delve into the article "The Future of CRM: The Next Evolution in Customer Relationship Management", discussing:

• The current state of CRM systems and their historical context.
• Emerging technologies influencing CRM, including AI and automation.
• Shifts in customer expectations and how businesses are adapting.
• Strategies for integrating modern CRM solutions to enhance customer engagement.

This episode provides insights into the transformation of CRM practices.

Resources Mentioned:

• The Future of CRM: The Next Evolution in Customer Relationship Management

For more episodes and updates, subscribe to our podcast and visit our website.

In this episode, we dive into the insights shared in the article E-commerce Trends 2025 to uncover the trends reshaping the e-commerce landscape:

AI-Powered Personalization:

• How advanced machine learning and data analytics are transforming the customer journey.
• Real-world examples of brands using AI to tailor experiences at scale.

Immersive Shopping Experiences:

• The role of AR/VR in creating engaging virtual storefronts.
• Predictions for how these technologies will expand accessibility and convenience.

Sustainable E-commerce Practices:

• Meeting the growing consumer demand for eco-conscious shopping and green logistics.
• Examples of businesses embracing circular economy models and carbon-neutral initiatives.

Advanced Logistics Innovations:

• The impact of same-day delivery, autonomous vehicles, and drone technology on last-mile delivery.
• Why efficient logistics will be a critical differentiator in 2025.

Global Expansion and Localization:

• Overcoming challenges of cross-border e-commerce with localized content, payment systems, and regional marketing strategies.

This AI-generated discussion captures the essence of what the future holds for e-commerce. Whether you’re a business leader or a curious consumer, this episode offers actionable insights to stay ahead of the curve.

Resources Mentioned:

• Read the original article
• Additional references for deeper insights on AR/VR and sustainability trends.

Subscribe to our podcast for more future-focused content, and visit our website for in-depth articles that prepare you for what’s next in commerce.

With all the economic headwinds, CPGs are facing a double crisis – costs are up, demand is down in many markets, and consumers are hunkering down for a recession. Meanwhile, the supply chain is still in disarray after COVID, and geopolitical trends are volatile. It’s tough out there for marketers – it looks a lot like hurricane season in these kind of conditions.

That means marketers face more scrutiny, and need to demonstrate the value they will get for every penny they spend. 

CPGs are notoriously data poor – they have much less data than their key collaborating sectors, the media ecosystem, and retail. Yet, conversely, Nielsen found that 69% of marketers agreed first-party data was essential to their strategies.  

Epsilon research found that: 

1. 86% of digital relies on third party cookies 
2. 83% anticipate moderate to significant impact on their digital advertising efforts when cookies deprecate 
3. 53% are not fully prepared 
4. 70% are not confident their partners will provide a comparable solution

Customer identity and access management software creates a single cloud platform that enables brands to do three things:

1. Capture and manage customer identities to remove friction at registration and log-in
2. Build robust customer profiles based on first-party, permission-based data
3. Orchestrate and govern customer profiles in near real-time to other customer engagement solutions to deliver personalized experiences

Tracking has allowed marketers to cost-effectively zero in on specific consumers on Facebook and customize ads for the most success. Without access to IDFA, marketers will have a limited view of the consumer, restricting their ability to personalize ads, making customer opt-in and consent critical. 

Relevant Content: 

CIAM: What is customer identity and access management?

Benefits of CIAM: Better security, slick CX, and more revenue

SAP Customer Identity and Access Management for B2C

Zero-party data: Definition, examples, and marketing benefits

FOLLOW & CHAT:
FCEE  + Cali Green
Connect with Bevy

EPISODE REFERENCES:
Ageism and gender in the workplace: The myth of the late bloomer
TED Talk - Bevy Smith: How to discover your authentic self -- at any age

sub·ver·sive:

Written, produced, and co-edited by creator/host Cali Green
Predominantly edited by Associate Producer Adam Ross
Resident Mental Health Expert: Tracy Treacy
Music Supervisor: Samora Pinderhughes
Show Theme: "Hold That Weight" video + audio - Samora Pinderhughes

Sub·ver·sive with Cali Green: "Difficult" Women: A Revolution Rises episode features Chinisha Scott, "The Daily Show" Segment Director, Emmy nominated filmmaker, and co-chair of the Writers Guild East's Women of Color Caucus. 

