Podd: The Human Centered Design Network (Non-Premium)

Escaping the Screen: Rethinking Work, Attention, and Human Connection with Joff Outlaw and Brad Marshall

22 februari 2025 | 44 min

Designing the Future of Mental Health: Tracy DeLuca on Psychedelics, Creativity, and Innovation

11 februari 2025 | 44 min

Exploring Identity Through Design with Lesley-Ann Noel

3 februari 2025 | 35 min

Designing for Equity: Reimagining Food Systems with Lucy Flores

29 januari 2025 | 44 min

Defining Human-Centered Design

29 januari 2025 | 5 min

Designing for Trust in Public Health with Victor Udoewa

9 december 2024 | 66 min

Designing Resilience in Humanitarian Aid with Jocelyn Wyatt

3 december 2024 | 60 min

Designing Workplaces & Companies with Alicia Grimes

26 november 2024 | 46 min

From Music to Medicine: Avril Copeland's Journey of Passion and Innovation

30 oktober 2024 | 49 min

Turning Conflict into Opportunity: Emma Lynch

23 oktober 2024 | 59 min

Empathy-Driven Service Design: Building Collaboration and Leading Change with Kate Tarling

17 oktober 2024 | 72 min

Charles Street on Digital Transformation, Adventure, and Empowering Communities

20 september 2024 | 39 min

Embracing the Flux Mindset: Navigating Change with April Rinne

6 september 2024 | 59 min

Neil Theise: Resilience, Recovery, and the Interconnectedness of Reality

16 augusti 2024 | 87 min

Balancing Sustainability and Business in Service Design with Sidney Debaque

25 juli 2024 | 47 min

Designing for Impact: Insights from Adam Cochrane on Innovation and Community

15 juli 2024 | 41 min

Designing for Longevity with Sheng-Hung Lee: Embracing AI, Empathy, and Growth

8 juli 2024 | 61 min

Experimenting with Work: Insights from Miro's Sid van Wijk

1 juli 2024 | 34 min

Redefining Constraints: Jerry Michalski on Trust, Design, and the Future of Knowledge Management

24 juni 2024 | 70 min

Democratising Map-Making: A Conversation with Loren Baxter from Felt

14 juni 2024 | 42 min

Levelling Up Skills: Trauma-Informed Design Research with Jenny Winfield

24 maj 2024 | 57 min

Following the Service Design Journey with Arun Martin

21 maj 2024 | 26 min

Designing Tomorrow: Genevieve Gaudet for Nava

15 maj 2024 | 53 min

"Creative Journeys: From Design to Storytelling with Jessica Hische"

10 maj 2024 | 52 min

Visualising Complexity: with Possibilitarian Dave Gray

1 maj 2024 | 60 min

Welcome to another episode of the Human Centered Design Podcast, this time with someone I hold in the highest regards for their contribution to the world of design. It's Dave Gray, co-author of Gamestorming, and author of The Connected Company, and one of my favourite all-time books, not just design books, Liminal Thinking.

Now this episode was really open and free-flowing, mainly because I think it was recorded quite late in the night for me, so we discussed lots of topics. Different topics, but mainly going to cover off some of the main points here. We talk about the power of drawing and visualisation, the influence of belief systems on reality, and the importance of finding common ground with those that we're working with.

Dave shares his insights on facilitating workshops and encouraging active participation, something many of us are really struggling with. As well as nurturing creativity and challenging beliefs. This conversation really highlights the need for trust and open-mindedness. How do we get that in order to drive meaningful change?

Dave also discusses his experience and how he got his first break, really creating infographics for newspapers, and then teaching others to draw to create that alignment. Now he shares the story of starting his company, XPLANE, and the power of information visualisation.

We really stress the importance of creativity and design, and the challenges of that the notion that only some people are creative, something that I face many times when I'm training. Now he introduces the concept of being a possibilitarian and encourages testing assumptions and pushing boundaries.

Dave also discusses his new endeavour, School of the Possible, a community that you might be interested in as it explores creative projects and cultivates positive possibilities. It's an incredible episode, Dave's incredible. Go grab a coffee, a slice of your favourite cake, or maybe a few biscuits. Sit back and enjoy.

Become a member: https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakers

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”AI Insights: Ethics, Trust, and Branding with Graham Nolan”

29 april 2024 | 56 min

Welcome to The Human Centered Design Network Podcast. In today's episode, I'm diving into conversation with Graham Nolan, the Head of Design for Accenture Song in Ireland. We're going to be discussing an Accenture Trends Report, which as many of you know, is an annual report that's been created for the last 16 or 17 years, I believe. And we're particularly going to be focusing on the role of generative AI. And we're exploring both the benefits and the challenges. From responsible data usage to governance. So we'll discuss how organisations and individuals can benefit from having their own localised AI.

Now, we highlight the critical importance of understanding AI's impact on trust, ethics, and brand creation. It's fascinating to see how AI is transforming tasks like search, turning traditional search bars into something that's a little bit more efficient, and also that gives us the power of having some conversational tools.

We're going to try to understand revolutionising customer service and the interactions that surround both customer service and interaction touch points. Now, despite the fears of AI replacing jobs, we discuss what it's more likely to do in terms of automating tasks, freeing the employees for better use of their time and more strategic and creative efforts, which most businesses out there are really interested in doing.

Another interesting point in this conversation, is the apparent lack of customer obsession in many organisations. That was identified in the trends report. And this is reflected in practices like shrink inflation, reduced staffing and surge pricing, pushing the boundaries of customer forgiveness.

Now, Accenture Ireland is always on the lookout for talented designers and hosts. It's a vibrant design chapter connecting designers across the company. The trends report is now available to download digitally and encourage you to connect with Graham on LinkedIn for more insights.

Stay tuned to The Human Centered Design Network Podcast as we unpack the evolving trends and discuss what organisations like yourselves need to design and create a better future for all.

Become a member: https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakers

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#SocialImpactDesign #DesignForChange #DesignWithPurpose #HumanCenteredDesign #SustainableDesign #CommunityEngagement #SocialInnovation #EmpathyInDesign #InclusiveDesign #PositiveChange #DesignThinking #SocialResponsibility #GlobalImpact #CreativeActivism #CollaborativeDesign #AIInsights #AIInnovation #ResponsibleTech #CustomerCentricity

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"Designing for Social Impact: A Conversation with Jenni Parker"

18 april 2024 | 45 min

"From Advertisements to Empowerment: Michael Rios's Journey Towards Social Entrepreneurship"

12 april 2024 | 65 min

"Emerging Talent: Inside the Service Design Network's Young Talent Board"

1 april 2024 | 38 min

"Ancient Mysteries: Mythical Ireland with Anthony Murphy"

22 mars 2024 | 81 min

NEWS: We have just launched our new community ‘CIRCLE’ - A Private Community for Ethically Conscious Designers and Changemakers / https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakers

Fast-track your career with our 12-week training programme: https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers

We have an absolutely incredible treat for you on the show. Let me tell you a bit of a background. So when I’m travelling, or when I lived in Australia, and I get asked where I’m from, I say I’m from Ireland. But when I’m in Ireland, I say I live in Dublin, I’m from a place called Drogheda. And when I’m in Drogheda, I tell them where I grew up.

Well the location is not only the place of my birth, but it’s really, really historic. It’s on the banks of the River Boyne, a hugely historic location in Irish history for various reasons but this river is known internationally as the Brú na Bóinne, which refers to the mansion or the palace of the Boyne. And from the age of about 8 or 9, I remember going on a school tour and I became somewhat obsessed with this area of the river because on the bend of that river is a Neolithic tomb that predates the pyramids and is approximately 3,200 years old, Before Christ.

It’s a World Heritage Site and it’s quite simply a remarkable and a spiritual location, for me particularly, that I believe offers us a really rich connection to the past.

In this episode, I speak with Anthony Murphy of Mythical Ireland. Now Anthony is also from where I’m from in Drogheda and over the last 30 or so years, he has really explored the surrounding areas of Newgrange and has become a well of knowledge about that area.

Together with local artist Richard Moore, who coincidentally was instrumental in encouraging me as a teenager to pursue my love of design, well they’ve explored and uncovered knowledge that offers us new perspectives into what it might have been like at the time of Newgrange. Now of course, a lot of this is speculation, but we discuss nevertheless, what we believe we do know.

There’s an unbelievable revelation for me in this conversation, about things like, how they transported these huge boulders that are engraved from over 120km away to the site at Newgrange, how do they do that? Back and forth from the UK and further afield using boats?

I’m keen to learn more about the potential of the social structures at that time to try and get a peek of what it was like. Anthony was happy for me to get a clearer picture on what that might have looked like at the time.

So from a Human Centered Design perspective, I’m really curious what we can learn and derive from the Neolithic period and where we are today.

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"Empowering Resilience: The Journey of Lilli Graf"

18 mars 2024 | 54 min

"Conversations with Kasper Bjørkskov: From Architect to Activist - Unveiling the Path to Collective Change"

8 mars 2024 | 48 min

"A Fresh Perspective on UX: 'Think in 4D' with Erica Heinz"

4 mars 2024 | 35 min

"Exploring Creativity and Collaboration: A Journey through Music Thinking and Jam Cards with Christof Zürn"

22 februari 2024 | 49 min

"Crafting Human-Centric Employee Experiences: Insights from Elliott Nelson"

19 februari 2024 | 54 min

"Unlocking Creativity: Exploring Liminal Coaching with Mike Parker"

10 februari 2024 | 49 min

NEWS: We have just launched our new community ‘CIRCLE’ - A Private Community for Ethically Conscious Designers and Changemakers / https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakers

Fast-track your career with our 12-week training programme: https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers

Welcome to another episode of This is HCD. Several months ago, I started speaking with today's guest, Mike Parker, owner and founder of Liminal Coaching in Wales in the UK. I'd heard Mike's name mentioned several times over the years online, especially after reading the brilliant book by Dave Gray called Liminal Thinking several years ago.

