The Alldus Podcast – AI in Action

Today's guest is Jason Truppi, Co-Founder at ForceMetrics. Founded in 2020, ForceMetrics is the only proactive decision-assist platform for first responders, delivering real-time, actionable insights that enhance officer safety and improve community outcomes. It is their goal to make responders safer and more effective by transforming outdated public safety data processes by leveraging their AI-powered decision-assist platform, enabling public safety agencies to increase operational efficiency and better serve their communities.

Jason is a technologist and entrepreneur with over two decades of experience at the intersection of public safety, cybersecurity and engineering. As a former FBI Cyber Special Agent, he investigated some of the largest national security and criminal cyber intrusion cases, gaining deep insight into the challenges facing modern public safety agencies. Now as the co-founder of ForceMetrics, Jason leverages his expertise in machine learning, data analytics and software engineering to deliver scalable, data-driven solutions.

In this episode, Jason talks about:

His journey from Cybersecurity expert to improving public safety with ForceMetrics,

Their decision platform synthesizing public safety data for real-time insights,

Empowering officers with contextual, actionable data insights,

How AI in public safety evolved from transcription to summarization,

Advancing public safety with efficient and cautious AI applications,

An insight into their motivated, mission-driven team,

How staff shortages push automation and workflow efficiency in public safety,

Unlocking sensitive data for transformative public safety impact

Today's guest is Philip Taphouse, ServiceNow VP and Centre of Excellence Head at NTT Data Business Solutions. Founded in 1989, NTT DATA Business Solutions drive innovation. From advisory and implementation, to managed services and beyond, they continuously improve SAP solutions and technology to make them work for companies, and for their people. ​​​​​​​With operations in more than 30 countries, the company has enabled thousands of companies become more efficient and effective during the last three decades.

Philip exemplifies leadership and expertise in ServiceNow, driving the evolution of service operations and AIOps with unmatched proficiency. In his current role, which was assumed following Sapphire's strategic acquisition in 2023, Phil's vision and execution have set new benchmarks in the industry. With an illustrious career spanning over 17 years across diverse sectors, Phil's ability to deliver impactful results is unparalleled. He is a visionary, consistently staying ahead of industry curves and initiating change with his forward-thinking ideas.

In the episode, Philip talks about:

His 17 years in ServiceNow, specializing in ITOM and AI-driven operations,

Implementing AIOps, preventing system failures and achieving major success,

How his acquisition led to growth, cultural shift and sustainable practices,

Working with British Airways to stabilize digital transactions and user journey,

How AIOps uses AI to manage operations, improving efficiency and context,

Advice to specialize in IT, become an expert and make impact

Today's guests are Ali Sarilgan, CEO & Ozge Islegen-Wojdyla, CTO at EcoTrove. Founded in 2023, EcoTrove’s mission is to use technology to build a cheaper, greener and predictable energy ecosystem. They register as your automated energy agent to replace your utility bills with lower-cost, greener, fixed-price payment plans. Backed by leading Silicon Valley investors, EcoTrove are saving each customer an average of 7% off their power bills and 32% off their carbon emissions.

CEO and Co-Founder Ali previously led corporate strategy for consumer technology companies and clean technology providers, and advised energy utilities. He also graduated with MS and BS from Stanford. CTO and Co-Founder Ozge is a former Assistant Professor at Northwestern and Stanford PhD focused on energy markets. She previously led statistical interventions and testing as Senior Data Scientist at Instacart.

In this episode, Ali and Ozge talks about:

Their career journey and passion to create AI for cleaner energy,

Their AI-driven energy agent offering cheaper, greener utility solutions,

How AI forecasts energy needs and optimizes usage for savings,

Becoming an AI-powered energy advisor by optimizing utility relationships and efficiency,

Expanding the team to enhance platform and marketing efforts,

Seeking passionate candidates for greener energy solutions,

Prioritizing carbon reduction, expanding markets and growing their team

Today's guest is Paul Turley, Senior Director | Ireland Enterprise Sales at ServiceNow. Paul is an experienced sales leader who has led the ServiceNow Enterprise business in Ireland since September 2021. Paul is a passionate believer in using the power of technology to transform organisations for the better by offering consumer grade employee experiences, world class customer service and enabling lower operational costs.

With over 20 years of experience in the software industry, Paul has worked with many of the largest organisations in Ireland and internationally. He loves creating and working in high performing teams who drive each other to deliver outcomes for our customers and partners and developing long lasting relationships that are based on trust, mutual value and always striving to deliver what you say.

In the episode, Paul talks about:

His career journey to tech leader and ServiceNow professional,

Being inspired by global ambition and innovative leadership,

How ServiceNow streamlines workflows, bridging siloed systems for efficiency,

Streamlining onboarding to enhance efficiency, employee experience and loyalty,

Using Generative AI to simplify workflows, boost efficiency and deliver value quickly,

How ServiceNow Dublin grew rapidly, focusing on innovation and efficiency,

Why ServiceNow’s growth requires curiosity, speed and customer-driven innovation

Today's guest is James Milin, Co-Founder and Chief Executive Officer at Workhelix. Founded in 2021, the Workhelix platform gives executives the insights and information they need to harness the most powerful technology of the 21st century. Their software creates an interactive, dynamic roadmap tailored to your organization. The Workhelix product answers your key questions and helps you make confident decisions on Generative AI.

James brings experience and DNA from top technology firms, including Google and Amazon. He previously co-founded a venture-funded AI platform business in the San Francisco Bay Area and was a founding member of the AWS Private Equity sales team. James has spearheaded digital transformations and cloud migrations for hundreds of mid-market and enterprise customers.

In this episode, James talks about:

His journey from social work into the tech world,

Transforming enterprises with generative AI task-based solutions,

Empowering businesses with AI insights and impact measurement,

Helping organizations uncover AI opportunities with data-driven insights,

Having a culture built on science, ownership, speed and openness,

Expanding their team to meet growing customer demand,

Shaping generative AI's societal impact with top corporations

Today's guest is ServiceNow: Michael Thunberg, Managing Director Nordics at Plat4mation in Sweden. Founded in 2013, Plat4mation are a global IT consultancy company that makes work flow with ServiceNow. It is their goal is to boost workforce productivity and happiness by implementing solutions that provide great experiences and ensure work flows intelligently across and between organizations. Furthermore, they future-proof their solutions by enabling customers to continually measure and improve performance.

During his career, Michael has developed businesses to work as efficiently and lean as possible leveraging possibilities using IT as an enabler and leveraging the true potential of the companies data using the latest technologies, such as ServiceNow and advanced/predictive analytics. His industry experience includes helping large global corporations, public agencies as well as medium sized companies in different segments such as public sector, logistics and transportation, media, energy and more.

In the episode, Michael talks about:

His nearly 30 years in tech, leading ServiceNow growth in Nordics,

Choosing Plat4mation for customer value, innovation and global growth,

Focusing on growth in Sweden & Finland, and team expansion,

Excelling in HRSD, AI, ERP, manufacturing and platform health,

Helping customers maximize ServiceNow value, improving efficiency and satisfaction

Today's guest is Sumayah Rahman, Director of Data Science – Machine Learning and Infrastructure at Cedar. Founded in 2016, Cedar came to their co-founder after a nightmarish personal journey through the healthcare system led to confusion, frustration and disappointment. One thing was clear: The system needed to change. Because when the patient experience is convenient and clear, it leads to significantly better outcomes for providers, payers and the people they serve. Cedar’s mission is to make healthcare more affordable and accessible through their consumer-friendly platform.

Sumayah leads the Machine Learning and Data Infrastructure at Cedar, where they build data infrastructure and tooling that transforms and organizes data in a way that enables insights and data products. Furthermore, they work to improve the Cedar Suite by developing and deploying data-powered features that utilize machine learning and rules-based algorithms. Their ultimate goal is to create the best healthcare financial engagement platform - that’s powered by data science, smart product design and personalization - to help make healthcare more affordable and accessible for all.

In this episode, Sumayah talks about:

Her diverse background in health, FinTech, data science & behavioral economics,

Leading AI/ML initiatives to improve patient financial experiences at Cedar,

Growing ML efforts at Cedar to drive product and strategy,

Her career journey from Apple to Cedar, blending tech and strategy,

Cedar’s bold, collaborative innovation with actionable teamwork,

Introducing AI-driven Cedar Support to enhance healthcare billing efficiency,

Hiring ML and AI experts with structured problem-solving,

Valuing impactful, patient-focused work guided by AI principles

Today's guest is Scott Carver, ServiceNow Product Owner at Rolls-Royce. Rolls-Royce have been at the forefront of innovation for more than a hundred years, helping to power, protect and connect the modern world. Today, they are working on a multi-year transformation to unlock their full potential. They're building on their enduring, distinctive strengths to create a high-performing, competitive, resilient and growing Rolls-Royce. They will continue to design, build and maintain systems that provide mission-critical power to customers.

Scott has worked with Rolls-Royce for the past 16 years, including serving as a ServiceNow Platform Owner since September 2021. Scott and his team enable more than 40,000 people to access help and support from Group Business Services (including HR, Finance, Procurement and Workplace). He is passionate about delivering moments that matter and providing effortless journeys through digital experiences in the ServiceNow platform.

In the episode, Scott talks about:

His 16 years at Rolls Royce, transitioning through various roles,

Digitizing the severance process, reducing manual work and paperwork,

Improving processes and adding value through innovation,

How ServiceNow improve their employee experience and system adoption,

Automating processes to improve efficiency and productivity,

Improving transparency, efficiency and personalized user experiences,

Engaging advocates, leadership and feedback to drive successful platform adoption,

How App Engine enables customizable automation and streamlined processes,

ServiceNow's success stories drive broader adoption and investment

Today's guests are Jon Klonsky, Co-Founder and CEO & Amarja Deshpande, ServiceNow Engineering Practice Head at HaloKinetic. Founded in 2023, HaloKinetic are exclusively dedicated to implementing ServiceNow solutions that exceed expectations and deliver measurable outcomes. Their approach combines hands-on expertise with a deep understanding of platform best practices. HaloKinetic don’t just deliver implementations, they tailor holistic strategies that focus on organizational impact for clients.

In the episode, Jon and Amarja talk about:

Their background and journey to HaloKinetic,

HaloKinetic as a Boutique ServiceNow partner focusing on mid-market,

How their lift accelerator streamlines IT solutions tailored for law firms,

Their rigorous hiring, strong culture and growth opportunities,

How Gen AI in ServiceNow impacts speed, efficiency and automation,

Their focus on prioritizing relationships, quality and innovation,

Plans for growth over the next few years

Today's guest is Stephen Bailey, Chief Technology Officer at Chainbridge Solutions. Founded in 2010, Chainbridge Solutions is a woman-owned small business specializing in workforce security software solutions for the public sector. Their solutions have been rigorously tested and implemented across numerous government agencies and organizations, incorporating optimal PERSEC workflows that align with government regulations and industry best practices.

Stephen is crucial in driving the technical, strategic and innovation efforts at Chainbridge Solutions. With over 25 years of experience in the Federal IT sector, Stephen brings a proven track record in technology integration. Stephen leads the R&D team, which incubates new ideas and innovations to enhance Chainbridge Solutions’ application modernization capabilities. He is the driving force behind the company’s technological evolution, consistently aligning IT strategies with the ever-evolving demands of the digital landscape.

In the episode, Stephen talks about:

His Federal GovCon career from HR to CTO at Chainbridge,

How Chainbridge improves federal background checks for safer onboarding,

Prototyping solutions to enhance efficiency for federal clients,

Streamlining DoD budgeting workflows with a ServiceNow tracking solution,

How their dedicated Scrum teams tailor solutions to client needs,

How BRIDGESECURE simplifies continuous vetting for federal compliance,

Focus on applying AI to federal use cases through ServiceNow,

Seeking skilled, communicative engineers for growth and product management,

Why ServiceNow is a great career accelerator & why strong communication is key,

Offering a fast, nimble and innovative work culture

Today's guest is Nerys Mutlow, Senior Cloud Advisory Executive & Managing Director - Leading ServiceNow Business Group UK&I at Accenture. Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. They are committed to creating positive change around the world and ensuring they act as responsible business leaders for their people, their clients and the communities they call home.

Nerys is an experienced senior business leader and executive, strategist and enterprise architect with extensive experience leading businesses and delivery organisations in the IT and services industry. She has expertise building and leading large technical and consulting businesses, and driving tangible improvements which enable the rapid growth and profitability of the business. In her current role, Nerys is responsible for their sales and capability development to develop a high performing and high growth ServiceNow business.

In the episode, Nerys discusses:

Her Diverse IT career from resilience, innovation and bridging tech-business gaps ,

How she embraced discomfort, took risks and pushed boundaries to grow ,

How her flexible career path focused on closing skill gaps and growth ,

Advice to practice, video yourself and refine messaging for better presentations ,

How ServiceNow's supportive community and continuous learning keep professionals relevant ,

Advice to find mentors, believe in yourself and support others' success 

Today's guest is Andrea Kis, Strategic Partner Director at Capgemini UK. As a leading strategic partner to companies around the world, Capgemini have leveraged technology to enable business transformation for more than 50 years. They address the entire breadth of business needs, from strategy and design to managing operations. To do this, they draw on deep industry expertise and a command of the fast-evolving fields of cloud, data artificial intelligence, connectivity, software, digital engineering and platforms.

Andrea is a recognized service management expert, who specializes in enterprise service management, operating model and service design, transformation, innovation and customer experience, including the design and mapping of human centric services and user journeys. She is an experienced program and project manager, who has delivered and managed global consulting engagements in various industries and sectors. Andrea is also an active speaker who has presented at numerous conferences and industry forums globally.

In the episode, Andrea discusses:

How ServiceNow evolved from ticketing tool to an essential IT solution

Her journey into the world of technology

Building relationships, solving problems and staying updated on technology

How authenticity, empathy, humor and kindness builds strong relationships

Why Tech jobs should focus on human elements, relationships and adoption

An overview of RiseUp's tech career opportunities and offerings

How Generative AI enhances daily life, adding convenience and efficiency

Today's guest is Jeff Mondick, ServiceNow Platform Leader at Silver Tree Consulting. Founded in 2014, Silver Tree brings best-practice change management, process optimization and solution & service integration to streamline IT Operations. By providing continuous improvement and innovation, they deliver the most effective business outcomes with lowest possible TCO. It is their mission to enable Mid-Market and Non-profit organizations to reach their full business potential through technology. 

Jeff is a visionary leader with a passion for using ServiceNow and AI to solve IT's most complex problems, and a focus on groundbreaking methodologies to rapidly implement new and exciting capabilities and technologies. Jeff has over 13 years of experience implementing and supporting ServiceNow, including multiple enterprise implementations, organization design, leadership, and strategy. This experience includes implementing and supporting some of the largest and most complex instances of ServiceNow.

In the episode, Jeff talks about:

His journey to leading major ServiceNow transformations across industries,

How SilverTree provides AI solutions and donates profits to job training,

Guiding small clients in ServiceNow, AI and growth,

Their growing remote team with skilled, impact-driven and adaptable talent,

Seeking passionate, adaptable problem-solvers to drive innovation forward

Today's guest is Erika Flora, President/CEO at Beyond20. Founded in 2006, Beyond20 is a ServiceNow Elite Partner on a mission to change work life. They deliver on that promise through training, advisory and implementation services, empowering their clients to accelerate organizational transformation and see rapid time to value through ServiceNow. Their platform migration expertise ensures their clients migrating from legacy platforms are able to achieve the benefits of the NOW platform without data loss or business disruption.

Erika is a  microbiologist turned Project Manager turned Entrepreneur, currently serving as President and CEO of Beyond20. She found her passion in her first job as a PM, where she got the chance to lead an organizational transformation. She saw, firsthand, the dramatic improvements an organization could make in addressing their people, process and technology issues. What "gets her up in the morning" is the chance to help their customers grow, learn, think in new ways, and become dramatically better than they are today.

In the episode, Erika talks about:

Her journey from microbiology to project management to co-founding Beyond20,

Offering rapid ServiceNow implementations for private and government clients,

Leading with industry expertise, best practices and strategic IT solutions,

Values of curiosity, ownership, client focus, agility and rapid solutions,

What the near future holds for Beyond20,

What makes Beyond20 a great place to work

Today's guest is Andy Venables, Chief Technology Officer at POPX. Founded in 2018,POPX are a team of MSP seasoned technologists and service specialists who believe that every MSP has the right to access transformation technology that delivers the best customer experience. It is their mission to transform technology services with “next level workflow automation,” so their customers can self-serve in an efficient, zero-touch and scalable way.

Andy has led large and complex software solution implementations across IT and technology stacks for many years. He has a remarkable background working with and improving the operations of Managed Service Providers and software houses before a notable tenure of over six years at ServiceNow as a Senior Architect.  Andy is a strong advocate of aligning technology to value-generating business outcomes, a methodology he applies to all POPX deployments. 

In the episode, Andy talks about:

How his Lifelong passion for tech led to his ServiceNow career,

Realizing a passion for tech over sales,

How his time with ServiceNow sparked transitioning into his own ServiceNow consultancy,

Thriving on strong direction, culture and a collaborative ecosystem,

PopX’s managed ServiceNow services to ensuring lasting customer success,

How certifications build client confidence, but outcomes matter most for POPX,

The pace of change is accelerating powered by Gen AI

Today's guest is Alexander Vershinskiy, ServiceNow Practice Lead – Americas at Calitii. Founded in 2023, Calitii is a specialist ServiceNow partner, experienced in delivering major programmes in complex, highly regulated environments. Their team’s design centred approach ensures implementations are accelerated across the organisation, future proofing for tomorrow’s competitive environment.

Calitii enables major organisations to unlock the full potential of ServiceNow, driving efficiencies, increasing productivity, and facilitating collaboration for faster and more effective operations. Their experienced practitioner teams specialise in ServiceNow Excellence, Financial Services Operations, Resilience & GRC, Academy and DevOps. They can guide you in avoiding potential pitfalls and develop best practices to achieve success in your organisation.

In the episode, Alexander talks about:

His experience as an ITSM consultant and journey to Calitii ,

Providing tailored, transformative solutions for regulated industries ,

Sharing knowledge and building skilled teams to guide clients ,

Why he is carefully building a trusted, high-quality team ,

Offering impactful projects with a collaborative, growth-focused culture 

Today's guest is Jillian Hall-Robinson, VP of ServiceNow Practice at Milestone Technologies. Founded in 1997, Milestone Technologies is a leading global IT services and digital solutions provider that collaborates with organizations worldwide to revolutionize their technology infrastructure and digital capabilities. With a strong commitment to innovation and customer satisfaction, they empower businesses to accelerate their digital transformation journey and unlock new opportunities for growth and success.

As an Elite ServiceNow Reseller and an Elite ServiceNow Consulting and Implementation Partner, the Milestone team has been delivering world-class ServiceNow services and solutions since 2012 and service management services since 2001. With a long track record of successful ServiceNow implementations, their highly skilled consultants collaborate closely with clients to provide the right solutions and approach to ensure long-term success on the platform.

In the episode, Jillian talks about:

Her career journey from construction to IT leadership within ServiceNow,

How Milestone transformed into an IT services powerhouse,

Prioritizing process optimization for lasting customer success,

An overview of the team and focus on key ServiceNow areas for growth,

Milestone’s aim to expand globally and develop ServiceNow talent,

What makes Milestone a great place work

Today's guest is Alonso Vargas, SVP of Product at Flybuy. Founded in 2011, Flybuy is a turn-key productivity platform that optimizes pickup, delivery, dine in and loyalty for brands worldwide. They use AI and location intelligence to reshape the way businesses engage with their customers, and empower them to achieve operational excellence and drive repeat business. Brands are leveraging Flybuy to drive sales, save money and reduce waste by providing actionable data and insight to streamline their operations and create a seamless customer experience.

With over two decades in the tech industry, Alonso is a visionary leader who utilizes technology to promote innovation and provide cutting-edge solutions. His expertise in mobile applications, guest engagement and product management across the hospitality and blockchain domains has been instrumental in steering companies to deliver impactful technology solutions globally. Recognized as an Entrepreneurial Visionary by Latino Leaders Magazine, Alonso is deeply committed to leveraging technology for societal betterment, particularly in the Latino community.

In this episode, Alonso talks about:

His career journey to joining Flybuy,

Providing omni-channel location intelligence for improved customer experience,

His role to align product strategy, managing the team and evangelize solutions,

Enhancing customer experience with accurate ETA location intelligence,

Transforming business priorities into technical requirements with engineers,

Applying AI to enhance personalization and operational efficiency,

Why Flybuy is a great place to work

Today's guest is K. Scott Engstrom, Executive Director at CAI. Founded in 1981, CAI is a global services firm with over 40 years of excellence in uniting talent and technology to power the possible for their clients, colleagues and communities. As a privately held company, CAI have the freedom and focus to do what’s right - whatever it takes. The company's tailor-made solutions create lasting results across the public and commercial sectors, and they are trailblazers in bringing neurodiversity to the enterprise.

K. Scott is a customer-driven, results-oriented leader with expertise in guiding teams to deliver useful and secure solutions for internal and external customers. He consistently provides clear communication for and between employees and customers that enable both groups to achieve their goals. K. Scott champions new strategic thinking by bringing a relatively unique set of technical, management and financial skills and experiences to bear.

In the episode, K. Scott discusses:

His career journey from automation to ServiceNow consulting,

CAI as an elite ServiceNow partner & award-winning workplace,

Maintaining long-term client relationships and growing their public sector focus,

Their focus on ServiceNow consulting, active listening, AI & top training,

How CAI explores AI, customer service growth and balances culture,

Valuing work-life balance, diversity and global upskilling,

Their aim to double revenue and their ServiceNow team

Today's guest is Tony Clarke, SVP of IT Digital Operations at ICON. Founded in 1990, ICON's mission has been to help their clients to accelerate the development of drugs and devices that save lives and improve quality of life. They are a global provider of consulting, and outsourced development and commercialization services to pharmaceutical, biotechnology, medical device and government and public health organizations.  ICON has been recognized as one of the world’s leading Contract Research Organizations through various high-profile industry awards.

Tony is a senior information security leader with broad range of experience in cybersecurity and information security who has experience across a number of industries including banking/finance, insurance, utilities, telecommunications, government, semi-state bodies, EU and United Nations agencies. He is a keen contributor to the cybersecurity community who has spoken at several cybersecurity conferences and is a regular contributor to OWASP, ISACA and academic events.

In this episode, Tony talks about:

His diverse background in electronics, IT and cybersecurity,

His role managing IT operations, support and enhancements,

Focus on impactful technology while managing compliance in trials,

Developing language models to simplify information navigation and access,

Striving for efficiency by simplifying processes and reducing hurdles,

Focus on iterative development and proof of concept for initiatives,

Diversity in teams to enhance creativity and problem-solving,

Excitement for AI agents enhancing efficiencies and automating outcomes

Today's guest is Stuart Birnie, Director - Operational Excellence Lead at Pulsar. Founded in 2024, Pulsar are a people first ServiceNow Consultancy with a single mission: to create amazing experiences for their clients through the ServiceNow platform enhanced with the latest AI technology, allowing for effective transformation and benefits realization. Pulsar was founded to provide meticulously tailored offerings to deliver enterprise value at pace, creating happy customers and employees for all our engagements.

Stuart has led and delivered technology projects and worked in risk and resilience for nearly 25 years. He has proven experience delivering large and complex transformations at companies such as EY, Whyaye and PwC. He also has extensive experience in system selection, project assurance, risk management and operational resilience. Stuart has built an excellent reputation for his risk and resilience expertise both in the market and with ServiceNow.

In the episode, Stuart discusses:

His career journey into the world of ServiceNow,

Making the decision to form Pulsar,

Pulsar as a ServiceNow consultancy focused on excellence and integration,

Focusing on DORA compliance and AI initiatives,

Key advice on compliance, stakeholder engagement and customer outcomes,

Why proper planning is essential, even with time pressures,

Advice to consider your ServiceNow roadmap for incremental value delivery

Today's guest is Daniel Saks, CEO and Co-Founder at Landbase. Founded in 2023, Landbase combines leading Agentic AI with human expertise to intelligently automate your Go-to-market, powered by GTM-1 Omni. With decades of experience in sales, product and Machine Learning, their team is uniquely equipped to leverage the latest in AI advancements and provide innovative solutions that help intelligently automate go-to-market workflows and grow your business.

Prior to Landbase, Daniel was the co-founder and co-CEO of unicorn company AppDirect, the leading subscription commerce platform for selling technology services. Daniel was named to Forbes 30 Under 30 list, has been recognized by Goldman Sachs as one of the most exceptional entrepreneurs and is a frequent speaker at prominent industry conferences including Web Summit, CogX, CeBIT and MWC. He also advises Fortune 500 executives on software distribution and cloud strategies.