We discuss the idea of "difficult women," the article that sparked this podcast, how the label impacts women across industries and enterprises, and why a revolution in the workplace is rising as women become exhausted with the double standard. 
_

FOLLOW & CHAT:
FCEE  + Cali Green
Chinisha

-

EPISODE REFERENCES: 
Difficult women: Exhausted by bias, a revolution rises
The female CEOs on this year’s Fortune 500 just broke three all-time records
Jen Bailin's (SAP CX CRO) LinkedIn post that re-ignited the conversation, making it viral at the beginning of September

The next time you hear a woman called difficult, ask yourself: 
What did she do to warrant being labeled as such? 

- Did she ask or demand to be paid what she’s worth? 
- Did she refuse to let someone disrespect her boundaries? 
- Did she speak up to be recognized for something she inspired or built? 

If anything like the above took place, none of it makes her difficult. 
IT MAKES HER SMART. 

---

sub·ver·sive:
Written, produced, and co-edited by creator/host Cali Green
Predominantly edited by Associate Producer Adam Ross
Resident Mental Health Expert: Tracy Treacy
Music Supervisor: Samora Pinderhughes
Show Theme: "Hold That Weight" video + audio - Samora Pinderhughes

FOLLOW & CHAT:
FCEE  + Cali Green
Win Rosenfeld
Monkeypaw Productions

Sub·ver·sive with Cali Green: EP 2, features Win Rosenfeld, President of Monkeypaw Productions—Get Out (2017), BlacKkKlansman (2018), Us (2019), Nope (2022). Monkeypaw stands as one of the biggest and (most profitable) companies telling stories that amplifying art from marginalized voices, making Win the perfect person to discuss how industry and art collide.

In our delightfully candid conversation, Win shares his disdain for institutions and details his pivot from covering politics as a journalist to helping dream up some of the most original, bizarre, and entertaining stories on screen today.

At the core of our conversation is a Forbes article titled "Hollywood Loses $10 Billion A Year Over Lack Of Black Representation."

Yes. You read that correctly.


EPISODE REFERENCES:
Hollywood Loses $10 Billion A Year Over Lack Of Black Representation

sub·ver·sive:

Written, produced, and co-edited by creator/host Cali Green
Predominantly edited by Associate Producer Adam Ross
Resident Mental Health Expert: Tracy Treacy
Music Supervisor: Samora Pinderhughes
Show Theme: "Hold That Weight" video + audio - Samora Pinderhughes

sub·ver·sive with Cali Green: EP 1

Guest Brenda Castañeda shares her journey with starting a new career and moving to another country. Plus, advice on knowing yourself well enough to best decide when it's time to move or stand still.

FOLLOW & CHAT:
FCEE  + Cali Green
Brenda Castañeda
Connect with Brenda

EPISODE REFERENCES:
We The Urban Instagram Post
Fortune, 5/14/21 -  One in three U.S. workers changed or lost jobs
Forbes, 5/16/21- Why Millions Of Employees Plan To Switch Jobs Post-Pandemic
CNBC, 10/12.21 - The great reimagination of work’: Why 50% of workers want to make a career change

sub·ver·sive:

Written, produced, and co-edited by creator/host Cali Green
Predominantly edited by Associate Producer Adam Ross
Music Supervisor: Samora Pinderhughes
Show Theme: "Hold That Weight" video + audio - Samora Pinderhughes

Welcome to sub·ver·sive with Cali Green, a podcast dedicated to disrupting the status quo within systems surrounding POWER, MONEY, and CULTURE. 