Now that book for me was transformative. Both personally and professionally, and over the years, as I explored ways and means to extend my level of knowledge in this space, I started to read more and more about the benefits of liminality to changemakers. So what exactly is liminality? And more to the point, what is liminal thinking?

If you haven't read that book, I really encourage you to pick it up. It's a brilliant book and a brilliant read. Now, liminal thinking is a concept, an approach to problem solving and understanding. The world that deals with the power of the thresholds of perception and belief. Now, the term liminal comes from the Latin word limen, meaning threshold.

And in a broader sense, liminality refers to a state of transition, the in between phase of a process of change, where you are on the threshold between one state and another. Some of Mike's work is really fascinating and involves holding space for yourself just to drift. So for anyone who knows me personally, they'd be familiar with the constant drive or chaos that surrounds my own life and is in constant conflict with this idea of just holding space.

But I truly love it and I love practicing it. I might not be good at it. But I know I want to get better at it, but that's probably a really nice way of framing it. So this episode is going to be of interest to me, or of interest to you if you're like me in that sense, always running close to empty and always striving for perfection and really ultimately being critically hard on yourself from time to time.

So in this episode we tackle some of those pieces and go deeper into Mike's practices. Let's get stuck in.

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"Empathy, Neurodivergence, and Holistic Support: A Conversation with Occupational Therapist Suzanne Hanway"

29 januari 2024 | 46 min

"Journey Map Ops Unveiled: Navigating Customer Experiences with Richard, Maren, and Marc"

24 januari 2024 | 69 min

"Redefining Promises: Shaping the Future of Customer Experience with Damian Kernahan"

16 januari 2024 | 48 min

Jon Wallhouse "Sutsu: Crafting Fashion with Purpose and Longevity in a Disposable World"

12 januari 2024 | 57 min

"Driving Design Innovation: Building Mindsets, Navigating Challenges, and Assessing Maturity with Munib Karavdic"

20 december 2023 | 53 min

"Designing Change: A Decade-Long Journey in Service Design at Stanford with Morgan Miller"

18 december 2023 | 58 min

"Designing Success: Jeff Gothelf on UX, Lean Principles, and OKR Pitfalls"

5 december 2023 | 50 min

'Playful by Design' with Prof Sonia Livingstone and Kruakae Pothong

27 november 2023 | 59 min

Carol Massa 'The Conscious Designer: Exploring Inner Values and Outer Realms'

21 november 2023 | 43 min

'Catalina Bonavia: Transforming Lives - Designing a Health-Enhancing Toilet in Argentina'

15 november 2023 | 35 min

Ben Dunn Flores ‘Innovative Inhabitance: Pioneering Your Path to Cooperative Homeownership’

31 oktober 2023 | 44 min

Aoife Dooley 'Creative Sparks: The Journey from Inspiration to Award Winning Childrens Book Author'

24 oktober 2023 | 36 min

'Fostering Emotional Well-being: The Samaritans’ Impact on Heldiney Pereira

19 oktober 2023 | 43 min

Nicole Lachenmeier 'UN-Designing Complexity: Beyond Templates to True Visualization'

9 oktober 2023 | 36 min

'Whispers of Innovation: The Cochlear Impact' Patrick & Jen Hoffner

6 oktober 2023 | 44 min

Leon Barnard 'Wireframing for Everyone'

3 oktober 2023 | 48 min

How Service Design Shapes the Future of Organizations: A Conversation with Patrick Quattlebaum

2 oktober 2023 | 56 min

Juan Prego 'Playful Pathways: Nurturing Growth and Learning through Play'

21 september 2023 | 51 min

This episode is brought to you by our good friends, MIRO > https://www.miro.com/podcast

Join Premium This is HCD and receive access to our back-catalogue of 250+ other episodes, plus access this episode several days earlier

Play. Something we all did as children, but as we grow older, it's less and less common to see, and even more so within the workplace. Play is often seen as the opposite of work.

But what about if your job was to help unlock the potential, and you encourage play to do that in the workplace? Well, earlier this year, Adam Lawrence and Marcos Edgar Hormess, who I've worked with for many years, mentioned to me about a new play kit that they were involved in creating with Playmobil Pro.

And I bought the full pro kit myself out of my own money. So this isn't an advert. I paid for this kit myself. But once I got it, I hit a few stumbling blocks. And I wasn't entirely sure how to weave it into my sessions or my workshops with my clients. Now, Frank, the MD of PlayMobile Pro, who I spoke to earlier in this year on the podcast, was awesome and connected me with today's guest, Juan Prego.

Now, on the topic of play, I've been a big fan of Miro for many, many years. It's the tool of choice for my online workshops. And they've kindly sponsored today's episode. And the sessions and learning experience that I provide for my clients are always fun. And I put this down to the utilizing of Miro's fun features inside their tool.

And I can really curate whatever experience I want to have within my canvases. Now Miro are helping us out. By sponsoring this episode, as I said, so if you want to show some love, why not check out what they've been doing by visiting Miro. com forward slash podcast, or by clicking the link in the description or show notes, depending on where you're listening or watching this episode.

Now, if you are listening, did you know that you can watch this episode on our YouTube channel? People are absolutely loving the fact that they can see the guests chat about things. So be sure to subscribe if you can get a chance and check out our YouTube channel. Back to Juan. He's produced an awesome book, Play Like a Pro, that is due out later this year in 2023 in English.

And I have a copy of it and it's awesome. It's great to hear Juan though in this episode talk about how he recommends weaving methods like Playmobil Pro into his sessions. Is it as simple as just cutting and pasting? And also cover off his thoughts regarding Playmobil Pro versus LEGO Serious Play etc.

There's a debate in the community on which is best. Not much of a debate anyway.

Let's jump straight in.

https://juanprego.com/en/

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Opher Yom-Tov 'Designing Futures: The Journey of the World's First Chief Design Officer at ANZ Bank'

17 september 2023 | 93 min

Mollie 'The Resurgence of Gaeilge: Irish with Mollie's Effort to Save the Language from Extinction'

12 september 2023 | 42 min

Hector Garcia 'Unleashing Ikigai: Finding Purpose and Fulfillment in Life'

7 september 2023 | 86 min

Greg Bernarda 'Leading Ecosystems'

1 september 2023 | 60 min

Heather Hansen ‘Unmuted: Breaking Language Barriers and Redefining Communication in Organizations’

14 augusti 2023 | 44 min

Introducing This is HCD (Spotify Trailer)

14 augusti 2023 | 3 min

Neil Theise ‘Navigating Complexity'

14 augusti 2023 | 72 min

Sarah Clearwater ‘The Intersection of Design and Leadership: Navigating the Journey’

11 juli 2023 | 53 min

Florian Bailey 'Service Design Secrets: Elevating Michelin Dining'

15 juni 2023 | 60 min

Katie O'Donoghue 'Artful Minds: Nurturing Children's Emotional Growth Through Art Therapy'

1 juni 2023 | 46 min

Justyna Turek ‘A fresh perspective:The Role of Human-Centered Design in Sustainability’

25 maj 2023 | 35 min

Zoë Rose ‘Design Through Time: Unraveling the Evolution of Methodologies and Frameworks’

18 maj 2023 | 44 min

Manuel Lima ‘The New Designer: Pioneering Perspectives’

16 maj 2023 | 52 min

Frank Müeller ‘Revolutionising Work Spaces with Playmobil Pro: the Ultimate Tool for Creativity and Collaboration’

11 maj 2023 | 40 min

Pietro Jarre ‘No such thing as sustainable mining’

9 maj 2023 | 55 min

Markus Edgar Hormess & Adam Lawrence 'The Designing Machine: How AI is Changing the Creative Process'

3 maj 2023 | 23 min

Steffi Kieffer 'Designing with AI: Exploring the Intersection of Artificial Intelligence and Design'

3 maj 2023 | 34 min

Emily Hamilton ‘Designing Second Chances: Breaking the Cycle’

3 maj 2023 | 37 min

Scott Jenson ‘Part 2 of 2: Open Source Design Movement: How Designers can help change the game’

27 april 2023 | 32 min

Darjan Hil ‘The Art of Visualising Complexity’

25 april 2023 | 44 min

A number of months ago, I was researching for my keynote in Scotland in June this year, and I stumbled across the work of Superdot studio in Switzerland. I was blown away by all the amazing work that they had done and was thrilled to see that they were in the process of publishing their book, Visualising Complexity - A Modular Information Handbook. I purchased it and from the moment it arrived on my desk, it has not been too far away. I show it to people on Zoom calls and any of the trainings that I have been doing. I have recommended it to many of my peers. I feel so lucky to have this podcast, as it allows me to reach out to people I truly respect and connect with them over a conversation, and I did just that with this book.

I connected with Darjan, and we had an amazing conversation. We explored the process that both he and his partner, Nicole follow when visualising complexity. One of the things that struck me the most from this conversation, was just how analogue the process of brilliance is. A lot of what I took away from this conversation was just how much space and air that Darjan and leave in their work, to let things sit, and include elements of structured exploration before arriving on a visual language and approach to their work. Too often, I find we (and I include myself in this) have tools in place and in mind when we are researching. As in, many of us know and fall into that category of “well, we will be creating a journey map, or a blueprint, as we know this worked for X project”. This isn’t what you hear in this conversation.

We talk about the process deeply. How they move from chaos to simplicity.