In this episode, Daniel talks about:

How his family business roots inspired SaaS and AI ventures,

Applying Agentic AI to automate lead generation & optimize business outcomes,

Recently securing funding and launching predictive marketing models,

How Machine learning enhances sales efficiency and revenue growth,

Building a strong and diverse AI team,

How LandBase aims to empower people by reclaiming their time

Today's guest is Shubham Shrivastava, Head of Machine Learning at Kodiak. Founded in 2018, Kodiak is the trusted world leader in autonomous ground transportation committed to a safer and more efficient future for all. Through the endless demands of a world in constant motion, Kodiak helps you get the job done. With purpose-built solutions to power autonomous movement in any environment, Kodiak make sure their partners save time, run clean and keep safe.

Shubham is a passionate and innovative leader in the field of machine learning and computer vision, with a focus on 3D perception and autonomous vehicles. As the Head of ML at Kodiak, he is building the world's safest driver, using his extensive experience and skills in developing and deploying vision-centric 3D perception solutions. Previously, Shubham has led a team of talented researchers at Ford Autonomy, where he created an end-to-end 3D Perception stack for Ford L2+ vehicles, and a scalable cloud-based ML framework for all ML tasks within Ford.

In this episode, Shubham talks about:

His journey to date in leading autonomous trucking advancements,

How Kodiak pioneers autonomous trucking and driverless vehicle operations,

Developing resilient, modular AI for autonomous systems,

Scaling autonomous fleets with sparse and rapid mapping,

Kodiak’s aim to scale a 24/7 driverless fleet,

Seeking motivated talent to advance AI and transform the industry,

Why Kodiak is a great place to work

Today's guest is Michael O’Neil, Founder and CEO at Get Well. At age 28, Michael underwent surgery and chemotherapy to treat his non-Hodgkin’s lymphoma. While his clinical treatment was excellent, he often felt that his care was being done to him rather than with him. During treatment, Michael spent a lot of time waiting and wondering, a state that fueled his desire to change the status quo so that others would not have to go through a similar experience. After his recovery, Michael made it his mission to help people feel more connected to their care.

Michael founded Get Well in 2000 and today, his mission lives on. Annually, Get Well serve more than 10 million patients at over 1,000 hospitals and clinical partner sites, using longitudinal data analytics to better serve patients and clinicians. Now part of SAIGroup, Get Well is redefining digital patient-centered engagement by putting patients in control of their healthcare, inside as well as outside the hospital. Get Well combines advanced AI navigation with high-touch care experiences to improve patient activation, loyalty, outcomes and reduce the cost of care.

In this episode, Michael talks about:

His journey from cancer diagnosis to improving healthcare experiences,

Get Well’s mission to empower patients towards better healthcare outcomes,

How personalized patient care software enhances hospital and outpatient experiences,

Partnering with AI experts SAIGroup to enhance personalized health navigation,

Enhancing healthcare solutions with AI for personalized patient support,

How core values, diversity and empowerment drive organizational success,

Hiring for 30+ positions to drive upcoming innovations

Today's guest is Slesha Fadte, Software Development Manager - Information Security at Amazon. At Amazon, Slesha's team's devotion to crafting secure software solutions is grounded in agility and precision. Leading the third-party security and compliance teams, Slesha and the team have constructed a robust framework adept at tackling the complex challenges of information security. The strategies developed resonate with their broad user base, signifying their commitment to excellence.

Building on her tenure as a Senior Solution Architect, Slesha has honed a proficiency in creating resilient architectures, safeguarding client interests with tailored solutions. This expertise is a testament to continuous growth in the ever-evolving tech security landscape, demonstrating a steadfast dedication to enhancing their service offerings and customer trust.

In the episode, Slesha talks about:

Her journey to Software manager at Amazon, specializing in secure solutions,

Her ServiceNow journey since 2014, working across multiple modules,

Leading Third-Party Security Engineering, managing dev and data engineers,

The team culture promotes friendliness, innovation and collaboration,

Working on innovative projects and skill-building opportunities

Today's guest is Mireille Estephan, CTO and Trevor Moore, Director of Technology at Ardent. Founded in 2006, Ardent has served their country by delivering award-winning security and defense technology solutions. Their clients'​ missions range from medical evacuation in overseas theaters to border protection to port security. Specialized in large-scale situational awareness, geographic visualization, cloud and information sharing technologies, clients trust Ardent to guarantee quality, reliability and responsiveness.

Mireille leads the company’s technology strategy, innovation and determines technological advancements. She has over 20 years of experience in the tech industry specializing in software solutions, cloud architecture, data platforms, machine learning and AI. Trevor brings his expertise as a technical leader with hands-on and management experience in hardware, software and data science. Together with their team, Ardent are on a mission to deliver top-notch solutions to their customers’ most difficult problems.

In this episode, Mireille and Trevor talk about:

Their journey to leading technology innovation at Ardent,

An overview of Ardent’s specialization in defense services,

Focus on innovative technology research and government contracts,

Collaborating with NIST on trustworthy AI development,

Solving challenges to enhance trusted AI for public safety,

How Ardent prioritizes team growth and transparent AI solutions,

Valuing team contributions and responsible AI development,

What makes Ardent a great place to work

Today's guest is Arun Sondhi, Global Head of ServiceNow Business at Globant. Founded in 2003, Globant are a digitally native company that are passionate about the way tech can change industries, experiences and lives. That’s why, for the last 20+ years, Globant have been dedicated to creating digital products that consumers love. The company's platforms enhance digital transformation, from using tech to make organizations and their cultures more human, to applying AI to reinvent how software is coded and tested.

Globant help clients leverage the full potential of the ServiceNow platform, helping them drive the efficiency, agility and innovation that will unlock new levels of growth and performance. They work with clients to fully utilize ServiceNow’s robust out-of-the-box capabilities, as well as extend its functionality through customization and configuration, to meet specific business needs and goals across IT, HR, customer experience, creative and beyond.

In the episode, Arun talks about:

His 20+ year journey as an IT expert, specializing in ServiceNow,

How AI and automation drives efficiency, error reduction and transformation,

AI enhancing efficiency for ServiceNow citizen developers,

Globant’s focus on tailoring ServiceNow solutions to customer-specific needs,

Supporting customer-focused growth and broad learning at Globant,

Advice to stay curious, embrace learning and build strong relationships

Today's guest is Darren Spurgeon, Chief Technology Officer at Torchlight AI. In a turbulent world, Torchlight leads the charge in harnessing technology to identify risk, prevent conflict and foster stability. Their mission is to promote global stability and protect global commerce by predicting risk activities. A fusion of human experience and advanced technology empowers them to offer the most precise intelligence. Torchlight's solutions extend far beyond data analysis; they offer foresight to shape the future.

Darren is a decisive and collaborative leader with an extensive record of delivering measurable value to companies of any size across a multitude of industries. He is a trusted advisor to multiple CXOs with an executive presence, helping to drive both business and IT strategy, overcome obstacles, and move the organization forward. Darren is also experienced in building high-performing teams, taking a hands-on approach to growing talent by developing quality core values and leading by example.

In this episode, Darren discusses

His journey from Geological engineer to CTO at Torchlight AI,

How Torchlight converts telemetry data into actionable security insights,

Enhancing situational awareness through data-driven insights,

Leveraging data science and AI to improve threat detection and enhance user experience,

An insight into the teams focus on data and software engineering,

Rebuilding their platform to scale to advance AI and data science,

What makes Torchlight AI a great place to work

Today's guest is Patrick Wilson, Director of Software Engineering at ServiceNow. Inside and outside their organizations, ServiceNow's customers trust a single, AI enabled-platform to free people to do their best work. This AI platform offers apps that can predict issues, automate processes and create time for innovation. 85% of the Fortune 500® have modernized their technology with the ServiceNow platform.

In the episode, Patrick talks about:

His career journey to leading ServiceNow's dev team,

How Developer Enablement modernizes ServiceNow's scripting and development tools,

ServiceNow’s SDK to enable local, code-based app development,

ServiceNow IDE’s cloud-based, integrated and accessible development environment,

ServiceNow's AI code assist tool boosts development efficiency,

How ServiceNow integrates pro code with no-code tools effectively,

Making ServiceNow accessible for JavaScript developers,

Possibilities of integrating generative AI into ServiceNow products,

How to reach out to the ServiceNow community for support

Today's guest is Patrick Elder, Director of Data and AI, Centre of Excellence at ECS. Founded in 1993, ECS is a leading provider of solutions in science, engineering and advanced technologies, including cloud, cybersecurity, AI, data and enterprise transformation solutions. The company takes pride in serving the military, federal civilian and commercial clients with a collaborative, customer-first approach to solving critical and complex challenges.

At ECS, they invest in the people, processes and technologies to help their customers achieve data readiness. The ECS Data and AI Center of Excellence is their hub for thought leadership, training, and innovation. The CoE ensures the responsible research, development and application of artificial intelligence towards public safety, security and prosperity. Whatever your mission, ECS has the data, AI and ML experts to help achieve your organization’s goals.

In this episode, Patrick discusses:

His journey from programming basics to leading data strategy at ECS,

ECS Federal’s focus in data, AI, cybersecurity and modernization,

The CoE’s offerings in strategic vision, support and innovation,

How ECS's AI factory drives secure, innovative model development,

Emphasizing innovation, customer experience and responsible AI,

How AI will drive federal proposals, emphasizing pre-trained models and efficiency,

The importance of growth, mentorship and an inclusive, connected culture

Today's guest is Aly Skidmore, ServiceNow Platform Owner at abrdn. Founded in 1825, abrdn is a global investment company that helps clients and customers plan, save and invest for the future. They are structured around three businesses - Investments, Adviser and Interactive Investor - each focused on the changing needs of their clients.  The company's focus on four key strategic priorities - Asia, Sustainability, Alternatives, UK savings and wealth - enables them to meet the needs of clients across a range of markets.

Aly is an energetic and creative ITIL 4 certified managing practitioner with extensive and varied experience in the implementation, running and ongoing transformation of IT services, enterprise service management toolsets and platforms. As a Platform owner and product lead, she is responsible for all aspects of the platform lifecycle for ITSM, SPM, SAM, ITOM and Event Management.
She is currently leading the delivery of a two year strategic roadmap of platform growth and maturity across ITOM, AIOps, Service Management modernization and more.

In the episode, Aly discusses:

Her 20+ year journey in IT, service management and ServiceNow,

An overview of abrdn’s ServiceNow platform from major growth and upgrades,

How Platform Owners adapt ServiceNow to diverse, evolving needs,

Why networking with platform owners provides crucial support and empathy,

Important to prioritize people, support your team and foster growth,

The need to focus on outcomes, build trust and respect stakeholders,

Why ServiceNow's capabilities require bridging gaps with stakeholders' perceptions,

How ServiceNow user groups offer supportive, vibrant networking opportunities,

The diverse and supportive ServiceNow ecosystem with strong inclusivity,

How the industry has made progress, but the fight for full equality continues

Today's guest is Yaniv Shimoni, Co-Founder at Take2 AI. Founded in 2021, Take2 AI is an AI-Powered job simulation platform for sales recruiting and training. Take2 AI helps companies generate tailor-made simulations of real-world sales scenarios that vet job applicants for skills, behavioral attributes and culture fit. By leveraging generative AI, they recreate company and role specific sales scenarios that not only provide high-signal performance data to employers, but also immerse job applicants in the role, leading to fewer miss-hires and reduced short-term attrition.

In this episode, Yaniv discusses:

His journey to co-founding Take2 AI,

Providing AI-powered job simulations for sales recruiting success,

Automating sales hiring using LLMs to reduce churn,

How Take2 reduces attrition and improves sales hiring,

An insight into the team and working culture at Take2,

Shifting to a scalable, self-managed product with customizable simulations,

Opportunities to join a top team with cutting-edge AI and impact

To find out more about all the great work happening at Take2 AI, check out the website www.take2.ai or contact Yaniv/one of his co-founders at [email protected].

Today's guest is Dallas Blattner, Senior Director, ServiceNow Practice at CRI Advantage. Founded in 1988, CRI Advantage is an industry-leading IT services provider with over three decades of experience serving federal, state and local government agencies and commercial clients. They help customers achieve business-driven digital transformation through their featured product suite., assisting you in eliminating tedious IT processes and maximizing the full potential of your technology.

Dallas is a highly innovative Senior ServiceNow Delivery Director with over ten years of professional experience. He is a Subject Matter Expert regarding ServiceNow Product Suites, Applications and Modules, government, SLED and commercial subcontracts, especially within Information Technology and Service activities and the Federal Acquisition Regulations. Dallas is policy-driven and team-spirited with a talent for problem solving and strategic thinking.

In the episode, Dallas discusses:

His unconventional IT journey leading to a passion for ServiceNow,

An overview of CRI as a specialized IT firm excelling in niche markets,

Bridging sales and delivery to showcase ServiceNow's potential,

His career growth through immersion, continuous learning and strong foundations,

Excitement for AI advancements and growth in ServiceNow’s capabilities,

Emphasis on cultural fit, people and customer service

Today's guest is Eddie Kirkland, Principal Data Scientist at ICF. Founded in 1969, ICF is a global advisory and technology services provider that combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change and shape the future. Through deep domain expertise and cutting-edge digital services, the team at ICF are helping clients contribute to a healthier planet, create more resilient and equitable communities, and support and grow economic development.

Eddie is currently a Principal Data Scientist with ICF, serving the Centers for Disease Control in the metro Atlanta area. A data science team leader with proven generative AI, machine learning and software development skills, he pairs data science and engineering ability with solution design and communication acumen gained in 20 years of organizational leadership. Eddie is recognized as a strategic leader and contributor on data science teams with a dynamic ability to translate complex concepts into relatable and actionable information.

In this episode, Eddie talks about:

His career journey from music to a passion for data science

Combining subject matter and technological expertise for global betterment,

Applying AI expertise ethically across diverse client projects,

How Generative AI unlocks text data's potential, requiring ethical use,

Piloting generative AI to transform data processing tasks,

Creating safe spaces for AI experimentation and small models,

How ICF provides a supportive culture and meaningful, impactful work

Today's guest is Bahar Niakan, Managing Director, HR Modernization at Intact Technology. As the 2024 ServiceNow Federal Partner of the Year, Intact technology has intentionally designed every aspect of their business to incentivize quick outcomes and clean, scalable technology that people are actually eager to use. This allows your ServiceNow platform to quickly and seamlessly evolve alongside shifts in your organization, enabling you to achieve more, better and faster.

In this episode, Bahar talks about:

Her career from Government leadership, HR transformation to ServiceNow,

How Intact integrates ServiceNow for efficient federal/private sector operations,

How ServiceNow & AI empowers efficiency and customer support innovations,

Why Intact Technology is a great place to work

Today's guest is Risto Miikkulainen, VP of AI Research at Cognizant Advanced AI Labs. Since 2013, the team has focused on research, innovation and the development of advanced AI technologies that further the application of AI to surface opportunities and make better decisions, serving clients and the society at large. Coming together as the Cognizant Advanced AI Lab, the team remains committed to bridging science and the pragmatic application of AI, to foster a better, more productive and innovative future for businesses and society alike.

Risto's current research focuses on methods and applications of AI in decision-making, particularly those based on neuroevolution, as well as neural network models of natural language processing and vision. At Cognizant, and previously as a CTO of Sentient Technologies, he is scaling up these approaches to real-world problems. As an AAAI, IEEE and AAIA Fellow, Risto is an author of over 500 articles in these research areas, with his work on neuroevolution recently being recognized with multiple awards. 

In this episode, Risto talks about:

His journey from academia to AI deployment at Cognizant AI Labs,

Empowering human decision-making through AI,

Use Case: Winning an award for collaboration on improving Botox evaluation,

Why AI implementation needs practical adaptation and broad collaboration,

An insight into the team’s work within research and development,

The AI Labs focus on R&D, thought leadership and AI for good,

His top advice to require strong fundamentals, critical thinking and adaptability

Today's guest is Drew Hartley, Vice President of Solutions Engineering at pWin.ai. Founded in 2023, pWin.ai is the first ‘thoughtful’ AI copilot for proposal writing, built with Shipley’s best practices inside to revolutionize your business development process and help you win more business. Shipley’s industry-leading expertise and pWin.ai’s cutting-edge AI technology come together to offer a comprehensive solution that empowers your team to focus on what matters most.

Drew is an experienced organizational leader and operator with a diverse background across consulting, software, tech and product engineering domains. He leads the solutions/sales engineering team at that is the face of the pWin.ai product to prospective customers. Drew and his team showcase and demo the powerful pWin.ai product, lead customer trials, teach and support classes, guide the direction of the product to prospective customers, and serve as the face of the product to customers. 

In this episode, Drew talks about:

His AI journey to date from building teams to impactful tech solutions,

How pWin.ai crafts top-quality and efficient proposal drafts,

Creating high-quality proposals using Generative AI,

How partnerships with Shipley and Microsoft boosted proposal speed,

The journey from learning, testing, iterating and scaling,

His excitement about rapid progress and evolving AI potential

Today's guest is Paul Lyons, Vice President, Global Alliances & Channels at Sakon. Founded in 2003, Sakon is on a mission to help enterprises simplify the way people connect to each other and the world. As devices and networks propel the future of work, Sakon is driving the associated process automation next wave. Sakon’s Cloud Applications combined with the most seasoned team of telecom service practitioners has enabled 100’s of the largest enterprises all over the world to Understand, Manage and Transform their device and communication service estates.

Paul is a passionate, Channels & Alliances leader that always makes an impact, including selling SaaS, PaaS and AI to enterprise multinational Fortune 500 clients. He has over 15 years of experience building go to market channels, alliances teams and programs, and over 10 years of direct sales and business development experience in the SaaS space. Paul has also worked for over eight years in SaaS channels, and alliance creation and development with enterprise software, ServiceNow, Workday and Salesforce.

In this episode, Paul talks about:

His journey from telecom sales to extensive experience with ServiceNow,

How Sakon manages mobility and telecom assets via ServiceNow integration,

Creating a Unified platform for managing mobile and fixed networks,

Why partnership success hinges on mutual value and client benefits,

Continuous innovation and efficient management of global teams,

Focus on brand visibility and growth through strategic partnerships,

Their entrepreneurial culture, collaborative leadership and innovative opportunities

Today's guest is Indrasis Mondal, Vice President of Data and AI at Niche. Founded in 2002 and headquartered in Pittsburgh, Niche is the market leader in connecting colleges and schools with students and families. With in-depth profiles on every school and college in America, over 140 million reviews and ratings, and powerful search and data tools, Niche helps millions of students and families find and enroll in the right school for them.

With over 17 years of data science, analytics, ML and AI leadership experience, Indrasis has a strong track record of developing successful data products, capabilities, technologies and organizations in multiple sectors. Currently, Indrasis leads the data & AI organization at Niche where he is responsible for establishing the vision, strategy and capabilities for data democratization. This is to ensure key KPIs and insights are internally accessible for proactive and timely decision-making across the business.

In this episode, Indrasis discusses:

His career journey from Academia to AI roles in aerospace and startups,

How Niche simplifies researching and enrolling in schools,

Utilizing data to connect students and colleges,

Applying AI to match students with suitable colleges,

How the new data team is transforming Niche with AI and ML,

Offering impactful data roles focused on education equity

Today's guest is Swantje Westpfahl, Director and CEO of the Institute for Security and Safety at Mannheim University of Applied Sciences. Founded in 2012, the institute's goal is to build bridges between experts and non-experts to make cybersecurity an inherent part of work and private life. They promote cybersecurity resilience and an international exchange of knowledge by providing security assessments and advice, international education and training concepts, and contributing to research projects worldwide.

In her role, Swantje's main objectives are the strategic development of the institute and the expansion of cooperation projects. She coordinates R&D as well as building activities of the Institute, especially with a focus on new developments in cyber security with respect to critical infrastructures, i.e. the energy and automotive industry. Swantje's main areas of expertise are security culture, capacity building and didactics, cyber security in international relations and AI. She is dedicated to empower her team in order to strengthen Cybersecurity around the world.

In today's episode, Swantje talks about:

Her unconventional journey from teaching to cybersecurity consulting,

How Cybersecurity involves combating organized, well-structured cybercrime groups,

As Cybercriminals specialize and collaborate; defenders must do likewise,

Building a cybersecurity culture requires tailored training and leadership commitment,

Cybersecurity culture takes time but boosts collaboration and resilience,

Her advice to study standards for security and seek tailored help

Today's guest is Rahul Pandey, Senior Director of Analytics and Data Science at Prosper Marketplace. Founded in 2005, Prosper Marketplace introduced U.S. consumers to an innovative new approach to personal finance called peer-to-peer lending. Almost 20 years later, Prosper has helped over two million customers achieve financial well-being through a comprehensive suite of products. Regardless of the product, Prosper is dedicated to meeting people where they are in their financial journey, in order to advance their financial well-being.

Rahul is an Analytics leader with 12+ years of experience in analytics/growth functions across digital, marketing, operations and risk. He has a proven track record of leading key initiatives, influencing business decisions and managing senior stakeholders. In his role, Rahul is the Head of Product & Conversion Analytics, and Growth Data Science across all Prosper products. He provides thought leadership, drives growth across Product and Marketing channels, and leads a diverse team of analytics and data science professionals at Prosper.

In this episode, Rahul discusses:

His experience to date specializing in AI and data strategy,

Prosper’s impact in financial well-being and his day-to-day role,

Trends from rapid adoption, computing power, off-the-shelf solutions & executive support,

Data-driven Decision making is essential for FinTech evolution,

Addressing challenges in privacy, accuracy, human relevance & workforce concerns,

Their mission and why to consider a career with Prosper

Today's guest is Martin Ivanov, Solutions Architect at Do IT Wise | An Inetum Group Company. Founded in 2010, Do IT Wise - part of the Inetum Group - is an international professional services and consulting company, focused on helping their customers thrive on their Digital Transformation journeys. They combine deep implementation knowledge and partnerships with leading software platforms such as ServiceNow and OpenText, professional expertise and excellent understanding of their client’s problems to create the most suitable and valuable solutions for them.

Martin is an experienced ServiceNow Solution Consultant with a demonstrated history of working in the consulting industry.  He is skilled in ServiceNow Platform Administration and Development, ITSM, Custom application development, Integrations and Platform-wide scripting. Martin is a Certified Technical Architect (CTA) and holder of multiple ServiceNow mainline certifications. A ServiceNow Rising Star in 2022, 2023 ServiceNow Community MVP and 2023 ServiceNow Developer MVP, Martin is passionate about knowledge sharing and mentoring.

In this episode, Martin talks about:

Important career milestones including gaining CTA certification,

Starting a ServiceNow architecture podcast and local meetup,

Gaining inspiration and confidence from the ServiceNow community,

How ServiceNow's rapid updates require focusing deeply in one area,

How CSM addresses increased demand for digital services,

Exploring predictive automation, like weather-based bakery production,

Why GenAI shows potential, but adoption is currently limited,

His day-to-role focusing on customer solutions with Do IT Wise,

The growth of the HRSD Employee Service Center,

His upcoming meetup in Bulgaria & hopes for Knowledge 2025

Today's guest is Daniel Feller, AI Program Lead at Rhino Health. Founded in 2021, Rhino Health are activating the World’s Health Data with Federated Computing, and streamlining end-to-end healthcare research and AI development. They transform healthcare AI by integrating Edge Computing and Federated Learning into a cohesive Federated Computing strategy. This innovative approach provides AI developers with swift and secure access to healthcare data, dramatically reducing setup times from months to days and ensuring data privacy across global networks.

Federated Computing allows working with data across multiple sites while keeping that data at rest behind each site’s firewall. This technique enables multiple entities to contribute to AI model training without disclosing raw data, safeguarding the privacy of each dataset. Rhino's Federated Computing strategy ensures data integrity and compliance while minimizing latency and maximizing efficiency, making it an essential tool for advancing global healthcare solutions.

In this episode, Daniel talks about:

His background and journey to Rhino Health,

How Rhino Health uses federated learning to preserve data privacy,

Use cases of supporting research for breast cancer and CT scans,

Deploying models with Docker to ensure data control and collaboration,

How Federated Computing aids fraud detection & drug discovery by ensuring data control,

Prioritizing engineers for an agile, market-responsive federated learning infrastructure,

How Rhino enhances federated computing for data privacy & governance

Today's guest is Aman Magoon, Co-Founder and Chief Product Officer at Adonis. Founded in 2022 alongside his brother Akash, Adonis are on a mission to maximize revenue outcomes that enable healthcare providers to deliver the highest form of clinical care. The company's aim is to simplify the operational challenges providers face when collecting payment from carriers and patients through deep analytics, process automation and tech enabled tooling, all while lowering the cost-to-collect.

By combining their proprietary technology with RCM (Revenue Cycle Management) expertise, Adonis helps you efficiently and effectively collect your hard-earned revenue. Their team will help you deploy automation across your most complex processes to remove frictions and improve financial outcomes. They provide a detailed readout of key findings, including patient finance overviews, denials overviews and payer strategy. Once complete, they provide automation recommendations and advisory services.