FOLLOW & CHAT:
FCEE  + Cali Green
 

LINKS:
1619 Project, New York Times
Jane Elliott 'Birth Dearth' Interview Segment

sub·ver·sive:

Written, produced, and co-edited by creator/host Cali Green
Predominantly edited by Associate Producer Adam Ross
Resident Mental Health Expert: Tracy Treacy
Music Supervisor: Samora Pinderhughes
Show Theme: "Hold That Weight" - Samora Pinderhughes

GUEST MONTAGE ORDER OF APPEARANCE:

Chinisha Scott - Segment Director, The Daily Show
Mohit Arora - Speaker, Strategist, Advisor & Host (Fatemakers)
Bevy Smith - Author (Bevelations), TED Speaker
Jessica Lanyadoo - Astrologer, Psychic Medium
Felonious Munk - Comedian, Actor, Writer
April Reign - #OscarsSoWhite, She Will Rise

Host:
Jen Bailin, Chief Revenue Officer, SAP

Guest:
Joanna Milliken, CEO at Emarsys, an SAP company

Rather than taking down physical stores, huge investments in e-commerce over the past two years have empowered customers to pursue their perfect shopping experience. 

New consumer research by Emarsys shows that shoppers switch between a huge variety of channels as they need – so brands can’t skimp on preferred channels at the expense of smaller ones.

To deliver a consistent and engaging experience, retailers must treat digital and physical retail as branches of the same strategy. 

Their marketers need to centralize data from every channel to understand their customers as individuals – that’s the key to delivering personalized campaigns that engage shoppers on a one-to-one level, and that stay with them across channels.

Some insights covered:

1. Consumer shopping has changed dramatically throughout the decades – while shoppers are enjoying aspects of the new digital options, they're also missing some elements of shopping from years gone by.
2. Some shopping trends have accelerated dramatically during the pandemic and today consumers expect brands to understand them more than ever before.
3. There's a big need for marketers to keep up with evolving demands, since it's engagement that draws consumers in. 
4. Emails are more popular than ever as part of an omnichannel marketing campaign.
5. Rather than demanding customers adopt a ‘digital only’ approach, marketers offer them the best of all worlds.

Links you might be interested in: 

Omnichannel versus multichannel: What's the difference, and who is doing it?

Omnichannel examples: Brands creating their own luck

The future of commerce: 3 trends shaping how we buy and sell

Host:
Jen Bailin, Chief Revenue Officer, SAP

Guest:
Colleen Fahey Rush, Executive Vice President, Chief Research Officer, Paramount

Introducing the Be Remarkable Podcast

One of the best parts of my role as Chief Revenue Officer is spending time every day with forward-thinking business leaders, experts, and influencers in the customer experience industry. Now you can hear directly from them as well on the Be Remarkable podcast, where we exchange ideas, insights, and explore the future of business and technology together. I am thrilled for you to join the conversation with us.

The guests I interview are finding innovative ways to transform their business and create incredible experiences for their customers around the world. We’ll talk about digital transformation, brand loyalty, personalization, customer support, and so much more.

The first episode with Colleen Fahey Rush, Executive Vice President, Chief Research Officer, Paramount, explores how customer habits have changed throughout the pandemic — from how we consume and buy to how we watch movies and TV. Learn how top brands are keeping customers loyal and engaged in real-time… and for the long term.

COVID has impacted everything from how we shop and buy products and services to how we watch movies and TV. 

Customer habits and behaviors are crucial for companies to consider, especially in a world where the average business roadmap is five years old. 

In this episode, we explore how brands are:

• Adapting to consumer behavior by using real-time analytics
• Engaging customers for the long-term
• Developing content shaped by customer habits
• Evolving their hiring practices to align with consumers of the future

Read more about consumer behavior in 2022 HERE. 

Guest

• Tracey Wallace - Director of Content Strategy, Klaviyo

Links to Learn More

• Read Tracey's article "Brands with the best customer service 2022"
• Read "Customer service trends 2022: Service becomes savior"
• Follow Tracey on LinkedIn
• Learn more about the ROI of great customer service

Guests

• Nicole Asling - VP of Vertical Partners, Worldpay
• Kevin Ward - Director of UK Partnerships, Klarna

Links to Learn More

• Read "The Global Payments Report 2021"
• Follow Nicole on LinkedIn
• Follow Kevin on LinkedIn
• Article of the Week - Cashless Society: Digital wallets will eclipse all other methods