Episode links

Buy the book:
Visualizing Complexity: Modular Information Design Handbook

Superdot Studio

Connect with Darjan: https://www.linkedin.com/in/darjanhil/?originalSubdomain=ch

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Steven Russell 'The Rise of the Autonomous Bus: A Look into the Future of Transit'

20 april 2023 | 40 min

Dee Seaver 'The Broken Promise of Design Academia: A Call to Action'

18 april 2023 | 49 min

Oliver Weidlich 'Creating Immersive Experiences with Spatial Computing'

28 mars 2023 | 47 min

Perk Pomeyie 'How bauxite mining destroys Nature and communities'

21 mars 2023 | 41 min

Charlotte Fountaine ‘Service Designing a stigma-free and relevant mental health support to empower the LGBTQIA+ community to lead happier, healthier lives’

14 mars 2023 | 51 min

Roya Azadi ‘Improving Access to Justice at the Supreme Court’

9 mars 2023 | 55 min

Bronwyn Van Der Merwe ‘Exploring and Scaling Design Culture internationally at Fjord and now Culture Amp’

7 mars 2023 | 39 min

Designing Connections: I'm Building an Online Community for Designers & Change-Makers

3 mars 2023 | 7 min

Kaustubh Thapa 'E - waste : Ultimate Producer Responsibility'

2 mars 2023 | 47 min

Melis Senova ‘Exploring what we mean by Design Character’

28 februari 2023 | 51 min

Hinrich von Haaren ‘Diving deep into Content Transformation’

23 februari 2023 | 33 min

Ben Reason ‘The Velocities of Change with the Founder of Livework’

21 februari 2023 | 54 min

Andrew Francomb 'Diving deeper into the transitionary period between university and work and it’s direct impact on mental health'

16 februari 2023 | 37 min

John Foley 'Creating a business case to be hired'

14 februari 2023 | 35 min

Emma Carpenter 'Exploring the craft of Service Design within South Africa'

9 februari 2023 | 28 min

Rohan Walsh 'Making and breaking into UX & Service Design'

7 februari 2023 | 31 min

Making & Doing at home with Alexa Mitchell

2 februari 2023 | 24 min

Amy Hupe ‘Design System Evolution’

1 februari 2023 | 49 min

Dr. Melvin Vopson 'The environmental weight of data'

17 januari 2023 | 67 min

Karel Vredenburg 'The evolution of Design at IBM plus the Future of Design education'

16 januari 2023 | 49 min

I caught up with Karel Vredenburg, Karel is currently IBM Global Vice President, Client Insights and Research and responsible for leading the company’s global team of researchers and the insights they provide to product, services, and executive teams.

Karel joined IBM in 1988 after having done graduate studies, research, and teaching at the University of Toronto. He introduced User-Centered Design at IBM in 1993 and assumed a company-wide role in 1995 leading IBM's community of designers, leading the development of design methods, languages, and technologies, and leading the design of the commercialization of the IBM Watson. In 2013, Karel help found a new IBM Design program together with General Manager of Design, Phil Gilbert, and IBM Fellow, Charlie Hill. Karel personally introduced the new design program which included Enterprise Design Thinking to IBM product development laboratories worldwide and introduced a tailored version of it to IBM consulting services and technology services organizations worldwide from 2014 through 2016. He next focused on the development and activation of Enterprise Design Thinking for client facing professionals worldwide and rolled that to IBM’s top client accounts in 2017 and 2018. He has also conducted workshops with the c-suite and senior executive teams of hundreds of industry leading companies worldwide as well as with startups, scale-ups, and public organizations.

We chat about lots of amazing areas, such as where Design needs to go in the future to be more affective, Design Coaching, Design Education and cover off some of the key insights from the work that Karel and Don Norman have been working towards with the Future of Design Education project. Karel is awesome and I know you will love this conversation -

Other links

Become a Patron of This is HCD / https://www.thisishcd.com/become-a-patron
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Sarah Kearns 'Life as a nurse in Ireland - A peek behind the curtain'

6 januari 2023 | 44 min

Christmas Special 2022 with special guest

23 december 2022 | 63 min

Jo Szczepanska 'Is it time to refresh, repair or retire your personas?'

20 december 2022 | 43 min

John Booth 'Data centers: Data theatre and the tsunami of frivolous data'

14 december 2022 | 69 min

Royce Wong 'Scaling Design at Big Commerce & Building the future of asynchronous collaboration'

12 december 2022 | 39 min

Amy Bucher 'Applying behavioural science within the healthcare realm'

8 december 2022 | 36 min

Helana Darwin 'The Dark Side of Gender Inequality within Academia'

7 december 2022 | 32 min

Hello and welcome to This is HCD. My name is Gerry Scullion and I am a designer, educator and host of This is HCD, based in the wonderful city of Dublin, Ireland.

Our goal here is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems.

If you’re new around here, let me tell you a little bit about This is HCD. It started life in Sydney, whilst I lived there for nearly 14-years. We have been creating content for over 5-years - all for the love of sharing knowledge to the global design community. At the moment, this podcast is my main focus in my career and growing it is my number 1 goal. There are a few things you can do if you want to help This is HCD.

If you want to leave a review (preferably a 5-star one!), I’d really love it - it takes a couple of minutes, but it’s one of the most important thing you can do to show support - every little helps.
Become a Patron. A huge thanks to Cyril Secourgeon and Evelyn Cagney who subscribed and became patrons of the show. If you want to do the same, the link should be in the show notes, or you just go to our website. You can get an ad-free stream of the podcast for just €1.66 per month and a shout out as thanks - there’s other plans where you can get exclusive items too.

Also we launched a space on This is HCD.com where you can take courses now on visualisation, design research, UX and Service Design - check it out.

In this episode I speak with Dr Helena Darwin, a UX Researcher based in New York City. Helana has a doctorate in Sociology and is the author of the book ‘Redoing Gender: How Nonbinary Gender Contributes toward Social Change’.

We connected recently on LinkedIn about a series of posts that Helana made about the affect that businesses can put on people to train outside of work hours. I had several conversations with people I’ve coached over the years about this topic, and as you will see, it’s a pandoras box that Helana fantastically describes in great detail.

We had a few technical issues on this episode, but thanks to the wonderful editors on the show, we managed to put all the pieces together!

Let’s jump in...

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Learn more about Helana / https://helanadarwin.com/
Connect with Helana on LinkedIn / https://www.linkedin.com/in/helana-darwin-phd-4b5100b1/?trk=public_post_feed-actor-name

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Kelly O'Dowd 'They want you to have so many skills for an entry level job'

6 december 2022 | 33 min

Mansi Gupta 'Design for Women'

2 december 2022 | 32 min

Scott Jenson 'From Apple, Symbian to Google - Exploring the World of Free and Open Source Software (FOSS)'

29 november 2022 | 36 min

John Collins 'The business of value-led content marketing at Intercom & beyond'

25 november 2022 | 46 min

Marzia Aricò 'Service Measurement; Connecting (and measuring) the dots between zoom levels'

18 november 2022 | 32 min

Felisha Araniti 'Let's talk about neurodiversity within Design'

17 november 2022 | 40 min

The episode you are about to hear is with Felisha Araniti, from SCAD University in Savannah. Felisha connected with me several years ago when we ran the first Doing Design Festival and recently published a visualisation that caught my attention. Titled ‘Neurodiversity’ within Human Centered Design Practice, I connected some of the dots between a conversation or episode with Brigette Metzler about how certain neurodiverse minds may well be better suited to aspects of design. It was a throw away comment by me at that time, but Felisha has been researching in this space for a while, following her own diagnosis with ADHD.

If you like what we do at This is HCD and want to help us - there are a few things you can do;

Leave a review wherever you like to listen to the podcast it takes a couple of minutes, but it’s one of the most important thing you can do to show support - every little helps.
Become a Patron. You can get an ad-free stream of the podcast for as little as €1.66 per month and you also get a a shout out as thanks - there’s other plans where you can get exclusive items too. All the money goes directly to editing, hosting and maintaining our website which is a repository for human centered design goodness - with over 220 episodes.

Let’s jump in!

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Link to visualisation about Neurodiversity within Design / https://www.linkedin.com/posts/feldura_userexperience-design-designthinking-activity-6986885744850067456-XyQ4?utm_source=share&utm_medium=member_android
Connect with Felisha on LinkedIn / https://www.linkedin.com/in/feldura/

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Rachel McConnell 'From Leading Content Design to Leading Design'

10 november 2022 | 37 min

Hello and welcome to This is HCD. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems.

If you like what we do at This is HCD and want to help us - there are a few things you can do;

Leave a review wherever you like to listen to the podcast it takes a couple of minutes, but it’s one of the most important thing you can do to show support - every little helps.
Become a Patron. You can get an ad-free stream of the podcast for as little as €1.66 per month and you also get a a shout out as thanks - there’s other plans where you can get exclusive items too. All the money goes directly to editing, hosting and maintaining our website which is a repository for human centered design goodness - with over 220 episodes.

In this episode I chat with one of the leaders in the Content Design space, Rachel McConnell. We chat about the work that they are doing in Flo Healthcare, and touch of some of the work that they did whilst at Deliveroo. We chat about the learnings at Flo, where the organisation is going through another iteration on how to connect the dots between Product Design, Content Design etc. Rachel now finds herself in such an exciting position as Design Director with Flo, that allows her to apply much of the knowledge within their second book titled ‘Leading Content Design’ published by the wonderful people at A Book Apart.

We chat about the work Rachel is also doing with Lead with Tempo Conference too.

Rachel was such a wonderful guest, we had so much fun making this episode - I’m sure you’ll enjoy it too!

Become a Patron of This is HCD / https://www.thisishcd.com/become-a-patron
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Lead with Tempo / https://www.leadwithtempo.com/
Rachel on LinkedIn / https://www.linkedin.com/in/rachel-mcconnellme/?originalSubdomain=uk
'Leading Content Design' book / https://abookapart.com/products/leading-content-design
'Why you need a content design team' book / https://www.amazon.co.uk/Why-need-content-team-build/dp/1720128448

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Mark Geary 'The Maker and The Mindset of a Master Songwriter - exploring the songwriting process'

4 november 2022 | 79 min

Hello and welcome to This is HCD. My name is Gerry Scullion and I am a designer, educator and host of This is HCD, based in the wonderful city of Dublin, Ireland.

Our goal here is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems.

This is a new type of episode that I am looking to explore more over the coming years, and that is looking laterally into other fields where we as change-makers can find inspiration. And inspiration you are 100% about to feel and hear in this conversation with one of the finest singer-songwriters around anywhere today, and that is Mark Geary.

The music you hear throughout this episode, is from Mark’s first album, released in 2002 and has accompanied me on my journey as a designer and an ex-patriot whilst living in Australia. It wasn’t until recently though that we really got to sit face to face, in front of turf stove, and drink countless coffees and sing and play guitar together in Mark’s gorgeous cottage in the wilds of a rainy Autumn day deep within a forest on the outskirts of Dublin.