In this episode Aman talks about:

His journey from healthcare tech to entrepreneurship,

How Adonis addresses provider-payer conflicts in healthcare revenue collection,

Revolutionizing healthcare revenue management for caregivers' benefit,

How AI streamlines healthcare revenue cycle & optimizes claim processing,

Introducing alerting and monitoring to enhance revenue cycle management,

Plans for growth and leveraging data for innovative solutions,

Evaluating AI healthcare innovations based on enduring industry trends

Today's guest is Daniel Brady, CEO at Orita. Founded in 2023, Orita’s platform gets your email list in the best shape possible. They delete junk or spam accounts from your list completely, remove duplicate IDs, suppress unengaged contacts and reactivate folks when they’re ready to buy. Orita's technology accounts for how customers interact with your specific brand, and suppresses or activates contacts based on when they’re most likely to make a purchase. Orita helps brands save more than 25% on their email marketing.

Daniel has worked with CEOs, CTOs and other leaders to build e-commerce companies. Before studying artificial neural networks, he studied biological ones. Daniel got his undergraduate degree at University of California, Berkeley and received his PhD in Neurobiology from Harvard University. He also completed a Postdoctoral Fellowship at the University of California in San Francisco and did some work at the Icahn School of Medicine at Mount Sinai. At all these institutions, he focused on how early life experience shapes the way the brain processes information.

In this episode, Daniel discusses:

From neuroscience, leading data teams to co-founding Orita,

Optimizing customer engagement using proprietary data and automation,

Enhancing email deliverability using machine learning and data insights,

An overview of the team’s focus on diverse machine learning solutions,

Use Case: Doubling Birthdate's click rates and improving Klaviyo score,

How Orita enhances revenue growth through content optimization across channels

Today's guest is Paul McNamara, CEO and Founder at PAMT Consulting. Founded in 2016, PAMT Consulting is a customer-centric consulting firm that is dedicated exclusively to ServiceNow, while also valuing family, inspiration, growth, flexibility and excellence. The company are committed to exceptional customer experience and are focused on the success of their clients and employees. PAMT Consulting will help your organization achieve optimal operations in all areas of your business using ServiceNow.

Bringing over 20 years of experience in enterprise applications, with 15 of those years dedicated solely to the ServiceNow platform, Paul has supported many companies as they embrace the digital workflow revolution. He has leveraged his in-depth technical knowledge and business acumen to help companies realize their growth goals and maximize their ROI. Today, Paul, along with his wife Angie, work together to ensure that PAMT Consulting remains a dynamic and friendly workplace for all.

In this episode, Paul talks about:

His career journey into the world of ServiceNow,

Three pillars to success at PAMT Consulting,

An insight into their diverse, tech-savvy team,

Use case: Resolving technical debt quickly & forming strong partnership with RFP,

Emphasizing diverse skills and joining Iconica for quality delivery,

Prioritizing employee care and connection when hiring at PAMT

Today's guest is Sujoy Ganguly, Chief Technology Officer at Sports Info Solutions. SIS was founded on the belief that decision making in sports could be improved and that they could help teams win more games through the use of better data, analytics and technology. That belief has been validated repeatedly since their founding in 2002 as SIS continue to revolutionize the way the game is played on and off the field. It is their mission to enrich and optimize the decision-making process for sports teams, sportsbooks and sports fans.

SIS are proud to become leaders in collecting, analyzing and distributing the deepest data sets and insights to professional sports teams across the MLB, NBA and NFL. The company has evolved to include former professional and collegiate athletes, coaches and scouts, alongside their best in class technology and research analysts. SIS are now doubling down on what’s made them successful by further advancing their data, technology, insights and partners as they drive forward the next innovations in Sports Data and Analytics.

In this episode, Sujoy discusses:

His background from academia to AI and Computer Vision in sport,

How SIS transformed from Baseball Info Solutions to AI-driven analytics,

Using AI to contextualize raw NBA tracking data into detailed game insights,

An insight into how the team processes and deploys sports data with AI,

Why specialized sports data complexity limits model utilization,

Emerging areas from real-time decision-making, injury prevention & granular data analysis,

What makes Sports Info Solutions a great place to work,

Why Data engineering and model reusability are critical for scaling

Today's guest is Nicolas Sauvage, President at TDK Ventures. Founded in 2018, TDK Ventures is a Corporate VC firm investing globally in early-stage hard-tech projects - serving entrepreneurs, the ultimate Impact Scalers, who are creating a new era of sustainability and social value. From enabling sustainable energy solutions to accelerating advanced materials breakthroughs to ensuring wider availability of sophisticated healthcare technologies, TDK Ventures is actively searching for solutions for difficult problems.

The TDK VC firm believes in a sustainable world where digital, energy, and environmental transformation will improve billions of lives. It's their mission is to help accelerate learning, bring meaningful contributions to society, and invest in startups with similar ideals. They deliver meaningful financial results with their co-investors and bringing new, powerful, transformational business opportunities to TDK. By focusing on Scaling Impact, they ensure a sense of purpose and a sense of urgency, with both patience and speed in their investment decision-making.

In this episode, Nicolas talks about:

His journey from software engineer to TDK Ventures,

Why Product management is pivotal to aid success,

His personal concept: "Sheila first, scaling impact scalers, patience and impatience,"

Striving for financial success, societal impact and entrepreneurial support,

Utilizing material science for clean tech breakthroughs strategically,

Examples of their backed startups in green technology innovation,

How GenAI drives investments in low-cost inference technology,

Integrating startups for strategic synergies and collaborations

Today's guest is Jariullah Safi, Director of AI and Computer Vision at Simbe Robotics. Founded in 2014, Simbe is the global leader in Store Intelligence™ solutions that provide unprecedented visibility and real-time insights to increase retailer performance. Simbe combines cutting-edge AI and robotics to power business-critical intelligence that improves inventory management and streamlines operations, while empowering retailers to better support store associates and elevate shoppers’ experience.

Simbe’s comprehensive platform includes the world’s first autonomous, item-scanning robot, Tally, which leverages best-in-class computer vision to identify exact product location, out-of-stocks, pricing and promotion information with 99% accuracy. By partnering with major worldwide brands across the US, Europe and Asia, Simbe delivers market-leading product availability and price integrity, so they can improve store performance and labor efficiency.

In this episode, Jariullah talks about:

His experience to date from engineering to robotics and computer vision,

Overseeing retail data processing for actionable insights using computer vision,

Leading image processing, model development and client interactions,

Case Study: Enhancing shelf management, inventory tracking and customer navigation,

The importance of tag accuracy and recovering lost sales,

How the team covers computer vision, data quality, web backend and autonomy,

Scaling operations, enhancing products and providing an integrated mobile app,

Embracing a culture of inclusivity, empowerment and mentorship

Today's guest is Kshitij Sheth, Global Practice Head, ServiceNow COI at Orion Innovation. Founded in 1993, Orion Innovation is a leading digital transformation and product development services firm. For over 30 years, Orion has been solving complex business problems for clients. Their transformative business solutions are rooted in digital strategy, experience design and engineering, empowering their clients to operate with agility at scale.​ It is the company's mission to be a trusted partner who inspires and accelerates digital innovation.

As the Head of ServiceNow COI and Global Practice Leader at Orion Innovation, Kshitij leads the sales and solutions, offerings and delivery of ServiceNow services globally. With over 17 years of IT experience, Kshitij has executed complex programs and provided end-to-end solutions for over 100 customers using ServiceNow and other platforms. It is his mission is to bring digital strategy, experience design and domain expertise to the business, as well as to demonstrate the business outcomes and ROI of the ServiceNow platform.

In this episode, Kshitij talks about:

His journey to becoming a ServiceNow innovation leader at Orion,

Innovating in digital transformation and product development globally,

How Orion advances Gen AI solutions and partners with ServiceNow,

Why clients are seeking advanced, tailored ServiceNow solutions,

Developing a niche-focused ServiceNow practice,

Leveraging his ServiceNow expertise to mentor and guide the community,

Offering empowerment and direct growth opportunities in leadership

Today's guest is Azeem Ahmed, Vice President, Head of Engineering at Veho. Founded in 2016, Veho's mission is to power the future of commerce by making shipping, shopping and returns work seamlessly for everyone. Veho unlocks the potential of everyday consumers and e-commerce brands to fully participate in the global economy by removing limitations caused by outdated logistics providers and archaic technology.

By building an entirely new end-to-end logistics infrastructure powered by technology designed to meet the needs of brands and humans in the age of e-commerce, Veho is reinventing the post-purchase experience. Veho is reinventing parcel delivery and returns through industry-leading OTD and proactive consumer communication, all at a simple and competitive cost. Companies partner with Veho to measure the full impact that the delivery experience creates for their business.

In this episode, Azeem talks about:

His experience from networks to data lakes, blockchain and ML.,

Leading Veho's engineering to innovate shipping experience surpassing Amazon,

Focus on logistics optimization, driver experience, ML route optimization & generative AI,

Merging engineering and data science, and prioritizing shared goals,

Mission to disrupt logistics by prioritizing impactful teamwork and innovation

Today's guest is Doug Rezabek, Director of Strategic Initiatives and ServiceNow Practice at SOFtact Solutions. Founded in 2017, SOFtact Solutions solves problems through design, procurement, integration, execution and program management of subject matter expert,s and the hardware/software necessary to implement solutions. They provide solutions for Government Agencies at the federal, state and local levels, as well as industry partners, non-profit organizations and commercial customers.

Doug has been in IT business for 31 years in a variety of business, marketing and technical roles. He has spent the last eight years working in the ServiceNow ecosystem as an engagement manager, business process specialist and technical architect. Among other current project and corporate responsibilities, Doug is the lead architect for the US Special Operations Forces implementation of ServiceNow, including the core ITSM processes, IT Business Management and Field Service Management.

In this episode, Doug talks about:

His journey as a Veteran IT professional with expertise in ITSM and implementations,

SOFTtact’s military focus with a strong veteran involvement,

His role to build the ServiceNow practice, growing the team from 1 to 35,

Building and sustaining custom solutions for clients evolving needs,

Focus on hiring veterans and integrating military expertise in client engagements,

Navigating military acronyms for effective public sector communication,

ServiceNow's expert programs for long-term career success,

Expanding in government contracting and solving complex challenges effectively,

Adapting rapidly in DOD, expanding into diverse solution sets & expanding the team

Today's guest is Brandon Allgood, Chief Data Officer at FogPharma. Founded in 2016, FogPharma is a clinical-stage company pioneering a new class of drugs to address the limitations of today’s precision medicines and achieve universal druggability. FogPharma’s discovery engine integrates cutting-edge technologies that dramatically accelerate the speed and scalability of drug discovery to advance novel Helicon therapeutics against important, previously intractable targets across virtually all disease areas.

With 23 years of experience in developing AI based platforms in healthcare, Brandon is a serial entrepreneur focused on applying machine learning and large scale computational methods to improve human health. Brandon previously helped build three companies, Valo Health, Numerate and Pharmix, at the forefront of applying modern ML and computational methods to drug discovery and development in diverse subfields, including chemistry, biology, clinical trials and real-world health data. 

In this episode, Brandon talks about:

His journey from cosmology to drug discovery at FogPharma,

An overview of Fog Pharma's focus on peptides,

How AI optimizes drug design, biology understanding & patient response prediction,

Taking a data-driven approach to their drug discovery platform

Today's guest is Holger Brink, Technical Director and Chief ServiceNow Architect at NetImpact Strategies. Founded in 2009, NetImpact is a leading provider of digital transformation support to the US federal government, renowned for its innovative solutions and comprehensive expertise. With a proven track record of driving technological advancements and modernization initiatives, NetImpact plays a pivotal role in reshaping the digital landscape of government agencies.

Their vision is to be a NextGen Digital Transformation Leader that disrupts how technology is applied to deliver mission value. As mission needs change, new priorities emerge, technologies advance and methodologies evolve; NetImpact stands out as a leader ready to solve the challenges of today while looking for the opportunities of tomorrow. They deliver high-performance secure digital services products to transform client operations and accelerate mission outcomes.

In this episode, Holger will discuss:

His career journey from finance into ServiceNow,

How NetImpact innovates ServiceNow apps for public sector efficiency,

His day-to-day role including agency support, product development and bidding,

Transition from city to federal contracts, focusing on ServiceNow's versatility,

NetImpact’s focus on collaboration, certifications and multi-platform products,

Taking a platform-first approach & exploring Gen AI augmentation,

Offering growth, employee focus, personal development and certifications

Today's guest is Christian Ferreira, Founder and CEO at PSci.AI. Founded in 2022, Procurement Sciences AI (PSci.AI) is a trusted partner for GovCon, aerospace, defense, education and other government-oriented businesses, offering a transformative platform powered by breakthrough advancements in Generative AI. Their platform and tools provide invaluable insights that help you secure government contracts and propel your business towards new heights of success.

PSci.AI's Bidding Intelligence System is the first of its kind: an AI-powered, end-to-end automation system for capture, proposal and business development. Originally designed specifically for government contractors, they have since broadened their expertise to support commercial contractors, academic institutions, non-profits and a diverse range of other businesses. It is their goal to harness the continuous breakthroughs in AI, enabling teams to work more intelligently.

In this episode, Christian talks about:

His journey to launching Procurement Sciences,

How AI automates labor-intensive government contract proposal processes,

Applying Generative AI to boost revenue and operational efficiency,

Constant iteration within the evolving Gen AI landscape,

Why Gen AI is pivotal in reshaping industries like government contracting,

Rebuilding their platform to align with future AI trends,

How innovation drives PSci.AI to pioneer Gen AI solutions

Today's guest is Greg Wheeler, Public Sector Vertical Lead at CDW ServiceNow Solutions. As a ServiceNow Elite Partner, CDW helps you optimize the value of your ServiceNow investment and streamline IT operations across your organization. With customers ranging from Fortune 500 companies to some of the nation’s leading healthcare organizations and higher education institutions, their team have the experience to help you succeed with your ServiceNow initiatives.

Greg is responsible for defining a catalog of solutions based on industry best practice frameworks and optimizing the ServiceNow platform for government clients at CDW. Part of this role is identifying consistent, reliable, repeatable processes for marketing, scoping and delivering the identified services. Delivery includes both the technical delivery (e.g. configuration of the ServiceNow platform) as well as appropriate Organizational Change Management methods to ensure their clients' success.

In this episode, Greg talks about:

His career journey & overview of their work at CDW

How the Public sector mirrors private sector but with distinct challenges,

ServiceNow’s possibilities beyond IT to enhance the citizen experience,

Utilizing ServiceNow to aid school districts in asset management and interaction,

Establishing a CoE to merge ServiceNow expertise with practitioner insight,

How the Government blends strategic planning with agile implementation,

How CDW blends large-scale capability with agile innovation

Today's guest is Drew Linsley, Co-Founder and CEO at Operant Biopharma. Operant Biopharma's AI-powered robotic microscope learns to design drugs by watching and controlling diseases over time.  Their platform autonomously designs biological experiments, discovering and optimizing disease treatments. The company focuses on high-need areas like neurodegenerative and kidney diseases, aiming to horizontally address multiple indications and out-license discoveries, blending AI and biology for innovative therapeutic development.

Drew is also an Assistant Professor (Research) in Computational Neuroscience and AI at Brown University. He studies biological and artificial intelligence, and believes we need artificial vision to create intelligent machines capable of reasoning about the world. However, existing artificial vision systems struggle with many visual challenges that we routinely solve in our daily lives. He looks to biological vision to inspire new solutions to these challenges in artificial vision.

In this episode, Drew talks about:

Applying AI to analyze disease data and guide therapeutics autonomously,

How Robotic microscopy tracks dynamic biology to aid disease treatment advancements,

How AI optimizes drug discovery pipeline & manipulates cellular states for treatment,

Applying AI to drive horizontal drug development for diverse indications,

Their unique staffing needs within AI, biology and neuroscience

Today's guest is Tao Wang, Director of Machine Learning at SurveyMonkey. Headquartered in California, SurveyMonkey is a global leader in online surveys and forms that empowers people with the insights they need to make decisions with speed and confidence. The company's fast, intuitive feedback management platform connects millions of users worldwide with real-time AI-powered insights that drive meaningful decisions. It is SurveyMonkey's vision is to raise the bar for human experiences by amplifying individual voices.

With over 15 years of experience in software engineering and machine learning, Tao has a passion for building scalable, reliable and high-performance solutions that solve real-world problems and create value for users and stakeholders. Tao has led and contributed to cross-functional projects, teams and research in AI, machine learning, data mining, big data, parallel processing, computer vision and software development. Tao believes in the power of AI and machine learning to transform the way we communicate, learn and grow.

In this episode, Tao discusses:

His journey to SurveyMonkey from research to leadership,

Empowering data-driven decisions with AI-enabled features,

How the ML team streamlines collaboration for innovation,

His emphasis on servant leadership, coaching and process,

Integrating ChatGPT for enhanced survey experience at SurveyMonkey,

Career opportunities with SurveyMonkey,

What makes SurveyMonkey a great place to work

Today's guest is Ben Wilcox, ServiceNow Americas Practice Leader at IBM. Ben is a seasoned professional services leader, with global experience with across multiple industry sectors. Ben has strong experience as an operations and sales leader with a strategic mindset and demonstrating results with clients. His focus is on understanding client issues and developing solutions to achieve the desired outcome.

In his current role with the IBM ServiceNow practice, Ben and his team are focused on expanding their footprint and offerings, as well as delivering world-class services. It is their aim is to identify the relevant pain points in an organization and subsequently, define solutions that leverage the ServiceNow Platform and IBM's broad capabilities to achieve the defined outcomes and deliver measurable value to their clients.

In this episode, Ben talks about:

His journey to leading the ServiceNow Americas practice at IBM,

How IBM's ServiceNow partnership drives digital efficiency and client success,

How ServiceNow IRM enhances security & HRSD streamlines self-service functionalities,

Gen AI's role in accelerating digital workplace transformation for operational efficiency,

IBM's focus on diverse capabilities, career flexibility, client value & expertise,

Utilizing diverse capabilities for comprehensive client solutions

Today's guest is Josh Ransom, VP of Customer Experience and Board Member at BEKhealth. Founded in 2020, BEKhealth are a team of technologists, data scientists, nurses and clinical operations experts on a mission to significantly increase patient access to clinical research by enhancing sites and sponsors ability to “identify and match” more patients. They achieve this through leveraging their AI-powered patient-matching platform to detect more protocol-eligible candidates than traditional methods.

Josh is a dynamic, solutions-focused leader with deep experience at Fortune 500 and emerging pharmaceutical, biotech, medical device, diagnostic and life-sciences companies. He is an AI and analytics expert who is passionate about delivering on research goals through more rapid identification of clinically-qualified patients. Josh and the team at BEKhealth are on a mission to positively impact the lives of 100 million people by organizing the world’s medical data to expand access to clinical research.

In today's episode, Josh talks about:

His background leveraging big patient data for medical insights and advancements,

How BEKhealth's AI platform integrates patient data for clinical research,

Applying AI to improve patient recruitment in healthcare research trials,

His proudness of the team's AI superiority over industry giants,

How the engineering team enhances NLP for larger datasets & facilitates trials,

What makes BEKhealth a great place to work

Today's guest is Thomas Sidebottom, Principal Platform Architect at ECS Federal. Founded in 1993 and headquartered in Fairfax, Virginia, ECS are proud to build successful customer relationships with some of the world’s leading agencies in both the public and private sectors. Inspired by the ability to create, innovate and serve, their highly skilled teams work together to solve complex challenges and provide advanced technology, science and engineering solutions, including cloud, cybersecurity, AI, data and enterprise transformation.

Thomas has worked in the ServiceNow ecosystem for over 17 years and possesses a deep understanding of the technical underpinnings of the platform. While embracing the complexity of technology, Tom focuses on end-to-end digital transformation solutions that are elegant and fit for purpose. He brings a considerable implementation and application development background, that spans nearly every industry, to his current role with ECS Federal. Tom is passionate about collaborating with ServiceNow’s customers throughout their digital transformation journey.

In this episode, Thomas talks about:

Transitioning from Oracle to ServiceNow and his path to joining ECS,

ECS’ focus on emphasizing process in the federal and commercial sectors,

Prioritizing customer needs, teamwork and ensuring realistic solutions,

Implementing mobile solutions for government agencies to improve efficiency and workflow,

How strong communication facilitates project understanding and innovation,

Being in continuous growth mode and seeking diverse skill sets,

The continued impact of AI in the ServiceNow platform,

Offering vast opportunities to government agencies embracing tech,

His advice to find a mentor, ask questions and value culture

Today's guest is Joyce Myers, Chief Data Officer at Modern Technology Solutions Inc. (MTSi). Founded in 1993, MTSi is a 100% employee-owned engineering services and technology solutions company delivering first-choice capabilities to solve problems of global importance. Their mission is to make important, lasting contributions to the nation’s defense, security and most technically challenging strategic problems. For over 30 years, MTSi have achieved stable growth and have been recognized for their core values and commitment to their customers’ success.

Joyce has a people focused and goal-oriented mindset, coupled with a strong functional and technical background. She has an excellent understanding of data management and its importance to successful business outcomes, which allows her to contribute to the development and implementation of a sustainable data management program. She is an international keynote speaker, a chapter Lead for Huntsville Women in Data Chapter, published in Army and Industry magazines and is also a member of Chief Data Officer Magazine's 2022 Global Data Power Women list.

In today's episode, Joyce talks about:

Her journey from an Air Force upbringing to Army logistics to data consulting,

MTSi’s focus on delivering tech solutions within the public sector & national security,

Prioritizing robust data management for internal and external success,

Having a data-driven culture to foster success,

How the AI trend underscores the need for effective data management,

Focus on an employee-centric culture, quality service and societal impact

Today's guest is Tej Hemantharaj, Director, Technical Practice Lead at Fujitsu North America. Fujitsu North America understands that power comes from information, and your ability to optimize and manage it. They offer an extensive portfolio of business technology services, cloud services, computing platforms and industry solutions for sectors such as retail, manufacturing, healthcare, government, education and financial services. Fujitsu offer a range of support plans that allow you to choose the plan that best meets your business and financial needs.

Tej is responsible for the technical vision and direction of the ServiceNow practice at Fujitsu North America. He leads a team of SMEs and oversee the design and architectural aspects of ServiceNow implementations, set and ensure good practices and advocate for innovation. Tej has over 12 years of experience in ServiceNow, specializing in IT Operations Management, Asset Management, Customer Service Management, Service Portfolio Management, Automated Test Framework, Service Portal and ITSM and many more implementations.

In today's episode, Tej will discuss:

His background and overview of his work with Fujitsu,

How Fujitsu transforms with Kozuchi AI and promotes diverse solutions,

Impacting manufacturing, public sector, utilities & supply chain with AI,

Challenges in data quality, realistic expectations, cultural adoption and roadmaps,

Seeking talent in Machine Learning, especially vision and text,

Offering growth, innovation and sustainability missions

Today's guest is Julian Tucker, Chief Engineer – ServiceNow Architect at Booz Allen Hamilton. Founded in 1914, Booz Allen Hamilton transform missions with tomorrow’s technologies to advance the country’s most critical civil, defense and national security priorities. Trusted as the largest provider of AI to the federal government, they combine leading AI, cybersecurity and engineering with emerging tech to deliver results at the heart of their clients’ missions. 

Julian is an experienced and hands on software architect creating enterprise software solutions for government and commercial customers. His expertise covers a broad range of custom and COTS systems development with an emphasis on business process improvement, integration, automation and collaboration. He is responsible for leading the solutioning, development and delivery of ServiceNow solutions at Booz Allen, including ITSM, ITBM, CSM, SecOps, ITOM, Discovery, HRSD, IRM, custom apps, integrations, as well as other custom software solutions.

In this episode, Julian talks about:

His journey into the world of ServiceNow,

An insight into Booz Allen’s ServiceNow practice for federal health agencies,

How government advances with cutting-edge tech integration into ServiceNow,

Why Booz Allen and government are heavily investing in ServiceNow expansion,

What makes Booz Allen a great place to work

Today's guest is John Elder, Founder and Chair at Elder Research. In 1995, John started Elder Research to help clients solve some of their most complex and challenging business problems leveraging data science. Over the last 28 years, Elder Research has grown to a team of about 150 data scientists, engineers and support staff who are deeply passionate about the craft, practice and deployment of data science & machine learning solutions. They apply their craft to serve clients in the public and private sectors, as well as domestically and internationally.

With offices in Charlottesville, VA, Baltimore, MD, Raleigh, NC, Washington D.C. and London, Elder Research have solved hundreds of challenges for commercial and government clients by extracting actionable knowledge from all types of data. John has co-authored three books on practical data mining, ensembles and text mining - two of which won “book of the year” awards. John has also created data mining tools, was a discoverer of ensemble methods, chairs international conferences, and is a popular workshop and keynote speaker.