Presented by the-future-of-commerce.com

Guests

• Esteban Kolsky - Chief Evangelist, SAP CX
• Raj Balasundaram - SVP Channels and Strategy, SAP Emarsys

Links to Learn More

• Further Reading: Building Loyalty with Personalized 1:1 Experiences
• Follow Esteban on LinkedIn
• Follow Raj on LinkedIn
• Article of the Week - D2C Personalization Strategy: A win for consumers and brands

Presented by the-future-of-commerce.com

Guests

• Ratul Shah - Head of Product Marketing, Customer Data Solutions, SAP CX
• Guy Kronenthal - SVP, GM for Customer Data Cloud, SAP CX
• Sergey Krayniy - Head of Product, SAP CX

Links to Learn More

• Webcast - What's the Ideal Customer Data Strategy for your Brand?
• Explore SAP Customer Data Cloud
• Article of the Week - Is it Easy For Your Customers to Buy From You?

Links to Learn More

• The 2021 Holiday Shopping Season: 4 ways retailers can prepare
• LinkedIn Live - Christmas in July: How brands can prepare for holidays
• Connect with Gabrielle on LinkedIn
• Article of the Week - Less is more: Omnichannel selling tips

Presented by the-future-of-commerce.com

Links to Learn More

• The Intelligent Enterprise for Wholesale Distribution Whitepaper
• Webinar - The New Rules of Competition for Today's Distributor 
• Infographic - Starting the Business Case for Sales Order Automation
• Connect with Magnus on LinkedIn
• Connect with Erik on LinkedIn
• Article of the Week - Is it Easy For Your Customers to Buy From You?

Presented by the-future-of-commerce.com

Links

• Checkout the "Homerun machine"
• Online Metals Creators
• Shawn Lynam on LinkedIn 
• Greg Raece on LinkedIn 
• Jodi Simmons on LinkedIn
• Learn more about Online Metals
• Read the Economist Report on eCommerce shopping
• [email protected]
• @SAP_CX

Presented by www.the-future-of-commerce.com, where you can stay ahead of customer experience trends with daily updates that are informational, educational, and entertaining.

Guests

• Ratul Shah - Head of Product Marketing, Customer Data Solutions, SAP CX
• Esteban Kolsky - Chief Evangelist, SAP CX
• Fatemah Khatibloo - VP and Principal Analyst, Forrester

Links to Learn More

• Blog - Third Party Cookies Are Ending: What to do?
• Webcast - What's the Ideal Customer Data Strategy for your Brand?
• Explore SAP Customer Data Cloud
• Article of the Week - Is it Easy For Your Customers to Buy From You?

Presented by the-future-of-commerce.com

Links to Learn More

• Capgemini Paper: The new rules of customer service
• Connect with Sarah
• Connect with John
• Article of the Week - What is customer service? Definitions, types, benefits, stats

Presented by the-future-of-commerce.com

Links to Learn More

• Capgemini Paper: The new rules of customer service
• Connect with Sarah
• Connect with John
• Article of the Week - What is customer service? Definitions, types, benefits, stats

Presented by the-future-of-commerce.com

Guests include:

• Florian Fromberg, Global CX Insights Director – SAP Customer Experience Advisory
• Sandeep Chowdhury, Global GTM Head of SAP Customer Experience for Telecommunications
• Stefan Mueller, Director Insurance / Financial Services - SAP Customer Experience

Links to Learn More

• Connect with Florian
• Connect with Sandeep
• Connect with Stefan
• Learn more about SAP CX
• Article of the Week - B2B Personalization: A three step guide to starting

Guests include:

• Florian Fromberg, Global CX Insights Director – SAP Customer Experience Advisory
• Sandeep Chowdhury, Global GTM Head of SAP Customer Experience for Telecommunications 
• Stefan Mueller, Director Insurance / Financial Services - SAP Customer Experience

Links to Learn More

• Connect with Florian
• Connect with Sandeep
• Connect with Stefan
• Learn more about SAP CX
• Article of the Week - B2B Personalization: A three step guide to starting

Links to Learn More

• Read more on the benefits of Direct to Consumer
• Learn more about SAP Upscale Commerce for D2C
• Article of the Week - CX at SAPPHIRE NOW 2021