In this conversation we talk about the remarkable journey Mark has been on over the last 2-decades that has seen him play all over the world.

Mark doesn’t play music to be adored, he plays to exist - it’s part of who he is. It’s part of his fabric. He constantly tours around the world, often with Glen Hansard, another phenomenally talented Irish musician.

We speak about his roots in Sin-E in New York, a place where he cut his teeth - a free flowing cafe that many music lovers will automatically connect with Jeff Buckley, but this was a community of like minded people, that cheered and nurtured their own. A community, much like our own within This is HCD, that is trying to figure it all out and get ahead.

There are points in this conversation where we chat about Mark’s environment, and how having the space set up and ready to channel whatever it is that we call ‘it’ - how this affects the process. Mark’s guitars are all around the place, and he’s constantly playing, experimenting, trying and testing out ideas. He’s a master crafts person.

We even talk how this environment is shaping his music, or maybe his music is shaping his environment. How living within a forest is permeating into his latest release, with his latest single being called The Forest.

Let’s get into it!

Become a Patron of This is HCD / https://www.thisishcd.com/become-a-patron
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Listen to Mark on Spotify / https://open.spotify.com/artist/43wqnAZ5wue40BHfHLqlgt
Buy tickets for Mark's gigs in Whelans / https://www.whelanslive.com/?s=MARK+GEARY&submit=Search

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Pat and Nuala Geoghegan 'Aluminum mining: jobs and death in rural Ireland'

3 november 2022 | 47 min

Lydia Hooper 'Walking the talk of HCD Principles'

25 oktober 2022 | 41 min

My name is Gerry Scullion and I am a designer, educator and host of This is HCD, based in the wonderful city of Dublin, Ireland.

Our goal here is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems.

If you’re new around here, let me tell you a little bit about This is HCD. It started life in Sydney, whilst I lived there for nearly 14-years. We have been creating content for over 5-years - all for the love of sharing knowledge to the global design community. At the moment, this podcast is my main focus in my career and growing it is my number 1 goal. If you want to leave a review (preferably a 5-star one!), I’d really love it - it takes a couple of minutes, but it’s one of the most important thing you can do to show support - every little helps.

Also we launched our College on This is HCD.com where you can take courses now on visualisation, design research, UX and Service Design - check it out

In this episode I speak with Lydia Hooper, a humanity centred designer based in Colorado, US. We connected recently off the back of my stakeholder mapping essentials course, which is proof that I am always open to connect and interviewing people! Even on support tickets :-)

We chat about non-violent communication, Lydia’s own design principles and values that she uses to guide her career, and how she managed to form these at such an early stage of her career. We touch on Lydia’s work at the fantastic Design Justice Network also.

Let’s jump in..

Become a Patron of This is HCD / https://www.thisishcd.com/become-a-patron
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Follow Gerry Scullion on Twitter / https://twitter.com/gerrycircus
Follow This is HCD on Twitter / https://twitter.com/thisishcd
Connect with Lydia Hooper on LinkedIn / https://www.linkedin.com/in/lydiahooper/
Visit Lydia's website / http://lydiahooper.com/

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Peter Löfgren 'Design at scale'

17 oktober 2022 | 46 min

Ricardo Martins 'The challenges and complexity of implementation and delivery of Human Centered and Service Design projects'

10 oktober 2022 | 52 min

Thea Kleinmagd 'Designing a smartphone that lasts'

6 oktober 2022 | 42 min

Marc Fonteijn 'Why Service Design is not the answer to all of our problems'

7 september 2022 | 38 min

June Holley 'Building meaningful, lasting and impactful connections through purpose-led network weaving'

29 augusti 2022 | 39 min

Josh Lepawsky 'Pernicious myth of digital-as-ethereal'

17 augusti 2022 | 63 min

Gauthier Roussilhe 'The hidden costs of data centers'

21 juli 2022 | 53 min

Michael Galinsky 'All the Rage'

22 juni 2022 | 51 min

NEW: Support This is HCD by taking one of our courses https://www.thisishcd.com/courses

Hello and welcome to Bringing Design Closer. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems.

This is HCD is almost 5-years old. We’ve been creating content regularly for that period of time, and if you want to help us out - please leave a review for us wherever you are listening. Those lovely algorithms love reviews, as it helps us grow our community - every little helps. Even if you don’t review, you can go one better by telling people you work with about the podcast.

In this episode I speak with Michael Galinsky, a movie director, documentary maker and musician based in North Carolina in the states. For anyone that follows me on Twitter, they might have seen a thread a number of weeks ago where I spoke about back pain. Late last year, I woke with pain in my left hand side of my back, and contributed it to being a Dad, lifting little people, being out of shape, sitting down for larger periods of time etc. I went to my physio and had several sessions before Christmas and to little or no state change. Christmas was sore. I was more grumpy than usual and entered January and had a private MRI scan. That in itself was an interesting experience, and one for another episode, but my GP called me and said “one of your discs is protruding” and possibly on a nerve. I was shocked. I’d heard about herniated discs but now I had one! I actually got stiffer after for a few weeks.

Was this what my life was going to be like? Is this what middle age feels like? Sheesh - if it is, then this isn’t much fun.

Then I Tweeted.

What came back was a lot of support and advice. Emma Blomkamp, read something in a newsletter by Kai Brach several months prior and tagged Kai, and Kai mentioned a doctor called Dr John Sarno in the States. He encouraged me to Google and watch some stuff. Sarno’s work states that many people have herniated discs but what is the cause for lots of back pain is stress and hidden life traumas. I was instantly skeptical. But I spent 2 hours that night watching lectures of Sarno’s in NYU on YouTube. I was shocked. Last year was brutal. Running a business and balancing everything has been hard on me and hard on my own mental health. Maybe, just maybe there was something in this.

Then Michael tweeted to me. He’s created an awesome documentary called All the Rage several years ago and I bought it on iTunes and watched it. It explores the relationship between the mind and the body. Sarno encourages people to try exercise and ‘watch’ for the stressors. I did exactly this. I cut the grass. I went for a short walk with the kids. I gave them a piggy back and to my surprise, nothing.

Was this in my head?

In this episode, I speak with Michael about working directly with Dr Sarno in the creation of the documentary and explore deeper about the background to Michaels own journey - something that under pinned the narrative of the documentary.

This is a brilliant episode and one for all - even if you don’t suffer back pain. You will find this fascinating.

Let’s go...

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Emely Buyck 'The long and winding road that leads to the door of Service Design'

14 juni 2022 | 43 min

Michelle Walter 'The evolution of design maturity within ANZ Bank'

1 juni 2022 | 49 min

Hello and welcome to Bringing Design Closer. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems.

This is HCD is almost 5-years old and we just passed 200 episodes on Apple Podcasts. We’ve been creating content regularly for that period of time, and if you want to help us out - please leave a review for us wherever you are listening. Those lovely algorithms love reviews, as it helps us grow our community - every little helps. Even if you don’t review, you can go one better by telling people you work with about the podcast.

In this episode I speak with Michelle Walter, Head of Design Ops at ANZ bank in Australia. I’ve been connecting with Michelle for a number of months about all things strategic design. ANZ were my bank of choice in Australia, not out of a deep loyalty or anything - they weren’t the most innovative of banks for a very long time, but in September 2017 they made a big ballsy statement I felt. They hired Opher Yom Tov, a Chief Design Officer for the bank and also other key hires include the brilliant, Michelle Walter.

In this episode we speak about length around the growth of design internally, what worked, what didn’t and how to take the business on the journey. They currently sit at 200+ designers. How do they hire? Is it purely a skills acquisition or are they hiring for purpose?

This episode is a peek behind the curtain of an organisation who went from a Stage 2 in the design maturity ladder where design was used as styling all the way through to where now, according to Michelle, it’s used to inform strategy - stage 4.

Michelle is truly awesome and I know you will love them - let’s get into it...

Connect with Michelle on LinkedIn - https://www.linkedin.com/in/mbwalter/?originalSubdomain=au
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Andy Farnell 'Perils of e-waste and benefits of being a digital vegan'

24 maj 2022 | 61 min

Natalia Alessi 'English as a second language & finding your way into a career in Design.'

18 maj 2022 | 33 min

Laura Yarrow 'Agitating organisations forward'

18 maj 2022 | 34 min

Emma Blomkamp 'The Evolution of Co-Design'

5 maj 2022 | 39 min

Hannah Smith 'The hidden weight of code'

27 april 2022 | 49 min

Sasja Nieukerk-Chomos 'Organisational Toxicity - Understanding and navigating trauma-inducing workplaces'

20 april 2022 | 47 min

Brigette Metzler 'Research Ops: What it is, and why it's so important'

5 april 2022 | 52 min

Lola Oyelayo-Pearson 'Understanding Money & Shaping experiences to empower entrepreneurs at Shopify'

15 mars 2022 | 43 min

Note: Shopify is a sponsor of This is HCD. This conversation was unscripted and relatively unedited but we wanted to flag this to our listeners.

Next month, marks This is HCD’s 5th anniversary. If you’ve found this network useful to you over the last 5-years, and want to help me and the team at This is HCD you can do two things. If you haven’t already done it, sign up to our newsletter on This is HCD, where you get fortnightly content about all that is going on in the world of This is HCD. Also if you LOVE what we do, leave a rating for the podcast - this helps us out enormously and helps others find the podcast too. Where? Well, anywhere but leaving it on Apple Podcasts or Google Podcasts are probably two of the most important channels for us.

In this episode i speak with Lola Oyelayo-Pearson from Shopify. Lola of a Director of UX, Money and we chat about what this actually means.

We speak about the mission at Shopify to remain independent, and supporting entrepreneurship globally by making it easier to sell and creating a support network for their merchants. What really interested me, was the points about how Shopify makes money, and also not they share the risk in opening up available funds to enable businesses to succeed. That's a huge statement right there - and I can't think of many businesses who can walk the walk - many as you know talk the talk very well.