In today's episode, John will discuss:

His background & journey from engineer to entrepreneur,

Specializing in national security, anti-fraud and commercial projects,

Why Project implementation is hindered by fear of change,

Focus on mentoring, teamwork and humility in data science,

Excelling in complex problem-solving from oil wells to drug discovery,

Growth plans in seeking talented individuals for diverse opportunities

Today's guest is Felipe Oehrwald, Manager (Specialist Lead) – Technology Strategy Transformation at Deloitte. As a ServiceNow Global Elite Partner with over 11 years of experience delivering ServiceNow transformation programs for over 5500 clients, Deloitte understands this new world of work. With deep industry expertise, they have integrated advisory services into over 6000 ServiceNow implementations and innovation-led operations. Together, Deloitte can re-architect work and help you unlock business value to create a better future.

Passionate about transforming service delivery through ServiceNow, Felipe brings extensive expertise in IT Service Management, Service Portfolio Management, rollouts and developing effective ServiceNow strategies. As a dedicated learning manager for Deloitte, he ensures continuous growth and knowledge enhancement in ServiceNow. With a demonstrated track record, Felipe possesses the expertise and a profound understanding of optimizing CVs, market demands and strategically enhancing one's chances of securing positions in top consulting companies.

In this episode, Felipe talks about:

His journey into the world of ServiceNow,

An overview of Deloitte’s ServiceNow team in Germany,

Shifting from heavy customizations to strategic configurations for stability,

Focusing on strategic advantage and documentation,

Prioritizing foundational processes for successful technology integration,

Shifting focus to innovation and user experience over internal concerns,

Urgency to act on Generative AI for strategic advantage

Today's guest is Valentino Constantinou, Senior Data Scientist, Team Lead at Terran Orbital. Founded in 2013, Terran Orbital is a leading manufacturer of satellite products primarily serving the aerospace and defense industries. The company provides end-to-end satellite solutions by combining satellite design, production, launch planning, mission operations and on-orbit support to meet the needs of the most demanding military, civil and commercial customers.

Valentino is an experienced, creative problem solver and leader in analytics and AI for the aerospace industry, serving as a Senior Data Scientist and Team Lead at Terran Orbital since April 2023. He previously at the NASA Jet Propulsion Laboratory where he served as the Principal Investigator to a multi-year alarm analytics effort and contributed to innovative research and technology development efforts. His efforts at the Laboratory have resulted in numerous technology releases, publications and patents, including the open-source PyNomaly software.

In today's episode, Valentino talks about:

His background and journey to Terran Orbital,

How Terran Orbital streamlines satellite manufacturing with AI,

An insight into the day-to-day life of the team,

Enhancing internal processes for cost-efficient satellite manufacturing,

Terran Orbital’s diverse impact to accelerate industry innovation

Today's guests are Denis Brinkwerth and Sebastian Meyer, Senior Account Executives at Proven Optics. Founded in 2020, Proven Optics is the leader in IT Financial Management, with SaaS applications built to automate budgeting, cost modeling and cost recovery for public and private sector organizations.

Backed by ServiceNow Ventures, Proven Optics is a two-time Americas App Development Platform Partner of the Year in the NOW ecosystem. With 30-plus years of combined practitioner experience, the Proven Optics team is passionate about helping IT reimagine its financial processes and tell a stronger value story.

In this episode, Denis and Sebastian discuss:

Their background and previous experience in ServiceNow,

Proven Optics’ focus in IT financial management and leveraging AI,

How ITFM provides visibility and informs budgeting amid growing costs,

Integrating budget management into ServiceNow workflows for enhanced governance,

Gaining enhanced financial transparency and accelerated processes,

Why Platform integration is crucial for data-driven decisions & cost optimization

Today's guest is Craig Ramsay, Senior Solutions Architect at Omada. Founded in 2000, Omada is a global market leader in Identity Governance and Administration (IGA). They offer a full-featured, enterprise-grade, cloud-native IGA solution that enables organizations to achieve compliance, reduce risk, and maximize efficiency. For over 20 years, Omada delivers innovative identity management to complex hybrid environments based on their proven best practice process framework and deployment approach.

Omada Identity Cloud meets the security, compliance and efficiency needs of business leaders, removing cost and uncertainty from managing identities and access. The solution enables organizations to manage identity lifecycle, policy and role management, access requests, access certification, and fulfillment using automated provisioning and service tickets. It provides configurable adaptable models out of the box, minimizing the time and cost of administration.

In today's episode, Craig will discuss:

His journey to now, including experience in the Police Force,

An overview of Omada's leadership in cloud identity governance,

Why Identity governance is central to cyber risk management strategy,

Success stories on how Omada emphasizes identity governance modernization,

Omada’s accelerator package for initial setup and customized progress,

Current trends from modernizing legacy systems and AI integration

Today's guests are Andrew Wood, Senior Director, Global Partnerships & Channels and Harper Vickery, Business Manager, Office of the Americas Partner Leader at ServiceNow. Andrew has vast experience from consulting to dynamic tech leadership roles across Sales, Professional Services and Alliances & Channels. Andrew's team of Partner Managers at ServiceNow build pipeline, drive successful practice build/business planning and strategic roadmap activities, provide execution, governance, and coaching towards capacity and revenue goals.

Harper is a creative problem solver interested in brand management, international marketing and business intelligence. Her experience includes delving into marketing challenges and strategies related to public and private sectors. She has a thorough understanding of digital marketing strategies and analytics, while continually updating her skills and learning new tools as trends change and appear in the ecosystem.

In this episode, Andrew and Harper discuss:

Focusing on a partner-centric strategy for ecosystem success,

Simplify, differentiate and hold partners accountable in strategy,

How Partner tiers focus on specialization, collaboration & industry expertise,

Excitement for a partner-centric approach at Knowledge 2024,

Connect, learn and explore growth opportunities with partners at Knowledge,

Advice to differentiate through creativity, growth openness and collaboration

Today's guest is David Schweppe, SVP and Chief Analytics Officer at MedeAnalytics. Founded in 1993, MedeAnalytics delivers actionable insights that improve financial, operational and clinical outcomes for payers and providers across the United States. The company deliver a comprehensive platform-as-a-service offering, equipping clients to build their own custom applications. Every day, MedeAnalytics empowers provider and payer organizations to achieve better outcomes by unlocking the potential of their data.

David brings more than 30 years of leadership experience in healthcare data, analytics and reporting. He is passionate about finding innovative business and technical solutions that can provide actionable insights to enhance the quality, affordability and value of patient care. In his role, David leads the data science organization and provides key leadership to the company’s market, product and technology strategies. He also helps customers identify and implement best in class analytical strategies and solutions to realize the value of informed data-driven decision making.

In today's episode, David talks about:

His background and journey to MedeAnalytics,

A comprehensive overview of how they’re enabling data-driven insights and actions,

How their different teams blend data science, domain expertise and innovation,

His excitement for value-based care and managed action,

How their culture fosters constant growth and client satisfaction

Today's guest is Gregg Aldana, Global Area Vice President, Creator Workflows Specialist Solution Consulting at ServiceNow. Based in Virginia, Gregg leads ServiceNow’s Global Creator Workflows Specialist Solution Consulting organization where his teams work with customers across many different countries and cultures in various industries in kick-starting their digital transformation journeys by innovating and solutioning with ServiceNow’s low-code App Engine development platform.

Gregg is a proven software industry thought leader and a true business and technology maverick that takes an independent and sometimes unorthodox stand against prevailing modes of thought and action. His authentic and unique approach to leading effective organizational change to successfully execute technology initiatives have helped countless businesses and governments drive significant transformation over the past 25 years.

In this episode, Gregg talks about:

His leadership experience in software pre-sales & solution consulting,

How Generative AI investment drives business transformation & competitive advantage,

ServiceNow’s role in accelerating workflows and monitoring ROI in real time,

How Generative AI transforms legacy modernization,

Why this is vital for companies to innovate and modernize effectively

Today's guest is Vikhyat Chaudhry, Co-Founder, COO and CTO at Buzz Solutions. Founded in 2017, Buzz Solutions are on a mission to Safeguard The World’s Energy Infrastructure. They are delivering the most accurate AI and predictive analytics software to power more efficient visual inspections for transmission, distribution and substation infrastructure. They want to solve the biggest problem in utility operation harm reduction by proactively identifying and fixing hazards before they put people and physical assets at risk. 

Buzz Solutions' AI-powered analytics platform enables field teams to prioritize and perform maintenance promptly, reducing the likelihood of wildfires, forced shutdowns and power outages resulting from failed grid infrastructure. They also enable operations to monitor substation infrastructure for security, safety, and high-energy events. To do this, they created the most accurate AI for efficient and effective infrastructure inspections. They aim to make this AI data available to as many energy companies as possible. 

In today's episode, Vikhyat discusses:

His background and journey to Buzz Solutions,

Launching Power AI to streamline power grid inspection and maintenance,

Automating power grid inspection with computer vision to enhance reliability,

Utilizing Generative AI to refine power grid anomaly detection models,

Growing the team, emphasizing accuracy and diverse expertise,

Their global expansion with a focus on scaling and hiring diverse talent,

Bridging tech with energy challenges, fostering innovation and growth

Today's guest is Paul Webb, Global ServiceNow Practice Leader at EY. Based in San Francisco, Paul is responsible for EY's services and solutions that leverage the platform for both IT and the Enterprise. He brings three decades of experience in IT strategy, organizational alignment, application development, systems implementation, operating model transformation and IT infrastructure management, cost optimization and benchmarking to his work.

Paul has helped Fortune 1000 companies derive added value from information technology and has deep experience working in diverse industries ranging from high technology, aerospace & defense, automotive, healthcare and financial services. His strategic guidance has encompassed IT centralization, M&A integration, strategic sourcing, offshore/near shore product development, data center consolidation/rationalization, acquisition integration and business/IT alignment.

In this episode, Paul talks about:

His background in Digital Transformation & growing multimillion-dollar businesses,

Navigating EY's decentralized structure, fostering collaboration and driving strategy,

Having mutual concern & emphasizing building relationships,

Their focus on Responsible AI and operational technology growth,

How servant leadership fosters team loyalty and success,

Why managing up and effective communication is crucial,

Focus on AI, risk management, cybersecurity and consumer-grade experience

Today's guest is Joe McMahon, Senior Director of Special Programs at Iron EagleX. Founded in 2018, Iron EagleX is a rapidly growing small business consisting of people out of uniform who have a passion for supporting people in uniform. They are committed to “excellence in execution” and to providing mission-focused, high-quality big data and cyber solutions along with on-the-ground mission support. This ensures that their customers can make the right decisions and take the right actions at the right time rapidly and consistently.

Joe is a highly experienced Technology Executive with expertise driving business innovation and transformation for strategic and sustainable growth. He fosters exemplary partnerships with clients and customers at all levels, serving as subject matter expert and liaison across technical and non-technical audiences. Joe helps bridge the gap between technical capabilities and business imperatives, offering a decisive perspective that enhances corporate performance and ensures the integration of seamless, secure and dependable technologies.

In today's episode, Joe discusses:

His background and the mission of Iron EagleX,

His role to oversee multiple programs, manage operations & set technical direction,

Five steps to breaking down industry hype around big data,

Iron EagleX’s approach from prototype evaluations and specialized pod teams,

An insight into how the team are utilizing innovative AI/ML solutions,

Why Iron EagleX is a great place to work

Today's guest is Ulrik Christensen, ServiceNow Lead at Gavdi Group in Copenhagen. Founded in 1999, the Gavdi Group is an employee-owned company with a proud heritage and an outstanding reputation for delivering award-winning SAP workforce management solutions built around human experience management. Gavdi has built an enviable reputation amongst peers and SAP of providing an unrivalled depth of reliability, trust and partnership with all their customers in both private and public sectors.

Ulrik is passionate about helping organizations create business value and great workplaces enabled by HR technology. He has more than 15 years of experience in designing and implementing technology in complex, international organizations. Ulrik's key skills lie in HR Transformation, HR Technology, Selecting and Implementing HCM-solutions with extensive experience in all market leading HCM suites, including Workday, ServiceNow HR and SuccessFactors.

In this episode, Ulrik will discuss:

An overview of his 20 years of expertise in HR Transformation,

How ServiceNow addresses cloud fatigue, integrates HR processes & offers customization solutions,

How Gavdi transform onboarding & enhances the employee experience,

Exciting trends in HR tech evolution, innovation and client-focused sustainability

Today's guests are James Fiorendino, Senior Research Data Scientist and Sadie O’Neill, Deputy Director of Data Science at Two Six Technologies. Founded in 2021, Two Six Technologies build, deploy and implement innovative products that solve the world’s most complex challenges today. Through unrivaled collaboration and unwavering trust, they push the boundaries of what’s possible to empower their team and support their customers in building a safer global future.

Through private R&D, relentless innovation and deep technical expertise in cyber, information operations, data science, electronic systems, mobility, and user experience, Two Six Technologies serve customers that include DARPA, the Department of State, U.S. Cyber Command, the Department of Homeland Security and beyond. Their leaders bring a wealth of knowledge and experience in data science, cybersecurity, R&D and more, which enables them to provide effective solutions that help clients around the world meet their mission needs.

In today's episode, Sadie and James talk about:

Their non-traditional journeys to joining Two Six Technologies,

An overview of their next-gen security platform and diverse products,

The day-to-day life of the Data Science team,

Excitement for their "Discover Next" platform leveraging large language models,

Valuing diverse backgrounds, problem-solving and skill development,

What makes Two Six Technologies a great place to work

Today's guest is Gino Sferra, Managing Director of Platforms at Accenture Federal Services. Headquartered in Virginia, Accenture Federal Services believe nothing matters more than helping the federal government do the extraordinary things it takes to make the nation stronger, safer and life better for everyone. They bring the most advanced R&D, the latest technologies, and human-centered design together with the power and commercial innovation of Accenture’s global network to the federal government.

With more than 10 years of experience running complex, large-scale Platforms implementations for federal agencies, Gino has helped government C-suite executives maximize their investments in SaaS products. As MD for their Platforms work at the AFS Energy account, he supports pre-sales, sales, project mobilization and delivery oversight, as well as advocateing for developing and empowering their people. Gino provides solution advisory support to government clients, aiming to be their partner of choice to guide them on their Digital Transformation journey.

In this episode, Gino will discuss:

His journey to leading the ServiceNow federal business at Accenture,

How Accenture leverages ServiceNow beyond IT, transforming federal processes,

AFS’s focus on ERP modernization with ServiceNow integration,

Prioritizing generative AI, cybersecurity and governance for ServiceNow,

Seeking diverse talent passionate about mission-driven work

Today's guest is Mark Brady, Deputy Chief Data Officer for TRMC (Test Resource Management Center) at KBR. KBR partner with government and industry clients to provide purposeful and comprehensive solutions with an emphasis on efficiency and safety. With a full portfolio of services, proprietary technologies and expertise, KBR's employees are ready to handle projects and missions from planning and design to sustainability and maintenance. Whether at the bottom of the ocean or in outer space, their clients trust them to deliver the impossible on a daily basis.

Mark works as the Deputy Chief Data Officer of the Test Resource Management Center at KBR, which provides testing and evaluation capabilities to develop, acquire, field and sustain reliable and effective weapons systems to meet current and future needs of the warfighter. In previous roles with the US Space Force, Air Force Space Command, Department of Justice and the National Marine Fisheries Service (NMFS), Mark established the first data management programs and data policies for all four organizations.

In today's episode, Mark talks about:

His fascinating background and journey to KBR,

Advocating next-gen data management to tackle low Data Science maturity,

Why Data as a pipeline is vital for Next Generation data management,

Addressing AI safety concerns with six laws,

Building diverse data teams by prioritizing skills and training,

Key skills needed to excel in the data world

Today's guest is Shannon Chapman, Director of IT Service Delivery at Norwegian Cruise Line Holdings Ltd. Founded in 1966, Norwegian Cruise Line has been the premier innovator in the cruise line industry for nearly 60 years. They were the first to eliminate set dining times and provide guests with the freedom to cruise on their timetable to over 450 incredible destinations around the world. In the coming years, Norwegian’s commitment to innovation will continue to raise the bar for the cruise industry.

Shannon leads their ServiceNow team to enable delivery of IT Services to end-users. She partners with business owners and IT service owners to implement automation and achieve overall labor cost-savings, along with improving the user experience. Shannon and her team manages the end-to-end development lifecycle and leads the creation, implementation and streamlining of IT Service Management processes. She also leads delivery of ServiceNow development along with overall platform manageability including upgrades.

In this episode, Shannon will discuss:

Her background and ServiceNow journey to date,

Her current work in prioritizing ServiceNow enhancements for NCLH,

Boosting ServiceNow adoption with personalized work anniversary celebrations,

Enhancing the workplace experience by streamlining hardware asset management for efficiency,

Automating credit card merchant tracking to significantly reduce processing time,

How the automated test framework cuts testing time & streamlines ServiceNow upgrades,

Her key advice for a successful platform implementation

Today's guest is Nilanjan Chakravorty, Chief Data Officer at EmpiRx Health. Founded in 2014, EmpiRx Health is on a mission to build and grow a highly elastic and resilient value-based healthcare company. Their mission is a ‘bend don’t break’ mindset with one purpose―giving people the greatest access to great care and saving healthcare dollars along the way. EmpiRx Health are champions of health equity and take seriously the imperative to address disparities through compassionate, culturally competent care.

An entrepreneurial and result-oriented leader, Nilanjan is responsible for leading all aspects of technology architecture and delivery at EmpiRx Health, including the enablement of a cloud-native digital footprint. He brings a security-first mindset to the company and an excellent track record of delivering solutions across a wide spectrum of technologies, including systems integration, process automation, information management and cloud-based digital transformations.

In today's episode, Nilanjan will talk about:

His varied IT journey from finance to healthcare,

EmpiRx Health’s efficient pharmacy benefits with a member-centric focus,

Use cases on how they use ML and Data Science to impact the sector,

An insight into the life of the data team,

Innovating in pharmacogenomics and prioritizing value-driven success,

What makes EmpiRx Health a great place to work

Today's guest is Amy Giovannucci, Platforms Capability Lead & Managing Director at Accenture Federal Services. Headquartered in Virginia, Accenture Federal Services believe nothing matters more than helping the federal government do the extraordinary things it takes to make the nation stronger, safer and life better for everyone. They bring the most advanced R&D, the latest technologies, and human-centered design together with the power and commercial innovation of Accenture’s global network to the federal government.

Amy has been invested and passionate for over 20 years in Digital Transformation, Digital Platforms, Operating Models, Centers of Excellence, User and Customer Experience, and Service Management within the Government sector. In her current role with Accenture Federal Services, she leads a group of incredible digital platform practitioners who are working to improve, digitize and change the way that the Federal government works and the way citizens consume services.

In this episode, Amy talks about:

Her 17 years of experience at Accenture, focusing on ServiceNow & platforms,

Their focus on ERP transformation, digital platforms growth & converged solutions,

Using Generative AI solutions for federal efficiency, personalization and support,

Hyper growth with a Gen AI focus and diverse capabilities expansion,

Team-focused leadership, adaptability & career support in hyper-growth situations,

Accenture’s strength in evolving talent, collaboration & impactful federal mission work

Today's guest is Paul Handly, Chief Technology Officer at Chenega. Ranked as the most successful Alaska Native village corporation, Chenega's mission is to achieve sustainable growth in their businesses to support shareholders in their journey to self-sufficiency, actively manage their lands, and uphold their cultural traditions and values. Established in 1974, Chenega today continues to deliver value and innovative solutions to their customers while building equity and providing benefits to their Native shareholders.

Paul is a proven technology executive specializing in revenue growth through technology innovation. His experience involves driving business value and rapid growth through effective management and strategy. Paul demonstrates a unique combination of strategic leadership and tactical know-how to accomplish business objectives. He also has hands-on experience leading diverse teams to successfully create, market and deliver products and services on time and within budget.

In this episode, Paul talks about:

His background in National Park Services & geospatial technology,

Making the transition to Chief Technology Officer,

An overview of they work they do at Chenega,

Challenges his team are working on within the federal sector,

Their success in leadership, exceptional performance and unique culture,

The future of Chenega from shifting to customer focus and utilizing GenAI,

The shift from gig economy to longer-term federal engagements

Today's guest is Aurélie Dardel, Principal Customer Success Architect at ServiceNow. Based in Virginia, Aurélie is an executive-Level Program Manager with more than 16 years of experience in business administration, finance and management, with a focus on contracting and program management and contracting. An excellent communicator and problem solver, she has a proven ability to deliver substantial revenue, productivity and quality procedures through well-managed projects and acquisition package development.

In this episode, Auréile discusses:

Her Digital Transformation journey to becoming a leader in ServiceNow,

Her role in guiding customers embrace the ServiceNow platform,

Case study: Empowering a Canadian customer's strategic CSM deployment,

Promoting proactive change, leveraging governance & innovation for growth,

Driving value realization, setting objectives & using KPIs for continuous optimization,

ServiceNow’s aim for $20bn revenue, emphasizing delivery excellence & customer support,

Advice to dream big, embrace failure, prioritize self-care & surround yourself with smart people

Today's guest is Chris Nanda, Manager of Technology at Veteran Enhanced Technology Solutions. Founded in 2015, Veteran Enhanced Technology Solutions is a rapid response, IT transformation services firm on a mission to revolutionize the technology industry. With a relentless focus on customer success, VETS are dedicated to serving their clients with integrity, courage and a mission-first devotion to duty.  They aim to be a bridge and foundation for elite, transitioning veterans to continue serving by empowering meaningful change within IT.

Chris is an experienced software engineer who has been focusing on ServiceNow development for the past 11 years. He built a successful ServiceNow Consulting practice from 2009 through 2014, which continued on as Cerna Solutions. Chris then worked for ServiceNow for five years in various engineering and customer success roles. Today, he runs a software development company, partnering with some of the most successful ServiceNow Application Development companies in the world, helping them drive their applications to the next level.

In this episode, Chris discusses:

How he got into the world of ServiceNow and his journey to now,

His day-to-day role with Veteran Enhanced Technologies,

Customization vs Configuration within the ServiceNow platform,

Building a winning ServiceNow team,

Five key areas to deliver effective ServiceNow projects,

His top advice to succeed in your ServiceNow career

Today's guest is Matthew Greving, VP of Machine Learning and Platform Technologies at iBio. Founded in 2008, iBio envision a world where drug discovery is not left to chance but guided by AI to make therapeutic development smarter, more precise and ultimately faster.  They are using iBio’s Discovery Platform to tackle complex and challenging drug targets, with the goal of developing safer and more effective immunotherapies for difficult-to-treat cancers. 

Matt is the mastermind behind iBio’s technology platform and oversees the development of iBio’s tech stack. He is driven by a passion to utilize the power of integrated computation and laboratory discovery to solve difficult problems in human health.  Before iBio, Matthew co-founded RubrYc Therapeutics to pursue this passion and act on his belief that we are at the very early stage of computation-laboratory integration in biological discovery.  

In today's episode, Matthew will talk about:

His background and journey to now,

Advancing antibody therapies for challenging, unexplored drug targets,

Utilizing an AI-engineered approach for successful antibody therapeutics development,

Seeking talent bridging computation and biochemical drug discovery,

Leveraging multimodal data for transformative drug discovery impact,

What he looks for when hiring into his team,

What makes iBio a great place to work

Today's guest is Nigel Arbery, ESM ServiceNow Senior Director at Jade Global. Founded in 2003, Jade Global create value through their vast portfolio of IT services delivered by highly skilled and experienced consultants. Their services include business application implementations, integrations, software product engineering, cloud services, technology advisory, testing and managed services. Jade Global have domain expertise in a variety of industries including manufacturing, high-tech, energy, pharmaceuticals and warehouse distribution.

Nigel has a strong track record of outstanding achievements at multibillion-dollar, world-leading enterprises across multiple industries on both a national and international scope. His career shows an exemplary record of developing and implementing strategies, leading to next-generation business transformation based on the implementation of new and emerging business technologies. Nigel plays a critical role in driving business growth at Jade Global, by ensuring that their solutions meet client needs and contribute to the overall success of the organization.

In this episode, Nigel talks about:

His background and previous experience within ServiceNow,

An insight into the work they do at Jade Global,

Why collaboration and honesty is key for successful partnerships,

How project success requires finding the right people,

The "Next Gen Data Management" book & Udacity course,

Why evolving project goals demand continuous communication and clear understanding,

How successful partnerships involve going on the journey together,

The value of networking in the ServiceNow community

Today's guest is Martin Zych, CEO and Co-Founder at Jirav. Founded in 2015, Jirav is an all-in-one financial planning and analysis (FP&A) solution that delivers smarter financials and faster insights, helping you understand where your business has been and more accurately predict where you’re going. The system connects financial and operational data to easily explore historicals, and accurately forecast bookings, revenues, workforce, expenses and cash flows.