Presented by the-future-of-commerce.com

Links to Learn More

• Read more on the benefits of Direct to Consumer
• Learn more about SAP Upscale Commerce for D2C
• Article of the Week - CX at SAPPHIRE NOW 2021

Presented by the-future-of-commerce.com

Links to Learn More

• Jodi's Full Article on Handshakes vs. Hands-Off
• Learn more about SAP CX
• Article of the Week - How Guided Selling helps seal more deals

Presented by the-future-of-commerce.com

Guests include:

• Tom McKee, Industry Principal at eLogic (SAP Advisor at time of the recording)
• Lawrence  Matusek, CTO at eLogic
• Liz Duggan, VP at SMITH

Links to Learn More

• 6 Ways CPQ Can Transform Your B2B Organization
• Using CPQ: The Complete Order Process
• Learn more about SAP CPQ
• Article of the Week -  In a CX Minute: May 5th Edition

Guests include:

• Tom McKee, Industry Principal at eLogic (SAP Advisor at time of the recording)
• Lawrence  Matusek, CTO at eLogic
• Liz Duggan, VP at SMITH

Links to Learn More

• 6 Ways CPQ Can Transform Your B2B Organization
• Using CPQ: The Complete Order Process
• Learn more about SAP CPQ
• Article of the Week - Under Pressure: Top challenges in Wholesale Distribution

Guests include:

• Ratul Shah, Head of Product Marketing | Customer Data Solutions at SAP
• Javier Flores, Global Industry Principal | Consumer Products at SAP
• Sunny Neely, Global Solution Director | Consumer Products at SAP
• Ritu Saluja, Global CX Advisor | CPG & Retail at SAP

Links to Learn More

• Blog - Third Party Cookies Are Ending: What to do?
• Webcast - What's the Ideal Customer Data Strategy for your Brand?
• Explore SAP Customer Data Cloud
• Article of the Week - Is it Easy For Your Customers to Buy From You?

Guests include:

• Ratul Shah, Head of Product Marketing | Customer Data Solutions at SAP
• Javier Flores, Global Industry Principal | Consumer Products at SAP
• Sunny Neely, Global Solution Director | Consumer Products at SAP
• Ritu Saluja, Global CX Advisor | CPG & Retail at SAP

Links to Learn More

• Blog - Third Party Cookies Are Ending: What to do?
• Webcast - What's the Ideal Customer Data Strategy for your Brand?
• Explore SAP Customer Data Cloud
• Article of the Week - Benefits of Direct to Consumer e-Commerce

Guests include:

• Ratul Shah, Head of Product Marketing | Customer Data Solutions at SAP
• Javier Flores, Global Industry Principal | Consumer Products at SAP
• Sunny Neely, Global Solution Director | Consumer Products at SAP
• Ritu Saluja, Global CX Advisor | CPG & Retail at SAP

Links to Learn More

• Blog - Third Party Cookies Are Ending: What to do?
• Webcast - What's the Ideal Customer Data Strategy for your Brand?
• Explore SAP Customer Data Cloud
• Article of the Week - Digital Transformation in the food industry

Presented by www.the-future-of-commerce.com, where you can stay ahead of customer experience trends with daily updates that are informational, educational, and entertaining.

Links to Learn More

• Read The Intelligent Enterprise for WD Paper
• Follow Chip on LinkedIn
• Follow Magnus on LinkedIn
• Article of the Week - Supply chain planning: Keeping promises no matter what

Presented by www.the-future-of-commerce.com, where you can stay ahead of customer experience trends with daily updates that are informational, educational, and entertaining.

Links to Learn More

• Upscale Commerce
• Headless Commerce 
• The Continuity Commerce Playbook
• Article of the Week - In A CX Minute

Links to Learn More

• Read more of Tom Sweeny's work here
• Follow Esteban on LinkedIn
• Article of the Week - What is customer service? Definitions, types, benefits, stats
• Thriving on Customer Value - IDC Infographic

This episode is a deeper dive into the topic of agility and web accessibility, which we introduced in 2021 trends episode. If you haven’t given that a listen yet, be sure to add that to your queue after this episode.