We chat about what money means - and it's not just a system to enable a transactional relationship - it's visceral. It's real. It can empower. It can destroy. I was keen to hear their thoughts on how the western driven perspective of money could translate to markets in say, Africa and what that might look like.

Lola rocks and I know you'll enjoy the chat.

Connect with Gerry: https://www.linkedin.com/in/gerryscullion/
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The Science of Less with Leidy Klotz

15 februari 2022 | 42 min

Markus Edgar Hormess 'Prototyping : Why you should burn requirements documents'

4 februari 2022 | 43 min

Hello and welcome to Bringing Design Closer, the podcast focussed on discussing Designs role in tackling complex societal issues. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems.

It’s the start of 2022 and want to ask a favour before we jump in. If you haven’t already done it, sign up to our newsletter on This is HCD, where you get fortnightly content about all that is going on in the world of This is HCD. Also if you LOVE what we do, leave a rating for the podcast - this helps us out enormously and helps others find the podcast too.

My name is Gerry Scullion, and I’m a service designer, and founder of This is HCD and CEO of This is Doing - we provide live online design and innovation classes, transformational design and innovation training for teams and organisations for people within the Design and change-making space.

In this episode I speak with one of my colleagues at This is Doing, Markus Edgar Hormess. Markus’s name is one that many within the service design world will no doubt be familiar with, but nevertheless let me tell you a little bit about my guest today.

Markus is based in Germany, is a trained physicist and partner at WorkPlayExperience. I look to Markus for many things within design, but I to his deep rooted passion with prototyping of services and just prototyping in general. The bits can so easily be trivialised or assumed are the moments that are missed and we chat at length about how to encourage prototyping generally within your organisation. We speak more around Play and what this means. What does the opposite of playfulness look like within organisations and again, how can we move the dial to become more likely to lean into the prototyping mindset.

Let’s jump into it!

Doing Design Festival V3 https://www.thisisdoing.com/the-doing-design-festival
Connect with Markus https://www.linkedin.com/in/markushormess/?originalSubdomain=de
Work Play Experience http://www.workplayexperience.com/
Train with Markus https://www.thisisdoing.com/team/markus-edgar-hormess

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Marc Stickdorn 'Exploring Zoom Levels and understanding Journey Map Ops in greater detail'

26 januari 2022 | 19 min

Sharon Richardson 'Blind belief in data and technology as bad as blind belief in belief.'

18 januari 2022 | 47 min

Renee Albrecht-Mallinger 'Teaching as design for learning'

14 januari 2022 | 36 min

Doing Design Festival V3 - Rachael Dietkus 'Better Together'

6 januari 2022 | 27 min

Joe Macleod 'Peering through the Past, Present and Future lens of End Experiences'

20 december 2021 | 47 min

Gerry McGovern 'Earth Experience Design'

17 december 2021 | 45 min

Pushing Practice 3: Systems conscious design

17 december 2021 | 36 min

Katie Singer 'The invisible, immaterial Internet is not what it seems'

7 december 2021 | 55 min

Global Voices 'UK Launch Event, Melbourne Event and more!'

1 december 2021 | 7 min

Doing Design Festival V3 'Better Together' - February 11 2022. Tickets: https://www.thisisdoing.com/the-doing-design-festival

It’s beginning to feel and look a lot like Christmas, and possibly sound like it - as you’ll probably hear I’ve got a cold - like most of Europe we are all working our way through this whole pandemic - but we are all looking forward to Christmas in my household.

So, there's been some updates from chapters, and we have an event happening this coming week in the UK, so will be hearing from Laura Falorni our wonderful chapter lead there.

Slack Channel

Wow, since the last episode, we had over 100 people join the This is HCD Slack channel. As we work towards leaving Meetup, this is where you will find your local tribe. As we work to build out and work with more community builders - feel free to drop in to the specific spaces on Slack and connect with other like minded people.

There’s Chapters in there for Canberra, Sydney, Melbourne, Berlin, Cameroon, Ireland and UK.

Join our Slack Community: https://www.thisishcd.com/community/slack-community

UK event

Link to register for that is in the show notes. Even if you’re not in the UK, and can make it - pop along - it’s open to everyone!

GUEST NAME: Paul Bailey

TALK: Every year over 1.8 million practical driving tests are conducted in the UK. This completely paper-based service had seen little change in over 25 years and was in desperate need of modernisation.

But with a user base reluctant to change and new to the technology, how can you bring everyone along successfully with digital transformation?

Paul Bailey, Head of Design within SPARCK, will tell us his journey to digitise and improve and the UK’s Practical Driving Test Experience.

In this talk, he’ll share his insights including…

— why focussed user research, co-creation and continuous user engagement, is the shortest route to delivering innovation

– what you need to do to successfully pass a Government Digital Services Assessment

— how Human-Centred Design adds ‘Oomph!’ to Agile and empowers teams to stay laser focussed on user needs whilst delivering outcomes at pace

And of course, he’ll explain how to design ‘for blind dinosaurs with sausage fingers.’

Register here: https://us06web.zoom.us/meeting/register/tZMtc-6vqjooHtUZ5z-zLeDex41NlWYlEcuO

Melbourne

There’s an event brewing in Melbourne too ‘From practitioner to leader - effective design leadership in a rapidly transforming world" with Susanna Carman. Melbourne is a buzzing community for us and lots going on. This one happens on December 8th and registration details are below.

Registration: https://www.meetup.com/this-is-hcd-melbourne/events/282396659/

Doing Design Festival V3

We launched the latest version of the Doing Design Festival and it’s set for Feb 11 2022. Featuring some of our best trainers at ThisisDoing.com - including Marc Stickdorn, KA McKercher, Adam Lawrence, Markus Hormess, Renatus Hoogenraad, Adrienne Tan, and Rachael Dietkus - the theme is Better Together.

Tickets: https://www.thisisdoing.com/the-doing-design-festival

Now, at the time of posting this, there’s a handful of early bird tickets available and once they are gone, they are gone folks. The early bird rates for all the courses we run on This is Doing is ONLY available via the newsletter that we run (combined This is HCD and This is Doing). Sign up below for that.

https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd

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Rachael Dietkus, Morgan Cataldo and Tad Hirsch - 'Practicing without a license'

26 november 2021 | 57 min

Moodi Mahmoudi 'The rise of the service economy and rethinking how we approach service discovery"

21 november 2021 | 32 min

Why we are leaving Meetup.com and upcoming This is HCD Ireland event with Gerry McGovern & Ulla Devitt

7 november 2021 | 10 min

Sloan Leo - what community?

5 november 2021 | 43 min

New chapters in Canberra & Dubai plus Luke Craven event overview

22 oktober 2021 | 9 min

Join our Slack Community: https://://thisishcd.slack.com

Newsletter: https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd

Stay up to date on all This is HCD events
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Thought-leadership material

November 17 2021 https://www.meetup.com/this-is-HCD-sydney/events/280736773/

About this episode

For long time listeners of the show, you will be aware that This is HCD started as a podcast and after a year started to connect with as many change makers as possible who wanted to utilise the platform to connect, share and build local communities of HCD practitioners.

To give you an overview of chapters that we now have in place we have Cameroon with Yannick, Sydney with Inez Garcia, Berlin with Myrto Papagiannakou , Ireland with Sarah Heffernan, UK with Laura Folorni and Melbourne with Megan McDonald.

If you’re interested in leading a chapter in your area, drop us a line to [email protected] and we will connect you to our wonderful and incredible Global Chapter Lead - Rebekah Murphy who is based in Sydney, Australia.

Now - let’s kick off there’s been lots going on this week in the This is HCD and This is Doing worlds.

First up, we have some amazing news, and that is KA McKercher - one of our newest podcast hosts will be training with This is Doing and is working away with Ann, our incredible learning designer based in Denver to create a Co-Design course in early 2022. That isn’t that long away…

For members inside the Slack community - we have released new Chapter specific areas for you to join and connect with communities and practitioners in your area. Our goal is to connect, and we realise there are many ways to do this - and we want to test out how this works. We’d love to cultivate more connections to help a live ecosystem of sharing and knowledge exchange. Up until this point, we had applications for the Slack channel, and we are going to trial an open door policy to the Slack community - where anyone can join who is interested in learning about HCD and joining our incredible community. There are about 1600 people in there at the moment, and given it’s not as active as we’d like - we are really starting to focus on this a lot more, given that we are moving away from Meetup globally on Jan 1 2022.

Which brings us to the next bit of news - Sydney’s Chapter Lead, Inez Garcia has been in touch to tell us about an event they are hosting with Luke Cravens, a really smart person that I follow actually - and looks to have been doing some incredible work with the ATO in Australia (that’s the Australian Tax Office for non-Aussie listeners) let’s listen to Inez’s overview.

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Introducing Global Voices Podcast

15 oktober 2021 | 3 min

Pushing Practice with Kelly Ann McKercher / Episode 2

8 oktober 2021 | 34 min

George Aye 'Understanding Power and it's role within Human Centered Design'

29 september 2021 | 48 min

Pushing Practice with Kelly Ann McKercher / Episode 1

24 september 2021 | 41 min

'Understanding what it means to be agile within an Agile organisation'

23 september 2021 | 27 min

Anneli Ohvril 'Let’s talk about digital hygiene'

22 september 2021 | 50 min

Randal Plunkett 'Lord Dunsany and the Rewilding of his 1700 acre estate'

15 september 2021 | 40 min

Welcome to Bringing Design Closer, the podcast focussed on discussing Designs role in tackling complex societal issues. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems.

In this episode we welcome Randal Plunkett who is also Lord Dunsany of Dunsany land in Meath, an area 50 miles north west of Dublin City in Ireland. Randal’s family are deeply entrenched in my upbringing - as a great great great great great great uncle of Randals was Oliver Plunkett, who was brutally murdered by Oliver Cromwell in 1681 and who’s head is still on display in the town where I grew up, Drogheda. Randal is one of the last blood lines of Oliver Plunkett - so it’s been fantastic to connect and hear stories about his up bringing.

