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Ticket Volume – IT Podcast

News and information for improving IT experiences.

111 avsnitt • Längd: 30 min • Månadsvis

Om podden

News and information for improving IT experiences. Ticket Volume connects a community of Service Management professionals with new ideas and perspectives. Powered by InvGate. New episodes every other week!

The podcast Ticket Volume – IT Podcast is created by InvGate. The podcast and the artwork on this page are embedded on this page using the public podcast feed (RSS).

Avsnitt

99. Designing IT Services That Build Trust: Georgina Otubela on Service Design & Incident Management

20 mars 2025 | 31 min
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98. IT Recycling done right: Alicia Syx on secure & sustainable ITAD

6 mars 2025 | 29 min
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97. What Organizational Governance Really is: Insights From Valence Howden

20 februari 2025 | 27 min
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96. The Power of SLAs: Linda Lenox on Bridging Business and IT Through Meaningful Metrics

6 februari 2025 | 33 min
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95. The Road to Zero Incidents: John Gordon on Preventative Incident Management

23 januari 2025 | 38 min
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94. Optimizing Service Management for higher education: Insights with Vicki Rogers

9 januari 2025 | 31 min
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93. IT Service Management Trends For 2025: Insights from Rob, Claire, and Mark

26 december 2024 | 65 min
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92. Customer Experience And Emotional Intelligence: Key Insights and Strategies

12 december 2024 | 42 min
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91. The Future of AI in IT: Insights from InvGate CEO Ariel Gesto

28 november 2024 | 28 min
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90. Building a Service Management Office: Lessons from JAMF's Journey on Ticket Volume Podcast

14 november 2024 | 33 min
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89. Rethinking ITSM: Ken Gonzalez on Organizational Capabilities, Customer-Centricity and Growth

31 oktober 2024 | 38 min
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88. Are Rigid Processes Hurting Service Management? Insights on Flexibility with Shane Carlson

17 oktober 2024 | 40 min
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87. Exploring Mental Health in Tech: Insights with Dr. Torres, Aileen Day, and Emily Hubbard

13 september 2024 | 50 min
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86. Is the IT Job Market in Crisis? Insights and Tips with David Lowe & Stephanie Lundberg

29 augusti 2024 | 53 min
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85. The 5 levels of Service Management Maturity with Joshua Nelson, Alex Harding and Sarah Bulley

15 augusti 2024 | 36 min
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84. Sustainable IT & Enviromental, Social and Governance: Insights with Dr. Tuuli Bell

1 augusti 2024 | 33 min
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83. Revolutionizing ITSM with AI: Insights & Innovations with Daniel Ciolek

18 juli 2024 | 36 min
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82. Are IT people socially awkward? Debunking 4 IT stereotypes

4 juli 2024 | 35 min
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81. Women of ITSM: A community for sharing and growing with Lucy Grimwade and Sophie Hussey

13 juni 2024 | 33 min
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80. NIS2 Implementation: Challenges And Tips, With Morten Eeg, Wathagi Ndungu & Gennady Kreukniet

30 maj 2024 | 40 min
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