Links

• Read Branwell's Article on Web Accessibility
• Follow Branwell on LinkedIn
• We Are the Champions: How to rock customer experience

This episode is a deeper dive into the topic of centralizing customer identity and consent, and how to fully harness it which we introduced in 2021 trends episode. If you haven’t given that a listen yet, be sure to add that to your queue after this episode.

Links

• Learn More about Capgemini DCX Division
• Follow Sree on LinkedIn
• RPA and AI: An automation dream team

This episode is a deeper dive into the topic of generational payment preferences which we introduced in 2021 trends episode. If you haven’t given that a listen yet, be sure to add that to your queue after this episode.

Links

• Download the Generational Payment Trends Report
• Follow Michaela on LinkedIn
• 2021 Retail Trends: The Strategies that Dominate

Our guests include:

• Michaela Weber, VP of Enterprise Partners at Worldpay
• Sree Gogineni, CTA at Capgemini DCX Division
• Branwell Moffat, Director of CX Consulting at KPS Digital 

Links

• Download the Generational Payment Trends Report
• Learn More about Capgemini DCX Division
• Read Branwell's Article on Web Accessibility

In their quest to get closer to customers, it seems like every business is racing to achieve a 360-degree customer profile. But is this achievable given the velocity, volume, and variety of customer data available today? How can a business best unify data sources, mine profiles for insights, and hyper-personalized engagements in real time? Listen to this episode to get the answers!

This is Part 3 of our new three part series on Data-Driven Customer Experience including:

- Ratul Shah, Head of Product Marketing at SAP Customer Data Cloud

- Sheryl Kingstone, Head of CX & Commerce at 451 Research

- Adrian Nash, Head of Strategy at SAP Customer Experience

Looking for a solution that can help you deliver relevance and personalization at every in-person and digital touch point across channels? Download this solution brief to learn about next-generation customer data platforms.

Article of the week: Failure is the key to success

Viewed through the narrow lens of technology solutions, a digital transformation amounts to little more than a buzzword. But when viewed as a cross-functional strategy with the goal of delivering a market-differentiating customer experience, the opportunities are limitless. Join us in this episode to discover how to put the customer at the center of your business in today’s digital economy.

This is Part 2 of our new three part series on Data-Driven Customer Experience including:

- Ratul Shah, Head of Product Marketing at SAP Customer Data Cloud

- Sheryl Kingstone, Head of CX & Commerce at 451 Research

- Adrian Nash, Head of Strategy at SAP Customer Experience

Want to explore the benefits of a data-driven customer experience strategy? Download this research report from Oxford Economics.

Article of the week:  Best Examples of B2B eCommerce - Companies winning the game

Why do some businesses succeed at establishing rich, long-term customer relationships, while others struggle? It comes down to their ability to understand, engage with, and deliver to customers in the digital-first economy. 

This is Part 1 of our new three part series on Data-Driven Customer Experience including:

- Ratul Shah, Head of Product Marketing at SAP Customer Data Cloud

- Sheryl Kingstone, Head of CX & Commerce at 451 Research

- Adrian Nash, Head of Strategy at SAP Customer Experience

Want more insights from Sheryl Kingstone on the power of personalization? Download this free analyst report!

Article of the week:  How a customer data platform  unlocks the power of personalization

It’s easy for distribution leaders to let inadequate pricing and sales practices go unnoticed, leading to unnecessary revenue and margin loss in the midst of fierce competitors, fluctuating demand, product proliferation and volatile costs. Addressing just five factors can help you reclaim those lost opportunities.

Today's guests include:

- Magnus Meier, Vice President and Global Head, Wholesale Distribution Business Unit at SAP

- Barrett Thompson, General Manager of Commercial Excellence at Zilliant

- Lindsay Duran, CMO at Zilliant

Relevant Links

• 2020 Global B2B Benchmarking Report
• Magnus on LinkedIn
• Barrett on LinkedIn
• Lindsay on LinkedIn
• Customer-Centric Companies: Where Culture Eclipses Technology

If you like what you're hearing please subscribe to the show. Presented by www.the-future-of-commerce.com, where you can stay ahead of customer experience trends with daily updates that are informational, educational, and entertaining.