As a career finance and accounting professional, Martin specializes in high-growth tech companies. Before co-founding Jirav, Martin was the Finance Director at Limeade and Zephyr Health, and a Controller at Atlas Accelerator CFO firm. Throughout his career, he set up dozens of finance functions and has helped raise over $200 million in funding. Martin founded Jirav to build the tool he wished he had available during his entire career as a finance leader at high-growth companies.

In today's episode, Martin will talk about:

His background and journey to now,

Jirav’s application for simplifying financial planning,

How the company evolved from CFO consulting to serving thousands today,

The day-to-day life and culture of the Jirav team,

The role of AI in shaping the future of Jirav’s platform,

How recent funding will help them fulfil goals and milestones,

Career opportunities with Jirav

Today's guest is Sven Richter, Senior Consultant ServiceNow, Product Line Lead SecOps & IRM at agineo GmbH in Germany. Specializing in Enterprise Service Management (ESM) solutions, agineo collaborates with clients on innovative projects aimed at enhancing the company's success. With over 30 years of experience, agineo has been digitally transforming and optimizing clients' business processes to be agile and forward-thinking.

As a distinguished ServiceNow partner, agineo relies on established platforms like ServiceNow cloud technology to streamline processes and simplify intricate workflows for their service projects. This approach ensures the swift and efficient success of projects. It is through this proven methodology that agineo has solidified its position as the largest ServiceNow Elite Partner in the German-speaking region.

In this episode, Sven discusses:

An overview of his six years working with ServiceNow,

His role as Product line lead for security operations and IRM,

Why cybersecurity is important for business,

Offering an integrated system with CMDB & third-party tools,

Examples of the impact their SecOps offerings bring to customers,

His key advice for your ServiceNow career

Today's guest is Rohan Doctor, Founder and CEO at Louisa.ai in New York. Louisa is a cutting-edge collective intelligence platform that was born out of Goldman Sachs in 2023. This innovative platform connects to a company's various data sources and auto-creates a comprehensive map of who and what everyone in the company knows. By providing employees with a centralized platform to access the collective intelligence of the company, Louisa is the one-stop-shop for all your knowledge and expertise needs.

With Louisa, everyone in your company can ask the powerful question, "Who at my company can help with any product, sector or client?" and get the answer in seconds. This opens up new sales opportunities and enables employees to cross-sell, win the next deal and serve clients better than the competition. With over 25,000 monthly and 3,000 daily active users, Louisa’s smart news alerts, expertise search and dynamic network graph have helped connect the right subject matter experts at the right time, spurring cross-selling and collaboration.

In today's episode, Rohan will talk about:

His background and the origins of Louisa AI,

Louisa AI’s expertise in CRM-driven revenue growth,

How the Louisa platform has evolved since launch,

Their emphasis on mapping human expertise for accurate enterprise solutions,

Focusing on an Enterprise GPT readiness report for personalized AI implementation,

Aligning with universities and supporting entrepreneurship for growth,

Valuing deep client connections and aiming for global talent expansion

Today's guest is Tej Hemantharaj, Director – Technical Lead at Fujitsu North America. Fujitsu is a global leader in technology and business solutions that transform organizations and the world around us. They have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and their customers. It is the company's purpose to make the world more sustainable by building trust in society through innovation.

As the Director, Technical Practice Lead for Fujitsu North America, Tej is responsible for the technical vision and direction of the ServiceNow practice. With over 12 years of experience working within ServiceNow, Tej leads a team of SMEs and oversees the design & architectural aspects of ServiceNow implementations. He is also responsible for  setting and ensuring good practices, and being an advocate for innovation. As a ServiceNow Certified Master Architect, Tej also provides technical advisory and guidance to help customers succeed in their ServiceNow journey.

In this episode, Tej talks about:

His background and current role leading Fujitsu's ServiceNow practice,

Fujitsu’s investment in R&D including supercomputers and AI,

Assisting customers in ITSM, ITOM and broader enterprise transformations,

How the ServiceNow platform has evolved,

His advice for leveraging ServiceNow within your business,

Guidance for ServiceNow Consultants in their career journeys

Today's guest is Brian Hart, Chief Technology Officer at Covera Health. Founded in 2017, Covera Health is leading the way in the emerging science of quality, deploying AI-powered quality insights to aid healthcare providers and payers in a shared quest to better define, measure and deliver the highest standard of care to patients everywhere. From helping people access the most effective care to providing doctors with powerful tools and insights, they are working to improve outcomes and care quality for all.

Brian brings over 20 years of experience leading digital transformation at health technology organizations. Prior to Covera Health, he worked with IBM Watson Health where he oversaw and delivered on strategic imperatives, early innovation, incubation projects and the open source. He also led the AI portfolio focused on high impact disease and cancer detection, quality tools and contextual summarization. Brian has a broad range of experience directly responsible for point of care solutions, radiology information system and revenue cycle management.

In today's episode, Brian discusses:

His background in HealthTech and journey to Covera Health,

His role as the CTO at Covera Health,

Addressing radiology inconsistencies with AI for quality improvements,

An insight into the day-to-day life of the team,

Plans for Platform investment, AI 2.0 transition & LLMs,

Career opportunities with Covera Health,

What makes Covera Health a great place to work

Today's guest is Florian Wallrodt, Senior Consultant and Product Line Lead ITSM at agineo GmbH in Germany. Specializing in Enterprise Service Management (ESM) solutions, agineo collaborates with clients on innovative projects aimed at enhancing the company's success. With over 30 years of experience, agineo has been digitally transforming and optimizing clients' business processes to be agile and forward-thinking.

As an esteemed ServiceNow partner, agineo relies on established platforms like ServiceNow cloud technology to streamline processes and simplify intricate workflows for their service projects. This approach ensures the swift and efficient success of projects. It is through this proven methodology that agineo has solidified its position as the largest ServiceNow Elite Partner in the German-speaking region.

In this episode, Florian talks about:

agineo’s expertise in ServiceNow project management and ITSM,

How ITSM standardizes processes & resolves past tool customizations for efficiency,

Transitioning from legacy tools to ServiceNow efficiency,

How ServiceNow improves ticket visibility and boosts efficiency,

Unifying data, enhancing management insights & retaining future talent,

The future of ITSM including optimization and Generative AI

Today's guest is Anthony Macaluso, Founder and CEO at The Verse in New York. Founded in 2023, The Verse is an immersive Web3 experience that enables users to connect, build communities and monetize on their own terms. Their purpose at The Verse is to enhance the social networking experience by using a community-based approach by interacting with other members or influencers. Members' experience will encompass digital, creative and commerce services on one collective platform served by web3 and blockchain technology.

Using powerful generative and fundamental AI tools, you can amplify your brand by publishing existing Web2 content in your own secure, decentralized network to ignite your business. You can engage, interact and conduct business within your own Verse community where members and influencers personally invest in a shared growth. You can also protect your data by exploring and scaling your business across The Verse with peace of mind that your data remains secure on Ethereum blockchain using Z-SNARK and other cryptographic proofs.

In today's episode, Anthony discusses:

His journey to creating positive social networking experiences,

How The Verse are creating authentic social networking for users,

The role of positive relationships, an immersive platform and their authentic community,

Community-driven direction, member comfort & networking hub consolidation,

A customizable digital billboard that creates personalized landscapes,

Building a strong AI team and plans for further growth

Today's guest is Gordon Hazzard, GRC Practice Lead at Wholepoint Systems. Founded in 2014, Wholepoint Systems, a ServiceNow premier partner, is new type of value added reseller to the tech industry.  They are passionate about assisting customers in identifying the best new technologies for their environments and sticking with their customers throughout the entire life cycle of their investments.  ​This means not just selling customers technology, but providing long term solutions to assist their customers in staying ahead of the rapidly changing tech landscape.

Gordon brings nearly a decade of extensive experience in the consulting and implementation space, specializing in Governance, Risk and Compliance (GRC) solutions. With a track record of delivering tailored GRC solutions that not only meet but exceed client expectations, Gordon is forming an elite ServiceNow implementation team built on the dual pillars of domain expertise and technical mastery. It is their goal is to empower clients with scalable, sustainable and intuitive solutions that optimize business processes, increase transparency and reduce costs.

In this episode, Gordon talks about:

His journey from GRC consulting to ServiceNow Practice Lead,

Wholepoint Systems’ diverse ServiceNow solutions,

Guiding federal agencies in ServiceNow CAM, GRC and support,

How ServiceNow centralizes processes, integrates CMDB & automates for efficiency,

Investing in AI to enhance GRC automation for efficiency,

Hiring and growing exciting talent, and the company culture,

Being a premier ServiceNow partner with holistic, client-centric solutions

Today's guest is Mike Brooks, Director of Product Management at Gather AI. Founded in 2017, Gather AI are on a mission to bring the power of data analytics to the physical world. The company's autonomous drones employ state-of-the-art Machine Learning technology to help operations take flight. Cutting-edge warehouses use Gather AI’s drone-powered inventory monitoring to decrease the cost of inventory accuracy, improve productivity and boost revenue.

Mike is a driven, talented and ambitious leader with a strong technical background and experience running product. He is a strong communicator who is comfortable working across multiple disciplines, along with possessing a deep technical understanding with years of hands-on experience as a software engineer. As a motivated, enthusiastic and fast-learning teammate, Mike is always looking to expand his responsibilities and take on new challenges to learn and make an impact.

In today's episode, Mike chats about:

His background and journey to now,

How Gather AI are revolutionizing inventory management,

His day-to-day role as Director of Product Management,

An insight into the autonomy and ML engineering team,

What the near future looks like for Gather AI,

Career opportunities with Gather AI

Today's guest is Alex Beachy, Senior Director, ServiceNow platform at ICF in Reston, Virginia. Founded in 1969, ICF is a global advisory and technology services provider that combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change and shape the future. Through deep domain expertise and cutting-edge digital services, ICF are helping clients contribute to a healthier planet, create more resilient and equitable communities, support economic development and growth, and more.

Alex has decades of professional leadership experience in a diverse realm of IT strategy, acquisitions, operations, contracts, maintenance, logistics and sales. He joined ICF in May 2023 where he is currently leading their ServiceNow practice of more than 500 ServiceNow practitioners. His responsibilities are to ensure that ICF’s ServiceNow delivery is of the highest quality, that customer value for their ServiceNow investments is maximized, and that the ICF-ServiceNow partnership is the one to be emulated.

In this episode, Alex talks about:

His journey from the marine to a leader in ServiceNow,

A Mission-focused consultancy merging tech for impactful solutions,

How success hinges on aligned partnerships with clients, partners and ServiceNow,

Three pillars of the business: platform innovation, service delivery and governance,

Plans for elevating talent, ServiceNow offerings and specialized content packs,

What makes ICF a great place to work

Today's guest is Devanshi Vyas, Co-Founder at Censius. Headquartered in Austin, Texas, Censius are an AI Observability Platform for Enterprise Machine Learning Teams. They offer end-to-end visibility of structured and unstructured production models and adopt a proactive approach toward model management to continuously deliver reliable ML.

Censius believe in a future that is transparent, fair and trustworthy for all. This necessitates understanding how AI make decisions, installing safeguards to mitigate outliers and actively ensuring that human bias doesn't creep in. They believe the impact will be profound for decades to come.

In today's episode, Devanshi talks about:

Her background and journey to founding Censius,

Empowering ML practitioners with accessible AI observability solutions,

Offering enhanced NLP summarization with robust observability and actionable insights,

An insight into the team and plans for growth,

Valuing adaptability, learning and responsible AI practices

Today's guest is Jacques Clement, Business and Integration Architect – Associate Director at Accenture in Luxembourg. Accenture is a global professional services company with leading capabilities in digital, cloud and security. Powered by the world’s largest network of Advanced Technology and Intelligent Operations centers, they serve clients in more than 40 industries across 120+ countries. Accenture embrace the power of change to create value and shared success for their clients, people, shareholders, partners and communities.

Jacques is an experienced IT specialist with a unique combination of technical skills, business acumen and international exposure. He has held a wide variety of technical, operational and managerial positions which has shaped a work ethic made of high standards, leadership by example, client commitment and professional excellence. Jacques had the privilege of working on international projects for the past 30 years which has given him wide experience in dealing with multiple cultures and interacting with remote teams.

In this episode, Jacques talks about:

Positioning ServiceNow for maximum customer value at Accenture,

Accenture's role to amplify ServiceNow’s potential globally,

An insight of the CMA program with value-focused advisor training,

How the CMA fills ServiceNow value gaps,

Forming tight, collaborative bonds for success,

The CMA exam assesses platform skills with a real-case presentation,

Prepare to continuously build and craft a cohesive, relevant story,

Accenture’s investment in Generative AI and ServiceNow

Today's guest is Mat Davis, VP of Data Science at Jazz Pharmaceuticals. Founded in 2003, Jazz Pharmaceuticals' purpose is to innovate to transform the lives of patients and their families. The company are focused on developing life-changing medicines for people with serious diseases - often with limited or no options - so they can live their lives more fully. By transforming biopharmaceutical discoveries into novel medicines, they are working to give people around the world the opportunity to redefine what’s possible – to make the “small wins” big again.

Mat leads Jazz Pharmaceuticals' data science organization in R&D partners to leverage innovative experimental design, novel data sources and modern analytics across bioinformatics, statistics, data analytics and statistical programming, epidemiology and real world evidence. Their goal is to improve decision making, support registration and reimbursement, and uncover knowledge for their medicines to transform the lives of patients and their families.

In today's episode, Mat talks about:

His journey from math teacher to data science leader,

An insight into Jazz Pharma and their patient focused culture,

Excelling in medicine for neuroscience and oncology,

Six key areas of focus such as bioinformatics, epidemiology and biostatistics,

Embedding data science in functions to enhance a value creation approach,

His data science vision to foster quantitative drug developers for approvals,

Why to consider a career with Jazz Pharmaceuticals

Today's guest is Farhad Fetrat, Chief Product and AI Officer at Live Earth. Founded in 2015, Live Earth is a real-time data visualization and data streaming platform. Originally developed for US Special Operations Forces with real-time visibility during classified operations, their common operational analytics platform is designed for enhanced situational awareness. They have continued to innovate the platform for commercial use with a global customer base that includes the world’s top 100 financial institutions, telcos and utilities, as well as government agencies.

Farhad is a Data Science and Analytics leader with over then years of hands-on experience in building and deploying machine learning products in finance and digital marketing sectors. He prides himself on a unique combination of technical depth and business acumen and driving successful analytics initiatives by setting the right strategy and vision, building analytical teams and mentoring. He possesses a consistent history of successful outcomes that add business value at large scale analytics initiatives to accelerate margin growth.

In today's episode, Farhad talks about:

His background in the engineering and financial world,

How Live Earth unifies data, offers insights and proactive alerts,

Streamlining data insights with automated AI-driven modules,

What excites him for the near future at Live Earth

In today's show, we're delighted to welcome back Jeffrey Tefertiller, Digital Transformation Leader, CIO Advisor at Service Management Leadership. Jeffrey is an experienced Chief Information Officer and transformation leader who is laser-focused on business outcomes. He is a Business Continuity leader with 30 years of experience leading initiatives and large global teams, including a broad span of control and P&L responsibilities across many industries such as Health Insurance, Financial Services and Federal Government to name a few.

Jeffrey has the ability to take complex problems and create solutions for varied audiences, from the C-level down to all levels of the organization. He is a high performer who has a love for excellence and knows what “success” looks like in several global, geographically-diverse roles. Jeffrey is a believer in analytics and metrics to measure success and opportunities for improvement. With a passionate and positive personality, he brings proven success and experience to positions of leadership.

In the episode, Jeffrey will talk about:

The current landscape of Digital Transformation in the federal sector,

The need for better customer experiences in government services,

Understanding the business problems you’re trying to solve,

Removing digital friction to enhance the user experience,

The importance of communication and managing expectations,

Why Regular check-ins and conversations are essential to meet objectives

Today's guest is Thomas Vladeck, Co-Founder and Co-CEO at Recast. in New York. Driven by a mission to rid the world of wasted marketing spend, Recast are committed to using the world’s most advanced techniques and technologies to solve the most important problems in marketing measurement. By helping marketers better measure and optimize their marketing budgets, Recast is helping businesses grow more profitably and invest more money in improving products rather than wasting money on useless advertisements.

Tom co-founded Recast with Michael Kaminsky in 2019, creating the most advanced platform for measuring marketing effectiveness. His focus is mainly on underlying model and applications such as forecasting, optimization and experiment planning. Prior to co-founding Recast, Tom built a quantitative market research firm consulting for clients such as Amazon, McKinsey and Nike. He also holds a master’s degree from the London School of Economics and an MBA from Wharton.

In today's episode, Thomas talks about:

His background and journey to co-founding Recast,

How Recast optimizes spending, forecasts accurately and tracks performance,

Automating modelling to excel in accurate forecasts,

Their unconventional startup journey and milestones to date,

AI's rapid change, small data challenges & GPTs for interface design, and

What makes Recast a great place to work

Today's guest is Pinaki Pal, Director of Service Management at OUTFRONT Media in New York. As one of North America’s most innovative media companies, OUTFRONT Media leverage the power of creative excellence, unbeatable locations and smart audience data to change the game for advertisers. The company's media powers brands to break through, be relevant and connect with audiences like never before. They leverage the power of technology, location and creativity to deliver impactful and engaging interactions with audiences as they live their lives.

Pinaki is a transformational leader with over 20 years of proven international experience leading IT service management and technology operations. He is skilled at optimizing ITSM processes and driving the adoption of industry best practices in ITIL functions to deliver cost-effective services, aligned with business vision, strategy and growth. Pinaki has demonstrated success in developing long term strategies, execution roadmaps, priorities and policies to deliver optimized services at scale.

In this episode, Pinaki talks about:

His current role and an overview of his 20+ year career in ITSM,

ServiceNow migration, process enhancements & integrations planned for OUTRONT Media,

Benefits such as risk tracking, incident management & live dashboards,

How Engaging stakeholders pre-rollout eased usage and reduced service time,

Building a winning ServiceNow team,

Providing access across channels, automating processes & seamless integration

Today's guest is Chris Fernandez, Executive Chairman and Chief Research Officer at EnsoData in Madison, Wisconsin. Founded in 2015, EnsoData uses artificial intelligence to automate waveform analysis and spotlight disease processes as they manifest over different timescales - whether looking for heart rhythm irregularities over seconds, glycemic index dynamics over minutes, sleep disordered breathing patterns over hours or indicators to preempt heart decompensation over days.

EnsoData's first solution focuses on sleep medicine and reducing the time to score sleep studies, but the applications are endless. Their software has the capability of informing health decisions from monitoring patient health in the ICU or through wearables, to detecting and capturing seizure data, to earlier detection of heart disease, diabetes, stroke and Alzheimer’s. It is their goal to make healthcare more accurate, efficient and affordable.

In today's episode, Chris talks about:

His background and journey to founding EnsoData,

From FDA clearances to funding and diagnosing millions with AI,

An insight into the current team behind their success,

The future of sleep data such as wearables and personalized therapies,

Seeking innovators to revolutionize AI in healthcare advancements

Today's guest is Adrian Cuc, Senior Vice President – ISO Analytics at Verisk. In 1971, Verisk opened their doors as an insurance rating bureau, focusing on risk analytics and insights. Since then, they have grown to become a valued source of insights that can drive recovery and transform industries worldwide. Verisk works in collaboration with their customers and at the intersection of people, data and advanced technologies.

Through proprietary platformed analytics, advanced modeling and interpretation, Verisk deliver immediate and sustained value to their customers and through them, to the individuals and societies they serve, with greater speed, precision and scale. The company take responsibility toward their people, products, processes, communities and the planet seriously. They ethically and relentlessly pursue innovation to help move their customers and the world forward.

In today's episode, Adrian will discuss:

His background and journey to now,

How Verisk aids insurance by sharing data and providing analytics,

An insight into the day-to-day life of their analytics team,

Introducing a industry-wide fairness framework for insurance pricing,

The future of AI advancements in the insurance industry,

Why to consider a career with Verisk

Today's guest is Jessica Wine, Head of ServiceNow Go To Market at Own Company. Founded in 2015, Own is the leading data platform trusted by thousands of organizations to protect and activate SaaS data to transform their businesses. Own empowers customers to ensure the availability, security and compliance of mission-critical data, while unlocking new ways to gain deeper insights faster.

By partnering with some of the world’s largest SaaS ecosystems such as Salesforce, ServiceNow and Microsoft Dynamics 365, Own enables customers around the world to truly own the data that powers their business. Their data platform brings together everything that’s vital to protecting SaaS data, independent of the SaaS applications themselves and in doing so, unlocking more ways to transform the business with it.

In this episode, Jessica talks about:

An overview of Own Company and expanding to ServiceNow market leadership,

How they enhance ServiceNow with specialized data protection solutions,

Having the vendor and customer share SaaS data responsibility,

Regulatory compliance requires extended, unmodifiable data snapshots,

Engaging customers through tailored ServiceNow backup solutions,

Customizing backups, addressing cybersecurity and offering analytics

Today's guest is Gregg Aldana, Global Area VP, Creator Workflows Specialist Solution Consulting at ServiceNow. With 20 years of Innovation and Digital Transformation Experience, Gregg is a passionate and seasoned technology solution consulting leader, GTM strategy innovator and business leader. He possesses a rare blend of in-depth technical knowledge with exceptional communication skills, entrepreneurial spirit, contagious energy and visionary thought leadership.

Gregg leads ServiceNow's Global Low-Code Creator Workflows App Engine pre-sales solution consulting business. He is responsible for leading Executive Customer Interactions and Briefings Partners with Sales, Business Units Inbound/Outbound and Marketing on Product Strategy and Pricing/Packaging Input. Gregg supports effective growth and GTM strategies for cross-workflow and cross-product/industry plays and leads collaborations driving ServiceNow's Low Code App Engine Development Platform business.

In this episode, Gregg will discuss:

Leading pre-sale solutions for ServiceNow's Creator Workflows,

Engaging leaders, sharing insights and guiding strategic decisions,

How Hyperautomation is driving digital transformation in various industries,

Digitizing workflows, automating tasks and optimizing routine processes,

Offering consumer-like enterprise experiences to simplify complex workflows,

Maximizing efficiency, productivity and task automation impact with ServiceNow,

How AI evolves job roles and ServiceNow ensures ethical data use

Today's guest is Richard Motteram, Head of Delivery Northern Europe – ServiceNow practice at Eviden. Eviden designs the scope composed of Atos’ digital, cloud, big data and security business lines. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing and security, they bring deep expertise for all industries in more than 53 countries. Eviden expands the possibilities of technologies for enterprises and public authorities, helping them to build their digital future.

Based in London, Richard is a fully certified professional with over 14 years of experience in ITSM and over 12 years of experience working in ServiceNow. He has been involved in every kind of ServiceNow implementation from small companies to multi-national enterprises, including leading financial, healthcare, insurance, public sector and pharmaceutical institutions. He previously worked as an Associate Developer at ServiceNow where he was involved in troubleshooting, codebase development, customer support and implementation of the platform.

In this episode, Richard talks about:

His background and overview of Eviden,

Eviden’s diverse industry implementation,

ElevateNow, the SAP-ServiceNow collaboration for ERP modernization and innovation,

How GenAI will help address challenges on the ServiceNow platform,

What makes Eviden stand out in the marketplace,

How ServiceNow will continue to transform enterprise workflows

Today's guest is Eddie Qureshi, Founder and CEO at Valorant Health. Founded in 2018, Valorant Health developed a next-generation virtual care platform to improve quality of care and access for veterans, service members, rural communities and their families. Over 67 Million Americans are in underserved areas across the country and Valorant Health intends to bring next-generation virtual care to all of them. The team continues to build virtual care tools and expand services to all people who are looking to more easily and affordably access healthcare.

Eddie has over six years of experience in business development and operations in healthcare, synthetic biology and industrial biotechnology. He is passionate about bringing new and innovative technologies to the market that can impact and change the world. A Forbes 30 Under 30 honoree for 2023 in social impact, Eddie works with a strong and dedicated team at Valorant Health to democratize healthcare and improve health outcomes.

In today's episode, Eddie will discuss:

His background and journey to founding Valorant Health,

The journey of building the company from the ground-up,

Examples of the benefits they have brought to the Healthcare sector,

An insight into the AI & Data team,

What’s in store for Valorant Health in the near future,

What he looks for when hiring into the team

Today's guest is Roman Sandler, Co-Founder and Chief Technology Officer at iCardio.ai. Founded in 2019, iCardio.ai develops AI for the interpretation of Ultrasound imaging, with a focus on echocardiograms. Leveraging a proprietary dataset of over 200 million annotated Ultrasound images, comprising possibly the largest privately-owned Ultrasound database in the world, the company's mission ushers in the most cutting-edge innovation in the realm of deep medicine.

iCardio.ai serves several leading Ultrasound software and hardware companies in the research and development of AI algorithms. Their establishment coincides with the recent explosive use of hand-held portable Ultrasound across all areas of healthcare to provide real-time interpretation of images either on-device or through the cloud. By setting the standard for deep learning within medical imaging and expanding its potential applications, iCardio.ai is bringing AI to Ultrasound.