I recently spotted an interview with Randal in The Guardian newspaper in the UK where he was interviewed about one of the largest Rewilding projects that I had heard of - which is part of his 1700 acre estate.

In the conversation we speak about what led Randal to take the leap into Rewilding, how it was perceived amongst his family and community and mostly importantly, what happened to the land as the years went by. We speak about the darker side of life as a Lord, who is responsible for not only maintaining an estate - but protecting it for future generations both from environmental damage and decay but also from human damage of the land and hunters who come to prey on the animals who have returned to the Dunsany Estate and Reserve.

It’s a good one - let’s jump in...

Dunsany Nature Reserve
https://www.facebook.com/dunsanynaturereserve-10511170787794
Randal Instagram
https://www.instagram.com/randal_plunkett
Dunsany Nature Reserve Instagram https://www.instagram.com/dunsanynaturereserve/
Twitter
https://twitter.com/RandalPlunkett
Trailer
https://www.youtube.com/watch?v=H9hbXEoGZw8&t=8s
Watch The Green Sea on Youtube
https://www.youtube.com/watch?v=BNg3ISYG5Jk&t=3899s
Watch it on Google Play
https://play.google.com/store/movies/details/The_Green_Sea?id=Tl-gd0TBoNs.P&hl=en&gl=US

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Eva Penzeymoog 'How Design without consideration, can and will impact the safety for all'

30 augusti 2021 | 31 min

Iria Lopez 'Designing for loneliness'

20 augusti 2021 | 33 min

Sindhu Bhat 'Breaking into a career in Service Design'

17 augusti 2021 | 30 min

Judah Armani 'Dangerously positive learning'

11 augusti 2021 | 39 min

Tomer Sharon 'In pursuit of Happiness (and other Metrics)'

3 augusti 2021 | 32 min

Yanbo Chen 'Graphic Recording'

21 juli 2021 | 33 min

Marc Stickdorn 'Journey Map Ops Q&A'

21 juli 2021 | 38 min

Georgie Smallwood 'Pioneer products- it’s all about the journey'

7 juli 2021 | 45 min

Virginie Guerin 'Digital hygiene: a recipe for cleaning up your digital life'

25 juni 2021 | 40 min

Belina Raffy 'Disarming complexity with humour & improvisation'

22 juni 2021 | 35 min

Noel Hatch 'Local government and enabling neighbourhoods'

16 juni 2021 | 52 min

Dorota Gazy & Dr Qin Han 'Doing Remote Research'

15 juni 2021 | 36 min

Rachael Dietkus 'Exploring what it means to be trauma-informed in design'

2 juni 2021 | 64 min

Hey folks, welcome to Bringing Design Closer, the podcast focussed on discussing Designs role in tackling sometimes complex societal issues. My name is Gerry Scullion, and I’m a service designer, and founder of This is HCD and CEO of This is Doing - we provide live online design and innovation classes , providing training for people within the Design and change-making space. We also have our new Doing Design Festival series now, with the next event on June 18 with the theme ‘Doing Design Online’ with some of the TiD talking about loads of related its. More info see doingdesignfestival.com

Before we jump into this episode, I wanted to alert listeners that this episode may contain content that is triggering to some people. In it we discuss sexual abuse and working with Design alongside issues of trauma.

Today on the show we have Rachael Dietkus a phenomenal person and advocate for trauma led approaches in design.

First and foremost, Rachael is a social worker, based 2-hours south of Chicago in Urbana Champaign in Illinois. We speak in depth about trauma as a societal problem, that is owned by all. We go into the details around working in this space and the affects it can have on change-makers, and how we, as designer and change makers are very much exposed to this reality. How might we protect Designers from likely vicarious traumas in this space? How can we prepare the next wave of change-makers to be ready? We speak about what Designers need to be aware of when approaching some of the most sensitive subjects known, such as child sexual abuse, domestic violence etc. Can and should Design be seen as the saviour? It is a big conversation, and a wonderful one that is pretty raw.

https://twitter.com/rdietkus
https://www.socialworkerswho.design
Practicing Without a License: Design Research as Psychotherapy: https://www.researchgate.net/publication/339844239_Practicing_Without_a_License_Design_Research_as_Psychotherapy
There’s also Gabor Maté’s new documentary The Wisdom of Trauma, which comes out June 8th: https://thewisdomoftrauma.com
In response to George Ayes post about IDEO recently, Rachael wrote this wonderful piece / https://medium.com/surviving-ideo/trauma-and-design-62838cc14e94

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Kelly Ann McKercher 'Designing with, Designing for and Designing at'

31 maj 2021 | 39 min

Christof Zürn 'The Power of Music Thinking'

21 maj 2021 | 36 min

Tom Greenwood 'Is digital the great accelerator of the climate crisis?'

20 maj 2021 | 51 min

Exclusive Music by SJ McArdle 'Chin Up'

11 maj 2021 | 5 min

As part of the Doing Design Festival V2 on June 18th we are delighted to welcome, one of Irelands most talented and respected musicians SJ McArdle who will be performing live for us at the event.

More about SJ McArdle.

As a solo singer-songwriter, SJ has also released three albums, most recently Blood and Bones in 2011. The songs feature contributions from some of SJ’s heroes like Rodney Crowell, guitarist Richard Bennett (Steve Earle’s Guitar Town) and the Love Sponge Strings (Bruce Springsteen’s The Rising).

Irish Times (photo by Frank Miller)

The album’s lead-off song, “Two Steps From Heaven” was the main song in the Cecelia Ahern-written movie Between Heaven and Here. Accompanying the album release was some significant media attention and reviews and very successful German and Irish tours.

Another of SJ’s songs, “Till The Docklands Drown”, is performed during Element Pictures’ A Date For Mad Mary (2016) and several of his readings of traditional Irish songs are featured in the 2019 movie End of Sentence, starring Sarah Bolger, Logan Lerman and John Hawkes.

He performed songs from Blood and Bones live on the Ian Dempsey Breakfast Show on Today FM and on Ireland AM on TV3.

In 2009 he completed a European arena tour as special guest to Reamonn, playing to 70,000 people over three weeks.

SJ has also been in occasional demand as a session musician, playing mandolin for Ricky Warwick as they opened shows for Bob Dylan (Odyssey, Belfast) and Sheryl Crow (Point, Dublin). He has also shared a stage or studio with Neil Hannon, Stewart Agnew, Joe Elliott and Miss Paula Flynn.

Praise for Kern’s False Deceiver:

“Quite lovely … an intriguing release. Those interested in trad music that crosses over into singer/songwriter territory will find this album particularly attractive, but its accessibility will have easy appeal to general audiences. Thumbs up!” – The Irish Echo

Praise for Blood and Bones:

“Bravo for an artist who has taken contemporary Irish music to parts it far too seldom reaches” – Hot Press

“SJ’s deep, sonorous voice brings authority to the songs. If Whipping Boy were raised in Nashville they might sound like this” – Mail On Sunday

“Spare couplets conjuring entire vistas with the focus of David Lynch” – The Irish Times

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Renatus Hoogenraad 'Coaching for Designers & Changemakers'

10 maj 2021 | 19 min

Shane Waring 'Exploring the rapid service experimentation model within local Councils'

7 maj 2021 | 36 min

Adam Lawrence 'The Story of This is Service Design Doing'

5 maj 2021 | 26 min

Rachel Liu 'How to be Inclusive Pioneers'

28 april 2021 | 51 min

Lar Veale 'Embedding Jobs to be Done into banking'

27 april 2021 | 37 min

Annie Mbako 'What is Inclusive Process Design'

9 april 2021 | 56 min

Sarah Winters 'How COVID-19 drove panic publishing'

29 mars 2021 | 43 min

Jo Szczepanska 'Bringing Co-Design Closer to organisations'

26 mars 2021 | 44 min

Doing Design ' Bridging the gap between creative dynamics and business logic'

25 mars 2021 | 23 min

Zaire Allen 'Changing the face of design'

4 mars 2021 | 59 min

Ana Kyra Beks 'Good Design relies on great facilitation'

19 februari 2021 | 31 min

Liam Nugent '99.9% of what you do is rubbish'

18 februari 2021 | 46 min

Annette Joseph 'Discussing the "R-word": Race and Culture'

8 februari 2021 | 53 min

Eriol Fox 'Diversity in Design'

2 februari 2021 | 40 min

'When two tribes go to war' with Nick Coster & Gerry Scullion

30 januari 2021 | 25 min

Kataraina Davis 'Designing with Māori knowledge'

20 januari 2021 | 31 min

Richard Gahagan 'Getting organisational culture right when hiring or being hired'

14 januari 2021 | 40 min

Joanna Peel 'My journey from full-time employment to a Masters course, to my first UX role'

23 december 2020 | 35 min

Dr. Lucretia Berry 'Many Hues. One Humanity.'

23 december 2020 | 35 min

Laura Kalbag 'Privacy & Accessibility for Everyone'

19 december 2020 | 30 min

Beth Stensen 'Netlife’s journey to be a Earth Experience digital consultancy'

12 december 2020 | 39 min

New podcast Introducing 'Culture Cast'

3 december 2020 | 3 min

Emma Jones 'Project F - Working to correct the gender imbalance in the tech industry'

25 november 2020 | 44 min

Kim Mackenzie Doyle 'Designing for the future with children and schools at the Center'

17 november 2020 | 36 min

Doing Design 'Structuring Design Research Projects for Success'

14 november 2020 | 32 min

Nick Evanson 'Big Data growth is not sustainable'

12 november 2020 | 54 min

David Dylan Thomas 'Designing with/for Cognitive Bias'

9 november 2020 | 35 min

Marc Stickdorn on Doing Design 'Journey Map Operations'

27 oktober 2020 | 27 min

Jono Alderson 'The unseen cost of poor web design'

20 oktober 2020 | 51 min

Diarmuid Gavin 'Digging into the world of Garden Design and what Service Design can learn from it'

20 oktober 2020 | 40 min

Doing Design 'The Challenges of Facilitating Collaboration in turbulent times

9 oktober 2020 | 38 min

Donna Spencer 'Jumping into the world of Information Architecture'

3 oktober 2020 | 41 min

Pinar Guvenc 'Understanding Architecture's role in designing inclusive spaces'

24 september 2020 | 41 min

Summer Howarth 'Co-designing a new architecture of learning'

19 september 2020 | 32 min

Dr Jane Hession & Ronan Healy 'The Power of Play'

9 september 2020 | 39 min

Adam Lawrence 'Facilitation Fundamentals'

7 september 2020 | 39 min

Kelly Ann McKercher 'Doing co-design for real'

4 september 2020 | 37 min

Doing Design 'Content Design within Services'

3 september 2020 | 36 min

Jared Spool 'We will run out of things. We will run out of time.'