Presented by www.the-future-of-commerce.com, where you can stay ahead of customer experience trends with daily updates that are informational, educational, and entertaining.

Links

• Kai Herzberger on LinkedIn 
• Rick Hobbs on LinkedIn 
• Learn more about Facebook Shops
• Learn more about SAP Commerce

Presented by www.the-future-of-commerce.com, where you can stay ahead of customer experience trends with daily updates that are informational, educational, and entertaining.

Links

• Jody Fales on LinkedIn 
• Brian Ballard on LinkedIn 
• [email protected]
• @SAP_CX 
• Learn more about Anixter
• Learn more about Avatria
• Follow Avatria on LinkedIn and Twitter

Presented by www.the-future-of-commerce.com, where you can stay ahead of customer experience trends with daily updates that are informational, educational, and entertaining.

Links

• The Economist Intelligence Report
• Lisa James on LinkedIn
• About Last Night: Drunk shopping drives $45B for e-commerce

If you like what you're hearing please subscribe to the show. Presented by www.the-future-of-commerce.com, where you can stay ahead of customer experience trends with daily updates that are informational, educational, and entertaining.

Links

• Philip on LinkedIn
• TROY - Debt Collection as a Service
• 10 Brands with the Best Customer Service

Want more insights into effective data activation strategies? Check out this new research report from 451 Research, part of Global Market Intelligence. Download the report for free!

Presented by www.the-future-of-commerce.com, where you can stay ahead of customer experience trends with daily updates that are informational, educational, and entertaining

Presented by The Future of Commerce, where you can stay ahead of customer experience and commerce trends with daily updates that are informational, educational, and entertaining.

Links:

• The Continuity Commerce Playbook
• Subscription Business Models: Start small, plan big, reap rewards

If you want to learn more about B2C Marketing, follow the link here where you can discover a strategy for offering trusted, personalized customer engagements. 

Also, if this was useful for you, be sure to subscribe to the podcast so you can receive notifications as new episodes are released.

If you want to learn more about B2C Marketing, follow the link here where you can discover a strategy for offering trusted, personalized customer engagements. 

Also, if this was useful for you, be sure to subscribe to the podcast so you can receive notifications as new episodes of the B2C Marketing series are released.

If you want to learn more about B2C Marketing, follow the link here where you can discover a strategy for offering trusted, personalized customer engagements. 

Also, if this was useful for you, be sure to subscribe to the podcast so you can receive notifications as new episodes of the B2C Marketing series are released.

If you’re interested in attending the SAP CX Live event to explore best practices on delivering personal, trusted, and connected customer experiences, just follow the link below.

Let us know what you think of the episode by leaving us a review!

Links

• Learn more about SAP CX Live
• Milene Flores on LinkedIn
• Jorge Baron on LinkedIn
• Unlocking Customer Data

If you like what you're hearing please subscribe to the show. Presented by www.the-future-of-commerce.com, where you can stay ahead of customer experience trends with daily updates that are informational, educational, and entertaining.

Links

• Thi on LinkedIn
• Thi on Twitter 
• beyond #DigitalFitRate
• Celonis: Digital FIT Rate

If you like what you're hearing please subscribe to the show. Presented by www.the-future-of-commerce.com, where you can stay ahead of customer experience trends with daily updates that are informational, educational, and entertaining.

Links

• Bo on LinkedIn
• Bo's Website
• Bo's YouTube Channel
• Gallup Report
• The Scrum Guide
• What Scrum is *REALLY* about

If you like what you're hearing please subscribe to the show. Presented by www.the-future-of-commerce.com, where you can stay ahead of customer experience trends with daily updates that are informational, educational, and entertaining.

Links

• Katrin on LinkedIN
• Curiosity at Merck
• Curiosity Self-Test
• Training your Curiosity
• Curiosity Report 2018
• Future Talks Podcast
• Worlds of Curiosity
• Merck Curiosity Mission
• Christian on LinkedIN

If you like what you're hearing please subscribe to the show. Presented by www.the-future-of-commerce.com, where you can stay ahead of customer experience trends with daily updates that are informational, educational, and entertaining.