In today's episode, Roman talks about:

His background and journey to now,

iCardio’s mission to improve heart disease diagnosis and treatment,

How they are applying AI and Deep Learning day-to-day,

Undergoing the FDA approval process,

Conducting clinical trials and the response from doctors,

What the near future looks like for iCardio,

Career opportunities and why work with iCardio

Today's guest is Holly Snyder, Director of Consulting at The Anti. Founded in 2017, The Anti realized traditional HR technology consulting desperately needed an overhaul. The company grew a team with expertise in real world HR process design and technology implementation, they aggregated and refined the best practices they had already proven elsewhere, they rejected traditional friction points and they changed consulting culture for the better. 

Born from a genuine desire to do better, The Anti deliver measurable value for talent leaders in less time. As the only elite ServiceNow Partner committed to the employee experience workflow products, The Anti enable the current goals and transformational talent visions for many of the world’s most attractive brands. Their unique expertise in the HR Technology industry helps their customers mitigate risk, speed delivery, save valuable resources and anticipate what employees want next as they design employee experiences using ServiceNow.

In this episode, Holly talks about:

How she got into the world of ServiceNow,

Her day-to-day work within HRSD at The Anti,

Helping customers maximise their ServiceNow functionalities,

Overcoming challenges in the onboarding experience,

Helping customers in employee document management,

The benefits of working with a ServiceNow partner

Today's guest is Derrick Stuckey, Co-Founder and Chief Data Scientist at Precedent. Founded in 2022, Precedent uses technology and data solutions to streamline attorney-handled claims. Transparency, standardization and automation is significantly lacking in the current process and Precedent's goal is to reduce administrative tasks, eliminate endless back and forth, and minimize stalemates. This saves insurance carriers and law firms money while reducing errors and helps both parties work more efficiently, ensuring fair and reasonable settlement outcomes.

Derrick is an experienced data scientist with over 10 years of technical experience in a variety of development and information processing environments. He has a rigorous academic background in statistics, machine learning and optimization techniques, as well as communications skills honed in multiple roles providing analytical support to senior decision makers. Derrick is passionate about using data to drive better decisions.

In today's episode, Derrick will discuss:

His background and current work with Precedent,

Applying NLP to solve problems within the legal sector,

Day-to-day life of the engineering team,

The success they have enjoyed so far,

What the near future looks like for Precedent,

Career opportunities with Precedent,

What makes Precent a great place to work

Today's guests are Theonie Anastassiadis, Co-Founder and Chief Innovation Officer & Stephen Eichhorn, Principal Scientist at Alltrna. Founded in 2018, Alltrna is the world’s first tRNA platform company to decipher tRNA biology and pioneer tRNA therapeutics to treat thousands of diseases. The company has an unprecedented opportunity to advance a single tRNA medicine to restore disrupted protein production, regardless of target, for thousands of diseases with the same underlying genetic mutation.

Alltrna have successfully applied machine learning to reveal the unique language of tRNA biology. This language is larger than the number of atoms in the universe and turns powerful biology into programmable medicines. Their first-in-field platform integrates learnings across tRNA biology and the modality space to unlock tRNA’s full therapeutic potential and design tRNA oligos with desired therapeutic properties.

In today's episode, Theonie and Stephen talk about:

Their background and journey to now,

An overview of Flagship Pioneering,

How Alltrna are harnessing tRNA biology for therapeutic medicines,

Examples of how their work will improve treatment for patients,

The role of AI and Data Science in their platform,

What the near future holds for Alltrna,

An insight into the team and working culture,

What makes Alltrna a great place to work

Today's guest is Derek Nohr, Director of ServiceNow at Avalara. Founded in 2004, Avalara aspire to be part of every transaction in the world. With their tax compliance software solutions, your business can automate manual processes and reduce errors, while increasing compliance and saving time and money. Businesses of all sizes use Avalara to help with tasks throughout the tax compliance process, including registration and licensing, calculation, document management, reporting and e-invoicing.

In this episode, Derek will discuss:

His role & how he got into the world of ServiceNow,

Prioritizing automation, employee experience and ServiceNow updates,

Using the platform for workflow solutions and advanced AI adoption at Avalara,

How ServiceNow enhanced their processes, efficiency and automation,

His advice to focus on maintenance and smart customization in ServiceNow,

Building a winning ServiceNow team on a foundation of trust,

The potential of AI on the ServiceNow platform,

His advice to work hard with talent and prioritize company culture

Today's guest is Jason Park, CEO at Empress Therapeutics. Founded by Flagship Pioneering in 2020, Empress makes the discovery of effective, easy-to-take, value-driven medicines more productive with a platform that finds starting points for drugs inside the human body. The company built a proprietary product platform called Chemilogics to canvass the untapped universe within the human body of chemistry encoded in DNA and pioneer a new paradigm in small molecule drug discovery with tremendous potential value to patients and society.

Empress ask big questions in pursuit of novel solutions. They operate at the intersection of the latest advances in genomics, synthetic biology and AI/ML with the expectation that these disciplines, harnessed by their ingenuity, hold the answers to finding effective medicines at a fraction of time and cost. The implications of the team's work will be profound and the journey to get there will be exhilarating. Together, Empress are using the chemistry inside each of their employees to make medicines for all of us.

In today's episode, Jason talks about:

His background and overview of Empress Therapeutics

An insight into Flasgship Pioneering,

The impact of small molecule research in future therapeutics,

How AI decodes DNA for compound predictions,

How the platform created 15 drug leads in 12 months,

Key team members behind their success,

Their focus on swift drug lead generation from genetic data,

Why to consider a career with Empress Therapeutics

Today's guest is Victor Chen, Principal Product Manager – Conversational and Generative AI at ServiceNow. Based in San Francisco, Victor is experienced in product, customer success and technical marketing in cloud enterprise software, chatbot and mobile platforms. He has shipped highly adopted features, released and managed mobile apps, and created technical content and videos used by thousands of developers, partners and customers. In his spare time, he enjoys reading, running and playing the piano.

In this episode, Victor will discuss:

An overview of his current work with ServiceNow,

ServiceNow’s AI history, acquisitions and customer focus,

How Customer needs drove AI solutions for productivity,

His Generative AI solution in the Vancouver release,

Implementing "text to report" for simplified custom report generation,

Integrating AI into existing products for enhanced problem-solving,

Customer trust, transparency and feedback-driven improvement focus,

Code assist and Generative AI enhancing the developer experience.

Today's guest is Russ Sacks, Co-Founder & EVP of Data Science and Special Projects at Kythera Labs. Founded in 2019, Kythera Labs' data scientists, engineers, statisticians and domain experts are dedicated to building solutions that efficiently collect, organize, standardize, improve and transform data. The company are empowering the Healthcare and Life Sciences industries to uncover insights that lead to better patient outcomes.

Russ leads the Data Science and Operations Research team at Kythera Labs. He has over 20 years of experience in operations research, process excellence, data science, and software development. He has implemented data science models and predictive analytics to manage diseases, utilization and revenue cycles at numerous healthcare organizations. Russ is also a Certified Lean Six Sigma Master Black Belt.

In today's episode, Russ talks about:

An overview of Kythera Labs,

Challenges in working with Healthcare data,

Problems the Data Science team are solving in this space,

What the near future looks like for Kythera Labs,

Why Kythera Labs is a great place to work

Today's guest is Aaron Rzepka, Senior Director of IT Service Delivery at the NFL. The National Football League is America's most popular sports league, comprised of 32 franchises that compete to win the Super Bowl, the world's biggest annual sporting event. Founded in 1920, the NFL developed the model for the successful modern sports league, including national and international distribution, extensive revenue sharing, competitive excellence and strong franchises across the board.

Celebrating 10 years with the NFL this month, Aaron is a hard-working management professional with outstanding experience within the field of Information Technology, skilled at offering workable solutions to challenging problems, creating the possibility for successful projects and leading by example. He holds a unique combination of strong technical, interpersonal and management skills; as well as expertise in building teams and managing projects.

In this episode, Aaron will discuss:

The role of ServiceNow in the NFL, 

An overview of his day-to-day role, 

The planning and preparation in using ServiceNow for the Super Bowl,

Examples of how they are automating previous manual tasks, 

The goal of cost-savings, saving time and becoming more efficient,

Why he’s excited for future ServiceNow mobile capabilities 

Today's guest is Tom Watson, President and CEO, Founder at AMI in Seattle, WA. Founded in 2003, AMI is a team of curious, brave, honest, hardworking people who make rock star ninja warrior heroes of asset managers. AssetTrack has led the industry as the most innovative hardware asset management product since they started the company nearly 20 years ago. What started as a simple scanning solution has grown into a management system that addresses every aspect of hardware asset management.

An experienced ITAM expert, Tom's aim was to help companies accurately track their IT hardware in real-time, all the time. Tom and his team developed AssetTrack software and made sure it worked better than anything else available. It was his goal was to create software that’s easy to use in the field, adaptable to the needs of a global enterprise and delivers accurate data that can be trusted. Expert consulting delivered with care is why companies like United Airlines, Nike, Lockheed Martin, Kaiser Permanente trust AMI as their asset management partner.

In this episode, Tom talks about:

How he got into the world of ServiceNow,

Balancing complex asset tracking with technician efficiency,

Executive focus in Hardware assets, transactions and data trust,

How they re-platformed into ServiceNow for better integration & data security,

The future of Hardware asset management

Today's guest is Ripley Martin, Chief Strategy Officer at Intelycare. Founded in 2014, IntelyCare is the most comprehensive healthcare talent platform where care settings of every kind can promote their unique value and every type of work need to the largest community of quality nurses looking for opportunities that better fit their lives. By providing nursing professionals with the possibilities, education and resources needed to find true fulfilment in their jobs and their lives, Intelycare can help overcome the nation’s healthcare labor crisis and elevate care for all.

Ripley brings significant experience across the intersection of strategy, healthcare and technology to IntelyCare, having led both large enterprises and start-up teams throughout his career. He is responsible for leading the vision and execution of Intelycare's strategic initiatives to reimagine clinical staffing and workforce management. With over 15 years of experience in healthcare and technology-enabled services, he has a proven track record of setting strategy and guiding change across various domains and industries.

In today's episode, Ripley talks about:

His background and overview of Intelycare, 

His day-to-day role as the Chief Strategy Officer,

Examples of the impact they bring to nurses and health facilities,

Behind the scenes on how the platform all comes together, 

Making the user experience seamless for their customers, 

What the near future looks like for Intelycare,

Why consider a career with Intelycare

Today's guest is Yolanda Inchauregui, Senior Manager, Support Account Management Services at ServiceNow. Based in Washington DC, Yolanda is a Project and Relationships Manager with over ten years of experience in enhancing processes and key relationships, reducing operating expenses, and eliminating unused resources.

Yolanda is focused on managing diverse teams, relationships, and expectations with a record of success in high-pressure environments. She is a producer and presenter of data visualizations and briefs, to senior civilian and military leadership, that precisely lay out strategies for improvement, change management and successful execution. 

In this episode, Yolanda discusses:

How she got into the world of ServiceNow 

An insight into her role as Support Account Manager 

Bringing success through a great team, trust, prioritization and handling pressure 

How ServiceNow supports veteran inclusion and career development 

Challenges in helping veterans transition to corporate jobs  

How international exposure enhances open-mindedness, curiosity and acceptance 

Today's guests are Sebastian Mayer, Managing Director & Simon Grunewald, Manager at Protiviti in Germany. Founded in 2002, Protiviti is a global business consultancy that provides deep expertise, objective insights, a tailored approach and unique collaboration to help leaders face the future with confidence. The company's consulting services cover critical business issues in the areas of technology, business operations, analytics, risk, compliance, transactions and internal audit.

Sebastian has over 12 years of experience in IT consulting, information security, IT audit and SAP & ServiceNow Advisory. Currently, he heads Protiviti's areas of Technology Audit and Technology Architecture & Operations. Simon is a Subject Matter Expert at Protiviti in Business Development, responsible for digitally optimized and automated process flows via the ServiceNow platform. He pursues an approach of value-adding and goal-oriented communication in his work in order to ensure the best possible and sustainable ServiceNow advice for his customers.

In this episode, Sebastian and Simon talk about:

How they got into the world of ServiceNow,

The work they do with Protiviti,

How ServiceNow helps IT Compliance in highly-regulated markets,

Building the right foundations in utilizing ServiceNow to support IT Compliance,

Use cases of the success they have brought to customers,

Challenges to be aware of such as GDPR,

Advice to companies on making sure your compliant with current regulations

Today's guest is Georgios Ouzounis, Head of AI Research at Atlas AI. Founded in 2018, Atlas AI brings together world class machine learning talent and deep domain expertise to develop software that allows customers to plan and monitor high stakes investments including infrastructure development initiatives and market expansion programs. It is their mission to monitor drivers of economic development across the emerging markets so that financial capital can advance societal well-being. 

Georgios is a technologist, visionary and thought leader with over 24 years of experience in the front lines of scientific research, engineering and entrepreneurship in the hi-tech industry and across seven countries. Motivated by the quest for excellence in business practices and recognized for innovation, strategy and delivery, he has been driving corporate growth in the geospatial, intelligence, medical, healthcare, insurance, financial and consumer electronics sectors through leadership and technology. 

In today's episode, Georgios will discuss:

The mission and overview of Atlas AI,

The role of various data layers in generating customer insights,

Benefits that their products bring to organizations,

Proudest moments in his career to date,

What’s in store for the future at Atlas AI,

What makes Atlas AI a great place to work

Today's guest is Gregory Garrett, Vice President, Cybersecurity at Peraton. Founded in 2017, Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, they deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. It is their company's mission to protect and promote freedom around the world.

Gregory is a global business and technology leader who has led the P&L, and strategic business planning and execution of over $40 Billion of high-technology contracts and programs in the public and private business sectors worldwide. He has served as the President and General Manager of three IT and Cyber companies, Global CISO & Head of Global Cybersecurity for BDO international, and CIO and CISO at Lucent Technologies. Gregory is also a Best-Selling Author of 24 published Business Books, including “Cybersecurity in the Digital Age."

In this episode, Gregory discusses:

The interesting work he does with Peraton,

Recent digital transformation trends in the cybersecurity sector,

Tackling the skills shortage within cybersecurity for the public sector,

The need for security orchestration and modernizing IT infrastructure,

How ServiceNow helps companies enhance their cybersecurity practices,

An insight and history of R&D at Peraton Labs,

Projects he is working on in energy, space exploration & quantum computing,

Why to consider a career with Peraton

Today's guest is Larry Larmeu, Director, UK ServiceNow Practice Lead at Deloitte. Based in London, England, Larry is an enterprise technology transformation leader with experience on both the consulting and industry sides. This experience has given him the unique perspective of having defined strategy and led implementations in over 100 different organizations throughout his career, ranging from four employees to 400,000, in a host of different industries and geographies.

An avid learner and proponent of job rotation, Larry started his career in IT support and infrastructure, eventually moving into process design and software development, along the way growing his technology and leadership skills. In his current role with Deloitte, Larry leads the overall UK strategy, sales and delivery for the UK market. He is also part of the global ServiceNow Financial Services team, leading their go to market narrative, as well as their proposition around ServiceNow Financial Services operations.

In this episode, Larry talks about: discusses:

How he got into the world of ServiceNow,

His day-to-day role at Deloitte,

An overview of the problems they solve for customers,

Examples of the impact they bring to customers in Financial Services,

The possibilities of Generative AI in ServiceNow,

Where he sees the future of the platform evolving in the near future

Today's guest is Dr. Troy Barnes, Vice President of Operations at CALIBRE Systems in Virginia. Founded in 1989, CALIBRE has over 30 years of operational excellence and history as a trusted-advisor, collaborating with clients to solve their toughest mission-related challenges. It is their vision to be a respected leader creating innovative solutions for their clients, inspiring their employees and enhancing their communities. The company's goal is to enable their clients’ success by providing innovative management consulting and digital transformation solutions.

As VP of Operations, Troy provides leadership and support to employees, programs and company leadership to help attain growth and profit for the business. He supervises organizations by coordinating and directing activities consistent with established policies, goals and objectives. He is also responsible to assess opportunities to produce ROI while implementing better procedures and management methods to optimize workflow. Troy also directs and structures operating units to effectively and efficiently support clients' objectives and missions.

In today's episode, Troy talks about:

The mission they are working on at CALIBRE Systems,

His role as VP and current work within defence solutions,

How AI and Data Analytics is utilized across the divisions,

An insight into the team and working culture,

What excites him about the potential of AI in defence,

Future trends in the sector to keep an eye on

Today's guest is Andrew Gallimore, President/CRO at Flowolf in Cincinatti, Ohio. Flowolf supercharges your ServiceNow experience by customizing the NOW platform to fit your business needs and goals. With more than 60 years of combined ServiceNow platform experience, their managing team designs simple, easy to use processes and workflows for fast, efficient team adoption and accelerated ROI.

Flowolf Makes Business Better through product, service and integration. They build solutions to simplify everyday work life that work seamlessly with the Now platform, while their implementation and support services help grow and maintain both Flowolf and ServiceNow brand products and areas. Flowolf's integrations help connect the disconnected - not only product to product, but also product to solution and/or solution providers.

In this episode, Andrew discusses:

His background and current work with Flowolf,

Macro-trends he is seeing in the sector,

Why ServiceNow is the platform of choice,

How ServiceNow can benefit the business world,

Advice to leaders looking to implement ServiceNow,

Building a winning team,

Where he sees the future of the platform evolving,

Advice he would offer to his younger self

Today's guest is Marcel Horn, Practice Lead ServiceNow at Contec-X GmbH. Founded in 2002, Contec-X offer first-class software solutions for IT, product/project development and innovation-oriented company areas. These solutions are based on the standard software Clarity PPM® and/or the ServiceNow platform, which Contec-X adapt for your company as an authorized and certified partner. It is the company's mission to implement software solutions to digitize and optimize processes so that you and your company achieve better results!

Marcel is a seasoned IT professional with over 10 years of comprehensive experience in IT Service Management, Project Management and Enterprise Architecture. He has led high-performing teams in companies like Contec-X GmbH and ins-pi GmbH, demonstrating excellence in implementing ServiceNow applications, integration and configuration. His expertise is further supported by a strong foundation of ServiceNow certifications, and proficiency in using UPM·X, Designer and FREELUCY applications to drive IT service delivery and business process improvements.

In this episode, Marcel discusses:

How he got into the world of ServiceNow,

Challenges he’s faced working within ServiceNow,

Current trends he is seeing in the ServiceNow ecosystem,

Addressing gaps and their impact on implementations,

Why ServiceNow is the best PPM solution,

Where he sees the platform evolving in the coming years

Today's guest is Craig Mermel, President and Chief Product Officer at Precision Neuroscience. Founded in 2021, Precision Neuroscience's mission is to bring life-changing brain technology to millions of people by unlocking the potential of brain–computer interfaces with minimally invasive, high resolution neural implants. While brain–computer interface technology (BCI) has exciting implications for the future of computing, everything Precision do is geared towards creating tangible, near-term benefits for people suffering from neurological disorders.

Scientists conducted the first successful experiments in BCI technology in the early 2000s. Paralyzed people have used this technology to control robotic arms, play video games and send messages with their minds alone, but it has yet to move beyond small-scale research settings and into mainstream medical practice. Precision is taking BCIs into the next era by creating these powerful implants that will revolutionize treatment for neurologic diseases.

In today's episode, Craig will discuss:

Precision Neuroscience’s mission and work with brain -computer interfaces,

Recent breakthroughs and current status of their product,

The day-to-day life of the team,

What excites him for the next phase of the company,

Why Precision Neuroscience is a great place to work

Today's guests are Glenn van Kooijk, Senior Solutions Architect at Artisan Studios and Amanda Salem, Compliance and Ethics Portfolio Manager at Southwest Key Programs. With over 20 years of experience in the IT industry, Glenn specializes in digital transformation, portfolio management and innovation. In his current role, Glenn builds, influences and drives the adoption of technology solutions that enable their client’s business priorities. He leverages his skills in agile, ERP, ITSM, ITBM, and other tools and frameworks to deliver high-quality solutions.

Amanda has over ten years of experience in managing portfolios and projects driven by business leaders and C-suite personnel. She has a strong background in solution architecture, transforming ideas into technology-driven solutions that drive business innovation. Amanda is recognized for her ability to enhance organizational efficiency by aligning business processes and technologies, resulting in cost savings, improved performance and strategic flexibility. She also excels at identifying, integrating and leveraging new technologies to drive business success.

In this episode, Glenn and Amanda talk about:

Their background and current work within ServiceNow,

How ServiceNow can support businesses of all sizes,

ServiceNow’s versatility and quick time-to-market capabilities,

Solving customer problems and defining unmet needs,

Understanding the capabilities, functions and features of ServiceNow,

Balancing your internal and external experts,

The importance of an Agile practice,

Their top advice for newcomers to ServiceNow

Today's guest is Robert Mostachetti, Vice President of Industry Solutions at Nuvolo Technologies. Founded in 2013, Nuvolo is the global leader in modern, cloud-based Connected Workplace solutions. They provide a single platform to manage all people, all physical locations, all assets and all work – enabling data sharing across departments. With offices throughout the North America, Europe and Asia, Nuvolo are the largest and fastest-growing independent software vendor globally, built on the ServiceNow platform.

With over 20 years working in the Real Estate, Facilities Management & Planning industry, Robert is able to draw upon his practical experience supporting facilities operations in order to provide quantifiable, demonstrable business value to his clients. As VP of Industry Solutions, he provides corporate guidance and leadership to insure that their firm is appropriately addressing and responding to the needs and requirements of the Corporate Real Estate Industry, including market strategy, product roadmap, content marketing, industry partnership and sales support.

In this episode, Robert discusses:

His background and journey to Nuvolo,

Nuvolo’s natively scoped application & connected workplace solution,

The benefits that Nuvolo bring to their customers,

Their approach to scalability for growing enterprises,

Project with Comcast and the value they offer to the company,

How remote work impacts the development & implementation of Nuvolo’s solutions,

Getting in touch with Nuvolo

Today's guest is Robert Dwyer, Chief Data Scientist at Certilytics. Founded in 2014, Certilytics is the leading data and predictive analytics partner transforming the country’s largest and most advanced healthcare organizations. Their solutions enable health plans, employers, provider health systems and other organizations to thrive in a value-focused healthcare ecosystem by identifying opportunities, inspiring action, improving patient outcomes and exceeding financial targets.

In today's episode, Robert will talk about:

The work they do in Healthcare Analytics,

Recent projects such as population health management,

Day-to-day working with Machine Learning & Deep Learning,

The impact they are bringing to the wider Healthcare sector,

Growing the team & what it’s like to work with Certilytics

Today's guest is David Hegarty, Director, Success Architecture – Federal at ServiceNow. Based in North Carolina, David is a Business Strategy professional with a proven track record and broad experience in Finance, Accounting, Credit, Risk Management, Business Development, Customer Success and Sales. He is a member of the Customer Outcome Team at ServiceNow driven to accelerate adoption and drive customer business outcomes.

David is responsible for developing and maintaining C-Level executive relationships to help the client's product adoption and expansion of the ServiceNow platform. He leads a strong team to ensure proper practices, methodologies and tools to best serve their customers and their success. David is also responsible to lead a team of success architects, platform architects, and customer success managers to drive value for their customers across the Federal landscape.

In this episode, David will talk about:

Focusing on customer value & promoting system efficiency,

Expanding ServiceNow across the enterprise for centralized efficiency,

Common trends such as analysis paralysis, silos, benchmarking and metrics focus,

Support pillars such as the success architect, platform health, upgrades & training,

Successfully saving $18 million in software licenses through collaboration,

Generative AI as an augmentation for developers,

How AI streamlines processes, prepares implementation and offers training,

Encouraging communication and collaboration among users and peers

Today's guest is Mark Ceely, Practice Director, ServiceNow SecOps & IRM at InSource. Founded in 2000, InSource is a leading provider of cloud-based technology solutions and technology talent acquisition services. Through their partnerships with the world's best cloud technology companies including ServiceNow, their commitment to open and honest communication, and their desire to build a workplace environment that attracts the top talent in the industry, InSource consistently deliver world-class solutions for all of their clients’ technology needs.

Mark is a ServiceNow SecOps & IRM expert with over 20 years of experience in project management, business management, leadership, and technical consulting in multiple industries. Previously, the co-founder and former CEO of BECK Strategies, a ServiceNow Elite Partner and a Service Disabled Veteran Owned Small Business, Mark has demonstrated his ability to deliver innovative and effective solutions for complex IT challenges. He is also a member of the Forbes Business Council, an invitation-only community for successful business leaders and entrepreneurs.