1 september 2020 | 69 min

Aral Balkan 'Unpacking design’s role in surveillance capitalism (and beyond)'

26 augusti 2020 | 49 min

Vimla Appadoo 'Diving Deep into the world of Culture Design'

18 augusti 2020 | 38 min

Introducing the 'Doing Design' podcast

14 augusti 2020 | 3 min

Bas Raijmakers 'How do we take a global perspective on HCD while respecting local differences'

11 augusti 2020 | 45 min

Chris Coyier 'Easy to design, hard to use'

6 augusti 2020 | 49 min

Dr Joanna Choukeir 'Leading place-based design for health and wellbeing'

6 augusti 2020 | 36 min

Rafa Sardina '15-Grammy Award Winner Producer; How technology has affected the songwriting process and creation of music, and what Design can learn from it'

30 juli 2020 | 46 min

Geke Van Dijk 'Design Research for meaningful change'

25 juli 2020 | 37 min

Bulelani Mfaco 'Surviving on the margins of society'

16 juli 2020 | 56 min

The Big Remote – Jeroen Spoelstra

14 juli 2020 | 24 min

Tutti Taygerly 'Design Leadership'

9 juli 2020 | 50 min

Erika Hall 'Speed: the most important factor in the customer / user experience'

6 juli 2020 | 60 min

Global Jams – Jamming remotely at #GSJam 2020 featuring the Dubai Jam team

22 juni 2020 | 38 min

Karen Peeters 'Discovering digital reliability and quality: the Toyota story'

17 juni 2020 | 19 min

Shanti Mathew 'Partnering to build better lives'

10 juni 2020 | 37 min

The Big Remote – Katie Long

1 juni 2020 | 24 min

Rita Denny 'Reflections on changes in ethnographic praxis'

31 maj 2020 | 41 min

Chris Gray 'Dealing with PTSD as a result of working as a social media content moderator'

22 maj 2020 | 41 min

Jeff Sussna 'Services as a chain of promises'

15 maj 2020 | 46 min

Rebekah Murphy 'My journey from Scrum Master to UX Designer'

14 maj 2020 | 30 min

Eric Meyer 'Overcoming complexity’s invisible force'

13 maj 2020 | 69 min

The Big Remote 'Jakob Schneider'

7 maj 2020 | 35 min

The Big Remote - John Thackara

30 april 2020 | 50 min

Meg Pagani 'Recipes for social impact'

28 april 2020 | 44 min

The Big Remote – Adam Rotmil

27 april 2020 | 26 min

Jeremy Keith 'We've ruined the Web. Here's how we fix it.'

10 april 2020 | 52 min

Christine Hemphill 'Making human-centred design more human'

8 april 2020 | 39 min

Senongo Akpem 'Cross-Cultural Design'

6 april 2020 | 34 min

The Big Remote 'Sophie Lovett'

4 april 2020 | 42 min

The Big Remote – Matthew Voshell

1 april 2020 | 24 min

The Big Remote – Dr John Curran

25 mars 2020 | 34 min

Introducing 'World Wide Waste' with Gerry McGovern

25 mars 2020 | 3 min

Amy Bucher 'Understanding Behaviour Change Design and how it co-exists and compliments other design disciplines'

25 mars 2020 | 33 min

Introducing The Big Remote

25 mars 2020 | 3 min

Global Jams – Kicking off the podcast and #GSJam 2020

24 mars 2020 | 18 min

Sam Ladner 'Working with Cross-Functional Teams'

18 mars 2020 | 55 min

Talking Shop #006 – Design Politics 2020 goes virtual

17 mars 2020 | 31 min

Douglas Ferguson 'Beyond the Prototype'

15 mars 2020 | 42 min

Stefan Stern 'Finding ‘The Why’ in Leadership'

11 mars 2020 | 43 min

Rebecca Cooper & Mandy Rogers ‘Leading Women in Product’

7 mars 2020 | 35 min

Lou Downe 'Good Services'

25 februari 2020 | 38 min

Raven Kaliana 'Examining trauma and using puppetry as a transformative tool''

13 februari 2020 | 44 min

Talking Shop #005 - Our Conference is LIVE!

10 februari 2020 | 16 min

Jon Colman 'What Design Managers look for within graduate portfolios at Intercom'

31 januari 2020 | 11 min

Michael J. Metts & Andy Welfle – 'Writing Is Designing'

23 januari 2020 | 43 min

Scott Smith 'How to Future'

9 januari 2020 | 42 min

Genevieve Bell 'Anthropology, cybernetics, and establishing a new branch of engineering at ANU'

7 januari 2020 | 59 min

Talking Shop #004 - Christmas Special

20 december 2019 | 55 min

Ewan McIntosh 'Creating the Space for Learning'

18 december 2019 | 45 min

Robert Morais 'The Value of Business Anthropology'

16 december 2019 | 36 min

Talking Shop #003

3 december 2019 | 24 min

Jonathon Colman 'Building world class Design teams'

19 november 2019 | 23 min

Theresa Neil 'Designing Digital Therapeutics'

12 november 2019 | 35 min

Joe Macleod 'Designing Closure Experiences'

5 november 2019 | 57 min

Alan Smith 'Helping businesses design value with Strategyzer'

29 oktober 2019 | 34 min

Laetitia Mimoun 'Inbetween states'

24 oktober 2019 | 29 min

Zoë Murray 'Moving careers into Design Research'

21 oktober 2019 | 26 min

Melanie Rayment 'Using Service Design to deliver improved experiences for vulnerable children'

15 oktober 2019 | 31 min

SDGC19 Special / Laura Lorenzo 'What to do when your workshop is considered a taboo topic'

11 oktober 2019 | 17 min

SDGC19 Special / Antonio Starnino & Antonio Iadarola 'Designing innovation spaces'

11 oktober 2019 | 17 min

SDGC19 Special / Josina Vink 'Making the invisible, visible'

10 oktober 2019 | 19 min

SDGC19 Special / Marc Stickdorn 'Customer Journey Map Ops'

10 oktober 2019 | 16 min

Lisa Welchman 'Managing Chaos'

10 oktober 2019 | 54 min

Ben Crothers 'People not pixels'

4 oktober 2019 | 32 min

Talking Shop #002

1 oktober 2019 | 34 min

Dana Chisnell 'Design for all: Using Design to improve outcomes between the US Government and its citizens'

24 september 2019 | 33 min

Aiden McGale 'Advice on landing your first design job'

12 september 2019 | 27 min

Kim Goodwin 'Decision Systems and their role in enabling human centeredness to occur within organisations'

3 september 2019 | 36 min

Ariel Waldman 'Hacking Science for Collaboration'

22 augusti 2019 | 40 min

Talking Shop - The HCD Network Community Updates

20 augusti 2019 | 21 min

Eva PenzeyMoog 'Designing against domestic violence'

31 juli 2019 | 31 min

Gretchen Anderson - 'Mastering Collaboration'

24 juli 2019 | 44 min

Derek Horn 'Undesigned world'

16 juli 2019 | 25 min

Phil Laufenberg 'Unpicking Henry Ford’s ‘A faster horse’ quote'

3 juli 2019 | 28 min

Leah Buley & Aarron Walter – 'InVision's Design Maturity Model'

19 juni 2019 | 53 min

Hello, and welcome to Power of Ten, a podcast about designing and operating at many levels, from thoughtful detail through to organisational transformation, to the changes in society in the world. My name is Andy Polaine, a designer, educator, and writer, and currently group director of client evolution at Fjord. The meta-theme this year for the Fjord trends was 'value'. I was excited to see that InVision, a company whose tools and platform many of our designers use, published their report about the design maturity model.

It’s all about the value of design to business. I caught up with Leah Buley, a veteran of the experience design industry and the author of the book: The User Experience Team of One. She’s Director of InVisions’ Design and Education team and the main author of the report. And Aaron Walter, author of Design for Emotion. Also, a veteran design leader, educator, and Vice President of InVision’s design education team. Leah, Aaron, welcome to Power of Ten.

Have a comment about this episode that you'd like to share? Now you can leave us a voicemail

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Show Links

Design Better – InVision’s amazing learning resource
InVision’s Design Genome Project – behind the scenes of design-forward companies
InVision’s Design Maturity Model report
Leah Buley is @leahbuley on Twitter
Aaron Walter is @aarron on Twitter

Connect with This is HCD

Follow This is HCD us on Twitter
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This is HCD is brought to you by Humana Design and The Academy.ie

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Jack Wilkinson & Phil Balagtas 'A Primer for Designing a Speculative Future'

4 juni 2019 | 34 min

Anne Galloway 'Speculative Design and Glass Slaughterhouses'

31 maj 2019 | 37 min

Majid Iqbal 'Thinking in Services'

28 maj 2019 | 37 min

Georgie Smallwood 'N26 - Building the financial foundations of the future of neo-banking'

21 maj 2019 | 32 min

Jason Prowd 'Unpacking product metrics'

14 maj 2019 | 23 min

Roman Pichler 'Exploring product strategy success factors through a Design lens'

7 maj 2019 | 25 min

Doug Powell 'Building a global Design capability and mindset at IBM'

30 april 2019 | 29 min

Aaron Dignan 'Brave New Work'

23 april 2019 | 30 min

Kate Dawson 'Redesigning how we educate and communicate sexual education'

16 april 2019 | 29 min

Aleth Gueguen 'Looking at Design through a GDPR lens'

9 april 2019 | 31 min

André Schaminée 'Designing with and within public organisations'

2 april 2019 | 31 min

Jo-Anne Bichard 'What the Anthropologist sees: Public toilets as cultural spaces'

26 mars 2019 | 31 min

Nick Coster 'Unpacking NPS'

19 mars 2019 | 29 min

Jeff Gothelf 'The cannonball effect'

12 mars 2019 | 49 min

Matiu Bush 'Life, Death, and Using Design in Health and Aged Care'

26 februari 2019 | 37 min

Liz Fosslien 'No hard feelings: Emotions in Design'

12 februari 2019 | 44 min

Brendan Dawes 'Working at the intersection of People, Objects & Technology.'