Links

• Samantha on LinkedIN
• www.samanthakris.com
• Podcast: The Catalyst
• TEDx talk
• Bossing Up Community
• Prosci: Thea ADKAR Model

If you like what you're hearing please subscribe to the show. Presented by www.the-future-of-commerce.com, where you can stay ahead of customer experience trends with daily updates that are informational, educational, and entertaining.

Links

• Geoff on LinkedIN
• Yell Website
• Yell Blog
• Yell App

If you like what you're hearing please subscribe to the show. Presented by www.the-future-of-commerce.com, where you can stay ahead of customer experience trends with daily updates that are informational, educational, and entertaining.

Links

• Thomas on LinkedIn
• Bringing Mindfulness into the Corporate World
• SAP Global Mindfulness Practice
• Peter Bostelmann, Chief Mindfulness Officer, SAP
• (SIYLI ) Search Inside Yourself Leadership Institute

We’ve merged efforts with the team from The Art of CX podcast to bring you Customer Corner, a series of unplugged conversations focused on the challenges and transformations going on in the corner offices of the world, from the folks sitting at the desk.

In our first episode of the Customer Corner series, we’re learning how Frucor Suntory, one of the leading drink manufacturers and sellers in Australasia, has used their ongoing digital transformation to stay ahead during the pandemic. 

About our guests

Fernando Battaglia is the Value Stream Manager at Frucor Suntory. As a value stream manager, he works with the commercial and consumer marketing teams to develop digital platforms and digital systems that support the business and support the people working in the business to interact with consumers and customers.

Nick Wood is the dedicated host of Customer Corner, and the former host of The Art of CX and Labs Talk podcasts.

Alfred Bonilla is the co-host for this episode. He is the Head of SAP Japan for SAP Customer Experience.

Presented by www.the-future-of-commerce.com, where you can stay ahead of customer experience trends with daily updates that are informational, educational, and entertaining. 

It’s episode two of our new Commerce Reimagined series, dedicated entirely to analysis on all things commerce. Simon Curd, Chief Product Owner within the SAP Commerce Group, helps us make sense of Headless Commerce.

If you want to learn more about headless commerce, check out the video here: Headless Commerce 

Presented by the-future-of-commerce.com, where you can stay ahead of customer experience trends with daily updates that are informational, educational, and entertaining. 

Welcome to the first episode of our new Commerce Reimagined series. These episodes are dedicated entirely to everything you need to know about digital commerce. 

To kick off the series, we’re tackling the topic of digital commerce in B2B operations. People across the world responsible for business to business operations are facing the challenge to consumerize, going from a transactional mindset to an experiential. Apurva Pangam, Principal at Deloitte joins us to discuss. 

AP and I cover what this transition from transactional to experiential looks like, the benefits and challenges of consumerizing and the role ecommerce plays in this, and steps you can take today no matter where you are in the process.

If you want to learn more about digital commerce in a B2B environment, follow the link here where you can find a Harvard Business Review report on Transforming B2B Customer Experience. Also if this was useful for you, be sure to subscribe to the podcast so you can receive notifications as new episodes of the Commerce Reimagined series are released.

We’re back! Obviously summer isn’t over, but our summer break is! We gave it our best shot at getting a tan, taking two naps a day and living off popsicles, and now we’re back with new episodes. 

We’ll kick off with a couple of new series. Over the next few weeks you’ll hear a new series focused solely on commerce topics called “Commerce Reimagined”, as well as a mini-series with Forrester on B2B Marketing trends. And of course we’ll have our usual variety of customer experience topics that you’ve come to expect from us. 

Subscribe now if you haven’t already so you’re prepared and leave us a review with your feedback so you have a clear conscious if you feel led to do so, and we’ll talk to you again soon!

Presented by The Future of Customer Engagement and Experience (www.the-future-of-commerce.com), where you can find our section of information dedicated to leadership, data, and current news around COVID-19.

Links

• Article of the Week - What is customer service? Definitions, types, benefits, stats