In this episode, Mark discusses:

How he got into the world of ServiceNow,

Why ServiceNow attracts people from diverse backgrounds,

His role at Insource within SecOps and IRM,

Case studies of the problems they solve for customers,

Benefits they offer within Vulnerability response,

The success of the veterans program

Today's guest is Siddarth Ranganathan, Senior Director of Data Science, BI & Analytics at Nintex. Founded in 2006, Nintex's process management and automation software improves the way you work with easy-to-use tools for visually managing, quickly automating and continuously optimizing business processes and workflows. Today, 10,000+ public and private sector organizations, including more than 50% of the Fortune 500, turn to the Nintex Process Platform to accelerate digital transformation.

Siddarth is a seasoned executive with over 15 years of experience in data science, business intelligence and analytics. In his role, he helps organizations harness the power of data to drive strategic decision-making and achieve remarkable outcomes. Siddarth specializes in building and leading high-performing teams that deliver actionable insights and solutions to complex business problems. His approach revolves around developing and implementing robust data analytics strategies, fostering innovation and leveraging cutting-edge technology.

In the episode, Siddarth will tell you about:

The success they have enjoyed in the past two years, 

Day-to-day life of the data science & analytics team,

Their focus on Process Intelligence, AI & ML, 

Plans for growing the team,

What excites him or the future at Nintex 

Today's guest is Nichole Francis Reynolds, Vice President and Global Head of Government Relations at ⁠ServiceNow⁠. In her role, Nichole is responsible to build and manage ServiceNow's global government relations team and budget, as well as to report to General Counsel and work closely with C-Suite executives. She develops, leads and executes ServiceNow’s global government relations, public policy, advocacy and communications objectives.

Nichole's responsibilities also include to develop and lead alignment strategies to help grow the public sector business, and work closely with business units to accomplish corporate objectives. She helps develop strategies to educate governments about ServiceNow’s NOW Platform and technology solutions, ways their solutions protect IT infrastructure, and modernizing the delivery of employee processes and citizen services around the world.

In this episode, Nichole will talk about:

How she got into the world of ServiceNow,

An insight into the team and her day-to-day role with ServiceNow,

Prioritizing global initiatives, staying accountable and focusing efficiently,

How ServiceNow builds relationships and supports military personnel,

Aiding government missions efficiently such as natural disaster response,

How the government relations team shapes AI legislation,

Seeking global AI law harmonization and promoting diverse development

Today's guest is Ron Gidron, Founder and CEO at xtype. Today ServiceNow teams struggle with environments inconsistency which inhibits their ability to deliver at speed. xtype believe that the ServiceNow platform is the most agile development platform on the market and provides native ServiceNow products to meet any level of demand from the platform with speed, reliability and compliance. They serve some of the largest organizations in the world, enabling them to accelerate their digital transformation with ServiceNow at unprecedented scale and velocity.

With over a decade of experience in product management and marketing, Ron he leads the vision, strategy and execution of xtype. He has a proven track record of designing and building innovative solutions, executing effective go-to-market strategies, and supporting and leading sales and customer interactions. Ron is passionate about creating and delivering value for customers, partners and stakeholders, as well as accelerating digital transformation for competitive advantage.

In this episode, Ron discusses:

The problems Xtype are solving for customers,

Inconsistencies in the ServiceNow environment,

Tracking changes and synchronization,

Should companies use cloning to normalize the change process,

How xtype addresses these inconsistencies,

How to utilize the xtype product

Today's guests are Michael Senftleber, Chief Technology Officer and Alex Schwarm, Head of Data at Arrive Logistics. Founded in 2014, Arrive Logistics is a multimodal transportation and technology company providing strategic solutions for both shippers and carriers. They are one of the fastest-growing freight brokerages in the nation and are focused on defining a new standard for service in freight, pushing the limits of what’s possible for themselves and their partners every day.

As an established product and technology executive with over 20 years of experience, Michael is a resourceful, versatile leader who prides himself on bringing strategic vision, execution and follow-through to ensure the delivery of high-quality solutions to valued clients. Alex is an accomplished and business-driven Head of Data/Data Science with a proven track record of delivering exceptional financial results by building innovative teams and driving profitable growth.

In the episode, Michael and Alex talk about:

The work they do in freight brokerage,

Recent developments and success over the past year,

Interesting projects the data team are working on,

The benefits that they are bringing to the industry,

What the near future looks like for Arrive Logistics,

Why Arrive Logistics is a great place to work

Today's guest is Chris Dilley, CTO/Chief Architect – State & Local Government – Higher Education at ServiceNow. Chris is a highly driven business technology executive with a career of positively disrupting and creating organizations that improve the customer/citizen experience, optimize, automate, grow influence, services and customer satisfaction. He has a proven record of identifying innovative solutions that enable evolution and organizational change to serve both their employees and their customers.

Chris has direct experience with strategic leadership and accountability for re-engineering and modernizing of processes supporting enterprise and customer and citizen service management, IT and business operation automation, sales and marketing automation, product development and management, business intelligence and analytics. His key strengths include successful strategic development and leadership abilities, project and program management, and a strong ability to build and improve customer experiences.

In this episode, Chris will talk about:

His background and day-to-day role with ServiceNow,

Examples of Digital Transformation in government and higher education,

Understanding from the user perspective,

Challenges in introducing ServiceNow to government bodies,

How ServiceNow integrates with existing systems,

Helping organizations upskill on ServiceNow,

Using ServiceNow to combat societal problems

Today's guest is Jeffrey Manville, ServiceNow Development Team Lead at Duke University Health System. As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.

Jeffrey is an experienced System Engineer & Software Developer with a demonstrated history of success within the IT and Healthcare industry. He is skilled in process/systems analysis, system engineering, data analysis and software development particularly on the ServiceNow platform. In his current role, Jeffrey coordinated the recovery of a major incident for a vendor owned & supported application between two companies' engineering departments and ServiceNow, while reporting to C level leadership for both companies.

In this episode, Jeffrey talks about:

His role and responsibilities with Duke University Health System 

Why ServiceNow is the platform of choice 

Applications that are adding value across the organization 

Challenges and they needed to overcome when implementing ServiceNow 

What makes a winning ServiceNow team 

Key advice for your implementation journey 

Where he sees the future of the ServiceNow platform

Today's guest is Eben Esterhuizen, Co-Founder and CTO at Siftwell Analytics. Founded in 2022, Siftwell uses the power of AI to amplify your company’s data-driven decisions. For community health plans who must promote health-improving interventions among their membership, Siftwell provides AI analytics-as-a-service to identify members at risk of development new diagnoses and comorbidities, and prioritize the actions and interventions that they can take to disrupt this emerging risk.

Unlike other ‘predictive analytics’ tools that tell pop health and quality teams who to focus on via high-level risk stratification, Siftwell is prescriptive analytics—they help you find the needles in the haystack as well as the precise way to move the needle on each of them. Siftwell adds to the existing analytics team and solution set you already have and aligns to the core objectives of your team and organization.

In the episode, Eben discusses:

The origins and mission of Siftwell Analytics,

Early client wins and the company journey thus far,

Their potential impact within healthcare savings,

Opportunities to join the team,

Success stories of the benefits they are bringing to clients,

What excites him for the future of the company,

Why to consider a career with Siftwell Analytics

Today's guest is Rachel Cossar, Co-Founder and CEO at Virtual Sapiens. Founded in 2020, Virtual Sapiens' suite of AI solutions show the “you” others see through the screen.  Through their industry-leading expertise in non-verbal, verbal and vocal elements of communication, the company leverages cutting-edge computer vision to reveal what’s hidden and help you rewire behavior for stronger virtual presentations. It is their mission to help professionals master communication skills in a virtual world of work.

Virtual Sapiens comes as an evolution of Rachel’s combined work as founder of Choreography for Business, a nonverbal communication consulting firm as well as a faculty member with Mobius Executive Leadership and as a leadership presence facilitator with Ariel Group. With the increased dependency of video events as a way to connect and drive impact across organizations, Rachel and her team at Virtual Sapiens are excited to open up a world of access when it comes to one of the most human and most important skills in business: communication. 

In the episode, Rachel talks about:

Virtual Sapiens’ work in training and skill building,

The impact that the product is bringing to users,

The make-up of the technical team,

What the roadmap looks like for the near future,

Using customer feedback to improve their product,

Why Virtual Sapiens is a great place to work

Today's guest is Herb Thompson, Senior Program Manager – Veteran Programs at ServiceNow, where his mission is to grow the veteran talent pool in the ServiceNow ecosystem. Herb is also the author of the best-selling and award-winning book, The Transition Mission, which is written from his perspective as a retired Special Forces (Green Beret) leader. He is the only person in US Army history to have earned the Green Beret and Drill Sergeant of the Year awards.

Herb is actively involved in the SkillBridge program, which is an intensive, 40hrs a week, 16 week, cohort based virtual training program. The mission of the program is to help transitioning service members, Veterans and Military spouses into meaningful employment. While they do not guarantee employment, their measure of success is to place participants into meaningful employment upon successful completion of the program.

In this episode, Herb will discuss:

How he got into the world of ServiceNow,

His role as Senior Programs Manager,

Transitioning from the military into the corporate world,

An overview of the Skillbridge program,

Commitment, mindset and overcoming imposter syndrome,

Success stories of the program,

Advice for people looking to transition into this space

Today's guest is Aaron Arvey, Director of Machine Learning at Third Rock Ventures. Founded in 2007, Third Rock Ventures push the boundaries of science and technology to make a difference in the lives of patients and their families. By starting with big ideas and fostering collaboration among brilliant people with expertise in science, medicine, business and strategy, Third Rock set out to do more than fund startups, they aim to build sustainable, innovative companies that can transform the lives of patients.

Aaron's role at Third Rock is to advance therapeutic and diagnostic R&D with focused hypothesis-driven machine learning. Aaron initially trained as a computer scientist and mathematician, working at the intersection of machine learning theory and algorithm implementation. However, it wasn't until he happened upon molecular biology and the cellular microcosm that he found his passion. Since then, he has been in perpetual awe of the never-ending stream of high-impact scientific opportunities in biotech.

In the episode, Aaron discusses:

The mission at Third Rock Ventures,

His role and responsibilities as the Director of ML,

Use cases of the value his team brings to their portfolio companies,

Trends that excite him in Biotechnology,

Career opportunities with Third Rock Ventures

Today's guest is Fabian Florant, Senior Global IT Portfolio & Management Consultant at ING. Headquartered in Amsterdam, ING is a global bank with a strong European base. The company have more than 60,000 employees who serve around 37 million customers, corporate clients and financial institutions in over 40 countries. It is their purpose is to empower people to stay a step ahead in life and in business.

Fabian is an energetic, ambitious person who has developed a mature, responsible and professional approach to any task that is presented. Multi-talented with over 15 years of experience in Finance, he is a digital banking transformation & Agile Way of Working specialist who is excellent in working with others to achieving goals on time and with accuracy. Fabian is also a former Olympic athlete as is regarded as one of the best Triple Jumpers in the World.

In this episode, Fabian talks about:

How he got into the world of ServiceNow, 

Interesting projects he is working on, 

Key advice for getting projects over the line,

How ServiceNow can help manage finances and track milestones,

What excites him for the future of the platform

Today's guest is Nils Reimers, Director of Machine Learning at Cohere. Founded in 2019, Cohere empowers every developer and enterprise to build amazing products and capture true business value with language AI. The company believes that the union of research and product will realize a world where technology commands language in a way that’s as compelling and coherent as ourselves. They live at the forefront of ML/AI research to bring the latest advancements in language AI to their platform.

Nils is a NLP and Deep Learning researcher with extensive experiences on representing text in dense vector spaces and how to use them for various applications including Neural Information Retrieval. He leads the ML team at Cohere that develops and trains Large Language Models/foundation models for semantic search and few-shot text classification. Their goal is to develop foundation models that can create rich content representations for many use-cases and tasks.

In the episode, Nils will talk about:

The interesting work Cohere are doing in NLP,

His role and day-to-day life of the team,

The impact they bring to customers,

Three key areas they are focusing on for the near future,

Why Cohere is a great place to work

Today's guest is Jonathan Alboum, Federal Chief Technology Officer at ServiceNow. In his role with the Federal Government at ServiceNow, Jonathan works with federal agencies to deliver digital workflows that create great experiences and unlock productivity. Prior to ServiceNow, Jonathan was the Public Sector CTO for Veritas Technologies, where he helped government, healthcare and education organizations manage, secure and identify business value from data on premises or in multi-cloud environments.

Jonathan's Federal government tenure includes serving as the CIO for the U.S. Department of Agriculture (USDA). He led the development of the USDA’s IT Modernization strategy, including Cloud computing, network modernization and enhanced cyber security for a $3 billion annual technology spend. In addition, he served as a leader in USDA’s Acquisition community, supporting the oversight, assessment and strategic planning of national programs comprising an acquisition portfolio of more than 70,000 awards worth $6 billion annually.

In this episode, Jonathan will discuss:

His background working in federal government,

How ServiceNow is being utilized in the federal sector,

A Case study of ServiceNow in the Fish and Wildlife service,

Overcoming challenges of implementing ServiceNow,

How ServiceNow integrates with existing systems and technologies,

The role of ServiceNow in Cybersecurity & Data Privacy,

ServiceNow’s RiseUp program, and

How ServiceNow will continue to evolve in federal government

Today's guest is Renita Hanson, Senior IT Manager & Global IT PMO at Jabil. Founded in 1966, Jabil is a global manufacturing company with more than 250,000 employees across 100 locations in 30 countries. They combine unmatched breadth and depth of end-market experience, technical and design capabilities, manufacturing know-how, supply chain insights and global product management expertise to enable success for the world’s leading brands. Jabil are driven by a common purpose: to make a positive impact for each other, their communities and the environment.

Renita is a highly visible and skilled leader with a broad perspective and expertise across both delivery and business operations. She has implemented projects that have resulted in the elimination of tens of thousands of man-hours and the savings and/or cost avoidance of millions of dollars. Renita is a inclusive servant leader, builder of high-performing business teams, and an influential team leader, mentor and coach who thrives in environments requiring a high-level strategist who can envision the future and translate that vision into actionable, value-added outcomes.

In this episode, Renita talks about:

How she got into the world of ServiceNow, 

Making the decision to implement ServiceNow at Jabil,

Examples of how they are utilizing ServiceNow within the company,

Enabling dashboards to simplify the lives of project managers,

Automating status reports for PMs and stakeholders,

Where she sees ServiceNow platform evolving in the near future

Today's guest is Jon Gustafson, Director of Artificial Intelligence at Woolpert. Founded in 1911, Woolpert are committed to a vision to become the premier architecture, engineering, geospatial (AEG) and strategic consulting firm, and one of the best companies in the world.  Woolpert’s in-house fusion of AEG services creates innovative and robust solutions for their clients’ complex challenges. Woolpert collaborate with industry giants and local firms to enhance their expertise and create the best team for every project—no matter the size or complexity. 

Jon primarily leads a center of excellence dedicated to scaling and enabling industrial-grade AI systems across business sectors and geographies. These efforts strive to enrich Woolpert's industry leadership, culture of innovation and high-performing ethos. He is also a strategic technology advisor to Woolpert's Infrastructure Sector, helping their civil engineers, inspectors, geospatial professionals and technologists capitalize on opportunities for growth, improve their operational efficiency, and reduce costs by implementing new and emerging technologies.

In the episode, Jon will talk about:

The interesting work they do at Woolpert,

His role and responsibilities as Director of AI,

Interesting projects his team work on in the geospatial space,

Project roadmap for the next 12-18 months,

How AI will continue to evolve at the company, and

Team culture & plans for growing the team

Today's guests are Vinidhra Mani, Head of Platform and Erica Weinstein, Head of Research at ProFound Therapeutics. Founded in 2020, ProFound Therapeutics is pioneering the discovery of a vastly expanded human proteome and using its newfound insights to unlock a universe of potential new medicines.

The company’s ProFoundry Platform uses state-of-the-art protein detection technologies to systematically identify and validate proteins and dissect their therapeutic potential. The result is an ever-expanding database of tens of thousands of novel proteins, including their connectivity, functionality, and roles in health and disease.

In the episode, Vinidhra and Erica will talk about:

An overview of their work at Flagship Pioneering,

Origins of ProFound Therapeutics,

The potential impact of their research in drug discovery & clinical trials,

How they are applying AI and Data Science in their day-to-day work,

What the near future holds for ProFound Therapeutics

Today's guest is Ivy Ryerson, Principal Strategist - U.S. Federal Inspire Value at ServiceNow. Ivy has over 15 years of experience working with federal and commercial organizations to develop and execute digital transformation and business strategy initiatives that are aligned with policy, business priorities, and risk management programs. In her current role, Ivy is responsible to engage with executives to define and manage bespoke industry-aligned digital transformation advisory engagements at select key customers.

Ivy leads discovery workshops with customer leadership and their teams to understand key business objectives, challenges, desired outcomes, and future state of service delivery modernization. She also communicates strategic alignment, presents multi-year roadmaps, and documents the full business case to justify action and investment. Ivy also provides full lifecycle business outcomes and offers value realization advisory to senior leadership.

In this episode, Ivy will discuss:

Her background and journey into the world of ServiceNow,

Helping federal agencies improve services and efficiency through Digital Transformation,

Understanding the problems they’re solving for customers,

Case study of simplifying tools and processes for call center agents,

Providing a single platform for seamless access to information, and

Utilizing ServiceNow to positively impact people’s lives

Today's guest is Kevin Brodie, Director of Machine Learning at Orbital Sidekick. Founded in 2016, Orbital Sidekick is the premier persistent monitoring service helping commercial and government organizations meet their sustainable operations, ESG and security goals. The company's satellite constellation supplies fast, efficient hyperspectral intelligence from anywhere on the planet. They imagine a world where the planet's most pressing operational, environmental and safety problems are solvable.

In his role as Director of Machine Learning, Kevin manages a team of Machine Learning scientists to develop technical roadmaps, build models, design ML infrastructure, analyze systems for hardware and software requirements development, and plan ML experimentation. Kevin's goal is to use math, physics, and code to develop new technologies that benefit the world. He enjoys solving problems in natural sciences, remote sensing, biological signal processing and climate change.

In the episode, Kevin will talk about:

The mission they are working on at Orbital Sidekick,

How they are using Data Science and ML,

The day-to-day life within the team,

Overcoming challenges of bringing the models into production,

The roadmap and upcoming projects,

Why Orbital Sidekick is a great place to work.

Today's guest is Jens Strandbygaard, Senior Director of Product Management at ServiceNow. Based in Denmark, Jens has more than 25 years international experience as senior executive or founder helping enterprises digitally transform by leveraging cutting edge technologies. He has built and maintained a global network of business partners ranging from software vendors to systems integrators and consulting companies to cloud providers, mainly solving for SAP technology challenges for his partners and customers.

In 2021, Jens managed the sale of Gekkobrain to ServiceNow and he is part of the Creator Workflow Business Unit, helping SAP customers modernize and optimize their SAP environments by utilizing ServiceNow's digital workflow platform to build low-code apps. On the personal side, Jens is passionate about technology and people, and thrives in a multinational and multi-cultural environment, meeting and dealing with different nationalities and cultures to mutually solve customers problems and make their IT systems run more efficiently.

In this episode, Jens talks about:

How he got into the world of ServiceNow, 

The scale and complexity of working with SAP,  

Examples of the problems they are solving for customers, 

How ServiceNow can help modernize SAP systems,

Where he sees the platform evolving in the near future

Today's guest is Nikolaus Obholzer, Director of Computational Biology at Kronos Bio. Founded in 2017, Kronos Bio are a clinical-stage biopharmaceutical company dedicated to the discovery and development of therapeutics that target the dysregulated transcription that causes cancer and other serious diseases. Their team finds meaning in making purposeful connections as the company seeks to bring forward groundbreaking therapies for patients who need them.

Nikolaus is an experienced technical manager, thought leader and problem solver who likes to put scientific data to work and communicates the results to drive decisions. He is also a Computational Biologist with more than 15 years of drug discovery and biomedical research experience in vitro, in vivo and in silico. Nikolaus' experience spans across academia, consulting, biotech and pharma.

In the episode, Nikolaus will talk about:

The interesting work Kronos Bio are doing in the Biotech space,

How they are utilizing Machine Learning,

His responsibilities and how the team has evolved,

What the near future looks like for Kronos Bio,

Why Kronos Bio is a great place to work

Today's guest is Ben Person, CEO and Co-Founder at Tenon in Indianapolis, IN. Founded in 2022, Tenon are driven by a singular objective: to transform how enterprise marketers work. The company's dedicated mission is to elevate marketing across the organization, giving them the tools to collaborate across departments to drive visibility, support, and be able to execute and prove the value of their services.

Crafted by marketers for marketers, Tenon approach solving this problem with creative energy and empathy that matches a marketer’s passion for creativity and results. Built on ServiceNow, their solution leverages the built-in security, compliance and trust expected at the enterprise level, and provides a unified solution allowing marketing teams to plan, execute and measure the performance of campaigns like never before.

In this episode, Ben will discuss:

The origins and scaling of Tenon,

His approach as an entrepreneur to building Tenon,

What makes Tenon stand out and milestones so far,

Advice to aspiring entrepreneurs,

Current projects the team are working on,

Tenon’s goals and making an impact on the world

Today's guest is Raghu Dhara, Director of Data Science at Motive in San Francisco, CA. Founded in 2013, Motive builds technology to improve the safety, productivity and profitability of businesses that power the physical economy. The company serve more than 120,000 businesses, across a wide range of industries including construction, field service, agriculture, trucking and logistics, delivery, and more.

Motive are committed to building a company that creates products customers love and fostering a culture that enables people to do their best work. Raghu joined Motive in 2019 and is currently the Director of the Data Science team, which launched the company's first wave of data-driven products including a driver safety score, a rewards card for fleet expenses, a fuel efficiency score, and a freight load board.

In the episode, Raghu will talk about:

The work Motive are doing in trucking and logistics,

Day-to-day life of the data science team,

What they look for when hiring into the team,

Why they focus heavily on data infrastructure

Today's guest is David Sutton, Director of Innovation at Featurespace. Founded in 2008, Featurespace is dedicated to making the world a safer place for their clients and their customers. With the support of their customers, Freaturespace have developed market-leading solutions to fight enterprise fraud and financial crime using real-time Machine Learning. They invented Adaptive Behavioral Analytics, Automated Deep Behavioral Networks and ARIC Risk Hub, the most powerful and open technology to combat fraud and financial crime.

Featurespace's technology and results are recognized as the best worldwide for fighting enterprise fraud and financial crime. Their achievements are due to their collaborative approach and ability to attract and retain the best customers, talent and investors.  It’s a rare achievement to bring a new technology to market, to achieve financial success and most importantly of all, to make customers proud to be using technology developed to outsmart the perpetrators of real-time enterprise fraud and financial crime.

In the episode, David will discuss:

Featurespace’s work in combating financial crime,

How his role has evolved over the past eight years,

An insight into their work in deep behavioral networks,

Their focus in working on privacy enhancing technologies,

Upcoming projects in Generative AI and data portability,

What makes Featurespace a great place to work

Today's guest is Kali Alexander, ServiceNow Customer Advocate at GlideFast Consulting. Founded in 2015, GlideFast Consulting is an Elite ServiceNow Partner that specializes in delivering exceptional solutions on the ServiceNow platform. Headquartered in Waltham, Massachusetts, the company pride themselves on offering industry-leading services, unparalleled expertise and a track record of positive customer reviews.

Kali is a Certified ServiceNow System Administrator aimed at helping enterprises and organizations leverage IT automated processes to run at peak performance in order to stimulate growth, while saving time and resources. A curious autodidact keen on creating a technical solution-based flow state, she thrives in situations that challenge her to be a resourceful problem solver and collaborator.

In this episode, Kali will discuss:

How she got into the world of ServiceNow,

Her experience at Knowledge 2023,

The possibilities of Generative AI with ServiceNow,

What she learned from meeting people at Knowledge,

The optimism and sharing experiences working with ServiceNow,

Where she sees the future of ServiceNow evolving

Today's guest is Shawn Sullivan, Co-Founder and Chief Technology Officer at Phase Genomics in Seattle, Washington. Phase Genomics was founded in 2015 by a team of genome scientists, software engineers, and entrepreneurs with the mission of maximizing the impact of genomics on society. With the vast majority of biological information remaining un-explored, the company seek to empower researchers to make breakthrough discoveries using the power of advanced, next-generation genomic tools.

The cornerstone of their approach lies in a technology called proximity ligation, which enables unprecedented improvements in the depth and quality of information generated from DNA sequencing efforts. From the discovery of thousands of new bacteria from microbiome samples to platinum quality genome assemblies, their wet lab and computational tools add a new dimension to genomic information. By continuously developing new genomic methods, Phase Genomics seek to bring transformative change to research, industry and the clinic.