29 januari 2019 | 28 min

Dr. John Curran 'Two tribes go to war. Dealing with conflict as part of Design'

15 januari 2019 | 32 min

Gerry McGovern 'Top Tasks; A method for understanding peoples product and service requirements'

18 december 2018 | 32 min

Hazel White & Mike Press 'Making a difference through design'

4 december 2018 | 31 min

Andy Polaine 'Mindful Service Design'

20 november 2018 | 20 min

Steve Portigal 'Symbolic Lab Coats, ASMR and Coke-Fueled Lap Dances: More User Research War Stories'

6 november 2018 | 49 min

John Thackara 'Designing for all of life, not just human life'

23 oktober 2018 | 24 min

Frank Long 'Designing a Design Culture to empower richer social outcomes'

9 oktober 2018 | 43 min

Marc Stickdorn and Adam Lawrence 'A Service Design 360'

25 september 2018 | 48 min

Sarah Drummond ‘Kick-starting a design revolution’

11 september 2018 | 34 min

Patrick Quattlebaum 'Breaking down tribes to enable the orchestration of experiences'

28 augusti 2018 | 36 min

Sarah Richards 'Content Design. What is it? And why it's so f#cking important in the delivery of a product and service'

14 augusti 2018 | 31 min

Gerry McGovern ‘The repositioning of trust in society’

31 juli 2018 | 54 min

Joey Zeledon 'Touchy Feely: everyday things that inspire deeper empathy'

17 juli 2018 | 38 min

Adam Fivenson 'Using a human-centered design approach to design foreign aid programs'

3 juli 2018 | 44 min

Ivy Hornibrook 'Moving From UX into Product'

19 juni 2018 | 24 min

Faruk Avdi 'What role can technology play in support of people suffering with mental health'

5 juni 2018 | 24 min

Victor Rodrigues 'Building a Design capability inside Cochlear'

22 maj 2018 | 28 min

Marc Stickdorn 'Embedding Service Design into Organisations'

8 maj 2018 | 51 min

Jay Hasbrouck 'The power of ethnographic thinking in Design'

24 april 2018 | 31 min

Jon Hicks 'Understanding the differences between brand design and icon design'

10 april 2018 | 40 min

Greg Bernarda 'Designing businesses for the new world'

26 mars 2018 | 33 min

Andy Polaine & Simon McIntyre 'Service Designing Education' (Part 2 of 2)

12 mars 2018 | 34 min

Chirryl-Lee Ryan 'Are we making things better with Design'

26 februari 2018 | 39 min

Rachael Mullins 'Bring out your inner UX writer'

12 februari 2018 | 32 min

Andy Polaine - 'Is Education Broken?' (Part 1)

29 januari 2018 | 43 min

Elizabeth Pek - 'What makes a good designer?'

15 januari 2018 | 25 min

Eduardo Kranz - 'The intersect of Service Design and User Experience Design'

2 januari 2018 | 29 min

Gerry Gaffney (Live audience) 'How forms reveal the true nature of an organisation'

18 december 2017 | 39 min

Cyril Secourgeon 'The secrets of successful stakeholder engagement in large organisations'

4 december 2017 | 26 min

Panel Discussion 'Diversity at work: understanding & breaking through the barriers'

19 november 2017 | 32 min

Kirsten Mann 'Why Organisations are designed not to value Design'

5 november 2017 | 39 min

Jennifer Philippe – ‘Building HCD at Scale’

19 oktober 2017 | 31 min

Tarra Van Amerongen - 'Why your idea never gets built and the story of business designers as the unsung heroes of service design'

10 oktober 2017 | 29 min

Barbara Spanton - 'Disposable design and our obsession with the redesign'

2 september 2017 | 30 min

Megan Dell - 'What does effective design leadership look like?'

17 augusti 2017 | 33 min

Adrienne Tan - 'How Service Design and Product Management co-exist'

23 juli 2017 | 45 min

Anthony Quinn 'Dealing with career challenges, and increasing your influence as a designer in your organisation'

19 maj 2017 | 45 min

We caught up with Anthony Quinn recently and had a fascinating conversation.

For anyone who has seen Anthony speak at design, conferences will know what a strong design thinker he is. We chat about how he got into design, how motivations and also took questions relating to the topics of career challenges from people working in the industry, and also how to increase your influence in an organisation.

This is HCD is brought to you by Humana Design

Anthony Quinn, Principal at Dynamic4.com

Anthony Quinn, Principal, Dynamic4 Like you, Anthony Quinn, wants a world that’s more connected, knowledgeable, sustainable and equitable. At Dynamic4, he draws on over 25 years of hands-on experience to inspire, motivate and enable people to reach their potential to use design to that end. LinkedIn https://www.linkedin.com/in/anthonyquinncxdesigndirector Twitter @AnthonyQuinnArt

Attendees

Vera Chan is a Senior User Experience designer at Symplicit. She has worked with a variety of clients such as NBNco, Telstra, Transport for NSW, Westpac and most recently with NAB. She’s a local leader of IxDA Sydney. She is the co-organiser of the Mentoring program at IxDA Sydney, which provides a platform for new designers to be mentored by someone more experience. LinkedIn: https://www.linkedin.com/in/verawatychan/

Dharawan Noller is a Service Designer at Westpac. She believes human centred design, storytelling and visual thinking are powerful ways to improve the lives of everyday people. Her background is in customer experience research, various visual support for strategy projects, with roots in Industrial Design and Architecture. Link: www.dharawan.com/

Kevin Chan, UX Designer

Peter Nesic, Product Manager

Links mentioned in the podcast

Jetpack For Changemakers is a free, 2-hour workshop for people who want to build a strong for-purpose business Jetpack.Dynamic4.Com
Power by Jeffrey Pfeffer
Management BS, also by Jeffrey Pfeffer
Secrets of Power Negotiating, by Roger Dawson (Full of very useful tactics)

Join in the Slack channel https://www.thisishcd.com/join-the-this-is-hcd-slack-community/

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Join the This is HCD Newsletter We send out a fortnightly newsletter for anyone interested in human-centered design, updates about new podcasts, and any related news that we think you might be interested in. https://www.thisishcd.com/join/subscribe-to-our-fortnightly-newsletter/

TIHCD is brought to you by Humana Design

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The Human Centered Design Network (Non-Premium)

This is HCD: The Podcast for Human-Centered Design Enthusiasts Welcome to This is HCD, the premier podcast for human-centered design, with over 1 million downloads and hosted by Gerry Scullion.

Om podden

Avsnitt

Escaping the Screen: Rethinking Work, Attention, and Human Connection with Joff Outlaw and Brad Marshall

Designing the Future of Mental Health: Tracy DeLuca on Psychedelics, Creativity, and Innovation

Exploring Identity Through Design with Lesley-Ann Noel

Designing for Equity: Reimagining Food Systems with Lucy Flores

Defining Human-Centered Design

Designing for Trust in Public Health with Victor Udoewa

Designing Resilience in Humanitarian Aid with Jocelyn Wyatt

Designing Workplaces & Companies with Alicia Grimes

From Music to Medicine: Avril Copeland's Journey of Passion and Innovation

Turning Conflict into Opportunity: Emma Lynch

Empathy-Driven Service Design: Building Collaboration and Leading Change with Kate Tarling

Charles Street on Digital Transformation, Adventure, and Empowering Communities

Embracing the Flux Mindset: Navigating Change with April Rinne

Neil Theise: Resilience, Recovery, and the Interconnectedness of Reality

Balancing Sustainability and Business in Service Design with Sidney Debaque

Designing for Impact: Insights from Adam Cochrane on Innovation and Community

Designing for Longevity with Sheng-Hung Lee: Embracing AI, Empathy, and Growth

Experimenting with Work: Insights from Miro's Sid van Wijk

Redefining Constraints: Jerry Michalski on Trust, Design, and the Future of Knowledge Management

Democratising Map-Making: A Conversation with Loren Baxter from Felt

Levelling Up Skills: Trauma-Informed Design Research with Jenny Winfield

Following the Service Design Journey with Arun Martin

Designing Tomorrow: Genevieve Gaudet for Nava

"Creative Journeys: From Design to Storytelling with Jessica Hische"

Visualising Complexity: with Possibilitarian Dave Gray

”AI Insights: Ethics, Trust, and Branding with Graham Nolan”

"Designing for Social Impact: A Conversation with Jenni Parker"

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"Emerging Talent: Inside the Service Design Network's Young Talent Board"

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"Empowering Resilience: The Journey of Lilli Graf"

"Conversations with Kasper Bjørkskov: From Architect to Activist - Unveiling the Path to Collective Change"

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"Exploring Creativity and Collaboration: A Journey through Music Thinking and Jam Cards with Christof Zürn"

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'Playful by Design' with Prof Sonia Livingstone and Kruakae Pothong

Carol Massa 'The Conscious Designer: Exploring Inner Values and Outer Realms'

'Catalina Bonavia: Transforming Lives - Designing a Health-Enhancing Toilet in Argentina'

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Aoife Dooley 'Creative Sparks: The Journey from Inspiration to Award Winning Childrens Book Author'

'Fostering Emotional Well-being: The Samaritans’ Impact on Heldiney Pereira

Nicole Lachenmeier 'UN-Designing Complexity: Beyond Templates to True Visualization'

'Whispers of Innovation: The Cochlear Impact' Patrick & Jen Hoffner

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Greg Bernarda 'Leading Ecosystems'

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