In the episode, Shawn will discuss:

The origins and mission at Phase Genomics,

How they are using ML and 3D Modelling within genomics,

Examples of their applications within the sector,

Company growth and the success of their products to date,

Upcoming projects and plans to further grow his team,

Why Phase Genomics is a great place to work

Today's guest is Jack Loss, Vice President of Strategy and Innovation at Improvix Technologies. Founded in 2012, Improvix Technologies is an IT and Services company focused on developing, implementing, and managing innovative solutions that help our customers accomplish their missions. The company's stellar track record highlights their consistent delivery of cost-effective, strongly-secure and highly-integrated IT solutions that exceed customers’ expectations and enhance the government’s technology landscape.

Improvix Technologies pride themselves on providing fully-customized solutions based on industry best practices. Whether its rearchitecting a custom application before moving it to the cloud or developing a secure means of communication for overseas travel, Improvix’s elite team of consultants and engineers are eager to provide you with end-to-end executive-level service in pursuit of your organization's mission.

In the episode, Jack will discuss:

New developments they’ve been working on in the Government sector,

How they use Splunk and ServiceNow within data collection & analysis,

Recent problems they have been solving for customers,

Advice to those considering a data analytics career in the federal space,

What the near future holds for Improvix Technologies

Today's guest is John deWysocki, Enterprise Management and Automation Leader. Based in New York, John is an Enterprise Management and Automation expert with broad technical IT leadership experience from startups to multinational firms. He has expertise in supervising geographically disbursed teams, directing large initiatives, projects and people, resolving global issues, and progressing enterprise-wide environments.

John has extensive experience successfully overseeing full project lifecycles from development through production implementation, operation and governance. His areas of focus include ITSM, ITOM, ITAM and ITBM, Enterprise Monitoring and AIOps, CMDB Asset & Configuration Management, IT Workflow Automation, Orchestration, Robotic Process Automation, and Physical and Virtual Service Desk Operations.

In this episode, John will discuss:

His background and experience with ServiceNow,

Why ServiceNow is adding so much value to organizations,

Overcoming challenges during implementations,

Future trends he is seeing within ServiceNow,

How to succeed with a career in ServiceNow

Today's guest is Varun Dwaraka, Head of Bioinformatics at TruDiagnostic in Lexington, Kentucky. Founded in 2019, TruDiagnostic are on a mission to help people understand, access and benefit from their epigenome. TruDiagnostic are home the largest, private epigenetic database in the world and are leading the way in DNA methylation-based research and discovery. As they continue mapping unforged health information found in the fluid epigenome, the company combine data and AI to develop new methylation-based diagnostic tools.

Varun is an experienced scientist with proven experience in the development of Next Generation Sequencing and array based analytical pipelines using univariate, multivariate and Machine Learning methods. He is also an effective communicator, presenting at international and national conferences in poster presentations and talks, while also publishing in international, peer reviewed journals. Varun is passionate about learning and implementing ML methods to advance predictive medicine and advance our understanding in the biology of aging. 

In the episode, Varun will discuss:

Their mission at TruDiagnostic,

His role working with Regression Modelling & Deep Learning,

How his Bioinformatics team collaborates with Data Science,

Upcoming projects that excite him,

Why TruDiagnostic is a great place to work

Today's guest is Daniel Wilson, Co-Founder, COO and Head of Product at Legion Health in Austin, Texas. Founded in 2021, Legion Health (YC S21) is a high-quality, AI-enabled psychiatry network where patients can receive care from a provider who takes their insurance. Founded by Yash M. Patel, Arthur MacWaters and Daniel Wilson, Legion Health uses LLMs to improve care quality, streamline operations, and enhance patient communications. Their mission is to build the largest network of psychiatric providers in the United States and integrate AI into every facet of delivering care, ensuring patients can access world-class, affordable treatment at scale.

In the episode, Daniel will discuss:

The origins and mission of Legion Health,

Problems they are solving for customers in mental health services,

Challenges in the market they needed to overcome,

Tackling issues in matching patients with appropriate care & the quality of care,

How AI and language models help the team solve these issues,

Career opportunities with Legion Health

Today's guest is David Kinlough, Senior Director - Enterprise Business Solutions at Samsung SDS America. Samsung SDS is the digital arm of the Samsung group and a global provider of cloud and digital transformation innovations. They deliver enterprise-grade solutions and services in cloud, secure mobility, analytics, AI, digital marketing and digital workspace. Samsung SDS enables customers in various industries to drive business in a hyper-connected economy to increase productivity, safeguard assets and make smarter decisions.

Based in Toronto, David is an experienced senior sales and business development executive with successful exits from startup phase organizations. He has extensive experience in building global strategic indirect channel and alliance programs (including mobile operator distributors) and startup phase sales forces. David is an innovator in the areas of IoT/M2M, mobile devices and networks, Cloud-based and SaaS applications and managed services.

In this episode, David will discuss:

His journey to joining Samsung SDS,

An insight into the Samsung SDS function,

The role of ServiceNow in his team’s day-to-day responsibilities,

Zero Touch Mobility for ServiceNow,

The future roadmap and possibilities with AI in ServiceNow,

The team behind their success, and

Why Samsung SDS is a great place to work

Today's guest is Vera Chien, Executive Director, Corporate Research, Data & Insights at Warner Bros. Discovery. Headquartered in New York, Warner Bros. Discovery are a premier global media and entertainment company that offers audiences the world's most differentiated and complete portfolio of content, brands and franchises across television, film, streaming and gaming. The new company combines WarnerMedia's premium entertainment, sports and news assets with Discovery's leading non-fiction and international entertainment, and sports businesses.

Vera is an experienced insights & analytics leader with a strong track record of launching products, and driving business growth through innovation and inspiration. She is a thought leader specializing in metaverse, gaming, streaming and youth audiences. In her current role, Vera's responsibilities include directing insights & analytics across product and strategy teams, crafting thought leadership pieces on emerging video, social and gaming platforms, and to evangelize insights and opportunities across web3, the metaverse and NFTs.

In the episode, Vera talks about:

Her background and current work with Warner Bros Discovery,

The impact of the Warner Media and Discovery merger,

How they are utilizing data science and analytics across the business,

The broader data organization and her team’s day-to-day activities,

What’s in store for the near future, and

What makes Warner Bros Discovery a great place to work

Today's guests are Jim Foote, CEO and Noah Berlow, CTO at First Ascent Biomedical. Founded in 2018, First Ascent is a biotech startup with a mission to transform medical oncology through highly individualized, prospective treatment planning technologies that improve survival and advance science. The company have developed a platform that helps patients today through providing individualized cancer treatment plans, accelerates new drugs into the clinic for patients tomorrow, and will reshape cancer treatment for the patients of the future.

Jim is an experienced Fortune 250 CIO/CISO who lost his son Trey to bone cancer, which inspired him to set up First Ascent Biomedical. He is also the founder of the Trey Foote Foundation in honor of his son, dedicated to advancing new treatments and cures for osteosarcoma. CTO Noah is a designer/validator of the AI framework and lead author on all AI validation studies. He is also an assistant faculty member at the Children’s Cancer Therapy Development Institute.

In the episode, Jim and Noah will discuss:

The personal story behind the founding of First Ascent Biomedical,

The journey of building the company from the ground up,

How they are using AI in their platform,

Day-to-day life of the team,

Upcoming projects they will be working on,

What excites them for the future at First Ascent Biomedical

Today's guests are Alexandra Otte and Marcel Hopp, Senior Consultants at agineo GmbH in Germany. Specialzing in solutions for Enterprise Service Management (ESM), agineo work together with their customers on innovative projects that help to increase the company's success. For more than 30 years, agineo have been designing their customers' business processes to be digital, agile and forward-looking.

As a ServiceNow partner, the company rely on established platforms such as ServiceNow cloud technology for their service projects in order to streamline processes and simplify complex workflows. This is how projects succeed particularly quickly and efficiently. This is their proven way of working, with which agineo have established themselves as the largest ServiceNow Elite Partner in the German-speaking region.

In this episode, Alexandra and Marcel will discuss:

How they both got into the world of ServiceNow,

agineo’s interesting work on the ServiceNow platform,

Why ServiceNow and HRSD fit so well together,

Integrating in ServiceNow to improve onboarding and offboarding processes,

Their focus on internal development utilizing ServiceNow for HR,

Advice for maximising your career in ServiceNow

Today's guest is Mike Salem, Associate Director of Data Science at Gilead Sciences. Founded in 1987, Gilead set bold ambitions to create a healthier world for all people. From their pioneering virology medicines to their growing impact in oncology, they are delivering innovations once thought impossible in medicine. Their focus goes beyond medicines as they also strive to remedy health inequities and break down barriers to care. Gilead empower their people to tackle these challenges and they are all united in their commitment to help millions of people live healthier lives.

Mike is an experienced Data Scientist & Mathematician with over ten years of experience utilizing Artificial Intelligence to solve unique problems across multiple domains including robotics, sensors and IoT. He has a demonstrated ability working with large, unstructured and messy data sets, responsible for architecting, building and maintaining automated pipelines. Mike is also a strong technical lead that mentors co-workers by building skills with a demonstrated history of identifying, defining and solving hard, ambiguous problems.

In the episode, Mike will discuss:

Gilead’s work in medicine and drug discovery,

His role and responsibilities at Gilead,

Their approach to solving problems using AI and Data Science,

Two key areas the Data Science team focus on,

What excites him for the future,

Why Gilead is a great place to work

Today's guest is Paul Powers, Founder and CEO at Physna in Columbus, Ohio. Founded in 2015, Physna was launched on the principle that computers should be taught to accurately “think” in 3D – sorting and analyzing geometric objects like written code. The company dream of a future where people have the tools they need to design and analyze the parts and products that shape the world to create and drive innovation in product design, 3D printing, augmented and virtual reality, gaming, healthcare and beyond.

In the episode, Paul will discuss:

The motivation for founding Physna,

Challenges he faced building the company from scratch,

Benefits they bring to customers,

The launch of Thangs,

The current make-up of the team & plans for growth,

What’s in store for the near future at Physna

Today's guest is Kunal Kapoor, Director of Global Partner Strategy and Sales at Microsoft in New York. Kunal is a strategic business executive with a track record of leading matrixed multi-year, technology software and services deals globally. He has worked across multiple industries including Financial, Retail, CPG, Hi-tech, Pharma/Life Sciences, Healthcare, Hospitality and Travel.

In his current role, Kunal is responsible for formalizing partnerships in Regulated Industries business of Microsoft with ISVs and SIs, as well as sales and business development in the Microsoft Commercial Partner team. Kunal is also focused to grow Microsoft's AI, ML business with a specific focus towards Financial Services industry and the enterprise, SI and ISV customers/partners.

In this episode, Kunal will talk about:

His role and how he got into the world of ServiceNow,

Why ServiceNow is the platform of choice for organizations,

Examples of how Microsoft is adding value utilizing ServiceNow,

How the Microsoft and ServiceNow partnership is benefitting their global system integrators,

His advice for building a winning team, and

What the future holds for the platform

Today's guest is Pierre Gautreau, Head of Machine Learning at Link Money. Headquartered in San Francisco, Link Money offers the first pay-by-bank solution focused exclusively on the United States. Powered by open banking, Link Money’s Pay by Bank Solution provides merchants with an alternate, low-cost payment solution and enables customers to pay with their bank accounts.

Link Money's flagship product makes pay-by-bank as easy as using a credit or debit card while saving merchants up to 70% in payment processing fees. In addition, their proprietary machine-learning process allows them to guarantee funds and cut down on fraud. Therefore, using Link Money’s Pay by Bank Solution is a win-win for merchants and customers. In the episode, Pierre will discuss:

The work Link Money are doing in the banking industry,

How they’re using AI and the benefits they bring to customers,

The day-to-day life of the team,

What excites him for the future at Link Money,

Why Machine Learning is driving success in the company, and

What makes Link Money a great place to work

Today's guest is Joshua Shubert, Director of Engineering at Avenda Health in California. Founded in 2017, Avenda Health is creating a more personalized future of prostate cancer care. The company have built a platform that uses deep learning to map a patient's cancer in 3D, giving physicians never before available 3D visualization and precise information enabling more confident care plan decisions. Avenda Health aims to improve outcomes, preserve quality of life and create a new standard of cancer care.

Joshua joined Avenda Health as their first Software Engineer in 2018 and is currently managing a team of skilled software engineers and scientists to bring their breakthrough cancer treatment to market. Joshua holds a M.S. in Electrical Engineering from Johns Hopkins University and has gained industry experience in cloud-based medical software, as well as developing a strong background in deep learning, medical imaging and robotics.

In the episode, Joshua will discuss:

The interesting work they do at Avenda Health, 

Applying AI to solve problems in prostate cancer treatment, 

Results they have seen so far for users of their platform, 

The journey of the AI & Engineering team bringing the product to production,

Goals for the near future including further adoption of the platform, 

Plans for growth & why Avenda Health is a great place to work

Today's guest is Tommy LaMonte, Principal Consultant at Thirdera. Founded in 2021, Thirdera helps organizations adopt better patterns of work and get more from ServiceNow. Thirdera is a new type of ServiceNow partner – one that blends the scale and depth of experience that massive multi-national consultancies offer with the responsiveness, agility, and relationship focus of boutique providers. The Thirdera team unlocks enterprise potential to elevate experiences across the world of work.

As a Principal Consultant in the Security and Risk practice at Thirdera, Tommy acts as both a presales solutions consultant and implementation Solution Architect. He works with customers to guide them through the process of implementing ServiceNow applications from acting pre-sales through go-live, ensuring customers achieve maximum value and efficiency from their implementations. Tommy has an in-depth experience in many areas of the ServiceNow platform running both the process and technical sides of projects.

In this episode, Tommy discusses:

His role and responsibilities at Thirdera,

How to build a robust value-added roadmap,

Challenges/security issues that they help customers overcome,

Use cases of the benefits that they have brought to customers,

The future of the ServiceNow platform

Today's guest is Gissele Gajate Garrido, Director of Data Science at EY in Virginia. Gissele has a PhD in Economics and over 18 years of experience designing, leading and implementing creative analytic solutions. She has focused her work on applied behavioral analysis that ranges from impact evaluation in developing countries, consumer behavior in the CPG Industry and People Analytics. Gissele believes using behavioral economics to inform Machine Learning models is key to successful analytics in the future. 

Currently, Gissele leads the Advanced Analytics and Forecasting Lab at EY, which provides a diverse set of analytic tools to leadership in order to facilitate strategic decision making. She has a passion to deliver high-impact actionable results and advance strategic decisions that drive profitable growth by producing insight-based recommendations. She is also a dedicated mentor that displays an empathetic and energetic leadership style by promoting collaboration and creating an environment of trust that allows a diverse team to feel comfortable, valued and supported.

In the episode, Gissele tells us about:

Moving from economics into data science,

What attracted her to join EY ,

Her role and responsibilities in the Advanced Analytics & Forecasting Lab, 

The day-to-day work of the team,

Her passion for mentoring and leadership, 

What the near future looks like, and

Working culture & opportunities to join the team

Today's guest is Laurens Kruidenier, Chief Scientific Officer at Cellarity, a Flagship Pioneering company. Launched in 2019, Cellarity are fundamentally redesigning the way drugs are created. Unlike conventional drug discovery, which attempts to reduce disease to single causal targets, Cellarity’s approach leverages a deep understanding of disease biology. The company's approach is a more robust path for drug creation because they target the whole cell—the complex, networked living system that is the ultimate integrator of human biology.

The Cellarity platform provides critical insights into cellular dysfunction and reveals new biology that they can use to treat disease. This vantage point opens treatment avenues in countless diseases, including many that have been overlooked or have been too complex to resolve with traditional approaches. With programs in hematology, immuno-oncology and metabolism, Cellarity are pioneering a new generation of medicines.

In the episode, Laurens will talk about:

Interesting roles he’s held over the years,

The mission they are working on at Cellarity, 

How they use AI and computational methods in drug discovery, 

How the team is structured for success, 

What excites him for the near future, and

Why to consider a career with Cellarity

Today's guest is Ryan Smith, Global Director ServiceNow and Strategic Partnerships & Gene Eun, Director of Product Marketing at OwnBackup. Founded in 2015, OwnBackup is a leading SaaS data protection platform for some of the largest SaaS ecosystems in the world, including Salesforce, Microsoft Dynamics 365 and ServiceNow. Through capabilities like data security, backup and recovery, archiving, and sandbox seeding, they empower organizations worldwide to manage and protect the mission-critical data that drives their business.

Ryan is experienced in building relationships and evangelizing emerging brands and technologies. Respected for his vision, integrity and excellence, he has been successful in starting, marketing, and building diverse businesses and Go-to-market plans. Gene is a dynamic product strategist with almost 20 years in enterprise software product management and marketing. He is a great leader, storyteller, communicator, writer and team player with a proven track record of successfully developing, launching, and marketing enterprise software solutions.

In this episode, Ryan and Gene discuss:

How they came to join OwnBackup,

OwnBackup’s Shared Responsibility model,

Examples of the problems they are solving for customers,

Industries that benefit most from their data back-up and recovery solution,

The importance of company culture,

Ryan’s advice for following your passion 

Today's guest is Chad Webb, Chief Technology Officer at Rhaeos. Founded in 2018, Rhaeos is a clinical stage medical device company developing FlowSense, a patent protected platform technology and a noninvasive wireless, wearable skin patch that can assess and monitor fluid flow subdermally throughout the body. The company is initially targeting hydrocephalus, a life threatening condition caused by an abnormal accumulation of cerebrospinal fluid (CSF). Implantable shunts, the gold standard treatment, often fail, leading to multiple trips to the emergency room and repeat surgeries. There is no technology available today that can easily assess CSF flow in shunts wirelessly, bedside, and without capital equipment until now.

Chad began his technical career 16 years ago doing electronic test fixture design for a small tech start-up. Since then, he has held R&D positions in academia, government labs, startups, and Fortune100 companies. Most recently, he spent six years building global technology R&D programs in highly regulated industries at 3M, with roles in driving new technologies from lab concept to commercialization, new program development, trial execution, R&D strategy, intellectual property strategy and licensing, and acquisitions. He has >30 patents and patent applications, and 20 peer-reviewed papers, many of which form the foundation of wearable flow sensing technology.

In the episode, Chad will talk about:

The work Rhaeos are doing within Healthcare,

The technology and data that brings the product to life,

Day-to-day life of the tech team,

What the near future holds for Rhaeos,

Why Rhaeos is a great place to work

Today's guest is Jonah Leshin, Head of Privacy Research at Datavant. Founded in 2017, Datavant is the leader in helping organizations securely connect health data. They power the compliant exchange of both de-identified and identified health data, eliminating data silos, protecting patient privacy, and accelerating healthcare innovation, research and improved patient outcomes.

From linking clinical trial data to real-world data to medical record retrieval for payers and disease registries, hundreds of organizations across the industry trust Datavant to solve their connectivity needs. Through their ecosystem of health data partners (the largest in the U.S.), organizations can find and connect their patient-level data to over 500 sources of real-world data.

In the episode, Jonah will talk about:

Datavant’s mission to connect the world’s healthcare data,

The Privacy Hub and his role within the company,

How the wider data team is structured for success,

Upcoming trends & how Data Privacy will continue to evolve,

What the future holds for Datavant &

What makes Datavant a great place to work

Today's guest is John Barber, Founder at Streamliner Consulting. After working 12 years in large corporations such as Expedia and ServiceNow, John decided to use his skills and knowledge to help small to medium sized businesses. John recognized in 2016 that many small and medium sized businesses don't have the regular business analysis resources to regularly evaluate and improve their processes, procedures and supporting tools. Because of this, they often suffer from lost productivity and profit potential that they sometimes don't even realize.

By adapting and expanding the IT Service Management best practices, known to help enterprise level  corporations be more efficient, effective and profitable at delivering their services, to the small to medium sized businesses, Streamliner Consulting is dedicated to maximizing their clients business potential, while balancing the cost of improvements. Their goal is to help small and medium sized businesses have enterprise level business process analysis and continual service improvement to maximize their success. 

In this episode, John will discuss:

His work as an architect and deciding to go out on his own,

Deciding which clients are the best fit & the value he brings,

The importance of building relationships,

Understanding customer needs & managing their expectations,

How effective a good dashboard is to drive through deliverables, and

His advice for companies when deciding to implement ServiceNow

Today's guest is John Bourbeau, Vice President of IT Support Services at Beth Israel Lahey Health. Beth Israel Lahey Health is a healthcare system that brings together academic medical centers and teaching hospitals, speciality and community hospitals, more than 4,800 physicians and 36,000 employees in a shared mission to expand access to care and advance the science and practice of medicine through groundbreaking research and education. They are helping their patients and their families, their communities and healthcare as a whole be healthier.

John is a proven thought leader with a focus on building customer-focused teams delivering world-class support and associate productivity. A specialist with organizational transformation and evolving teams, John also delivers impressive Corporate IT Support Operations Management process improvement as a highly innovative, multi-skilled and outstanding problem solver and relationship builder. He consistently directs successful Global Enterprise Client Support departments, program operations, and organizational transformations as a dedicated, compassionate and motivated contributor.

In this episode, John will discuss:

His background and current role with Beth Israel Lahey Health 

Macro trends in the Healthcare sector such as AI and automation, 

Why ServiceNow is the platform of choice in the healthcare industry, 

Examples of how ServiceNow has impacted their business,

His advice for finding the right ServiceNow partner, 

Building and maintaining a winning team, 

Where he sees the future of the platform, and

Advice to younger people coming into the ServiceNow ecosystem 

Today's guest is Steve Labkoff, Global Head, Clinical and Healthcare Informatics at Quantori. Quantori develops cutting-edge technology systems, applications, and infrastructures for biotech, pharmaceutical and healthcare companies that accelerate drug discovery and improve patient outcomes. Their innovative approach harnesses the power of data engineering and informatics, machine learning, emerging technologies and cloud expertise to advance research and development and ultimately bridge the gap between meaningful data and patient success.

Steve is one of the leading clinician-informaticians in the US today with nearly 30 years of experience in the life sciences and healthcare sector. His current role with Quantori involves assisting life science clients to develop and implement innovative informatics solutions throughout the entire drug development lifecycle. In addition, he is working with foundations and not-for-profit groups in helping with data acquisition, management and analytics to assist these organizations meet their long-term goals.

In the episode, Steve will discuss:

Quantori’s focus in bioinformatics consulting,

Examples of how they apply AI & ML across the organization,

The current make-up of the team,

Their work in registry science,

What the near future looks like for Quantori,

What he looks for when hiring into the team

Today's guest is Gaurav Rao, EVP & GM of Machine Learning and AI at AtScale in Boston, MA. Founded in 2013, AtScale enables smarter decision-making by accelerating the flow of data-driven insights. The company’s semantic layer platform simplifies, accelerates, and extends business intelligence and data science capabilities for enterprise customers across all industries. With AtScale, customers are empowered to democratize data, implement self-service BI and build a more agile analytics infrastructure for better, more impactful decision making.

AtScale has brought together a leadership team comprised of accomplished executives from across the global technology ecosystem. Drawing experience from companies including Vertica, Yahoo, Oracle, Dell, Citrix, AWS and IBM, AtScale is squarely focused on transforming the way organizations think about their data and analytics. Gaurav brings his expertise across Product, Engineering, Sales and Corporate Strategy to AtScale, specializing in Data Science, Machine Learning and AI in support of business needs across public, private and hybrid enterprise environments.

In the episode, Gaurav will discuss:

The interesting work he does with AtScale,

An insight into their ML & AI team,

The impact they bring to customers,

Plans for growing the team,

Educating and promoting trust in AI and

What excites him for the future at AtScale

Today's guest is Tim Woodruff, Senior ServiceNow Architect & Developer at Tanium. Founded in 2007, Tanium is the industry's first and only provider of converged endpoint management (XEM) and leads the paradigm shift in endpoint management by consolidating tools, connecting workflows and bringing together people to create a convergence. Tanium's mission is to create a single platform that can identify where all your data is, patch every device you own in seconds, implement critical security controls - and they do that all in a single pane of glass, in real time.

Tim is an experienced ServiceNow IT Service Management platform Architect, Developer, and Administrator. He has 10 years of experience architecting powerful best-practice solutions, teaching, reviewing code, and building and leading teams of developers, as well as over 12 years of experience building a wide-range of ServiceNow solutions. Tim is also the author of several books on ServiceNow including The ServiceNow Development Handbook, Learning ServiceNow and ServiceNow: Building Powerful Workflows.

In this episode, Tim will discuss:

How he got into the world of ServiceNow,

His current work and role with Tanium,

How the ServiceNow Development handbook came about,

What you can learn from the handbook,

Staying focused on his different projects and